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Reviews of Richmonde Hotel Ortigas powered by ASTON

4 out of 5
Richmonde Hotel Ortigas powered by ASTON
21 San Miguel Avenue, Corner Lourdes Sts. Ortigas Center, Pasig, Manila

Reviews

8.0

Very good

Rating 10 - Excellent. 196 out of 662 reviews" "
Rating 8 - Good. 302 out of 662 reviews" "
Rating 6 - Okay. 118 out of 662 reviews" "
Rating 4 - Poor. 24 out of 662 reviews" "
Rating 2 - Terrible. 22 out of 662 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andi Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall hospitable environment. Most things were walking distance and you can always order delivery as food options. The front desk and concierge were accommodating.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of malls around for shopping
Stayed 2 nights in May 2024

10/10 Excellent

Juanito Rei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in May 2024

8/10 Good

RODERICK

Liked: Staff & service, amenities, property conditions & facilities
the room was spacious and nice with good view. lighting can be improved. the lamp switches are confusing. the coffee cups were unwashed. i like the access to sauna.
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a great job and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Travelled with group
Liked: Amenities, property conditions & facilities
Staff was friendly and helpful. The hotel in a great location and close to everything
Stayed 7 nights in Mar 2024

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant staff can use a reminder , I.e. to be more mindful of guests. Several times was I cut off walking towards the door or to my table to make way for the staff.
Stayed 3 nights in Mar 2024

8/10 Good

Paraluman, Nedlands

Liked: Property conditions & facilities
Loved it !
Stayed 2 nights in Mar 2024

8/10 Good

Janett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good area walking distance to SM Mall. Rooms were nice, great view on the 16th floor. Downside was the bed options for a family of 4 were not very convenient. 2 twins or 1 queen made it for a difficult Time sleeping.
Stayed 6 nights in Mar 2024

6/10 Okay

Rolando

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs a major upgrade and refurbishment.
Stayed 2 nights in Mar 2024
Response from Jorold Montelibano on Mar 19, 2024
Dear Rolando,Thank you for taking the time to share your feedback with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and well-maintained. Thus, we regret to hear that we were not able to meet your expectations during your stay with us.Rest assured, we shall continue enhancing our facilities and services to better satisfy the needs of our guests in the future.Hopefully, we will get to welcome you back and provide you with a more comfortable stay when you visit us again in the future.

8/10 Good

Ruben

Stayed 6 nights in Mar 2024

6/10 Okay

Antonio

Travelled with partner
The property was the same during our stay 19 years ago .The building getting older, most of the fixtures, were not working that well, like the shower faucets.The tub were so deep,it’s hard to get in the shower. The towel rack were so high, I need a stick to get the towels to use. Cleaning the room is not everyday, that why it consumed a lot of dirt. No vacuuming everyday. Housekeeping was very poor, probably short of staff.
Stayed 6 nights in Feb 2024
Response from Jorold Montelibano on Mar 19, 2024
Dear Antonio,We would like to thank you for choosing Richmonde Hotel Ortigas and sharing your review with us. It is our vision to provide our guests with enriching experiences that always delight and satisfy. Thus, we deeply regret if your stay was not as pleasant as we wish it could have been and if you experienced some inconveniences during your stay.Please be advised that rooms are cleaned and vacuumed daily, unless the guest turns on their "Do Not Disturb" sign. Nevertheless, we apologize if you found the condition of your room lacking.Rest assured, we have reiterated to our Housekeeping team to ensure that rooms are cleaned according to our standard procedures and that all furniture and fixtures are thoroughly checked and ready for guest use.While we understand your disappointment because of your recent stay, we hope we will get the chance to make it up to you and provide you with a quality Richmonde experience in the future.

8/10 Good

Rolando

Travelled with partner
Liked: Staff & service, property conditions & facilities
I didn’t like the tiny cockroach that was running around the room. Even saw one on the bed as we were leaving.
Stayed 1 night in Feb 2024
Response from Jorold Montelibano on Mar 19, 2024
Dear Rolando,We greatly appreciate your review to help us improve our services. It is our vision to provide our guests with enriching experiences that always delight and satisfy. Thus, we deeply regret if your stay was not as pleasant as we wish it could have been.Please be assured that we have already coordinated with our Housekeeping team, as well as our third-party service provider to ensure that all rooms and public areas are kept clean, fresh, and pest-free at all times.While we understand your disappointment because of your recent stay, we hope we will get the chance to make it up to you and provide you with a quality Richmonde experience in the future.

