Executive Suite
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Reviews of Hotel Mortagne

4 out of 5
Hotel Mortagne
1228 Rue Nobel, Boucherville, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1011 reviews" "
Rating 8 - Good. 265 out of 1011 reviews" "
Rating 6 - Okay. 73 out of 1011 reviews" "
Rating 4 - Poor. 31 out of 1011 reviews" "
Rating 2 - Terrible. 28 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jolie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. There's nothing i did not like
Stayed 1 night in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 24, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Laye Oumar

Stayed 1 night in May 2024

8/10 Good

Kapil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Philip

Ok
Stayed 2 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Prashidha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jashandeep

Travelled with partner
Liked: Amenities
Very good nd clean rooms
Stayed 2 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Paige

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room looked out at a metal wall, and no housekeeping in between our two night stay. We had to request more towels, and for our bed sheets to be changed, the floor was dusty & they only gave one roll of toilet paper. We had to request more towels and bed sheets & when we got them one was stained. Because they “were full” we couldn’t change rooms and wouldn’t give a discount. It was $473 for a two night stay, won’t be staying again.
Stayed 2 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Dear Guest,Thank you for taking the time to share your impressions following your stay at the Hôtel Mortagne. We are sorry to hear that the style of our establishment did not meet your expectations.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room and the service you received. We deeply regret that your room was not cleaned between the two nights of your stay and that you had to request extra towels and sheets. It is unacceptable that one of these sheets was stained and that you found the floor dusty.Your feedback is essential for us to improve the quality of our services. We have already taken steps to ensure that such incidents do not occur in the future. We also understand your frustration at the lack of a discount despite the inconvenience and the fact that we were unable to offer you an alternative room due to our high occupancy rate.We hope you will give us another chance to offer you an experience more in line with your expectations the next time you visit the region.

8/10 Good

Zhassulan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. However, one thing i would like to highlight. We can hear our neighbors:)))
Stayed 1 night in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

rodrigue, gatineau

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

ashley

Travelled with partner
Liked: Property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 24, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Marc-André

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Charles Dionne, Superviseur de Réception on May 23, 2024
Merci d'avoir évalué votre séjour dans notre établissement. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous. En espérant vous revoir bientôt !

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The pool, hot tub and sauna were great!!!
Stayed 2 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Nancy

Travelled with partner
Extremely beautiful hotel, great room, spa was very nice and comfortable as well. Quiet hotel as well
Stayed 3 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Thank you for evaluating your stay with us. We are delighted that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Yusra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor hospitality and the Sens has poor service. I only stayed here for it’s proximity to certain locations.
Stayed 1 night in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
We are very sorry to hear that your stay with us did not meet your expectations. Your feedback is extremely valuable to us, as it helps us to continually improve our services.We deeply regret that you perceived our hospitality and service as unsatisfactory. We strive to provide an exceptional experience for all our guests, and it is clear that we did not succeed in your case. We hope you'll give us another chance to provide you with a much more positive experience on your next visit. In the meantime, please feel free to contact us directly to discuss your stay in more detail.Thank you for your feedback, and we look forward to the opportunity to earn your trust again.Yours faithfully

6/10 Okay

Yusra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This hotel didn’t demonstrate hospitality and only fair customer service. You had to late multiple in-person requests and sometimes it would be addressed.
Stayed 3 nights in May 2024
Response from Charles Dionne, Front Desk Supervisor on May 23, 2024
Dear Guest,Thank you for taking the time to share your experience following your stay at our hotel. We are sincerely sorry to hear that we did not live up to your expectations in terms of hospitality and customer service.Your feedback is very important to us, and we take your comments very seriously. We apologize for any inconvenience you may have experienced, especially for requests that took a long time to process. This is certainly not the level of service we strive to offer our customers.Please be assured that we will be reviewing these points with our team to understand what happened and to improve our responsiveness and quality of service. We look forward to welcoming you back and providing you with a much more satisfying experience.Once again, we apologize for the inconvenience and thank you for your constructive feedback.Yours faithfully,

10/10 Excellent

Luc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for ME
Stayed 1 night in May 2024
Response from Hotel Mortagne on May 13, 2024
We are glad you were pleased with your experience. We hope to see you again soon!

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very unique in style
Stayed 2 nights in Apr 2024
Response from Hotel Mortagne on May 2, 2024
Thank you for sharing your thoughts. We hope to see you again soon!

10/10 Excellent

Andre Aaron

Stayed 1 night in Apr 2024
Response from Charles Dionne, Superviseur de Réception on May 23, 2024
Merci d'avoir évalué votre séjour dans notre établissement. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous. En espérant vous revoir bientôt !

8/10 Good

Kalyan

Liked: Cleanliness, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Hotel Mortagne on May 1, 2024
Thank you for your comment. We hope to see you again soon!

10/10 Excellent

Miranda

Stayed 1 night in Apr 2024
Response from Charles Dionne, Superviseur de Réception on May 23, 2024
Merci d'avoir évalué votre séjour dans notre établissement. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous. En espérant vous revoir bientôt !

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy
Stayed 2 nights in Apr 2024
Response from Reception Team on Apr 24, 2024
We are glad you were pleased with your experience. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Mortagne on Apr 25, 2024
Merci pour cette très belle note!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Reception Team on Apr 24, 2024
Thank you for your comment. We hope to see you again soon!

