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Reviews of Chateau Versailles

3.5 out of 5
Chateau Versailles
1659 Sherbrooke Street West, Montreal, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 488 out of 1097 reviews" "
Rating 8 - Good. 308 out of 1097 reviews" "
Rating 6 - Okay. 148 out of 1097 reviews" "
Rating 4 - Poor. 103 out of 1097 reviews" "
Rating 2 - Terrible. 50 out of 1097 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chioma

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything
Stayed 1 night in Apr 2024

10/10 Excellent

Semere

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Malcolm, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The old Mansion like property is beautiful to stay in
Stayed 3 nights in Apr 2024

8/10 Good

Barrett

Liked: Cleanliness, staff & service
Nice boutique property. Close to everywhere you want to be close to. Breakfast needs improvement.
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again lovely room
Stayed 2 nights in Apr 2024

10/10 Excellent

Marzia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, big room, elegant atmosphere.
Stayed 1 night in Apr 2024

10/10 Excellent

Bradshaw

Liked: Cleanliness, staff & service, property conditions & facilities
Was great experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, staff is great.
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and excellent location for the purpose of our visit.
Stayed 3 nights in Apr 2024

10/10 Excellent

Taylor

Travelled with group
Liked: Staff & service, amenities
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Business traveller, Travelled with partner
First come first serve parking…arrived late
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The location was great and an easy walk to Concordia, McGillI, Mount Royal and the metro. It should be noted that there was no free on site parking. The valet option was worth the additional cost.
Stayed 1 night in Apr 2024
Response from Fouad on Apr 14, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I love this place. This was our second time. The rooms are beautiful! The only issue we had with this room is the toilet was in probably the most awkward place it could have been. Obviously, it was useable but still…very awkward to use. This definitely won’t keep us from staying there again though.
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot at the edge of downtown Montréal. Walking distance from everything, but not in the middle of the noise.
Stayed 1 night in Apr 2024
Response from Fouad on Apr 13, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly wonderful stay in a charming hotel, with a great staff and lovely complimentary breakfast. We'll definitely stay again!
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Giselle

Travelled with partner
It was quaint and affordable
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old with modern updates.
Stayed 3 nights in Mar 2024
Response from Fouad on Apr 11, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If and when we come back this will be our choice.
Stayed 1 night in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities
Lights were flickering in chandelier. We had to pay a deposit on top of our fare all at once. When asked about giving a cash deposit they wanted double. Front staff upon checking in was very rude. Were no help in trying to resolve the problem. Food in the lobby was disgusting. Milk was sour and when spoke to Staff about it nothing was done
Stayed 4 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was well maintained and clean. Staff were friendly and helpful. The property is close to shopping and activities. Late check-in was a bit of an issue but plan ahead.
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

4/10 Poor

Mohamnad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is poor
Stayed 1 night in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with really nice staff.
Stayed 1 night in Apr 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Lisa-Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed in a boutique hotel before and I enjoyed my stay. My room was nice an clean and the bed was quite comfortable. The breakfast room was nicely furnished.
Stayed 1 night in Apr 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

8/10 Good

Wanda Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was very nice and the staff were amazing
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we Look forward to welcoming you back in the future

6/10 Okay

Asutay Mert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were friendly. No parking option, we got a ticket on our first day. One thing was pretty annoying that security came to our room at 11 pm on a Friday night because of the tv sound and warned us about the volume which wasn’t high at all, it was at a conversational level. It made me think that the walls must be suuuuuuper thin and we shouldn’t even talk after 11 pm on a Friday and just sleep…
Stayed 3 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceWe appreciate your feedback to help us improve our customer experience I'm sorry to hear that noise was an issue and we will be looking into this and work on the problem

8/10 Good

Ronald Jason, Truro

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice property.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we appreciate your feedback to help us improve our customer experience

8/10 Good

Rachel

Travelled with partner
Overall: This was a good hotel. Please keep in mind that although my review below has critiques, for the price, I believe it is good condition. I loved that the building stayed true to their historic roots and didn’t have an elevator, however I didn’t live that there was no one there to help with our luggage. Valet service was good, the bed was comfortable. The blackout curtains didn’t close all the way which kind of defeated the purpose. The floors were very creaky and soft in some areas. The breakfast included was decent, by the time we arrived, between 9:30 and 10:00 everything was mostly empty, so I recommend getting there early. The first breakfast had very stale bread, but the second breakfast was fine. The customer service was good, everyone was very friendly, even when they were very busy which was good. Overall, for the price of the hotel and the location I’d say that this is an excellent option if you’re looking for more of a budget hotel but still a decent location.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we appreciate your feedback to help us improve our customer experience

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very accommodating and clean. We really love to go back here.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

6/10 Okay

Myrna

Our room was in the basement and it was cold
Stayed 1 night in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am sorry to hear your stay was mediocre we truly appreciate your feedback to help us improve our customer experience

8/10 Good

Lystra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Nice room (except the first room had no heat), but another room was provided immediately. An older hotel and it was inconvenient not having an elevator. I can still hike up stairs but this might not be possible for many people.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 29, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Beverly, Paradise

Stayed 1 night in Mar 2024

8/10 Good

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 3 nights in Mar 2024
Response from Fouad on Mar 29, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Dale

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 29, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
The Chateau Versailles is my home away from home in Montreal. It’s comfortable, convenient, and the front-desk staff is always pleasant and welcoming.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 29, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs for a reasonable price
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 26, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Mary-Jayne

Travelled with partner
Liked: Cleanliness, staff & service
it's very pricey for what you are getting
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 21, 2024
Thank you for sharing your experience. I'm sorry to see that your stay was not up to your standard, I hope we will have an opportunity to make it up to you in the future.

8/10 Good

Kali

Stayed 2 nights in Mar 2024
Response from Fouad on Mar 23, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Elakya

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very unique hotel and very hospitable. Loved it
Stayed 3 nights in Mar 2024
Response from Fouad on Mar 17, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different hotel, old charm, clean, friendly staff. Excellent location.
Stayed 3 nights in Mar 2024
Response from Fouad on Mar 17, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Cute boutique hotel and clean.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 17, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Hind

Stayed 2 nights in Feb 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Bonnie

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice room and hospitality
Stayed 5 nights in Mar 2024
Response from Fouad on Mar 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

4/10 Poor

Erik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fouad on Mar 15, 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, great location- was able to shop downtown, walk to old montreal and enjoy a variety of restaurants nearby. Room was comfortable and clean . I would definitely stay here again
Stayed 1 night in Mar 2024
Response from Fouad on Mar 14, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

RamzileD

Liked: Cleanliness, staff & service, amenities
The bedframe and the room overall could be better renovated. The bedfrane was cranking and noisy when sleeping on. Though customer service was very excellent
Stayed 2 nights in Feb 2024
Response from Fouad on Mar 13, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Muhammad

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is an old building and people with mobility problems must avoid it because there are stairs - stairs and more stairs to reach the rooms. Overall staff is good and helpful. Valet service must be used otherwise it will be a great hassle. Area around the hotel is nice with lots of affoardable dining options.
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 13, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Craig Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 13, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!