2/10 Terrible
Kayla
Travelled with family and small children, Travelled with pets
May 12, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BY FAR THE WORST EXPERIENCE EVER !! WHEN YOU WALK IN IT STINKS . BACKSTORY: SINGLE MOM 2 KIDS SAME DAY HAD TO URGENTLY FIND SOMEWHERE TO GO TO AVOID SLEEPING IN CAR SO HAD FEW OPTIONS. THE MALE @ FRONT DESK SWIPED MY CARD & IMMEDIATELY TOLD ME IT DIDNT GO THRU WHEN MY NOTIFICATION POPPED RIGHT UP WITH DEDUCTION WHICH I SHOWED HIM . STAYED FOR 3 DAYS . THERES MOLD IN THERE , THE CARPET LOOKS DINGY, IT STINKS , I SAW A ROACH, THE TUB WAS DIRTY, THE MICROWAVE HAD NO TURN TABLE , THE TOILET DIDNT FLUSH !! I LITERALLY TOOK PICS OF EVERYTHING, COMPLAINED TO FRONT DESK ALL HE OFFERED WAS A ROOM NEXT DOOR THAT LOOKED EXACTLY THE SAME WITH A BROKEN FRIDGE . I THEN COMPLAINED ON EXPEDIA.COM . DAY 3 MY CHECK OUT DAY.. A LADY COMES BANGING ON MY DOOR SAYING I NEVER PAID WHICH AGAIN WAS FALSE I SHOWED HER . SHE THEN HARASSED ME STANDING OUTSIDE MY DOOR FOR 15 MINS SAYING SHE WILL SAY THERE UNTIL I LEAVE & REPAY. I POLITELY REMINDED HER ITS NOT CHECK OUT TIME YET & THAT AFTER I PACK ALL 7 HEAVY BAGS IN CAR & 2KIDS THAT I WILL COME DOWN TO DESK TO DISCUSS, SHE STILL NEVER LEFT MY DOOR . I THEN STRUGGLED OUT OF MY DOOR WITH KIDS & BAGS WHILE SHE FOLLOWS BEHIND ME OUTSIDE TO MY CAR & SHE NOT ONCE OFFERED TO HELP OR HELD ANY DOORS …. I THEN ASKED HER ONCE MORE TO HOLD ON BECAUSE I HAD TO RETURN TO ROOM ONCE MORE SINCE MY DAUGHTER LEFT HER PHONE UPSTAIRS WHILE WALKING UPSTAIRS SHE CHARGED MY CARD AGAIN ! WITHOUT MY PER
ISSION SO NOW I WAS CHARGED A TOTAL OF $430 .PLEASE NEVER STAY HERE !!