Indoor pool, outdoor pool, pool umbrellas, sun loungers
Check availability

Reviews of Palm Plaza Marrakech Hotel & Spa

5 out of 5
Palm Plaza Marrakech Hotel & Spa
Avenue 7Ème Art, Agdal, Marrakech

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 154 reviews" "
Rating 8 - Good. 55 out of 154 reviews" "
Rating 6 - Okay. 34 out of 154 reviews" "
Rating 4 - Poor. 20 out of 154 reviews" "
Rating 2 - Terrible. 14 out of 154 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Feb 2024

10/10 Excellent

Basil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Dean

Travelled with family
Nice enough
Nice place but thie listing needs updating as only 1 restaurant is operating and the one currently operating is a help yourself buffet of not great quality. The outside pool and pool bar are great The hotel is quite dark with movement activated lighting although much of this does not appear to work and the aircon is not great, we reported this twice but it was not dealt with It a good place to stay out of hectic Marrakech but the description needs updating
Stayed 7 nights in Apr 2022

6/10 Okay

Sean

Liked: Amenities
Good place if you don't want to spend a lot of money. a little out of the way. My curtain fell down in my room window facing the street. I reported it and it was never fixed, so I just had a room with an open view window. Also the hallways are dark. really dark. Their motion sensors for lighting their hallways are like (literally) on a 20 second timer so while you're walking the hallway, the lights will turn off on you. The carpets were also somewhat dirty.
Stayed 2 nights in Mar 2022

6/10 Okay

Anthony

What can I say? The place looks nicer in the photos than it truly is. The walls are really thin. Heard everyone next door and in the hallway. Also, I saw a small roach scurry away from the dessert section of dinner last night, and ants all over my breakfast table this morning. I don't get grossed out easily, so it doesn't bother me much. But I can see it grossing others out. It's just not as opulent as the photos would suggest.
Stayed 1 night in Mar 2022

8/10 Good

Chouaib

Liked: Cleanliness, staff & service
The staff of the property was Great. Front desk agent (Ahlam) She did a great job after coming back and complaining about the TV. She makes me satisfied in the end. Good breakfast.
Stayed 1 night in Mar 2022

4/10 Poor

Kanya

Business traveller
Disliked: Staff & service, property conditions & facilities
The costumer service was really bad and we were charged for ice we had to pay for it in cash and the ice was served with a spoon not ice thongs in addition we were trying to chill and smoke and drink by the pool the manager told us we can’t because the police will come to check hotel which i never heard of such a thing like that hotel 5 stars get check Ed by the police sound sketchy
Stayed 1 night in Mar 2021

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Venue
Very comfortable and great facilities.
Stayed 8 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
The grounds are beautiful. The rooms are spacious. The decor is dated and the rooms could use an update. The spa is basic but the treatments are good. Breakfast has lots of options but the overall quality of the experience is just ok. The hotel may be rated as 5 star but it is closer to a 3*. If you are looking for a safe place that will meet your basic needs, this hotel will fit the bill.
Stayed 7 nights in Jan 2020

6/10 Okay

michamie, Detroit

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had only one restaurant open and the food was very mediocre. On the plus side there was a bar and you could buy bottles of wine. Room service and maid service were efficient and accommodating
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool, very large and peaceful. Room was spacious and comfortable, staff were very welcoming. Location is ok, however not a lot to see or do within walking distance, however cabs always available and cheap to the old and new town. Great hotel if you are looking for a nice quiet space away from busy main centre. Breakfast good with lots of options. Had a very lovely break and will certainly be recommending this hotel to people in future.
Stayed 4 nights in Sep 2019

6/10 Okay

Ahmed

Liked: Cleanliness
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel must an 2 or 3 stars hotel , not clean nothing is working good , so poor
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good, but not 5 star.
Comfortable stay, but not a 5 star hotel. More like a 3 star compared to western standards. Especially areas the food, room/ hotel amenities, and hotel services lack 5 star standards.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was large and spacious Breakfast was nice
Stayed 4 nights in Jul 2019

10/10 Excellent

Steph, NYC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was lovely, the pool area was immaculate. The only thing I didn't enjoy was the breakfast, I felt it wasn't worth the price tag due to the options. I think that might be a personal preference. The hotel had reasonable currency exchange rate unlike the airport, taxis were always available on demand at anytime. The neighborhood has a mall right next to it with supermarket, shops and restaurants. There's even a barber/salon in the mall. Just so you know the hotel doesn't allow outside food or drinks. However as long as it's in a bag and not exposed as you pass by them in the lobby you should be fine. The only minor incident we had in the area was a guy on a scooter trying to snatch a friend's phone while we were walking to the mall. I think the incident was very rare and isolated so please do not be too alarmed. However be cautious and aware of your surroundings, especially when someone is riding near you on a scooter.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 6 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No AC working in the room. Bed was not clean on arrival
Stayed 1 night in Mar 2019

6/10 Okay

----

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except for the one very rude woman at the front desk who didn't believe that I had a reservation and wanted to kick me out of the hotel.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic thanks ..friendly service ..friendly service
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018

