Outdoor pool, pool umbrellas, sun loungers

Reviews of Barcelo Funchal Oldtown

5 out of 5
Barcelo Funchal Oldtown
Rua Da Alfandega 9, Funchal, Maadeira

Reviews

9.6

Exceptional

Rating 10 - Excellent. 62 out of 76 reviews" "
Rating 8 - Good. 10 out of 76 reviews" "
Rating 6 - Okay. 2 out of 76 reviews" "
Rating 4 - Poor. 0 out of 76 reviews" "
Rating 2 - Terrible. 2 out of 76 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

MARY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel met our needs - clean and pleasant rooms, good beds, good breakfast buffet, helpful staff. We were not pleased with the coffee service, nor did we find the lack of parking near by the hotel helpful. We were especially pleased with the assistance the front desk staff offered us around our very early departure and treansportation to the airport.
Stayed 3 nights in May 2024

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Cristina Pérez, Directora General Barceló Funchal on May 20, 2024
Dear Jeffery,Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Kristjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff helped cancel flight and get refund because I could not get in touch with the airline in English.
Stayed 13 nights in Apr 2024
Response from Cristina Pérez, Directora General Barceló Funchal on May 15, 2024
Dear Kristjan,Thank you for your review.We are thrilled to learn of your satisfaction with the assistance provided by our team during the unexpected challenge with your flight. It is our utmost priority to ensure our guests feel supported and cared for in all aspects during their time at Barceló Funchal Oldtown.Your commendation of the room cleanliness and hotel condition is greatly appreciated, reflecting our commitment to excellence in service and accommodation. Additionally, we are pleased that you found our room amenities to your liking, as we aim to offer a comfortable and relaxing experience for all our guests.We hope to welcome you again in the future. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

John, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Raymond, Ipswich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024

10/10 Excellent

SERGIO, DORAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great location to walk around the old town
Stayed 3 nights in Apr 2024
Response from Cristina Pérez, Directora General on May 1, 2024
Dear Sergio,Thank you very much for your kind feedback.It is heartening to learn that our central location provided the perfect base for you to explore the old town of Funchal. We are glad that the pristine cleanliness of our rooms, the impeccable condition of our facilities, and the attentive service from our team contributed to a flawless experience. We take pride in our modern amenities, which are thoughtfully designed for the comfort and satisfaction of our guests like yourself.We are especially delighted that you appreciated the modern design and the aesthetics of Barceló Funchal Oldtown, which we believe are integral in creating a charming and inviting atmosphere. Your positive feedback is incredibly motivating for us as we strive to deliver exceptional experiences for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous new hotel. Beautiful rooms. Exceptionally clean. Excellent location on quiet street. Delicious breakfast! I would stay here again and again.
Stayed 3 nights in Apr 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Apr 26, 2024
Dear David, Thank you very much for your kind feedback.Your compliments regarding the impeccable cleanliness of our rooms, the exceptional state of our hotel, the high standard of service, and the quality of our room amenities are greatly valued. It is delightful to learn that our efforts to provide a superior guest experience resonated so well with you. The entire team at Barceló Funchal Oldtown takes pride in creating an environment that exudes comfort and elegance, and your recognition is the best reward we could ask for.We are also pleased to hear that our strategic location contributed to your enjoyment of the local cuisine and nearby attractions. Rest assured, the modern design and the special touches that reflect the island’s character are all there to ensure that every stay is a memorable one. Thank you for choosing us for your visit to Madeira, and for your recommendation.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Angela

Liked: Amenities
Barceló Funchal Oldtown was located in a great area. I traveled alone and they made my stay extra special. On my birthday there was a delicious chocolate cake and champagne in my room. Staff was amazing. Every single one! Thank you Barceló Funchal for such a wonderful experience! ☺️🥰
Stayed 3 nights in Apr 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Apr 24, 2024
Dear Angela,Thank you for your positive feedback.It brings us immense joy to know that our location in the vibrant center of Funchal contributed to a memorable visit. We are particularly touched that the special attention we paid for your birthday, with a delightful chocolate cake and champagne, added a sparkle to your celebration.Our team is beaming with pride after reading your praise; every single member strives to deliver an exceptional experience to our valued guests. Thank you for acknowledging their efforts. At Barceló Funchal Oldtown, we are committed to creating wonderful experiences and it's heartwarming to know we succeeded with yours.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Marie-Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and will definitely go back on our next trip to Madeira. Although in the touristic area, it was really quiet. There is no parking on site but one is conveniently located at a walking distance. We enjoyed the location closed by the water to walk at night after dinner. Staff is welcoming.
Stayed 3 nights in Apr 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Apr 24, 2024
Dear Marie-Eve,We appreciate that you took the time to share your experience with us.It is delightful to hear that our central location, close to the water and the tranquil environment, significantly contributed to your enjoyable stay. While we understand the convenience of on-site parking, we are glad that the nearby parking facilities met your needs effectively.We are also extremely pleased to know that our staff's warm hospitality made a positive impact on your visit. Your commendations on the cleanliness of your room and the overall condition of our hotel are sincerely appreciated, as is your recognition of the room amenities designed for comfort and relaxation. Rest assured that we will continue to uphold these high standards that resonated so well with you.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