6/10 Okay

SACHIKO SONIA

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a junior suite but the hotel was not good maintained! I will recommend a cleaner hotel if you are staying w a baby. Pro: Close to the centre mall Wifi is ok Cons: Very old and not maintained! All facilities are old like visiting a grandmother house. The TV desk cupboard was broken. If it is a room which has a door between other room you can hear the noise of the next person room. The baby crib was VERY DIRTY, it was brown. The curtains are supposed to be white but looks like it is brown now.
Stayed 2 nights in Feb 2024
Response from Jorold Montelibano on Mar 19, 2024
Dear Sachiko Sonia,Thank you for taking the time to share your feedback with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and well-maintained. Thus, we regret to hear that we were not able to meet your expectations during your stay with us.Nevertheless, we are happy to know that you liked our convenient location. Rest assured, we shall continue enhancing our facilities and services to better satisfy the needs of our guests in the future.Hopefully, we will get to welcome you back and provide you with a more comfortable stay when you visit us again in the future.

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although Richmonde hotel has been operating for a while now, the place is well maintained and clean. The price of the accomodations is really value for money, considering also the great location (walking distance to the nearby malls). We had a great stay here with my family and will definitely book again.
Stayed 1 night in Feb 2024
Response from Jorold Montelibano on Mar 19, 2024
Dear Ariel,Thank you for taking the time to share your rating and feedback on our hotel. It is our vision to provide our guests with enriching experiences that always delight and satisfy. Thus, we hope you had a great overall stay here at Richmonde Hotel Ortigas and we look forward to seeing you again soon.

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Jorold Montelibano on Mar 19, 2024
Dear Joe,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was as usual, a good one, slept well, ate well and was able to walk to nearby shops and restaurants.
Stayed 4 nights in Jan 2024
Response from Jorold Montelibano on Mar 19, 2024
Dear Michael,Thank you for sharing your rating with us. We are happy to know that you liked our convenient location as well as our facilities and services.We hope you had a great overall stay and we look forward to your next visit.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay as usuals was great, the staff always greet me when I see them and continues to offer assistance as well. The room is comfortable and spacious.
Stayed 5 nights in Dec 2023
Response from Jorold Montelibano on Jan 24, 2024
Dear ,Thank you very much for your patronage and for sharing your review of our hotel. It is our utmost pleasure to be your second home here in the Ortigas area.We look forward to welcoming you back soon for another great stay!

10/10 Excellent

Joanna Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had difficulty in the parking space but after waiting for a while, we were able to get assistance from the security guard for a space. The hotel is quite old but still clean and pleasant to stay.
Stayed 1 night in Dec 2023
Response from Jorold Montelibano on Jan 24, 2024
Dear Joanna Rose,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jorold Montelibano on Jan 8, 2024
Dear Klaus,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!Sincerely,Jorold MontelibanoGeneral Manager

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Jorold Montelibano on Dec 19, 2023
Dear Klaus,Thank you for sharing your feedback with us. We are happy to know that you liked our facilities and services.We hope you had a great overall stay and we look forward to your next visit.

10/10 Excellent

Maricel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked our room.it is spacious and clean.
Stayed 2 nights in Nov 2023
Response from Jorold Montelibano on Dec 6, 2023
Dear Maricel,Thank you for sharing your feedback with us. It was our pleasure to be your choice of hotel here in Ortigas.We hope you had a great stay and we look forward to seeing you again soon.

8/10 Good

Millicent, San Leandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance to malls and restaurants. The staff are friendly and helpful. They have warm water in the bathroom. The only minus are the tubs which was difficult to get into as it has a high threshold for me.
Stayed 7 nights in Nov 2023
Response from Jorold Montelibano on Dec 6, 2023
Dear Millicent,Thank you for sharing your review with us. We are happy to know that you liked our convenient location and courteous staff service.We hope you had a good overall stay and we look forward to seeing you again on your next stay!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was able to stay in the Jr suite with the newly renovated bathroom, specifically without a bathtub. I found it to be much better, easy to get in & out, the water pressure was great. The only thing that it need was more shelving for my toiletries.
Stayed 4 nights in Oct 2023
Response from Jorold Montelibano on Oct 31, 2023
Dear Michael,Thank you for sharing your feedback with us. We are happy to know that you liked our facilities and services.We hope you had a great overall stay and we look forward to your next visit.

