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Reviews of Residence Inn by Marriott Montreal Downtown

3 out of 5
Residence Inn by Marriott Montreal Downtown
2045 Peel Street, Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 606 out of 1005 reviews" "
Rating 8 - Good. 288 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 21 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very good american breakfast included.
Stayed 3 nights in May 2024

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
So much construction. Really bad view of garbage dumpsters out the window.
Stayed 1 night in May 2024

10/10 Excellent

Isabel

Travelled with family, Travelled with group
Just great
Stayed 1 night in May 2024

8/10 Good

Kia Perline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 5 nights in Apr 2024

8/10 Good

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Faisal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time they didnt provide us any room service 😒...have no idea why! Last time they were too good 😀
Stayed 2 nights in Apr 2024

8/10 Good

Yung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Yung,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Maria Khristina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024

8/10 Good

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Srikanth,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Meghan,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great, fantastic breakfast. Everything is within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Chiara,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely.
Stayed 1 night in Apr 2024

10/10 Excellent

Stéphan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Stéphan,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

JUNGHEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.shopping and a subway is just a bloxk away.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room full of amenities, very clean, breakfast was good.
Stayed 2 nights in Apr 2024

8/10 Good

Grzegorz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in downtown Montreal to check out local attractions.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sabreena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much better than the Fairmont we previously stayed at..filtered water, netflix, free wifi and hassle free
Stayed 1 night in Apr 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid stay
Stayed 1 night in Apr 2024

10/10 Excellent

Dilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, breakfast was hot and great variety and the rooms were big and clean
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Such nice staff Accommodating and friendly
Stayed 5 nights in Apr 2024

10/10 Excellent

Huyen Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to McGill University and Mount Royal. Great views of the city from our room on the 24th floor. Great breakfast.
Stayed 1 night in Apr 2024

6/10 Okay

Ted

Travelled with group
Tv was not working and when the issue was reported. I was told that there were no maintenance staff available to come fix it. I was not offered any reduction of the room rate either.
Stayed 1 night in Apr 2024

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot ... The exit is pretty tight, luckily my husband is driving, otherwise I would rather park on the street,
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to crazy amounts of food, entertainment and general touristy options. Metro station only a couple minutes away, if youre going to a different part of MTL. Driving and parking would be annoying around this location due to the amount of construction around.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marie-Pier

Stayed 1 night in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Marie-Pier,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Kuljeet

Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Kuljeet,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Srushti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Srushti,Thank you for your feedback! We hope you choose to stay with us again soon!Sincerely,

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2024

10/10 Excellent

Ding

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
love the kitchen and tableware
Stayed 2 nights in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on May 11, 2024
Dear Ding,We appreciate you taking the time to share your feedback.We see that you were able to take advantage of the full kitchenette in your room and are delighted to hear that it helped make your stay an enjoyable one.We do hope to remain your hotel of choice should your travels bring you back to the city!Regards,

10/10 Excellent

Gahlot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel for working professionals and have areas on walkable distance
Stayed 2 nights in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on May 10, 2024
Dear Gahlot,Thank you for sharing your comments regarding your recent stay with us.We are happy to hear that you were satisfied with your experience and appreciate you choosing our hotel.We do hope to remain your hotel of choice should you visit the city in the future!Once again, thank you for your time, we hope to see you soon!Regards,

10/10 Excellent

Sara, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Apr 28, 2024
Dear Sara,Thank you for your feedback! We hope you choose to stay with us again soon!Sincerely,

10/10 Excellent

Daved

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very good
Stayed 1 night in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on May 10, 2024
Dear Daved,We appreciate you taking the time to share your feedback and are delighted to hear that you had a pleasant stay with us.We do hope to have to opportunity to welcome you to our hotel again should your travel plans bring you to the city in the future!Once again, thank you for your time, we hope to see you soon!Regards,

4/10 Poor

Bachitar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel on basis of reviews I saw but it was all a sham. Such bad smokey smell in the room, dirty curtains, freshness was not a part of this stay, it felt so stale.
Stayed 1 night in Mar 2024

10/10 Excellent

Gordana

Travelled with family
Excellent location, great stuff, breakfast included. Great family stay . Studio is spacious and equipped. We would come back again. Thank you 😊
Stayed 1 night in Mar 2024

