Premium bedding, in-room safe, individually decorated, desk

Reviews of HOTEL 10

4 out of 5
HOTEL 10
Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1017 reviews" "
Rating 8 - Good. 236 out of 1017 reviews" "
Rating 6 - Okay. 75 out of 1017 reviews" "
Rating 4 - Poor. 26 out of 1017 reviews" "
Rating 2 - Terrible. 14 out of 1017 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Staff was excellent and very courteous. Enjoyed our stay and would stay again
Stayed 3 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 27, 2024
We thank you for your appreciation. It was a pleasure serving you.

10/10 Excellent

Marc, San Fransico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and the staff were friendly and accommodating. Boris in particular was fantastic and helped us out after a particularly difficult travel day. The hotel is on the corner of two very busy streets so light sleepers should ask for rooms away from the noise but it did not affect our experience.
Stayed 3 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 27, 2024
It was indeed a pleasure serving you and we are thrilled with your appreciation.

8/10 Good

Yuk Wei Cecilia

Travelled with partner
Liked: Staff & service, amenities
The hotel was new and modern. It provided a nice sitting area, art gallery and gym. It is also located by 10 min to Saint Laurent where most of the nice restaurants are and 20 min walk to downtown. The hotel is clean and spacious. One little glitch is we saw a little mice running into the bar kitchen so that is why I rated 4/5 instead of 5/5. But overall, we had a very nice stay and the hotel staff are lovely.
Stayed 3 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 27, 2024
We thank you for your appreciation. It was a pleasure serving you.

10/10 Excellent

Maria esther

Liked: Amenities
Very nice place
Stayed 2 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 27, 2024
We thank you for your appreciation. It was a pleasure serving you.

6/10 Okay

Jesse

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property needs some major upgrades. Paint chipping all over the places. Scuffs on walls and floors. General cleanliness was not up to par. Desk staff was friendly but valets were extremely unfriendly and seemed as if they hated their jobs. Would not recommend. I don’t have any idea why this place has such high rating on Expedia.
Stayed 2 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 27, 2024
We are sorry to hear about your experience. We can only state that if concerns are expressed during your stay, we react immediately to solve and accommodate. That is one of the reasons we are proud, and thankful to receive appreciation from our guests as you mentioned.

10/10 Excellent

gregory

Travelled with family
Vibe was cool and location was perfext
Stayed 1 night in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 25, 2024
We thank you Sir, for your appreciation. We value your feedback.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful central location with a clean and fun aesthetic. Staff was very friendly! In-hotel restaurant was definitely lacking.
Stayed 4 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 22, 2024
We thank you for your appreciation and look forward to your next visit.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this because we didn't want to stay in a chain hotel. There was construction outside but inside is very chic, and well maintained. When checking in we were given a room upgrade so our kids got their 'own room', which worked out perfectly for us. The gym is very well maintained, and terrace was great to get outside for a drink and fresh air. The bar is nice, but the bartender was young, and struggled with our drinks. There is an amazing coffee shop-Origine in the building and I would highly recommend going there for a great latte. It is within walking distance of great shopping on St. Laurent and St. Denis, and we walked to PDC at night and felt very safe. The staff was very warm and friendly.
Stayed 2 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 21, 2024
We are grateful for your kind words and for your appreciation. It was a pleasure serving you and look forward to your next visit.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the best part of Montreal! Easy walk to St Catherine’s for a show. Great breakfast a few blocks away!
Stayed 1 night in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 21, 2024
We thank you for your appreciation. It was a pleasure serving you.

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the patio lounge!
Stayed 1 night in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 21, 2024
We thank you for your appreciation. It was a pleasure serving you.

10/10 Excellent

Harold

Great
Stayed 3 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 21, 2024
We thank you for reaching out, it was a pleasure serving you.

6/10 Okay

Lizzy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was upset with the customer service in check in. They didn’t explain anything and also check out. It was rude. The parking valet were actually more welcoming.
Stayed 2 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 11, 2024
Madame, we thank you for reaching out. Our apologies for the perception of your check in. Our customer service is of utmost importance to us and we remain at your disposal to prove it given a next chance. It was indeed a pleasure serving you as a valued guest.

10/10 Excellent

Dominic, QUEBEC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abc
Stayed 1 night in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 11, 2024
We thank you for your appreciation and look forward to your next visit.

10/10 Excellent

Gilbert, Lachute

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 11, 2024
We thank you for your appreciation. It was a pleasure serving you.