10/10 Excellent

Choi

Stayed 3 nights in Oct 2023
Response from Jorold Montelibano on Oct 31, 2023
Dear Choi,We greatly appreciate your feedback and rating of our hotel. It was our pleasure to be of service to you and we hope to see you again soon for another great stay.

8/10 Good

Jaime Rosalio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jorold Montelibano on Oct 9, 2023
Dear Jaime,Thank you very much for choosing to stay with us and for sharing your review of our hotel. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you back again soon!

8/10 Good

Jaime Rosalio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jorold Montelibano on Sep 18, 2023
Dear Jaime,Thank you for sharing your rating of our Hotel. We hope you had a great stay and we look forward to seeing you again in the future.

8/10 Good

Miguel

Stayed 4 nights in Sep 2023
Response from Jorold Montelibano on Oct 31, 2023
Dear Miguel,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!

10/10 Excellent

Jaime Rosalio

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jorold Montelibano on Aug 30, 2023
Dear Jaime Rosalio,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!

10/10 Excellent

MARIA AURELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. The staff are kind and helpful .”Very nice location. Near to everything. Definitely, we will be coming back.
Stayed 1 night in Jul 2023
Response from Jorold Montelibano on Aug 7, 2023
Dear Maria Aurelia,Thank you for sharing your review of our hotel. It was our utmost pleasure to be of service to you and we are happy to know that you liked our staff service and convenient location.We hope to see you again soon!

10/10 Excellent

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Jorold Montelibano on Jul 10, 2023
Dear Victor,Thank you for sharing your rating of our hotel It was our pleasure to be of service to you during your stay. We hope you had a great time and we look forward to seeing you again soon.

6/10 Okay

Caleb

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Jorold Montelibano on Jun 7, 2023
Dear Caleb,Thank you for sharing your rating of our hotel. We hope you had a good overall stay.Please be assured that we will continue enhancing our facilities and services to better meet the needs and expectations of our guests.Hopefully, we will get to welcome you back with a more satisfying experience soon.

8/10 Good

Marcelo, Aventura

Stayed 1 night in Apr 2023
Response from Jorold Montelibano on May 18, 2023
Dear Marcelo,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon.

10/10 Excellent

Felix Ray

Business traveller
Liked: Cleanliness, staff & service
I like that it’s not as crowded as other hotels.
Stayed 1 night in Apr 2023
Response from Jorold Montelibano on May 16, 2023
Dear Felix Ray,Thank you very much for sharing your feedback with us. We hope you had a great time and we look forward to seeing you again soon.

10/10 Excellent

DANILO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Ensaymada
Rooms are a little dated, need more power outlets or usb ports. Staff are very courteous and breakfasts is excellent. I would also suggest trying the ensaymada at the lobby coffee shop. Great location, close to everything we needed.
Stayed 6 nights in Apr 2023
Response from Jorold Montelibano on Apr 24, 2023
Dear Danilo,Thank you very much for sharing your review with us. We are extremely delighted to know that you liked our signature ensaymada, as well as the courteous service of our staff and our convenient location.Rest assured, we shall continue enhancing our facilities and room amenities to better meet the needs of our guests.We hope to see you again for more pleasant stays in the future.

10/10 Excellent

Charlene

Stayed 2 nights in Apr 2023
Response from Jorold Montelibano on May 16, 2023
Dear Charlene,Thank you very much for sharing your rating with us. We hope you had a great time and we look forward to seeing you again soon.

8/10 Good

Jaime Rosalio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jorold Montelibano on Mar 22, 2023
Hi Jaime Rosalio,Thank you very much for sharing your review of our hotel. It was our pleasure to be of service to you during your stay with us. We hope you had a great time and we look forward to seeing you again soon.

8/10 Good

Reynaldo

Stayed 1 night in Feb 2023
Response from Jorold Montelibano on Mar 8, 2023
Dear Reynaldo,Thank you very much for sharing your rating of our hotel. It was our pleasure to be of service to you and we hope to see you again soon for another great stay!

6/10 Okay

Yasser

Disliked: Property conditions & facilities
The condition of the facility is likely very old as the furniture and the equipment need to be replaced
Response from Jorold Montelibano on Jan 27, 2023
Dear Yasser,We greatly appreciate you taking the time to share your review with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and fresh to ensure the comfort of our guests.Thus, we hope you had a good overall stay in our hotel. Rest assured, we are continuously enhancing our facilities and services to better serve our guests.Hopefully, we be able to provide you with a more pleasant stay when you visit us again in the future.