karey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy with this property! We will recommend to all and would return!
Stayed 2 nights in Mar 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Apr 7, 2024
Dear Karey,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Property had a good location right in the centre of the old town surrounded by bars and restaurants. This however means some noise on an evening especially from an adjacent club which was annoying. The hotel is new and well maintained but lacking luxury that you would expect at a five star, for example minimum toiletries (you have to ask via app) and average bed. Breakfast was good and included egg station, hot and cold dishes however was busy and due to being serve yourself coffee sometimes you queued a long time for the coffee machine Comfortable stay for a few nights but for me a good 4 star quality not true 5*. Location excellent and staff were very helpful when I contacted them in advance when I asked for help
Stayed 3 nights in Mar 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Apr 4, 2024
Dear ElizabethWe appreciate that you took the time to share your experience with us.We are delighted to hear that you found our location to be excellent and appreciated the diligent efforts of our staff. It is also gratifying to know that our breakfast selection met your expectations and that the room cleanliness was to your satisfaction. We regret to hear that some aspects of your stay did not meet the high standards we strive to uphold. Please accept our apologies for any inconvenience caused by the noise from nearby venues. We understand the importance of a peaceful environment and will take your feedback into consideration. Regarding the amenities provided, our aim is to offer a seamless experience and we are currently exploring ways to ensure that our guests have immediate access to all the comforts they require. We acknowledge that the bed comfort did not live up to your expectations and we are continuously reviewing guest feedback to make improvements. Lastly, we apologize if the overall condition of the hotel did not reflect the luxury you anticipated; we are committed to providing a premium experience and will use your comments as an opportunity to enhance our facilities.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Martin, Beaconsfield

Travelled with partner
Liked: Cleanliness
Breakfast area is like a staff canteen. Soulless and poor quality food, dreadful coffee from the machines, miserable staff and not best place to spend New Year’s breakfasts.
Stayed 4 nights in Dec 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Mar 25, 2024
Dear Martin,Thank you for your review.We are disappointed to hear that your breakfast experience did not meet your expectations and you found the quality and atmosphere not to your liking. Our aim is to provide a delightful dining experience with our B-LikEat breakfasts, designed around organic and seasonal local produce, and it seems we fell short during your stay. Additionally, we regret that you perceived our staff to be less than cheerful. It is our priority to ensure that all guests are met with the highest level of courteous service. We appreciate your candid feedback on room cleanliness and amenities, and we're glad to know that these aspects were satisfactory to some extent. We take pride in our commitment to maintaining a modern and comfortable environment for our guests.We look forward to welcoming you back. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff. Surroundings can be noisy. Beautiful rooftop area with pool and amazing views.
Stayed 3 nights in Mar 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Mar 13, 2024
Dear Michael,Thank you for reviewing your stay with us.We regret to hear that the surroundings during your stay were not as tranquil as expected. Our central location offers both the convenience of proximity to local attractions and the vibrancy of urban life, which sometimes can carry a bit of noise. We continuously strive to provide a serene environment for our guests and appreciate your understanding.We are delighted to learn that you enjoyed the beautiful rooftop area and that the pool and views contributed to a memorable experience. It's also gratifying to know that you found our staff to be friendly and that the cleanliness and condition of our hotel, along with the room amenities and service, met your expectations to the fullest.We hope to see you again in the future. Kind regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

8/10 Good

roldig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 2 nights in Mar 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Mar 13, 2024
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay right in the centre of Funchal
Stayed 4 nights in Mar 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Mar 9, 2024
Dear Guest, Thank you very much for your kind feedback.It's heartening to hear that our central location in Funchal contributed positively to your stay and that you appreciated the cleanliness of our rooms, the condition of our hotel, the level of service provided by our team, and the amenities we offer. Our dedication to ensuring a memorable stay is reflected in your satisfaction with the modern comforts and conveniences we've incorporated into our design and hospitality.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Cristina Pérez . General Manager on Mar 17, 2024
Dear Mark,Thank you so much for taking the time of giving us your feedback.We are delighted to know that you have enjoyed your stay with us.Looking forqward to welcoming you in the future.Best regards,

