Executive Suite
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Reviews of Hotel Mortagne

4 out of 5
Hotel Mortagne
1228 Rue Nobel, Boucherville, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very unique in style
Stayed 2 nights in Apr 2024
Response from Hotel Mortagne on May 2, 2024
Thank you for sharing your thoughts. We hope to see you again soon!

8/10 Good

Kalyan

Liked: Cleanliness, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Hotel Mortagne on May 1, 2024
Thank you for your comment. We hope to see you again soon!

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy
Stayed 2 nights in Apr 2024
Response from Reception Team on Apr 24, 2024
We are glad you were pleased with your experience. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Mortagne on Apr 25, 2024
Merci pour cette très belle note!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Reception Team on Apr 24, 2024
Thank you for your comment. We hope to see you again soon!

10/10 Excellent

roch-André

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Reception Team on Apr 24, 2024
Thank you for your feedback. We hope to see you again soon!

8/10 Good

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice, and cozy
Stayed 1 night in Mar 2024
Response from Reception Team on Apr 24, 2024
Thank you for sharing your thoughts. We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Mortagne on Apr 25, 2024
Merci pour cette très belle note!

10/10 Excellent

Shiv, Mississauga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend trying the breakfast and dinner options at the hotel… so good
Stayed 2 nights in Mar 2024
Response from Reception Team on Apr 24, 2024
We are glad you were pleased with your experience at our restaurant Sens. We hope to see you again soon!

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Mar 11, 2024
Thank you so much Angela !

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Mortagne on Feb 27, 2024
Merci pour cette belle note Brian.

8/10 Good

Jane, New York

Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Apr 25, 2024
Merci pour cette belle note!

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Mortagne on Feb 27, 2024
Merci pour cette superbe note !

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great service, new / renovated room, very modern and very clean. Food was great.
Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Feb 15, 2024
Thank you so much Anonymous !

6/10 Okay

Gianluca

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Mortagne on Feb 6, 2024
Merci pour votre évaluation Gianluca. Nous sommes désolés que votre séjour n'ait pas été entièrement satisfaisant. Votre retour est précieux pour nous aider à nous améliorer. N'hésitez pas à nous contacter.

10/10 Excellent

Chenyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Mortagne on Feb 6, 2024
Votre satisfaction est notre plus grande récompense. Merci pour cette belle note Chenyu !

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water neither in the shower or the sink in the room 411.
Stayed 1 night in Jan 2024
Response from Hotel Mortagne on Jan 30, 2024
Hello Andrew, We're very sorry to hear that ! Have you contacted reception to offer you another room? Thank you, and we hope to see you soon!

4/10 Poor

Sonia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Mortagne on Jan 26, 2024
Bonjour Sonia, Nous regrettons d'apprendre que votre expérience n'a pas répondu à vos attentes. Pourriez-vous nous faire part de votre expérience afin que nous puissions comprendre ce qui ne vous a pas satisfait? Au plaisir d'échanger avec vous.

6/10 Okay

Laurier

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hotel Mortagne on Jan 26, 2024
Bonjour Laurier, Nous sommes désolés de constater que votre expérience n'a pas été à la hauteur de vos attentes. Pourrions-nous en savoir plus sur votre expérience pour mieux comprendre les raisons de votre insatisfaction ? Au plaisir d'échanger avec vous.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel and we loved the restaurant too! We enjoyed our room.
Stayed 1 night in Dec 2023
Response from Hotel Mortagne on Jan 26, 2024
Thank you for these beautiful comments Sandra!

4/10 Poor

Valérie

Disliked: Property conditions & facilities, room comfort
Pour le prix, j’ai vu beaucoup mieux
Nous avons loué une chambre avec bain tourbillon pour mon anniversaire. Pour le prix de la chambre, (260$/nuit) je m’attendais à ce qu’elle soit en bon état… mais un morceau du porte savon dans la douche était brisé, le couvercle de toilette avait des dommages, les meubles étaient en mauvais état et le bain tourbillon nous a réveillé au 15-20 min pendant 1h étant donné qu’il faisait “son séchage” . Nous avons appeler le réceptionniste pour savoir comment l’arrêter puisqu’on voulait dormir, mais c’était impossible. En gros, assez déçue de notre visite à cet hôtel
Stayed 1 night in Jan 2024
Response from Hotel Mortagne on Jan 30, 2024
Bonjour Valérie.Nous sommes sincèrement désolés d'apprendre cela ! Cela ne reflète en aucun cas la qualité de notre hôtel. Nous avons transmis votre commentaire aux parties concernées.Nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience bien plus agréable !

