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Reviews of City Center Motel

2.5 out of 5
City Center Motel
338 E Broadway, Missoula, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 703 reviews" "
Rating 8 - Good. 241 out of 703 reviews" "
Rating 6 - Okay. 75 out of 703 reviews" "
Rating 4 - Poor. 29 out of 703 reviews" "
Rating 2 - Terrible. 12 out of 703 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay for one night, is walking distance from so many places. We went to 3 bars were so much fun. Front desk was super nice with us because we got there so late from our flight and they have it a nice room with a front parking . Thank you !!
Stayed 1 night in Apr 2024

8/10 Good

jerry

Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth, Lake Stevens

Travelled with family
Recently remodeled and very clean. Friendly staff and safe location for walking.
Stayed 1 night in Apr 2024
Response from KP on Apr 17, 2024
Thank you Elizabeth for staying and the kind review.

8/10 Good

Levi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It was nice that it was tucked away off the street but also still super close to everything. It’s not super fancy but the upgrades they are doing to the place are helping to make it a comfortable place to stay.
Stayed 5 nights in Mar 2024
Response from KP on Apr 18, 2024
I think you nailed it Levi! Great location, nice little mom and pop place. Thanks for staying

10/10 Excellent

KIMBERLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, partied at the MarBar and this motel was a safe walk and perfect ending to our night.
Stayed 1 night in Mar 2024
Response from KP on Apr 17, 2024
Thanks Kimberley! We love the location too, downtown Missoula is fun!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don't judge a book by its cover. The exterior and immediate area surrounding is a little dingy but the staff was great and the room was updated and very clean. Beds were comfy and the bathroom was also clean and nice. Close to UM and lots of dining options nearby.
Stayed 2 nights in Mar 2024
Response from KP on Apr 17, 2024
Thanks Heather! We're always working to update things around here but the focus has always been the rooms. Glad you stayed!

8/10 Good

Bruce

Liked: Cleanliness, staff & service
This was a great place for a 1 night Missoula concert. Great location, clean and comfortable bed. Value for the Money, cannot be beat.
Stayed 1 night in Feb 2024
Response from KP on Apr 17, 2024
We think so too Bruce! Less money on hotel means more fun on the town!

8/10 Good

Deborah

Liked: Amenities
I like staying here because it is close to downtown.
Stayed 1 night in Feb 2024
Response from KP on Apr 17, 2024
Yes! We are located in great spot, walkable to anything you need downtown.

6/10 Okay

Genesee

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from KP on Feb 8, 2024
Thanks for the review. We appreciate feedback as it helps us improve!

6/10 Okay

Frances

Travelled with family
Room (29) was great. But we left our phone charger so we called since note on door said to. Man on other end was rude and nasty . Said No your weren’t in 29 !!! Cause that’s permanent residence. Well sir not true . He then yelled and hung up on us. Housekeeper can verify it was in the room (29)….
Stayed 1 night in Feb 2024
Response from Jaclyn on Feb 8, 2024
Hello Frances,I was concerned when I read your review. I’m sorry you had such an unpleasant experience. However, this does not sound right at all. We don’t have any record of you calling our phone number and upon further investigation, none of the employees on shift took a call like that. I will personally follow up with a phone call to you tomorrow to discuss the matter further. Jaclyn

8/10 Good

Peter

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from KP on Feb 8, 2024
Thanks for the review Peter

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from KP on Jan 8, 2024
Thanks for the review!

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at City Center Motel was excellent. The rooms were clean, comfortable and the price was great.
Stayed 1 night in Dec 2023
Response from KP on Jan 8, 2024
Thanks for the review!

10/10 Excellent

dawn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
City center motel is a clean, comfortable, pet friendly non chain motel. Very convenient for downtown mossoula.
Response from KP on Feb 8, 2024
Thanks for the kind words Dawn. Hope to see you again!

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated staying here. The staff are all great and attentive. They gave me a late check out with no problems. Some hotels charge for this. Great location. Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from KP on Jan 8, 2024
Thanks for the comments. See you next time!

10/10 Excellent

Anna

Stayed 2 nights in Nov 2023
Response from KP on Jan 8, 2024
Thanks for the review!

4/10 Poor

lucien

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Had a non smoking room with placards that said no smoking, yet the room reeked of smoke. Opened the microwave and there was a bunch of old taco bell in there. The room next door had a dog in there that parked non stop for a couple hours and when I asked the hotel clerk , he said he can't get a hold of the guests and there's nothing he can do. Which I get, but it sucked. Also there was some dude yelling and cussing in the parking lot at 4 am.
Stayed 1 night in Nov 2023
Response from KP on Jan 8, 2024
So sorry your stay wasn't to yours or our expectations. We've addressed the issues that we could with our staff. Thanks for the feedback.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, neat and efficient and right near the heart of Missoula, very walkable.
Stayed 1 night in Nov 2023
Response from KP on Jan 8, 2024
Thanks for the comments!