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2024
Response from Cristina Pérez . General Manager on Mar 17, 2024
Dear Simon,Thank yopu so much for taking the time of giving us your feedback.I'm happy to learn that you have enjoyed your stay with us.Looking forqward to welcoming you back soon.Best regards,

2/10 Terrible

Antony, Dubai

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Cristina Pérez . General Manager on Feb 21, 2024
Dear Mr. Antony,Thank you for your feedback. I'm sorry to learn that your experience wasn't up for your expectations.Please rest assured that we will have your review into consideration, to improve our services.Best regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Cristina Pérez . General Manager on Feb 21, 2024
Dear Mr. Richard,We are thrilled to hear that you enjoyed our hotel, to be perfect for exploring Funchal and its surroundings. It's great to know that you appreciated our stylish design and well-appointed rooms, as we strive to provide a comfortable and enjoyable stay for our guests. Best regards,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
The second time I’ve stayed at the Barcelo - fantastic hotel in the heart of Funchal. The rooms are spacious, stylish and well equipped. The rooftop pool and bar area is stunning and the staff throughout are very friendly and welcoming.
Stayed 7 nights in Jan 2024
Response from Cristina Pérez, Directora General Barceló Funchal on Jan 15, 2024
Dear Mike,Thank you very much for your kind feedback.We are delighted to hear that your second visit to our centrally located establishment was fantastic and that you found the rooms to be spacious, stylish, and well-equipped. It's wonderful to know that the stunning rooftop pool and bar area contributed to your enjoyment. Our team is heartened by your comments on their friendliness and welcoming nature.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cristina Pérez . General Manager on Jan 9, 2024
Dear Mr. Ian,Thank you for your feedback. We feel very accomplished to learn that you have enjoyed your stay with us.Looking forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Simon, SALTBURN-BY-THE-SEA

Stayed 4 nights in Dec 2023
Response from Cristina Pérez . General Manager on Feb 21, 2024
Dear Simon,Thank you for your feedback.We are happy to learn that you have enjoyed your stay with us.We hope to be welcoming you soon.Best regards,

10/10 Excellent

Ann Marie

Stayed 3 nights in Dec 2023
Response from Cristina Pérez . General Manager on Jan 9, 2024
Dear Ann Marie,Thank you so much for your feedback. We are happy to learn that you have enjoyed your stay with us.Looking forward to welcome you back in the near future.Best regards,

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cristina Pérez . General Manager on Feb 21, 2024
Estimado Sr. Rodrigo,Obrigada pelo seu feedback. É com satisfação que lemos que gostou da sua estadia.Esperamos poder recebê-lo novamente.Cumprimentos,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, well placed in the Old Town. I love the interior design of the hotel, the bedroom and bathroom were fantastic. The buffet breakfast was amazing. All the staff were very friendly. Loved the bar and pool on the roof. A lovely hotel, would definitely stay here again. Thank you.
Stayed 3 nights in Nov 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Nov 28, 2023
Dear David, Thank you very much for your kind feedback.We're delighted that the design of our establishment resonated with you, reflecting the unique charm of our island's architecture. It's also fantastic to know that our rooftop bar and exclusive rooms, complete with premium amenities, contributed to your comfort and relaxation. Furthermore, our team is overjoyed that our breakfast exceeded your expectations with its variety of healthy and organic local produce. Your kind words about our team’s friendliness are greatly valued, as we strive to offer a welcoming experience for all our guests.We look forward to welcoming you back for another memorable experience. Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Virginie