10/10 Excellent

Saba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 11, 2024
We thank you for your appreciation. It was indeed a pleasure serving you.

10/10 Excellent

Denis, Viimsi vald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, property and service
Stayed 2 nights in May 2024
Response from Boris Salazar / Front Desk Supervisor. on May 8, 2024
We thank you for appreciation. It was a pleasure serving you and we look forward to your next visit.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. We love to walk in Mtl and once we parked our car using the easy valet parking we never used it again until it was time to come home. Nice big room. Quiet space. Cleaning staff was great!
Stayed 4 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 3, 2024
We thank you for your appreciation. It was a pleasure serving you and we look forward to your next visit.

6/10 Okay

JOSE

Travelled with group
Disliked: Staff & service, property conditions & facilities
Need better service at reception area, as a VIP member of expedia I nicely asked if we could get a room upgrade, the answer was in a very rude way "YOU ARE GETTING FREE PARKING, WHAT ELSE DO YOU WANT" I dont think that was the appropriate was to answer, I was not asking for any favors... The hotel is ok, well located, the room so so, toilet water handle was broken, reception area is quite small to host large events, It was hard to even walk inside the hotel due to the amount of people attending an event over the weekend.
Response from Boris Salazar / Front Desk Supervisor. on May 3, 2024
During the weekend we hosted one of the largest French Language Literary Festivals in Montreal. With all upgradable rooms and suites booked for the event, we regret not having an inventory large enough to accommodate every request. We also regret the mistranslation which incurs in fault. For those reasons, please accept our apologies. You are a valued customer, and given the opportunity, we will certainly display our hospitality.

8/10 Good

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 3, 2024
We thank you immensely for your appreciation. It was a pleasure serving you.

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The stay was horrible. I am not sure how it is considered a VIP property when the room was disgusting and dirty. There was dry urine in the bathroom lid and hairs in the bedding. It seemed like it hasn’t been cleaned prior to check in. I would definitely not stay here again. The only highlight is the location of the hotel.
Stayed 3 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 1, 2024
Although we remember facts in a completely different way, I do remember distinctly having sent our Head Housekeeper to immediately take care of your, not once, twice, after we personally spoke , and making a particular effort to ensure your room was given all priorities. I am particularly proud of the my teams immediate response. Where we can agree however, is that our hotel has an incredible location, and we are delighted you enjoyed that.

10/10 Excellent

Nic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the decorations/aesthetic of this hotel. The rooms very very clean and the bathroom was huge!
Stayed 2 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 1, 2024
We are grateful for your kind words of appreciation. It was a pleasure serving you.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and efficient.
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 1, 2024
We thank you for your appreciation. It was truly a pleasure serving you, and look forward to your next visit.

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 1, 2024
We thank you for your appreciation. It was truly a pleasure serving you, and look forward to your next visit.

10/10 Excellent

Emily

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful check in and stay. Clean and beautiful hotel.
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 27, 2024
We thank you for your appreciation. It was a true pleasure serving you.

10/10 Excellent

Nassim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay in Montreal and an amazing location
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 27, 2024
We thank you for your appreciation. It was a pleasure serving you and your son.Cordially

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 17, 2024
Grateful for your appreciation and looking forward to your next visit.

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 26, 2024
We thank you immensely for your appreciation. It was a true pleasure serving you.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Funny guest service team, made the stay that much more enjoyable.
Stayed 2 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 24, 2024
We thank you for reaching out with your appreciation. It was indeed a pleasure entertaining you, and hosting you recently. Looking forward to your next visit.

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and responsive. Room was clean and as described. Unable to take advantage of the parking garage due to our car's roof rack. Luckily, we were able to find a public parking garage within close proximity. May be helpful to list parking limitations for potential visitors if not already listed.
Stayed 3 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 24, 2024
We thank you for your appreciation. Before your next visit, please note that all the necessary parking information and guides are posted on our website and on EXPEDIAs description of our hotel. It was a pleasure serving and we look forward to your next visit.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no parking and unless you have been there before you would not know how to pull up and unload for your stay. You have to use valet parking because there is no where to park.
Stayed 3 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 24, 2024
We thank you for reaching out. It is necessary to make clear that we do have parking facilities, 3 full levels, underground, secured 24 hours, with free EV charging stations, and inclusive of valet services, for your convenience and safety. A rarity and privilege for downtown Montreal. There is a clearly indicated 15 minutes off loading area, and marked valet desk at the main door. Our Front Desk Staff guides you to the valet desk once you participate interest in parking and receive your parking QR Code ticket. It was a pleasure serving you.