4/10 Poor

Otmane

Disliked: Cleanliness, staff & service
This is sure i will not come back again to this hotel .The Housekeeping is very bad .For two days they forgot to put the sahmpoo ,..... they forgot to change cover and even the quality of the cleaning is bad . Even the first day reception was bad as well . I have been in many hotels around the world and i can say that is one of the worst stays
Stayed 4 nights in Nov 2018

8/10 Good

Ben

Liked: Cleanliness, room comfort
Disliked: Staff & service
Pleasant and good value.
Pros: -Our room was clean, comfortable and quiet. Try and get a room overlooking the pool/gardens, rather than the front which overlook the road. -Pool area is large and spacious - it was reasonably empty while we were there and we never struggled to get loungers or anything. -10 minute drive from Medina with free shuttle available (hourly, subject to availability - book in the morning if hotel is busy) -Free wifi available in all areas - this is useful when you don't want to use data (it did mean everyone by the pool was on their phone the whole time!) -Breakfast has good selection, but same every day so after a week it was getting a bit tedious. Cons: -The food choices for lunch were not good - the poolside bar was pretty awful. The hotels location means it is a bit limited in terms of lunch options (we ate in the Medina every evening). -Agdal is adjacent to the runway, so the aircraft are loud and fly right overhead. However this isn't Heathrow, and there were large periods in the day with no noise, with flights typically every few minutes in the morning and evening. No problem at night. -The staff were friendly but generally a bit clueless. Don't bother asking for any practical tips - even simple things such as taxi rates etc as they really don't seem to know. -For security (?) you aren't allowed outside food in the hotel. This is fine, but they tried to stop us taking drinking water in. If you put it in your backpack they dont seem to care.
Stayed 8 nights in Sep 2018

10/10 Excellent

Suki, Scarsdale, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close enough to everything
Originally was placed in a room facing the street, which I didn’t mind. But there was no WiFi. When I approached the staff about my issue, they immediately switched me to a room facing the pool, which apparently costs 30% more per night. But WiFi was 100x better. Breakfast was VERY good. I took the full board which included breakfast lunch and dinner. Unfortunately I wasted money because Besides the first night, I only ever ate breakfast. I was always out for the other meals smh. Lesson learned. But you definitely want to take the breakfast. It will fill you for the day and there’s great variety, from the omelette tower outside to the crepe maker as well.... if I had to complain, it was hard to get ice and tuebfridges BARELY keep anything cold.
Stayed 3 nights in Jul 2018
Response from Public Relations on Jul 25, 2018
Dear Guest, we appreciate you taking the time to review Palm Plaza Hotel & Spa. We are glad to hear that you enjoyed the hotel as well as our breakfast. We hope to welcome you again soon. Best regards.

2/10 Terrible

Gaz, England

Disliked: Staff & service, property conditions & facilities, room comfort
Shocking service and poor rooms
Items went missing from my room during cleans, reported to manager who just apologised, rooms were sub standard and everything seemed to be falling apart, sink was blocked as was the bidet, said they would fix- I'm back home now thankfully! U can't bring a water bottle into the hotel as you have to buy from the hotel for £10! Small bottle price btw - AVOID!!!
Stayed 3 nights in Jan 2018
Response from PalmPlazaRP on Mar 21, 2018
Dear guest, We are sorry to read your review about the Palm Plaza Hotel & Spa. Please, excuse us for the inconvenience you had with the bathroom facilities. However, conerning the bottle of water, you'll face the problem in every hotel as selling food and beverage is part of the raison d'etre of a hotel. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel, could be improve with better service
Beautiful pool, good food, convenient shuttle to center. Careful not to have a room facing the road.
Stayed 5 nights in Jan 2018

8/10 Good

Hafzah, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very nice hotel, staff was very friendly ways eager to help. They had regular shuttles into the main town which were free. Breakfast was included and very nice. Overall a good holiday vibe!
Stayed 4 nights in Dec 2017
Response from SAID BAHIA on Dec 25, 2017
Dear customer, We would like to thank you for your kind comment about our hotel and staff on Expedia and we are very grateful for have received you. We appreciate your recommendation which helps us to build a better e-reputation for our hotel. We welcome you to come back visiting Marrakech and it would be an honor for us to give you warm reception again. Warm regards, SAID BAHIA

10/10 Excellent

Said

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It took me 3 days to getvthe room changed. No wifi in the room, bad smell and the safevis broken. The breakfast is low quality. I don't recommend this hotel
Stayed 9 nights in Sep 2017