Stayed 1 night in Nov 2023
Response from Cristina Pérez . General Manager on Jan 9, 2024
Dear Virginie,Thank you so much for your feedback. We are happy to learn that you have enjoyed your stay with us.Hope to welcome you back soon.Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Stayed 6 nights in Nov 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Nov 18, 2023
Dear Andrew, Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be in an excellent location, which we believe is perfect for exploring the vibrant city and enjoying the local cuisine. It's wonderful to know that the cleanliness of our rooms met your expectations, providing a comfortable and serene environment for your stay. We also take pride in our hotel's condition, reflecting our commitment to maintaining a high standard for our guests. Furthermore, your commendation of our service is greatly appreciated, as our staff strives to ensure a memorable experience for every guest. Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Beautiful hotel in a great location - couldn’t fault it
Stayed 5 nights in Nov 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Nov 16, 2023
Dear Mike, Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be beautiful and appreciated its convenient location. It's wonderful to know that our efforts to maintain cleanliness and provide top-notch service have contributed to a comfortable and enjoyable stay for you. Your recognition of the condition of our establishment and the comfort of our rooms is greatly valued, and we're thrilled that these aspects met your expectations.We look forward to welcoming you back for another memorable experience. Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect! Would 100% stay again!
Wonderful! The location is amazing. Right in the middle of everything, short walk to almost everywhere you’ll want to visit. Absolutely perfect. The hotel staff were fantastic. Almost every person we interacted with went above and beyond. There were two ladies who worked in the evening that stood out, one in the bar and one at reception. So friendly, nothing was too much and they even helped us find more of the wonderful chocolates that you have in the room when you arrive! Breakfast is one of the best breakfasts we’ve had in a hotel. The egg maker man is wonderful and made our stay even more special. He even remembered our omelette choice for the next day and was happy, charming and just the best way to start the day. The buffet was well stocked, changed slightly every day and had something for everyone. The beds are HUGE and so so comfy. Choice of 3 pillows- pure luxury. The rooms were great. Wonderful shower, aircon worked well and everything was very comfy. I saw some recent reviews about noisy evenings, we had no issue and only once heard some noise in morning. The only thing that wasn’t 10/10 was one afternoon when we stopped at the hotel restaurant for lunch. There was some live music outside so it was super busy and everyone was having a great time. Unfortunately there weren’t enough staff serving so it took around 40 mins to get a drink which was sadly flat and the a further 40 mins for our starters. We would however recommend Noz- great food.
Stayed 4 nights in Nov 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Nov 7, 2023
Dear Ellen, We appreciate that you took the time to share your experience with us.We are thrilled to hear that our prime location in the heart of Funchal made your stay convenient and enjoyable. Our staff takes great pride in providing exceptional service, and we are delighted that our team members at the bar and reception, as well as the egg maker at breakfast, made a positive impact on your stay. We appreciate your kind words about our comfortable rooms, luxurious bedding, and delicious B-LikEat breakfast buffet. However, we apologize for the delay in service during your lunch at our restaurant. We understand the importance of timely service and will work on improving this aspect for future guests. Thank you for recommending Noz Café Restaurant, and we are glad you enjoyed their food.We look forward to the pleasure of welcoming you back on future occasions. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

rhona

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot to enjoy Funchal Hotel deserves its 5⭐️ rating
Stayed 3 nights in Nov 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Nov 6, 2023
Dear Rhona, Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.It's with a sens of accomplishment that we receive your feedback and keep us motivated to keep presenting an excellent service to our guests.We look forward to welcoming you back on a future occasion. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Douglas

Stayed 1 night in Oct 2023

10/10 Excellent

Neal J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
We were vacationing on Madeira and found the hotel and staff to quite good. Wonderful accommodations, spacious rooms with all the amenities we could want. Excellent breakfasts each morning with a terrific omelette maker on staff. Great view from rooftop pool, exercise room operating 24 hours. Very good location with ocean just a block or two away.
Stayed 4 nights in Oct 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Oct 29, 2023
Dear Neal, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our spacious rooms with all the amenities you could want, as well as our excellent B-LikEat breakfasts with a terrific omelette maker on staff. It's great to know that you appreciated the view from our rooftop pool and the convenience of our 24-hour exercise room. Our central location near the ocean and various attractions is indeed one of our hotel's highlights, and we're glad it contributed to your enjoyable stay.We truly appreciate your kind words and positive feedback, and we are thrilled that our staff provided you with exceptional service during your vacation.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - staff - and location
Stayed 4 nights in Oct 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Oct 14, 2023
Dear Kenneth, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel lovely and appreciated its prime location. It's great to know that our staff made a positive impression on you, as we strive to provide excellent service to all our guests. Your satisfaction with the cleanliness of the room, hotel condition, and room amenities is truly rewarding for our team.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this stay was excellent!
Stayed 7 nights in Sep 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Oct 7, 2023
Dear Alicia,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Extremely clean with very comfortable bed. Centrally located. Very enjoyable stay.
Stayed 3 nights in Sep 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Oct 28, 2023
Dear Paul, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel extremely clean and appreciated the comfort of our beds. Our central location is indeed a great advantage for our guests to explore the beautiful city of Funchal and its surroundings. We are glad that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