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Nov 2023
Response from KP on Jan 8, 2024
Thanks for the review!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean stay downtown Missoula
Clean room with a very comfortable bed. Amenities are minimal but everything was clean and worked well.
Stayed 1 night in Nov 2023
Response from KP on Jan 8, 2024
Thanks for the feedback.

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thank you for the great review Conor!

10/10 Excellent

Jayann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for activities downtown!
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thank you Jayann! We agree!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed here. The receptionist is super nice and accommodating. The uniqueness of the motel style plus great location make it my favorite place to stay in Missoula.
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thank you for your business Dennis! See you next time!

8/10 Good

Laurence, Loomis

Liked: Cleanliness, staff & service, property conditions & facilities
even though i was upstairs facing broadway -- busy during the day but things quiet down at night-- walking distance to campus over the river... walking to near by restaurants- had hot water kettle / microwave and refrig... beds clean and comfortable would stay again... breakfast is not included....
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the review Laurence!

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. The beds were comfortable and some of the best pillows I've used. Loved that there was actual conditioner in the shower and not just shampoo.
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the comments and the great review! Hope to see you again soon!

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything. Clean and quiet.
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thank you for the review!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t be fooled, very nice!
While lacking in curb appeal, the room was very well appointed and the location is great.
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the review Jeffrey!

10/10 Excellent

JaNae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and easy check-in. The room looks recently remodeled and the refurbishment did not look rushed or cheap. Comfortable bed too!
Stayed 1 night in Oct 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the review JaNae! We really appreciate your kind words. Hope to see you again soon!

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean located in a very nice part of town.
Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the review Thomas!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful person at the desk. Great eating ideas and informative about the area. Seems quiet but haven’t been in the room long. Nice and clean.
Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the great review Diane! We will be sure to pass along your kind comments to the whole team!

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Better options out there
City center is clean enough but for what we paid they are better options in Missoula for the same price point. Parking is an issue and its definitely a dated place even with a freshening up
Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the review. Our building is older and the parking situation is not something we can control. However, our staff is more than willing to help you find a free parking spot across the street if their are no spaces left when you arrive.

10/10 Excellent

Dan

Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thank you Dan!

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thank you Lisa!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
In the center of Missoula, right up against U.Montana, easy walk to the riverfront, shopping and dining. Our room was a little smaller than you get in the motel chains, but it was clean, quiet and comfortable. Just what we needed for a one-night visit.
Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thanks Richard! Hope to see you again!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and well placed
This lovely little motel is in the middle of the university district, within walking distance of anything one would want. It seemed brand new, it was so clean and delightful.
Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thank you so much for the great review Sandra! It really brightens our day to know our guests are happy with their stay!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location of this motel is excellent and it makes it very easy to walk and get dinner after a long day of driving. Very helpful staff. Very clean
Stayed 1 night in Sep 2023
Response from Jaclyn on Jan 22, 2024
Thank you Carolyn!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and great location
Stayed 1 night in Aug 2023
Response from Jaclyn on Jan 22, 2024
Thank you James! See you next time!

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the review Carol!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest place I stayed on my trip. Comfy room. Staff had the classic Missoula laid back friendliness.
Stayed 2 nights in Aug 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the review Jon! We loved reading your comments and sharing them with our team!

10/10 Excellent

Katherine

Stayed 1 night in Aug 2023
Response from Jaclyn on Jan 22, 2024
Thank you Katherine!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jaclyn on Jan 22, 2024
Thanks for taking the time to leave a review Robert! It really helps our business!

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Not a great location but they are doing the best they can.
Stayed 1 night in Jul 2023
Response from Jaclyn on Jan 22, 2024
So sorry you didn't enjoy the location. We are located right downtown. While that makes it easy to enjoy many favorite local spots we understand that it may not be for everyone. Thanks for your comments.

10/10 Excellent

Bennett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jaclyn on Jan 22, 2024
Thanks for the great review Bennett!

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in downtown Missoula. Within walking distance to all of main downtown area. Very Very clean! Facility is older but they have done a good job in remodeling it. A little spendy for what you get, but compared to other downtown lodging this is a good place to stay. Will stay there again when we go to Missoula.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Super clean and recently renovated. Manager was great and location was perfect for walking around downtown Missoula. Plus it was super dog friendly!!
Stayed 1 night in Jul 2023

10/10 Excellent

Clay

Stayed 1 night in Jul 2023
Response from Jaclyn on Jan 22, 2024
Thank you Clay!

10/10 Excellent

Bob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice motel in a great location
For a small motel it's renovated very well and considerate of the real needs of guests. A comfortable bed and necessary amenities for a comfortable stay and excellent location. Would definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 1 night in Jul 2023

6/10 Okay

Patricia

Travelled with pets
Liked: Cleanliness, staff & service
Friendly front desk. Clean and surprisingly quiet even on a busy street.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jaclyn on Jan 22, 2024
Thanks David!