6/10 Okay

Justina, Washington, DC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent Experience
If you like a cheap stay and don't care about customer service this is the place for you. Overall my stay was decent. I traveled to Morocco with a friend to attend another friend's wedding. After hearing our other friends complain about staying in the Medina, I was happy that we stayed outside the city. The location is convenient and we felt safe. There is also a free shuttle to the Medina. The pool was by far the best part. It was beautiful, quiet, and they provided towels. The staff were close to incompetent. The most helpful person was Slim - the food and beverage manager. He was friendly, attentive, and helped translate for our taxi driver. At check-in the desk gave us room keys to a room that was already occupied. So unfortunately for an elderly woman we walked in and scared her not knowing the room was already occupied. On one occasion I asked the excursion desk what beach tourists usually travel to and she said she didn't know. Then the next day, when booking our camel ride, she showed us brochures for Agadir beach.She went from not knowing to trying to up-sell us. I was given Euros for change in the bar but then the front desk would not exchange them from dirhams. Apparently the hotel bar works separately from the hotel. The room itself was okay although it smelled old. The cleaning services were good. The buffet breakfast was alright.
Stayed 4 nights in Jul 2017
Response from Salma Raoud , Marketing & Communication Manager on Sep 5, 2017
Dear Justina , thank you so much for taking the time to review our property. It is always heartwarming to hear that your stay at Palm Plaza Hotel & Spa was pleasant. We hope to welcome you again soon. Best regards.

4/10 Poor

Misky, London

Disliked: Property conditions & facilities
Nice hotel, close to town
I must say overall it was quite a disappointing stay and i will not be staying here again. the only thing that made the stay great was Slim the most helpful and friendly staff. Speak thank you to Slim for the surprise birthday cake and for making out stay enjoyable. the hotel was a bit run down and there were ant fest in our room and it took staff almost 2 hrs to come sort it out. check was very frustrating as well as the cards were not working, when we went to complain the staff were not very sympathizing even though they did sort another room out. we had to keep going downstairs 4 times in total before a room finally worked for us (room 1281). i avoid this room if possible as there is a water ingress int he bathroom. the Only good thing is that the pool is massive and not at all busy. the breakfast was awful, and no bake beans, no variety and no species in the food. i found this quite disappointing given that the country is known for their species. The chef look baffled when i ask for salt to be added while making the omelet and everyday is the same food. you can tell this hotel is below average because the place was never busy throughout my for nights here. If you just want to place to sleep while exploring Morocco ten this hotel is for you. but if you are looking to actually enjoy the hotel and its facilities then don't bother. Don't even bother with hotel restaurants, you are better walking 2 mins and not 10 mins down the street to almaar's market and buying fast foods.
The pool is always empty
Stayed 4 nights in Jun 2017
Response from Salma Raoud , Marketing & Communication Manager on Sep 5, 2017
Dear Miskjy, thank you very much for taking the time to review our property. I am very sorry to hear you found your stay unpleasant , we always try to maintain a high service and quality standards. We hope to welcome you again soon. Best regards.

6/10 Okay

Sunhea

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and convenient hotel
The hotel was okay with most staff friendly. Being unable to charge to the room or credit card payment, except the reception, was a little inconvenient. But currency exchange service and transportation to the market were good.

4/10 Poor

MOHSINE, Casablanca

Disliked: Property conditions & facilities, room comfort
Don't recommend it
Not good

4/10 Poor

MOHSINE, Casablanca

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not a five star
Considerable improvement required

8/10 Good

ABED, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Great hotel near supermarket - shuttle every hour to the main square Jamaa el fna. Awesome pools and morrocan restaurant

8/10 Good

ABED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

MYRIAM

Liked: Room comfort
Disliked: Cleanliness, staff & service

8/10 Good

Niranjan, London

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good bargain for a mystery deal on Expedia
We got a good deal on mystery hotels via Expedia, if not for which we would not have selected the hotel. Check in took a while - booking through Expedia was not immediately recognised immediately at the counter. Room was alright, not much character and the toilet had not been flushed! In so many years of travelling never seen a toilet that had not been flushed from previous use. Pool was nice and pretty, pity we did not have the time to dip in. Buffet was nice and extensive over all apart from the unflushed toilet - not too bad. No hotels or things to do in the vicinity, you will have to catch a taxi and head to the center.

8/10 Good

Ivana

Liked: Room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness

8/10 Good

Ali

8/10 Good

Seungho Rhee, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Nice Wonderful Hotel it will be better to visit in warm weather!

2/10 Terrible

SAM, new york.NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't trust this hotel service is 0 star
will to be honest for my experience don't ever stay in this hotel u spend money but there is no service ,, i was reserve this hotel for my weeding night and as any hotel the give especial service for married people ,and we call hem and the say to us don't worry we will take care of u and the hotel he give special service for new married ,,and believe me when i go to the hotel it was normal room with no vacuum i think if i was go to any hotel 3 star or 2 star the will give batter service and customer service believe me when u ask hem the told u we can do anything so i feel like the just play to us and ignoring us ,can u believe u come to hotel and u think is 5 star and have 5 star service and when u get there u find is not even 1 star and believe me 1 star for this hotel is to much ,so for my experience don't believe whats u see in picture because is not whats u see in reality , i was think i will have good stay in this hotel for my special time in my life ,(my weeding) but u make worst exp i never had in any hotel befour so any one plz if u want to stay in 5 star hotel dont stay in this place service is 0%

10/10 Excellent

Verified traveller

Liked: Room comfort
Nice hotel, Friendly staff and good location.
Every thing was good except their towel are over used and I have not see even three star hotel they do not use towel like that.