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Response from Jessica - Supervisor Reception on May 26, 2024
Shanna, it brings us joy to know that your visit was delightful. We appreciate your decision to stay with us again. Thank you for sharing your feedback, and we look forward to welcoming you back in the future!
Receptionist was very friendly and able to converse fluently in both French and English. I was surprised at the quality of bathroom items, Evelyn & Crabtree. As a British person, know value of this.
Loved the 24/7 Shuttle service every 30mins on the hour to the airport.
Jo
Stayed 1 night in May 2024
Response from Jessica - Supervisor Reception on May 26, 2024
Dear Jo, Dear,I would like to thank you for taking the time to give us your impressions of your recent stay at our establishment. Your presence here is very important, and so are your comments. I am very happy to know that you enjoyed your visit. Thank you for your kind words, it is always a pleasure for me to read such nice comments about our team.We hope to welcome you back soon.
Response from Jessica - Supervisor Reception on May 22, 2024
Dear Mihye, I would like to thank you for taking the time to share your impressions regarding your recent experience at our property.It was a pleasure for us to welcome you and I am glad to know that you appreciate the staff. I will share your kind words with the team. We look forward to your next visit!
It was good hotel, but we were disappointed a little bit with their facilities. They only gave us one big towel and some other small towels for 4 people... And the room space was a little small.
Hyun Ji
Stayed 1 night in May 2024
Response from Jessica - Supervisor Reception on May 21, 2024
Dear M. Ji, I appreciate your time in sharing your experience with us at our establishment. Your feedback is valuable to us, and your happiness is a top priority. If you require more towels or any assistance, please feel free to contact the front desk at any time. We would be glad to help. We look forward to the opportunity to host you again in the future! Regards,
Response from Jessica - Supervisor Reception on May 21, 2024
Dear Ramzi, I would like to thank you for taking the time to share your experience at our property, we value your feedback and your satisfaction is very important to us.I am glad to know that you enjoyed your stay and we look forward to welcome you back next time your travels bring you this way! Sincerely,
Response from Jessica - Superviseure de la réception on May 22, 2024
J'apprécie la note presque parfaite que vous avez obtenue lors de votre récent séjour. Nous sommes heureux d'apprendre que vous avez eu une expérience agréable avec nous. Nous vous remercions encore une fois pour votre commentaire et nous espérons vous accueillir à nouveau à l'avenir !
Response from Jessica - Supervisor Reception on May 20, 2024
I appreciate your feedback of 8/10 during your recent stay. We are pleased to hear that you had a pleasant experience with us.Thank you once more for your review, and we anticipate hosting you again in the future!
Response from Jessica - Supervisor Reception on May 20, 2024
I would like to thank you for taking the time to share your recent experience at our property. I am glad to know that you enjoyed your stay with us.Thank you again for your feedback, we look forward to your next stay with us!Sincerely,
4/10 Poor
Jen
May 18, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Jen
Stayed 1 night in May 2024
Response from Jessica - Superviseure de la réception on May 20, 2024
Chère Jen,Je tiens à vous remercier d'avoir pris le temps de répondre à l'enquête de satisfaction des clients concernant votre récent séjour parmi nous.Veuillez accepter nos excuses car il semble que votre expérience avec nous n'ait pas été à la hauteur de vos attentes. N'hésitez pas à me contacter directement si vous avez des commentaires ou des commentaires sur la façon dont nous pouvons améliorer nos services et nos installations.Nous espérons que nous aurons la chance de vous accueillir à nouveau à l'avenir.Sincèrement,
Check in was fast pleasant and efficient. The property is suitable for my overnight and it’s quiet. No complaints and the welcome cookie was a lovely delicious touch!
Zeeta
Stayed 1 night in May 2024
Response from Jessica - Supervisor Reception on May 20, 2024
Dear Zeeta, I would like to greatly thank you for taking the time to write such kind and valuable feedback on your recent experience at our hotel. I am glad to hear that you enjoyed your stay with us.Thank you again for your feedback, we look forward to your next stay with us!Sincerely,
Decent airport hotel. Room is clean and comfortable. Wifi is not free and requires sign up, tried repeatedly to sign up but it kept failing so I just used my data. For the price, I’d expect free wifi at least. I just needed somewhere to sleep because my flight got cancelled so it wasn’t a huge issue at least.