10/10 Excellent

roch-André

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Reception Team on Apr 24, 2024
Thank you for your feedback. We hope to see you again soon!

8/10 Good

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice, and cozy
Stayed 1 night in Mar 2024
Response from Reception Team on Apr 24, 2024
Thank you for sharing your thoughts. We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Mortagne on Apr 25, 2024
Merci pour cette très belle note!

10/10 Excellent

Shiv, Mississauga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend trying the breakfast and dinner options at the hotel… so good
Stayed 2 nights in Mar 2024
Response from Reception Team on Apr 24, 2024
We are glad you were pleased with your experience at our restaurant Sens. We hope to see you again soon!

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Mar 11, 2024
Thank you so much Angela !

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Mortagne on Feb 27, 2024
Merci pour cette belle note Brian.

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Feb 27, 2024
Merci pour cette superbe note Steve !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Feb 15, 2024
Merci beaucoup Anonymous !

8/10 Good

Jane, New York

Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Apr 25, 2024
Merci pour cette belle note!

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Mortagne on Feb 27, 2024
Merci pour cette superbe note !

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great service, new / renovated room, very modern and very clean. Food was great.
Stayed 1 night in Feb 2024
Response from Hotel Mortagne on Feb 15, 2024
Thank you so much Anonymous !

6/10 Okay

Gianluca

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Mortagne on Feb 6, 2024
Merci pour votre évaluation Gianluca. Nous sommes désolés que votre séjour n'ait pas été entièrement satisfaisant. Votre retour est précieux pour nous aider à nous améliorer. N'hésitez pas à nous contacter.

10/10 Excellent

Chenyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Mortagne on Feb 6, 2024
Votre satisfaction est notre plus grande récompense. Merci pour cette belle note Chenyu !

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water neither in the shower or the sink in the room 411.
Stayed 1 night in Jan 2024
Response from Hotel Mortagne on Jan 30, 2024
Hello Andrew, We're very sorry to hear that ! Have you contacted reception to offer you another room? Thank you, and we hope to see you soon!

4/10 Poor

Sonia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Mortagne on Jan 26, 2024
Bonjour Sonia, Nous regrettons d'apprendre que votre expérience n'a pas répondu à vos attentes. Pourriez-vous nous faire part de votre expérience afin que nous puissions comprendre ce qui ne vous a pas satisfait? Au plaisir d'échanger avec vous.

6/10 Okay

Laurier

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hotel Mortagne on Jan 26, 2024
Bonjour Laurier, Nous sommes désolés de constater que votre expérience n'a pas été à la hauteur de vos attentes. Pourrions-nous en savoir plus sur votre expérience pour mieux comprendre les raisons de votre insatisfaction ? Au plaisir d'échanger avec vous.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel and we loved the restaurant too! We enjoyed our room.
Stayed 1 night in Dec 2023
Response from Hotel Mortagne on Jan 26, 2024
Thank you for these beautiful comments Sandra!

4/10 Poor

Valérie

Disliked: Property conditions & facilities, room comfort
Pour le prix, j’ai vu beaucoup mieux
Nous avons loué une chambre avec bain tourbillon pour mon anniversaire. Pour le prix de la chambre, (260$/nuit) je m’attendais à ce qu’elle soit en bon état… mais un morceau du porte savon dans la douche était brisé, le couvercle de toilette avait des dommages, les meubles étaient en mauvais état et le bain tourbillon nous a réveillé au 15-20 min pendant 1h étant donné qu’il faisait “son séchage” . Nous avons appeler le réceptionniste pour savoir comment l’arrêter puisqu’on voulait dormir, mais c’était impossible. En gros, assez déçue de notre visite à cet hôtel
Stayed 1 night in Jan 2024
Response from Hotel Mortagne on Jan 30, 2024
Bonjour Valérie.Nous sommes sincèrement désolés d'apprendre cela ! Cela ne reflète en aucun cas la qualité de notre hôtel. Nous avons transmis votre commentaire aux parties concernées.Nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience bien plus agréable !

8/10 Good

Esther

Stayed 7 nights in Dec 2023
Response from Hotel Mortagne on Jan 26, 2024
Un grand merci Esther !

8/10 Good

Dody

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 7 nights in Dec 2023
Response from Hotel Mortagne on Jan 10, 2024
Thanks a lot Dody !

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sokito on Jan 2, 2024
Nous vous remercions de votre avis à l'Hotel Mortagne à une prochaine fois !We thank you for your review at Hotel Mortagne see you next time !

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Hotel Mortagne on Dec 11, 2023
Merci infiniment Angela pour cette superbe note !

10/10 Excellent

Luc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice, bed super confy, fitness center great, breakfast is great, tv works very well, great shower
Stayed 2 nights in Dec 2023
Response from Hotel Mortagne on Dec 11, 2023
Thank you Luc for this very nice comment !

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Mortagne on Dec 11, 2023
Thank you so much Claudia !

10/10 Excellent

Sylvain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is very nice, but they don’t service the rooms every day.
Stayed 2 nights in Nov 2023
Response from Hotel Mortagne on Dec 5, 2023
Hello Sylvain,Thank you for your comment ! We offer room cleaning after 3 nights, unless you specifically request it at reception.

10/10 Excellent

Annik

Stayed 1 night in Nov 2023
Response from Hotel Mortagne on Dec 18, 2023
Un grand merci Annik !