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GUEST REVIEWS
Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Property Amenities
Room Amenities
Rooms
The El Cid Castilla Beach Hotel's 600 guestrooms are located either in the 17-story tower with ocean views, or in the four-story low-rise building overlooking the pool. All rooms have balconies and contemporary decor that includes accents and fabrics in tropical blues and greens. Guestrooms have ceiling fans, air conditioning, and satellite TV. Rooms are available in either the All Inclusive Plan or the European Plan.
All-Inclusive Details
Guests can book rooms at El Cid Castilla Beach Hotel for a rate that is either for the room only or for all-inclusive. All-inclusive rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests who book all-inclusive rates do not have to pay extra for onsite activities. Please note items that are not included; these require a surcharge.
Food and beverages
Kids' club
Entertainment
Not included
Dining
La Alhambra restaurant - Oceanfront buffet restaurant and terrace serving international cuisine. Breakfast and lunch daily. (Available through All-Inclusive Plan)
El Alcazar - Serves elegant Italian cuisine and an à la carte dinner. Located on the mezzanine. Open for dinner. Reservations required. (Available through All-Inclusive Plan)
Beach Club Snack Bar - The hotel's swim-up bar serves hamburgers, quesadillas, sandwiches, and cold drinks. Cocktails and snacks from mid-morning until early evening. (Available through All-Inclusive Plan)
El Campeador restaurant - Serves an extensive breakfast buffet. Evenings transforms to La Pergola Dinner Theater. (Available through All-Inclusive Plan)
La Pergola Dinner Theater - Live entertainment changes nightly. Performances include Mexican fiestas, karaoke nights, and Broadway-style shows. (Available through All-Inclusive Plan)
Prime Grill Restaurant - Steak and prime rib, sushi bar. (Available through All-Inclusive Plan at a surcharge and Elite All-Inclusive Plan)
La Cascada - Authentic Mexican food served in an atmosphere of Old Mexico; cascading waterfall. À la carte breakfast, lunch, and dinner daily. Dinner reservations required.
La Marina - Catch-of-the-day specialties and International cuisines are offered by this casual restaurant, with a backdrop of panoramic ocean and marina views.
Recreation
El Cid Castilla Beach Hotel has eight pools, including an infinity pool said to be Mexico's largest. A 5,000-square-foot fitness center and water sports equipment rentals are available. Tennis, golf, and sailing lessons are offered. Kayaks and boogie boards are complimentary for one hour per day (All-Inclusive Plan). This Mazatlan resort can arrange a variety of recreational and sightseeing tours. Guests also may charter a boat at the El Cid Marina for sport fishing. Additionally, the resort has championship-level golf at the Anton Garcia and Lee Trevino Golf Course which features the Lee Trevino Nine.
The recreational activities listed below are available either on site or near this Mazatlan, Mexico hotel; fees may apply.
Promotions
$600 Resort Coupon Book
Book a minimum 5-night stay now - December 23, 2012 for travel during the same period and receive a $600 resort coupon book containing the following:
One coupon book per room, per stay. Complete details available upon check-in. Blackout dates: December 26 - 31, 2011. Other restrictions may apply.
Kids Stay Free
Book a stay now – December 23, 2012 for travel during the same period and two children up to 12 years of age stay for free.
Children must be sharing room with two adults. Offer is per room. Blackout dates: December 26 - 31, 2011; February 16 - 21 and April 1 - 8, 2012. Restrictions may apply.
Showing 1 - 10 results (of 166) · See more El Cid Castilla Beach Hotel reviews
out of 166 reviews
“A First Class Operation”
We enjoyed our stay at the El Cid Castilla Beach hotel very much. The check-in experience was very professional and efficient. The room was spotless and spacious. The hotel staff could not have been nicer. We especially enjoyed the pool and the afternoon games hosted by the staff. It really is a first class operation.
“El Cid Castilla Beach”
We were greeted by the front desk with an explanation the Expedia customers are registered in their Club Elite, their concierge level services. I was greeted by Marisela who quickly and professionally explained the hotel, services, our use of the Club Elite and their availability to resolve any issues, answer any questions and do what ever it takes to make for an excellent stay in the hotel. Our room had a beautiful view over the pool on the right facing the water. Sunsets at night from the balcony were wonderful. Our room was on the second floor, at times there was noise from the atrium/room entrance. This did not bother us but may others. And we did have the opportunity to change rooms, but chose not to. I would recommend a room higher up or in one of the building that is perpendicular to the beach, not the main building. The pools are beautiful, lounges plentiful, entertainment daily, happy hours and the beach is extensive for morning or evening walks. There are a number of restaurants to chose from too. We didn't take the all inclusive offer, but it is there for those who want it. This is a time share offering, but if you are not interested in attending a meeting, NO is accepted and you can enjoy your vacation. There are local buses right outside the hotel to take you to grocery stores, Walmart, or the public marina. There is an El Cid Marina hotel which is a private shuttle.