10/10 Excellent

Claudio

Stayed 1 night in Jan 2023
Response from Jorold Montelibano on Jan 27, 2023
Dear Claudio,Thank you for sharing your rating of our hotel. We hope you had a great stay and we look forward to seeing you again soon.

10/10 Excellent

Emalin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location it was very nice and convenient for everyone because it surrounded by different stores like 7/11,Starbucks,Jollibee and 10 minutes walking you can go to SM Megamall,etc. The breakfast was also delicious and they served various of foods for the taste of their customers.I really like also the kind and service of the security staff and crew of the Hotel their are so generous.
Response from Jorold Montelibano on Jan 16, 2023
Dear Emalin,Thank you very much for sharing your review with us. We are delighted to hear that you greatly enjoyed our convenient location, delectable breakfast buffet spread, and the service of our staff. We hope you had a fun at the hotel and we look forward to welcoming you back for another great stay in the future!

8/10 Good

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a booking it was odd that it took longer for me to register than another guest whose registration process started after mine was already initiated.
Stayed 4 nights in Dec 2022
Response from Jorold Montelibano on Jan 5, 2023
Dear Arthur,Thank you for taking the time to share your review of our hotel. We sincerely apologize if you experienced some delays during your check-in. Please be assured that we are continuously coaching our team to consistently provide fast and efficient service to all our guests.Despite this concern, we hope you had a good overall stay in our hotel and we look forward to welcoming you again in the future.

8/10 Good

Orlando

Stayed 1 night in Dec 2022
Response from Jorold Montelibano on Dec 28, 2022
Dear Orlando,Thank you for taking the time to share your rating with us. It was our pleasure to be your choice of hotel. We hope you had a great stay and we look forward to your next visit.

6/10 Okay

taehyung

Stayed 1 night in Dec 2022
Response from Jorold Montelibano on Dec 28, 2022
Dear Taehyung,Thank you for taking the time to share your rating of our hotel. We hope you had a good overall stay with us and we look forward to providing you with a more delightful experience in the future.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and made you feel like part of the family.
Stayed 3 nights in Nov 2022
Response from Jorold Montelibano on Dec 2, 2022
Dear Michael,Thank you very much for sharing your review with us. It was our pleasure to provide you with warm hospitality and quality hotel services. We hope you had a great time and we look forward to seeing you again in the future.

8/10 Good

Magracia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2022
Response from Jorold Montelibano on Nov 24, 2022
Dear Magracia,Thank you very much for sharing your rating of our hotel. We hope you had a pleasant overall stay and we shall look forward to seeing you again in the future!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Friendly, helpful, cheerful staff. Amazing stay. Hotel is strategically located. Very close to SM Megamall, 7-11, church, and restaurant. Hotel has a gym (although it needs better air-conditioning system). I will come back for sure and will also recommend.
Stayed 4 nights in Sep 2022
Response from Jorold Montelibano on Oct 14, 2022
Dear Dennis,Thank you very much for sharing your review of our hotel. It was our utmost pleasure to provide you with quality hotel facilities and services and we are also glad to know that you enjoyed our convenient location.We hope to see you again for another pleasant stay in the future!

2/10 Terrible

Rhoda Jane

Disliked: Cleanliness
I like the location because it is close to the mall, rrstaurants, bank and convenience store. The things that I did not like is I can hear the noise from the other room and there is a cockroach in my bed which made me checked out sooner than scheduled.
Stayed 2 nights in Sep 2022
Response from Jorold Montelibano on Sep 20, 2022
Dear Rhoda Jane,Thank you for taking the time to share your review with us. We are happy to know that you liked our convenient location.On the other hand, we sincerely apologize if you experienced any inconvenience during your stay, especially with regard to the noise from the neighboring room and the cleanliness of your room. Please be assured that we have reiterated to our Housekeeping team to ensure that guest rooms are kept clean at all times. We have also coordinated with our third-party service provider for intensified fumigation.Despite this unpleasant experience, we hope we will get the chance to make it up to you should you decide to stay with us again in the future.

10/10 Excellent

ramil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hospitality
Stayed 2 nights in Sep 2022
Response from Jorold Montelibano on Oct 14, 2022
Dear Ramil,Thank you for sharing your rating of our hotel. We are pleased to know that you enjoyed the warm hospitality of our staff. We hope you had a great time and we look forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Jorold Montelibano on Sep 8, 2022
Dear Guest,Thank you for sharing your rating with us. We hope you had a good overall stay and we look forward to seeing you again soon.