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Reviews of Villa Eyrie Resort

4 out of 5
Villa Eyrie Resort
600 Ebadora Lane, Mill Bay, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 304 out of 411 reviews" "
Rating 8 - Good. 70 out of 411 reviews" "
Rating 6 - Okay. 23 out of 411 reviews" "
Rating 4 - Poor. 8 out of 411 reviews" "
Rating 2 - Terrible. 6 out of 411 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sanam

Travelled with family and small children, Travelled with pets
Liked: Amenities
Beautiful gem of a location and highly recommend!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 21, 2024
Dear Sanam Thank you very much for providing us with this valuable feedback, we are delighted to hear you had a memorable stay with us! We will share your sentiments with the rest of the Villa Eyrie Team and we hope to see you again in the future! Much appreciated,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around. So much better than the well known downtown Victoria landmark hotel.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Dear Henry,Thank you for your wonderful review! We're so glad to know you enjoyed your stay with us. We hope to host you again in the future!Kind regards,

10/10 Excellent

MEHRAB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Dear Mehrab,Thank you for your five star review! We're so glad to know you enjoyed your stay with us in our Master Suite! We truly hope to see you again in future. Kindest regards,The Villa Eyrie Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view, fireplace, deep jet tub, will be back!!
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 8, 2024
Dear Mary, Thank you very much for providing us with this valuable feedback, we are delighted to hear you had a memorable stay with us! We will share your sentiments with the rest of the Villa Eyrie Team and we hope to see you again in the future! .

4/10 Poor

ON YOO

Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 20, 2024
We are sorry your parents did not enjoy the free dinner. We inspect our rooms thoroughly for cleanliness prior to guests arrival.

10/10 Excellent

Shawna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 10, 2024
Hello Shawna,Thank you for your 5/5 review! We are delighted to hear you had a great stay! We hope to welcome you back in the future!

10/10 Excellent

Petra

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Hi Petra! Thank you very much! We are delighted to know that you enjoyed your stay, and we hope to see you again in the future! Much appreciated,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
4.5 Star
Pro- Customer service was over and beyond Went to dinner and had flowers delivered to the room and they gave my wife chocolates on their behalf aswell as a late checkout the next day. The morning of had an amazing view of finlayson arm inlet. Con- We didn’t have room slippers and the pool was abit chilly wish they provided a hot tub for all guests. The outside decors were abit neglected but over all still beautiful, kinda felt historical. Pro-Alpina Restaurant had the New Years 5 course mean all food was very delicious and service staff were excellent, very friendly. It was warm and well decorated. Con- Meals had smaller than expected portions, but very very tasty and rich. Pro- Staff were very nice to our puppy dog she loved it there, they provided a small bed and dishes for her aswell.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 8, 2024
Hi Shawna! Thank you very much! We are delighted to know that you enjoyed your stay and thank you for your valuable feedback. We will share your sentiments with our team, and we hope to see you again in the future! Much appreciated,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, delicious food and very friendly staff.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 26, 2023
Good Afternoon Andrea, Thank you very much for providing us with this valuable feedback, we are delighted to hear you had a memorable stay with us! We will share your sentiments with the rest of the Villa Eyrie Team and we hope to see you again in the future! Much appreciated, Guest Services

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 8, 2024
Hi Scott! Thank you very much! We are delighted to know that you enjoyed your stay, and we hope to see you again in the future! Much appreciated,

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, great location between Nanaimo and Victoria. Beautiful resort with great amenities.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 13, 2023
Hello Jeff,Thank you for taking the time to write us a review. We are delighted you enjoyed your time with us. We hope to welcome you back again in the future!

10/10 Excellent

Carrissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool has an amazing view.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 15, 2023
Good morning Carrissa,Thank you so much for taking the time to share your feedback. We are delighted you enjoyed the view from our pool! We hope to see you again soon!