Rylie
Stayed 1 night in May 2024
Response from Jessica - Supervisor Reception on May 20, 2024
Dear Rylie, Please accept our apologies for not exceeding your expectations regarding your recent stay with us. The reception is happy to help whenever there is a troubleshooting error connecting to the internet all you need is your room number and last name. Thank you again for your feedback. We hope to get the chance to host you in the future!Sincerely,
Response from Jessica - Superviseure de la réception on May 17, 2024
Chère Kimberley, Je tiens à vous remercier d'avoir pris le temps de nous faire part de votre expérience dans notre établissement, nous apprécions vos commentaires. Je suis heureux de savoir que vous avez apprécié votre expérience dans notre établissement. Nous espérons que vos voyages vous ramèneront bientôt dans notre établissement.
10/10 Excellent
JANESTA
May 14, 2024
Liked: Cleanliness, staff & service
Construction started early
JANESTA
Stayed 1 night in May 2024
Response from Jessica - Supervisor Reception on May 15, 2024
Dear Janesta, I want to express my gratitude for sharing your stay experience with us. Your feedback is highly appreciated, and your satisfaction is a top priority for us. Although I regret to hear about the early morning construction noise, I hope we have the opportunity to welcome you back in the future.Best regards,
Response from Jessica - Superviseure de la réception on May 15, 2024
Dear Tony,I appreciate you sharing your recent experience at our establishment. It's great to know that you enjoyed our shuttle service. We eagerly await your next visit!
10/10 Excellent
Jana
May 13, 2024
Jana
Stayed 2 nights in Mar 2024
Response from Jessica - Superviseure de la réception on May 15, 2024
Chère Jana,Je tiens à vous remercier d'avoir pris le temps de nous faire part de votre récente expérience dans notre établissement. Je suis heureux de savoir que vous avez apprécié votre séjour parmi nous.Nous vous remercions à nouveau pour votre excellente note et nous nous réjouissons de votre prochain séjour parmi nous !
The hotel is new and well kept. Only downside was the elevator being out of service. Staff was friendly and helpful. Super convenient location to the airport but extremely quiet. I'll be back when traveling this way again.
Joel
Stayed 1 night in May 2024
Response from Jessica - Supervisor Reception on May 15, 2024
Dear Joel, I would like to thank you for taking the time to share your experience at our property, we value your feedback and your satisfaction is very important to us.We do apologize for the inconvenienve of the elevator, and hope to have it working as soon as possible. I am glad to know that you enjoyed your stay overall and we look forward to welcome you again in the future!
Response from Jessica - Supervisor Reception on May 15, 2024
Dear Louis, I would like to thank you for taking the time to share your experience at our property, we value your feedback and your satisfaction is very important to us.I am glad to know that you enjoyed your stay and I hope we get the chance to welcome you again in the future!
8/10 Good
David, Toronto
May 11, 2024
Liked: Cleanliness, staff & service
David
Stayed 2 nights in May 2024
Response from Jessica - Superviseure de la réception on May 12, 2024
Cher David, J'apprécie votre commentaire de 4/5 lors de votre récent séjour. Nous sommes heureux d'apprendre que vous avez eu une expérience agréable avec nous.Nous vous remercions encore une fois pour votre commentaire et nous espérons vous accueillir à nouveau à l'avenir !
4/10 Poor
Bob
Business traveller, Travelled with group
May 11, 2024
It was average
Bob
Stayed 4 nights in May 2024
Response from Jessica - Superviseure de la réception on May 12, 2024
Cher Bob, Je tiens tout d'abord à vous remercier d'avoir pris le temps d'évaluer votre récent séjour. Je suis désolé de constater que nous n'avons pas réussi à répondre à vos attentes. N'hésitez pas à nous envoyer plus de détails sur les points qui vous ont déplu ou sur ce que nous aurions pu faire différemment. Nous espérons vous accueillir à nouveau la prochaine fois que vos voyages vous amèneront par ici.
Response from Jessica - Superviseure de la réception on May 12, 2024
Bonjour Gebran, nous vous remercions pour l'excellente évaluation que vous avez faite de votre dernière visite, en lui attribuant une note de 5 sur 5. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous. Nous apprécions vos commentaires et attendons avec impatience votre prochaine visite !