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast.
Stayed 5 nights in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on May 9, 2024
Dear Tiffany,Thank you for sharing your feedback.We are happy to hear that you enhoyed your stay with us! Please know that we value our guest's satisfaction which is why we hope to have the opportunity to not only meet but exceed your expectations once more!We appreciate you choosing stay with us and hope to see you again soon!Regards,

8/10 Good

Lekai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Mar 30, 2024
Dear Lekai,Thank you for your feedback! We hope you choose to stay with us again soon!Sincerely,

6/10 Okay

Joel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked for a business guest. Convenient location and comfortable/affordable rooms but water was cut from 9pm to 8am. Neither my guest nor I was informed in advance.
Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Mar 30, 2024
Dear Joel,Thank you for taking the time to share your feedback with us. We are delighted to learn that you found our rooms comfortable and our location convenient. Regarding the water closure, All guest were informed of the water closure and additionally memos were place all over the hotel. We apologize if this was not the case for you. Rest assured your valued feedback will be shared with higher management. We hope to remain you hotel of choice in Montreal and that you will give us another chance to not just meet but to surpass your expectation during your next visit in Montreal.Sincerely,

4/10 Poor

Martin

Liked: Staff & service
Elevator slow, wait time is atrocious, had to take stairs (7th floor). Parking is difficult, parking lot is not attached to hotel (also have to walk and take elevator to underground parking) Rooms are not soundproof at all I will not return
Stayed 1 night in Mar 2024

4/10 Poor

Maria

Travelled with partner
Disliked: Property conditions & facilities
Only one out of three elevator was working Sunday morning, and the elevator for no more than 6 people. Waited more than 20 minutes to go downstairs from the 10th floor and both of the times the elevator came, it was full. As we had to go we had no choice but to take the stairs with our luggages which was not ideal but had no choice, we informed the staff but she laughed it off. We also got woken up at 6;30am because the fire fighters was on our floor and we can hear them talk loudly. No apologies was received. The parking wasn’t in the same building. The smell of the room was very strong.
Stayed 1 night in Mar 2024

10/10 Excellent

Carylon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this hotel the best I have stayed! Everyone is happy, helpful and kind. There is construction across the street but it did not change the experience. If you’re coming to Montreal, stay here. Worth every penny!
Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Mar 10, 2024
Dear Carylon,,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience with our staff. providing excellent customer service is always our priority, and we appreciate your feedback.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Darcy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Room was clean kitchen was great. Breakfast buffet had so many choices
Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Mar 10, 2024
Dear Darcy,Thank you for taking the time to share your feedback with us. Your satisfaction is our utmost priority, and we're delighted to hear that you found our rooms clean, our staff friendly, and buffet abundant with options. Your feedback is important to us and will be shared with the entire team to continue to inspire and motivate them to deliver exceptional customer service. We look forward to exceeding your expectations again in the future.Sincerely,

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Mar 3, 2024
Dear Doris,Thank you for taking the time to share your feedback with us. We are delighted to learn that you have enjoyed your stay with us. We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

KAILASH RAMESH

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kellie-Ann Flowers - Guest Service Supervisor on Feb 17, 2024
Bonjour,Thank you for taking the time to share your feedback with us. we are delighted to learn that you had a great stay. We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Pamela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I would definitely go back; the staff were very helpful. The rooms were clean, it was a pleasant experience, thank you.
Stayed 1 night in Feb 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Feb 24, 2024
Dear Pamela,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our clean and spacious rooms, and found our staff helpful. We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice stay
Stayed 1 night in Feb 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Feb 24, 2024
Dear David,Thank you for taking the time to share your feedback with us. We are delighted to learn that you've enjoyed your stay. We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Ellen

Travelled with group
Stayed 2 nights in Feb 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Feb 11, 2024
Dear Ellen,Thank you for taking the time to share your feedback with us. We are delighted to hear that you've had a great stay. We look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very convenient, accommodating and clean. Thank you!!
Stayed 1 night in Feb 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Feb 11, 2024
Dear Anita.Tank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great customer service and found our hotel conveniently located, clean and accommodating. We strive to provide an exceptional service for all our guests, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect . I will be back . Only negative was no pool or hot tub
Stayed 1 night in Feb 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on Feb 7, 2024
Dear Shawna,Thank you for taking the time to share your feedback with us. We are delighted to learn that you had a pleasant stay despite the lack of pool and hot tub. We look forward to welcoming you again.Sincerely,