10/10 Excellent

Holli

Stayed 4 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 15, 2024
We thank you for your appreciation and look forward to your next visit.

10/10 Excellent

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 5 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 22, 2024
We thank you for your appreciation. It was a pleasure serving you, and we look forward to your next visit.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 10, 2024
We are grateful for your appreciation. It was a pleasure serving you, and we look forward to your next visit.

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and room
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 19, 2024
Thank you for sharing your impressions. It was a pleasure serving you.

8/10 Good

Tif, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 8, 2024
We thank you for appreciation. It was a pleasure serving you and we look forward to your next visit.

10/10 Excellent

Samuel

Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on May 15, 2024
We thank you for your appreciation and look forward to your next visit.

10/10 Excellent

Linh, DORCHESTER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is super clean and nice, well maintained. Good location. Valet parking with free EV charging. Highly recomended! Will come back here again.
Stayed 2 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 17, 2024
We thank you for sharing your appreciation. It was a pleasure serving you, and we look forward to your next visit.

10/10 Excellent

Debralee

Liked: Cleanliness, property conditions & facilities
Hotel was great, very clean and friendly staff for the most. Only issue I had was the gentleman that checked us in was a little rude.
Stayed 3 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 14, 2024
We thank you for reaching out and for your appreciation. It was a pleasure serving you.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 14, 2024
Thank you for your appreciation, it was a pleasure serving you.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with Valet parking and electric car chargers. Staff was very friendly and room was super clean.
Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 12, 2024
With much gratitude for your appreciation, we look forward to your next visit.

10/10 Excellent

Aline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel, clean and vibrant. The Art Gallery and its art deco look really bring out a nice atmosphere in the hotel. The rooms are clean, bright and modern and the staff is absolutely fantastic. Walking distance to St. Catharine and other beautiful streets with great restaurants. Very central yet not extremely hectic.
Stayed 3 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 12, 2024
We are grateful for your appreciation, and delighted to have served you well. Looking forward to your next visit.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were kind and helpful. The facility and rooms were beautiful and suggestions for dinner in the area were a really pleasant surprise. We plan on staying again.
Stayed 2 nights in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 9, 2024
We thank you for your appreciation and kind words. It was a pleasure serving you.

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 25, 2024
We thank you for your appreciation. It was a pleasure serving you.

6/10 Okay

Hien

Travelled with group
Liked: Cleanliness
It was decent to stay there. For parking, only have valet parking, so sometimes it was inconvenient
Stayed 2 nights in Mar 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 5, 2024
We thank you for your decent stay, it was a pleasure serving you. For your next visit please note that our valet services are not an extra fee, but are included in the nightly parking price. You may conveniently dial from your rooms ahead of time to have your car prioritized.

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in the heart of Montreal. I will come back and highly recommend to anyone visiting the city.
Stayed 2 nights in Mar 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 5, 2024
We are thrilled to have served you well and to live to your expectations. It was a pleasure serving you. Thank you for reaching out.

10/10 Excellent

Stéphanie

Stayed 1 night in Mar 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 24, 2024
Thank you for sharing your appreciation. It was a pleasure serving you.

10/10 Excellent

Eddy

Stayed 1 night in Apr 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 23, 2024
We thank for your appreciation. It was a pleasure serving you. Looking forward to your next visit.

6/10 Okay

Nadira

Disliked: Staff & service, property conditions & facilities
It is average. Very noisy.
Stayed 3 nights in Mar 2024
Response from Boris Salazar / Front Desk Supervisor. on Apr 2, 2024
We thank you for reaching out. As our winter city awakens from a long cold snap, and the joy of people is expressed particularly during Easter Weekend, we welcome happiness in all its expressions. We look forward to welcoming you during a lesser expressive moment of the year to enjoy the quietness Montreal also offers at different times.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to get to
Stayed 1 night in Mar 2024
Response from Boris Salazar / Front Desk Supervisor. on Mar 31, 2024
We thank you for reaching out. It was a pleasure serving you and we look forward to your next visit.

10/10 Excellent

Andrea, Toronto

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location, on major bus routes, near the metro, way access to all the sights. Great dining in the area and a quiet well appointed Hotel to enjoy after a busy day exploring the city
Stayed 3 nights in Mar 2024
Response from Boris Salazar / Front Desk Supervisor. on Mar 29, 2024
We are grateful for your review and thrilled to learn that have enjoyed HOTEL 10 Montreal. It was a pleasure serving you and we look forward to your next visit.