8/10 Good
francis
Travelled with family and small children, Business traveller
mattress was too soft for the back but other than that great stay
francis
Stayed 1 night in Apr 2024
Response from Alexandra on May 3, 2024
Hello Francis, we appreciate your input. We regret that our mattress was not to your liking! We recognize that it may not be ideal for everyone, as it is indeed really soft. We apologize for that! We are happy to know that rest of your stay went great, and we look forward to the opportunity to host you once more soon.
Convenient to both the airport and Train Station.
Had a very late check in, 1:00am, and the front desk was welcoming, answered our questions and gave us recommendations for the following day.
Highly recommend and will definitely be staying here again.
Randy
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 30, 2024
Hello Randy, it's great to hear that you will come back to see us. We were happy to welcome you, and we are looking forward to the next time!
10/10 Excellent
André
Apr 29, 2024
André
Stayed 1 night in Apr 2024
Response from Jessica - Superviseure de la réception on May 20, 2024
Je tiens à vous remercier d'avoir pris le temps de nous faire part de votre récente expérience dans notre établissement. Je suis heureux de savoir que vous avez apprécié votre séjour parmi nous.Nous attendons avec impatience votre prochain séjour parmi nous !
Response from Jessica - Superviseure de la réception on May 10, 2024
Je vous remercie de nous avoir donné une excellente note. Je suis heureux d'apprendre que vous avez passé un agréable séjour parmi nous. Vos commentaires nous sont précieux et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite !
The property, room & staff were all great. The restaurant/bar in the hotel is not so great. I would rate the food 4/10
Arleen
Stayed 2 nights in Apr 2024
Response from Alexandra on Apr 26, 2024
Hi Arleen, thank you for sharing your impressions with us. We are sorry to hear that you did not enjoy our restaurant. We will share your comments with our team. We are dedicated to providing exceptional service and want to ensure that all guests have a positive experience. We would like to extend our apologies for any inconveniences you encountered during your visit. Your feedback is crucial in helping us improve, and we hope to have the opportunity to exceed your expectations in the future. Thank you for bringing this matter to our attention.
Hello Mirella, I appreciate your feedback. It's fantastic to hear that you had a great time with us! We look forward to welcoming you back in the near future.
I liked the people who work at the hotel, they are kind and very pleasant,
thank you
Rachel
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 26, 2024
Hello Rachel, we appreciate your feedback! We are glad to hear that you valued our team, they are very important to us! We look forward to having you visit again soon.
Checked into hotel with intentions to park there for the week while on vacation. Reception was ready to to give me parking then manager came out to tell me that I could not book parking because I booked through Expedia. I then explained to her that it iso e of the services listed on Expedia. Manager then told me to book park and fly. Tried to book park and fly to find out it was full. Then had to park at another hotel for $155 dollars and take a cab back to my hotel. And at the end of all that double tree still charged me $25 dollars for parking the night at their hotel extra on top of my room and I didn’t even park my car there. One of the worst experiences I’ve ever had traveling. And to top it off I was with my 7 year old son who was panicking that we wouldn’t have anywhere to park and that his family vacation was going to be canceled. I will never stay at this hotel ever again.
Josh
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 22, 2024
Hi Josh, we are sorry to hear about the recent unsatisfactory situation you encountered. Unfortunately, the parking service that we offer is designated for overnight stays exclusively. For extended parking arrangements, customers can only access these options through our official website or by making a reservation over the phone. This information was shared to you through private messaging on Expedia. It is our goal to ensure that this information is easily accessible to everyone to maintain transparency. We regret any confusion that may have arisen. We understand that you were charged for overnight parking despite not utilizing our services. We apologize for this mistake caused by our reception clerk in training, and we have promptly refunded the amount to your credit card. We apologize for any inconvenience this may have caused you and your family and hope to have the chance to offer you a satisfactory experience in the future.
Nous avons beaucoup apprécié la mise a disposition de la navette qui mène directement à l'aéroport. Le personnel était très accueillant et l'équipement de la chambre (en produits d'hygiène et appareils) est de qualité.
Cynthia
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 22, 2024
Bonjour Cynthia, merci de vos commentaires ! Nous sommes heureux de voir que vous ayez apprécié votre séjour parmi nous. Nous espérons vous revoir bientôt !