10/10 Excellent

Rosebelle

Stayed 1 night in Oct 2023
Response from Guest Services on Oct 17, 2023
Dear Rosebelle, Thank you for your review! We are so glad that you enjoyed your stay with us, and hope to see you again! Kind Regards :)

10/10 Excellent

dilpreet

Stayed 1 night in Sep 2023
Response from Villa Eyrie on Oct 22, 2023
Dear Dilpreet,Thank you for your 5/5 star review! We hope to welcome you back soon.Kindly,The Villa Eyrie Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid
Our stay was nothing less than marvelous. The view from our room, the bathrobes, the comfortable bed were wonderful and the food and drink were superb. I know that this review sounds like Synonyms for Dummies but, it was a terrific two night spent in lavish surroundings.
Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 2, 2023
Good Afternoon Michael,Thank you very much for providing us with this valuable feedback, we are delighted to hear you had a memorable stay with us!We will share your sentiments with the rest of the Villa Eyrie Team and we hope to see you again in the future!

8/10 Good

Chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely, but could use some upgrades
The view at the Villa Eyrie can't be beat and we enjoyed our stay there. The people working at the front desk were all very kind and helpful. However, the rooms are in need of a good clean and update. The first thing we noticed when we walked into our room was all the markings and gouges in the walls. They clearly had not been washed or painted in a long time. It also seems to be missing those extra touches to make the rooms more cozy and comfortable. The room was very basic with the basic amenities. It feels like it has a lot of potential, but is just missing some of those extra touches.
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 17, 2023
Dear Chelsea,Thank you so much for your review! We are glad to hear that you enjoyed your stay!We also appreciate you giving us this feedback as it helps us to assess how we are doing and where we need to make improvements.We hope to welcome you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Views! Exceptional Service!
We went to Villa Eyrie because we had read about the beautiful views from the resort. It did not disappoint. We had a room with a classic view with expansive views from our terrace. It was just gorgeous! Also, the service from the employees at the reception desk as well as the Alpine restaurant was just wonderful! Giving a shout out to Tess for her exceptional service! Food was also delicious! Overall, we had an amazing time there and highly recommend the Villa Eyrie resort!
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 8, 2023
Thank you so much for your 10/10 review!we are delighted to hear you had a memorable stay with us!We will share your sentiments with Tess and the rest of the Villa Eyrie Team and we hope to see you again in the future!

10/10 Excellent

Elle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to stay and is a nice quiet place to stay. The restaurant is delicious too!
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 18, 2023
Thank you for your 5/5 review! We are delighted to hear you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 17, 2023
Hello Jennifer! Thank you for the 5/5 review! We hope to see you again soon!

8/10 Good

Melanie

Travelled with partner
Beautiful and unusual view. Our view looked to the view and we had a little patio. Nice updated room but the hotel itself felt a little aged and in need of some refreshing.
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 13, 2023
Thank you for your review. We are glad that you enjoyed your stay!

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic view
Great staff. Enjoyed our room with a great view. Restaurant was great also. Only issue is, this is a high end resort and I would expect there to be charger available for electric vehicles. They have one 110 volt plug you can use. That's it. Considering there were 4 electric cars, ours included while we were there, this could be a nice addition. Many places we have stayed have charging and they are not all 4 or 5 star accommodations. It would be great of they put in 4 level 2 chargers for guests, while staying or for dinner. With more EVs on the road each day, this could be a nice to have. Even the Malahat Lodge and Bakery has a free one south of the resort. Something the Eyrie should consider.
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 8, 2023
Dear Bob, Thank you for your 10/10 review! We appreciate your feedback. We are in the process of installing an additional electrical vehicle charger. We hope to welcome you back!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to navigate in, Tree sap over parking
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 3, 2023
Dear Michael,Thank you for your 5/5 review!We appreciate your feedback and hope to welcome you back!