8/10 Good

Esther

Stayed 7 nights in Dec 2023
Response from Hotel Mortagne on Jan 26, 2024
Un grand merci Esther !

8/10 Good

Dody

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 7 nights in Dec 2023
Response from Hotel Mortagne on Jan 10, 2024
Thanks a lot Dody !

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sokito on Jan 2, 2024
Nous vous remercions de votre avis à l'Hotel Mortagne à une prochaine fois !We thank you for your review at Hotel Mortagne see you next time !

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Hotel Mortagne on Dec 11, 2023
Merci infiniment Angela pour cette superbe note !

10/10 Excellent

Luc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice, bed super confy, fitness center great, breakfast is great, tv works very well, great shower
Stayed 2 nights in Dec 2023
Response from Hotel Mortagne on Dec 11, 2023
Thank you Luc for this very nice comment !

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Mortagne on Dec 11, 2023
Thank you so much Claudia !

10/10 Excellent

Sylvain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is very nice, but they don’t service the rooms every day.
Stayed 2 nights in Nov 2023
Response from Hotel Mortagne on Dec 5, 2023
Hello Sylvain,Thank you for your comment ! We offer room cleaning after 3 nights, unless you specifically request it at reception.

10/10 Excellent

Annik

Stayed 1 night in Nov 2023
Response from Hotel Mortagne on Dec 18, 2023
Un grand merci Annik !

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Mortagne on Nov 20, 2023
Un immense merci Jonathan pour cette note parfaite ! Nous en sommes ravis ! Nous sommes impatients de vous recevoir à nouveau.

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chambre au gout du jour, sans tapis très confortable
Stayed 1 night in Nov 2023
Response from Hotel Mortagne on Nov 20, 2023
Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et de savoir que vous avez apprécié votre chambre ! Nous espérons vous accueillir à nouveau lors de votre prochaine visite.

8/10 Good

MICHEL

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Mortagne on Nov 11, 2023
Bonjour! Merci d'avoir pris le temps de nous contacter afin de nous faire un suivi. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmis nous. Nous vous souhaitons une excellente journée et au plaisir de vous revoir! Maude, réceptionniste pour Hotel MortagneHello! Thank you so much for taking the time to give us review. We are happy to know you enjoyed your stay with us. We wish you a nice day and hope to see you again soon! Maude, receptionist for Hotel Mortagne

4/10 Poor

Monique

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid if you are expecting a 4* hotel. It’s not.
This hotel is described as “upscale”. There is nothing upscale about it. I booked a “suite” so I could make use of desk, etc to work. The desk was a narrow counter in the corner by me side the tv with no light. The room was large but super basic and dated. There was no bar soap, hand soap, body wash or lotion provided. Only shampoo and conditioner. And of course, this is the one time I decided to travel light and not bring my own. I didn’t notice until the morning after it was too late. Had to use shampoo as body wash. The front desk staff didn’t care too much. Handed me a minuscule bar soap for the next day. Said that housekeeping would put more in the room. They didn’t. Bed was terrible… like sleeping on a stone floor. Never again.
Stayed 2 nights in Nov 2023
Response from Hotel Mortagne on Nov 15, 2023
Hello Monique, We would like to apologize for the disappointment and inconvenience you experienced during your stay with us.We regret that the room didn't provide you with the comfort you needed to work comfortably. In case you need assistance with any request, such as a lack of light, you can reach out to the reception at any time. We will be pleased to accommodate you.In each of our rooms, there are distributors for shower gel and shampoo. Upon inspection, it was found that there was soap in the distributor, but a labelling error could have caused confusion.We understand the significance of detail in ensuring a positive experience, and we apologize for not meeting your expectations. We are looking forward to hosting you again and making your stay as pleasurable as possible.