Response from Jessica - Superviseure de la réception on May 10, 2024
Je vous remercie de nous avoir attribué la note parfaite de 5/5. Je suis heureux d'apprendre que vous avez passé un agréable séjour parmi nous. Vos commentaires nous sont précieux et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite !
We stayed the night before we had to be at the airport for 4 am. The room was perfect and the shuttle service was excellent!
Gloria
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 11, 2024
Hi Gloria, thank you for your feedback. We are happy to know that you enjoyed your stay with us, please come see us again soon!
10/10 Excellent
LAURA
Apr 11, 2024
LAURA
Stayed 1 night in Apr 2024
Response from Jessica - Supervisor Reception on May 10, 2024
Dear Laura, I would like to thank you for taking the time to share your recent experience at our property. I am glad to know that you enjoyed your stay with us.Thank you again for your 5/5 rating, we look forward to your next stay with us!
Hi Soledad, thank you for your feedback. We are glad to know that you enjoyed your experience with us. Please come visit again soon!
10/10 Excellent
Jocelyn, Bradenton
Travelled with partner
Apr 7, 2024
Great staff!! Stephanie at reception, Emily in the bar was outstanding, breakfast staff very polite and fun to chat with. Pool was clean and water warm. Fitness gym was great! All machines worked. WiFi throughout the hotel.
Jocelyn
Stayed 2 nights in Apr 2024
Response from Alexandra on Apr 8, 2024
Hi Jocelyn, thank you for your comments! We will be happy to share your kind words with our team. We hope that we will have the pleasure to welcome you again in our hotel soon!
Liked the layout of the room and how it was furnished
David
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 8, 2024
Hi David, thank you for your feedback. We are happy to know that you liked your stay with us! Thank you for your visit, we hope to welcome you again soon!
I arrived late at the hotel. The key for my room was not working. My room was the more far away from reception. I went back at reception to get another key. Still not working. I have to wait 20 minutes to get a repair guy opening up my door (not other room available).
The reception person never apologized or offer me some compensation or rebate.
Very poor service.
François
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 8, 2024
Greetings François, we appreciate your feedback. We regret any dissatisfaction with the room assignment and strive to accommodate guests to the best of our ability based on availability. Regarding the door battery issue, we apologize for any inconvenience caused. Such unforeseen situations can arise suddenly, and all we can do is resolve them promptly. We are sorry that your stay with us did not meet your expectations. We look forward to the opportunity to host you again and provide an improved experience.
Response from Jessica - Superviseure de la réception on May 10, 2024
Je vous remercie de nous avoir attribué la note parfaite de 5/5. Je suis heureux d'apprendre que vous avez passé un agréable séjour parmi nous. Vos commentaires nous sont précieux et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite !
I was placed at the back of the building
my coffee machine had dirt and debris
I was woken by construction noise and checked out early so I could check into another hotel to get sleep before travelling
staff was super sweet otherwise
Stephanie
Stayed 1 night in Apr 2024
Response from Alexandra on Apr 5, 2024
Hi Stephanie, thank you for providing us with your feedback. We are sorry to hear about your experience. Your comments have been passed on to our housekeeping manager for additional investigation. As for the noises from the construction, we are in the process of carrying out renovations. Although we aim to minimize the disturbances, some inconvenience may be inevitable. If you return to the Montreal Airport vicinity, please don't hesitate to contact us. We are eager to ensure that your next stay goes more seamlessly.
Hi Kristin, thank you for your feedback. It's great to know that you enjoyed our location and the quality of your stay! We hope to have the chance to see you again in the near future!
Hello Raymond, thank you for your comments. We hope to welcome you again soon!
10/10 Excellent
Spencer
Apr 3, 2024
NA
Spencer
Stayed 1 night in Apr 2024
Response from Jessica - Superviseure de la réception on May 10, 2024
Je vous remercie de nous avoir attribué la note parfaite de 5/5. Je suis heureux d'apprendre que vous avez passé un agréable séjour parmi nous. Vos commentaires nous sont précieux et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite !
The room is spacious and clean. The bed and pillows are comfortable. We chose this hotel for the proximity to the train station. Great hotel for a stop over.
Christopher
Stayed 1 night in Mar 2024
Response from Alexandra on Apr 2, 2024
Hi Christopher, thank you for your comments! It's great to know that you liked your stay at our hotel. We hope to welcome you back in the near future.