10/10 Excellent

Huizhi

Stayed 1 night in Jul 2023
Response from Guest Services on Jul 23, 2023
Thank you for your 5/5 review Huizhi!We are delighted to hear that you had a wonderful stay with us!We hope to welcome you back in the near future!

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023
Response from Guest Services on Jul 22, 2023
Thank you Lisa for your 5/5 review!We hope to welcome you back to the Villa Eyrie Resort in the near future!

10/10 Excellent

Jesed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views, friendly reception staff, attentive management, exquisite cuisine- highly recommend!
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 26, 2023
Dear Jesed,Thank you for your 5/5 review!We are so delighted to hear that you had a wonderful stay with us and thank you for your kind words!We hope to welcome you back to the Villa Eyrie in the near future!

10/10 Excellent

Hyun Ju

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The view is nice and cute. If you need healing, this is the perfect place.
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 26, 2023
Dear Hyun Ju,Thank you for your 5/5 review!We hope to welcome you back!

10/10 Excellent

JIUJIU

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
That's a perfect place!
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 17, 2023
Thank you for your 5/5 review! We hope to welcome you back again soon!

10/10 Excellent

Randy

Travelled with partner
Liked: Staff & service, property conditions & facilities
We went for our anniversary and it couldn’t have been better. What a wonderful resort and wonderful people that work there. Very nice. Thankyou
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 13, 2023
Dear Randy,Thank you for your 5/5 review!We are so glad to hear that you had a wonderful anniversary stay with us!We will share your sentiments with the rest of the Villa Eyrie Team and we hope to see you again in the future!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 11, 2023
Dear Janet,Thank you for your 10/10 review!We are glad to hear that you had a lovely stay with us! We hope to welcome you back to the Villa Eyrie Resort in the near future!

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the friendly staff and of course the beautiful view, the rooms very clean and the restaurant was very delicious.
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 5, 2023
Hi Connie, thank you for your 5/5 star review! We are delighted that you enjoyed your stay and were able to experience the Alpina Restaurant as well. We look forward to welcoming you again in the future!Kind Regards, The Villa Eyrie Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, lovely staff my only disappointment is that the pool heater was broken
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 4, 2023
Dear Stephanie, Thank you so much for your feedback!We are so happy to hear that you enjoyed your stay with us.We apologize deeply for the inconvenience the broken pool heater caused you while you were staying with us. It is always our hope that every amenity is available for our guests to enjoy while they are staying with us, and we are sorry that was not the case.We hope we have the chance to welcome you back to our resort in the future and that you will be able to enjoy the pool on your next visit!Kindest regards, The Villa Eyrie Team

6/10 Okay

Amber

Stayed 1 night in Jun 2023
Response from Guest Services on Jun 26, 2023
Dear Amber,Thank you for staying with us and taking the time to share your review! We hope to welcome you back!

10/10 Excellent

Lynn

Stayed 1 night in May 2023
Response from Guest Services on Jun 26, 2023
Dear Lynn,Thank you for your 5/5 review!We hope to welcome you back to the Villa Eyrie Resort!

8/10 Good

Yanxinchen

Stayed 1 night in May 2023
Response from Guest Services on Jun 26, 2023
Dear Yanxinchen,Thank you for your review and for staying with us!We hope you had a lovely time with us.

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful lodge to spend a relaxing night or more. We had a lovely room with mountain view and accessed their outdoor patio area to enjoy a bottle of our wine. Dinner and service in dining room were outstanding.
Stayed 1 night in May 2023
Response from Guest Services on May 28, 2023
Hi Mel,Thank you for your 5 out of 5 review! We are so glad that you had a wonderful stay with us.We look forward to welcoming you again in the future!Kindest regards,The Villa Eyrie Team

10/10 Excellent

Brent

Stayed 1 night in May 2023
Response from Guest Services on Jun 17, 2023
Thank you Brent for your 5/5 review! We hope to see you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A gem looking over the vista. It truly is like life from an eagles nest. The rooms are amazing with jacuzzi tubs with vista and fireplace and a deck for cocktails. Very sad to leave.
Stayed 1 night in May 2023
Response from Guest Services on May 25, 2023
Hello Susan,Thank you for taking the time to give us a 5/5 review. We really appreciate your feedback. We hope to welcome you back in the near future.