4/10 Poor

Corey, Toronto

Business traveller
Disliked: Staff & service, property conditions & facilities
The lobby area is very nice but unfortunately the rooms are very basic and old In my room the shower didn’t work. The temperature would be hot for a few seconds, then cold for a few seconds. It was not possible to even take a shower. The front desk refused to take any action because I booked on Expedia Overall a poor experience and I will look for a different option next time I’m in. Boucherville
Stayed 1 night in Nov 2023
Response from Hotel Mortagne on Nov 3, 2023
Hello Corey,We appreciate your feedback on your recent stay with us. We sincerely regret that your experience didn't conform to your expectations, particularly regarding the comfort and proper functioning of the shower. We would have preferred to have been informed of this problem before your departure, as our maintenance team is always available to resolve this type of problem.We completely understand the impact this may have had on your stay. Customer satisfaction is a priority for us. This is why we have offered compensation for your next stay. Unfortunately, we are unable to apply this compensation to your previous booking, as it was made via Expedia.We look forward to providing you with a more satisfying experience on your next visit.The next time you book, we invite you to use our website to benefit a compensation.You can be sure that your next stay will be a most pleasant one.Thank you very much for your understanding !

10/10 Excellent

Maxime Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Mortagne on Oct 30, 2023
Un grand merci pour cette magnifique note !

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Latest experience
Efficient check-in. Reservation found. Clean room, with nice amenities. Overall great experience. Restaurant dinner menu too limited. Wait staff at breakfast not very efficient/attentive.
Stayed 2 nights in Oct 2023
Response from Hotel Mortagne on Oct 27, 2023
Hello Chris, Thank you for sharing your impressions with us ! It's a pleasure to know that your arrival went well and that you were satisfied with your room.I'm sorry that you find the menu limited. Our priority is to focus on the quality of the meals we offer, which is why we have chosen to maintain a more limited selection. This gives us the opportunity to focus on fresh and tasty ingredients.

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Nov 15, 2023
Un énorme merci Ryan !

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 27, 2023
Nous sommes enchantés que vous ayez attribué la note parfaite de 10/10 à votre séjour ! Au plaisir de vous revoir !

8/10 Good

Zhassulan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 27, 2023
Hi Zhassulan, Thank you so much !

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy bed
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 24, 2023
Thank you so much Carmen !

8/10 Good

Cendrine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 24, 2023
Merci beaucoup Cendrine pour cette belle note !

8/10 Good

Marylène

Stayed 1 night in Sep 2023
Response from Hotel Mortagne on Nov 6, 2023
Bonjour Marylène, merci pour cette belle note !

10/10 Excellent

Sylvie

Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 23, 2023
Un 10/10, mais quelle joie de recevoir cette note ! Nous avons hâte de vous accueillir à nouveau !

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 16, 2023
Thank you so much Nathan.

8/10 Good

Jo-Ann

Travelled with family, Travelled with group
Assessable room had a bathtub that was slippery. Walk-in shower is a must
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 16, 2023
Good morning Jo-Ann,Thank you for taking the time to share your opinion with us.For the slippery bathtub, we are sorry. We will try to resolve this problem.

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Mortagne on Oct 16, 2023
Merci beaucoup Claudia pour cette belle note !

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Un drôle de 4 étoiles
J'adore cet hôtel, il est bien situé et propre. Cependant c'est excessivement long le check-in. Il y a toujours une file et les 4 fois que je suis venu ça a pris à chaque fois au minimum 30 minutes et nous n'étions que 3 à 4 clients parfois... Pour deux employés... Également dans tous les motels les hôtels deux et trois étoile il y a un frigidaire. Ici il faut débourser 15$ de plus pour quelque chose de rudimentaire. Un 4 étoile devrait inclure un frigidaire c'est la base. Le prix est en conséquence de cette qualité d'hôtel, je ne comprend pas pourquoi il n'y a pas de frigidaire.
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 16, 2023
Bonjour, Merci d'avoir pris le temps de nous partager votre expérience. Je suis désolée de lire que l'attente au check-in était longue. Nous tentons de répondre aux besoins de chaque client en prenant le temps avec eux. Cependant, je comprends votre déception. Effectivement, en ce qui concerne le frigidaire, nous avons décidé de réduire notre empreinte écologique et donc, de ne pas l'inclure automatiquement dans la chambre. Toutefois, sachez que vous pouvez en faire la demande. Au plaisir de vous revoir. N'hésitez pas à nous contacter avant votre prochain séjour afin de vous satisfaire au maximum.

10/10 Excellent

Francis-Olivier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 10, 2023
Hi Francis-Olivier, thank you !

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, we stayed in an accessable room which was huge, highly recommend the hotel, the restaurant was also 5 stars also. Would definitely stay again
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 10, 2023
We are absolutely delighted to hear that you had an excellent stay with us. Thank you for taking the time to share your experience with us.We look forward to welcoming you back in the future !

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Mortagne on Oct 10, 2023
Un grand merci Claudia pour cette superbe note !