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Reviews of Crazy Creek Resort & Hot Pools

2.5 out of 5
Crazy Creek Resort & Hot Pools
6162 Trans Canada Highway, Malakwa, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ruth

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the accessible walk to the bridge and the hot pools are better when lite up in the evening
Stayed 1 night in Apr 2023
Response from Crazy Creek Manager on May 14, 2023
Thank you Candice! We totally agree - the lights make the hot pools really fun in the evening!

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as clean as it could be for winter. Nice walk around
Stayed 2 nights in Mar 2023
Response from Crazy Creek Manager on May 14, 2023
Thank you Kim! We look forward to having you again sometime soon.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2023

8/10 Good

Jenny, Whistler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

James, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot pools are really nice!
Stayed 1 night in Jan 2023

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to stop!
This was a great spot to stop! My only regret is that we did not explore all it had to offer before we left! We used the hot pools and the room, but did not know about the Waterfall/Suspension Bridge or the Historical Site ruins. Wish we had. Definitely enjoyed our stay.
Stayed 1 night in Aug 2022

10/10 Excellent

zuzana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, the hot pools, the friendly service and the near by hikes.
Stayed 1 night in Jul 2022

2/10 Terrible

Casey, Kamloops

Travelled with family
Disliked: Staff & service
Overall terrible customer service. Travelled two hours to stay here only to learn the power had been out for four hours already with the estimated time of being turned back on being 10pm and nobody tried to contact me to tell me this even though we were only staying for one night. So we show up with raw food, can't use the pools, no way to cook our food or chill our drinks, and front desk suggests we can just cook our food at 10pm? So obviously I was not interested in paying $300 for one night of no power (which, again, includes no hot pools). Still waiting to be contacted to ensure I will not be charged, only to notice the property charged me 4 days prior to check in after I was very clearly told on the phone my credit card was only required in advance for the damage deposit, and I very clearly said I was not intending to use the card on file to pay for the night's stay because I specifically selected "pay at check-in" when booking through Expedia. Now I'm out nearly $600 for a stay I had no chance of enjoying, and could've gotten the same experience camping for a hell of a lot cheaper. Not impressed, won't be back or recommend.
Stayed 1 night in Jun 2022