“Great Service! Great Vacation!”
The service at this hotel was amazing. From the check in, to the bell boy to the waiters & chambermaids. Everyone was always right there willing to help you. They were always cleaning & doing upkeep. We travelled with our two young children & the staff were so friendly with them. The food was great, we never had a problem in our two weeks there, didn't even get tired of the food as we had at previous resorts. The steakhouse was fantastic! Yum!! Pools were fun, one was warmer, the other cooler, which was nice to get a bit of both. The peddlers on the beach were annoying but once you tell them no thanks, they usually left you alone & the hotel didn't let them come past the ropes unless you asked them too which was nice. The rooms were fine, clean. Our room wasn't very sound proof but really we were hardly ever in it. We had one night were people partied by the pool until the early morning & the sound carried very loudly to our room & once we mentioned it to the front desk, it never happened again, they said generally security patrols the area & they would make sure it was done. Overall a great stay for our family vacation. Would go again.
“Great hotel - don't know why just 2.5 stars....”
I stayed in the low-rise rooms - 0315. I was greeted by paper flowers (i think the beautiful things were made with baby-powder-scented t.p, but they were so artfully done, I kept them the whole trip! The room had travertine floors & bathtub, a giant king sized bed, a/c, ceiling fan and plenty of space. It even had a lovely balcony overlooking the active pool area (complete with waterslide & stone diving boards & bar & cruise-ship-type activities) with the ocean visible just past. The location is great & there are free shuttles to the other El Cid resorts. I really have no idea why this is just 2.5 stars. .. maybe I shouldn't say anything so the rates don't go up! Actually, I want everyone to know how great it is... but I didn't do the all-inclusive deal, which was $65 more per day.
“Definately will be back”
Although the hotel is a little older we absolutely loved the place. The location is great, we walked a lot. The food and choices of restaurants were excellent. Our room was basic but clean. Could use little fridges in there though. Had a coffee maker in room(handy as restaurants and coffee shop don't open until 7)We loved the argentenian restaurant, but all were good. There was a burger stand right by the pool decent and convenient. Beach vendors weren't too aggressive. Didn't have any problems at all with time share people. We can't rave enough about how fabulous the staff at this resort are. Everyone seems to really enjoy their jobs, always smiling and always greet you. Our pool and beach waiters especially, never went thirsty or hungry, when you tip them they genuinely appreciate it. Like I said we have a vacation club and could the staff at our resort learn a thing or two about customer service. The pool winds around the whole resort kind of fun. The activities staff were great, they had the usual volleyball,aerobics and lots of other fun games. Just my husband and I went this trip but I wouldn't hesitate to bring our 3 kids next time. We definately will be back to this same resort, as I said the staff really make this resort a great place to vacation.
“Will go again”
Only complaint we have is next time we go we would prefer a room on the SUNNY side of the hotel. I was sick while there and had to call Dr and go to hospital for 3 days. Excellent Dr, excellent care in hospital. Sickness was NOT related to anything concerning hotel. We will go again and stay in same hotel.
“Is it Time to Go Back??”
Wow.. We had a great time in Mexico and the Hotel was great!! We loved it. Everyone was all so nice- We really enjoyed the Hotel we are going back next year after our wedding cuz it was good. The food in the all incluive was good also the resturants and pools- It was all good. House keeping was very good and always made us feel like we where at home- Can't wait!!!
“very good”
hotel was amazing, services great, overall best ever
“Our Favorite Hotel in Mazatlan”
El Cid Castilla is our favorite hotel in Mazatlan. Although it is not located in the "Zona Dorada", it is only a few minutes away by "pulmonia." It has everything one wants all in one location---a good beach front view, several restaurants to choose from, two different pools, activities for adults and children, night life and an excellent wait staff willing to make one's stay most enjoyable.
“would love to go back”
My husband and I travel often, so choosing Mazatlan was a great experience. We found everything to our liking, and the people so friendly and helpful.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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Showing 1 - 10 results (of 166) · See more El Cid Castilla Beach Hotel reviews
The preferred airport for El Cid Castilla Beach Hotel is Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 21.3 km / 13.2 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