10/10 Excellent

les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Guest Services on May 21, 2023
Dear les,Thank you for your 5/5 review! We are delighted to hear that you had a wonderful stay with us!We hope to welcome you back in the near future!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very slow service in restaurant. No wine bottle under $100.
Stayed 1 night in May 2023
Response from Guest Services on May 11, 2023
Thank you for your 5/5 review. We are sorry we did not meet your expectations with the services in the restaurant. We hope you will give us another chance.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Excellent Service! Can't wait to return.
Stayed 1 night in May 2023
Response from Guest Services on May 8, 2023
Dear Philip,Thank you so much for your 5/5 review! We are delighted to hear that you had a wonderful stay with us.We look forward to welcoming you back!

6/10 Okay

paul

Stayed 1 night in May 2023
Response from Guest Services on May 27, 2023
Dear Paul,Thank you for your review!We hope to welcome you back to the Villa Eyrie Resort.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous restaurant, unbelievable views, beautiful
Stayed 1 night in May 2023
Response from Guest Services on May 5, 2023
Dear Jennifer,Thank you for your review!We are delighted to hear that you enjoy our restaurant and the views!We hope to welcome you back in the near future!

10/10 Excellent

Supreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Services on May 2, 2023
Thank you for your 10star review! We really appreciate it! We hope to welcome you back in the future!

8/10 Good

David

Stayed 1 night in Apr 2023
Response from Guest Services on May 20, 2023
Thank you for your review David!We hope to welcome you back to the Villa Eyrie Resort in the near future!

10/10 Excellent

Xianpeng

Stayed 1 night in Apr 2023
Response from Guest Services on May 17, 2023
Thank you for your 5/5 review! We appreciate you taking the time to share your experience. We hope to welcome you back soon.

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service
Views & staff terrific. Needs fresh paint in Aquila. Very steep walking between buildings. Need to drive to walk anywhere. Needs more amenities.
Stayed 1 night in Apr 2023
Response from Guest Services on Apr 26, 2023
Hello Dianne, Thank you for your review! We are delighted you enjoyed your stay with our staff and the beautiful views. We are currently working on a fresh coat of paint in all of our buildings. We hope to welcome you back again. Next time, please take advantage of our on-site shuttle service between the buildings.

8/10 Good

Alison

Stayed 1 night in Apr 2023
Response from Guest Services on Apr 25, 2023
Thank you for your review! We hope you enjoyed your stay and we hope to welcome you back again.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in an amazing natural setting. Views out of our room and from the dining room were stunning.
Stayed 1 night in Apr 2023
Response from Guest Services on Apr 25, 2023
Hello Susan, Thank you for your 5/5 review! We are delighted you enjoyed the view as much as we do!

10/10 Excellent

Dorothee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Eyrie provided an outstanding experience. We were beyond thrilled with our room, with the client care, check in & check out, the resort property, the views, the amenities, the toiletries, the wonderful linens, the in-room coffee and selection of glasses, the lovely furniture, even the window coverings and lighting was fabulous. We loved everything about our stay and can't wait to go back !!!!!
Stayed 1 night in Apr 2023
Response from Guest Services on Apr 12, 2023
Good evening Dorothee ,Thank you so much for providing us with this valuable feedback, we are delighted to hear you had a memorable stay with us! We will share your sentiments with the rest of the Villa Eyrie Team and will look forward to seeing you again in the future! Much appreciated, Guest Services

10/10 Excellent

Toga

Stayed 1 night in Apr 2023
Response from Guest Services on May 2, 2023
Thank you for your 5/5 review! We really appreciate it!