David, COLWYN BAY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
An absolutely excellent brand-new conversion of a former embroidery factory in the centre of town. Lovely staff. Excellent facilities in bedrooms and very well situated for all the attractions of Funchal. Highly recommended.
Stayed 7 nights in Sep 2023
Response from Cristina Pérez, Directora General Barceló Funchal on Oct 2, 2023
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you appreciated the excellent facilities in our bedrooms and our prime location in the heart of Funchal. Our team takes great pride in providing exceptional service, and your kind words about our lovely staff are truly appreciated. It's fantastic to know that you found our hotel's history as a former embroidery factory and its modern design appealing, as we strive to create a unique and memorable experience for our guests.Once again, thank you for your high recommendations and for highlighting the various aspects of our hotel that contributed to your enjoyable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Trinh

Liked: Cleanliness, property conditions & facilities, room comfort
Great upscale hotel in Funchal
This hotel's location is absolutely fantastic if you are planning to explore Funchal. Lots of great restaurant options within 5 minutes walk, right by the water, and easy taxi access for transport. Check in and out was easy. Friendly reception staff. Great breakfast buffet, probably one of my favourites of all the hotels I've stayed. Great chef making the best omelettes - I had one every day. Lots of healthy options and good selection of espresso drinks through their machine. The breakfast staff work very hard and are always hustling. There is a small number of outdoor seating, which I really appreciated and tried to take advantage of when the weather is nice. Our king size bed was very comfortable and the decor is very chic in keeping with the rest of the hotel decor. All the towels were clean and plush. Bathrobes offered with slippers. Nespresso coffee machine, although we didn't use it. Shower pressure was very good. Pool area was nice, great for lounging and beautiful views. It can get quite busy and seating might be limited when the weather is nice. One thing to note - no parking if you are driving. We decided against renting a car and just using taxi or Bolt. Will come back in the future when I return to Madeira.
Stayed 6 nights in Sep 2023
Response from Cristina Pérez, Directora General on Sep 24, 2023
Dear Trinh, Thank you for your positive feedback.We are delighted to hear that you enjoyed our central location, making it easy for you to explore Funchal and its wonderful restaurants. It's great to know that our check-in and check-out process was smooth, and our reception staff were friendly. We appreciate your kind words about our B-LikEat breakfast buffet, and we're glad you enjoyed the omelettes and outdoor seating. Your compliments on our comfortable king size bed, chic decor, and well-equipped bathroom are also much appreciated. We understand the importance of parking, and we apologize for any inconvenience caused by the lack of on-site parking. Nevertheless as the hotel has a central location it's easy to access many options around. We are thrilled to know that you enjoyed our pool area and its beautiful views, and we hope you had a relaxing time there.We look forward to welcoming you back on a future occasion. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Clean and nice staff.
Stayed 3 nights in Sep 2023
Response from Cristina Pérez, Directora General on Oct 31, 2023
Dear Kristina, Thank you for your positive feedback.We are delighted to hear that you appreciated our central location and found our hotel to be clean. Our team takes great pride in maintaining a high standard of cleanliness and providing exceptional service to our guests. It's wonderful to know that our staff made a positive impression on you during your stay.We look forward to welcoming you back on a future occasion. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Dennis

Stayed 3 nights in Sep 2023
Response from Cristina Pérez . General Manager on Oct 5, 2023
Dear Dennis,Thank you so much for your preference. We are happy to learn that you have enjoyed your stay with us.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Marie, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new beautiful decor small boutique style small rooftop pool overlooking ocean near everything lovely helpful staff I have stayed there twice will stay there again
Stayed 5 nights in Sep 2023
Response from Cristina Pérez, Directora General on Sep 12, 2023
Dear Marie,Thank you for your positive feedback.We are thrilled to hear that you enjoyed our beautiful decor and boutique style, as well as our rooftop pool with ocean views. It's great to know that our prime location near the city center and our friendly, helpful staff contributed to your positive experience. We appreciate your loyalty and are delighted that you have chosen to stay with us twice already.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

2/10 Terrible

RANI

Travelled with partner
Liked: Cleanliness, amenities
Paid almost $300 a night for hotel without parking, you have to park 8 minutes away and rate is about $15 per day. Water in room only included on arrival, bar upstairs is over priced and drinks were horrible taste and presentation. When I got to hotel i had many luggage and there was no offer to help at all or help to get them upstairs. Breakfast was the worst open buffet, recommend a menu. One big thing is the air condition in room it will turn off automatically is no moving object or when you leave the room which i thought it’s very inconvenient for such expensive hotel to walk to a hot room every-time. Space in room is extremely limited. The only pro is you have a lot of dinning options around.
Response from Cristina Pérez, Directora General on Sep 6, 2023
Dear Rani,Thank you for taking the time to review your recent stay at our hotel.We are glad to hear that you appreciated the cleanliness of our rooms and the amenities provided. Our central location indeed offers a variety of dining options in the surrounding area, making it convenient for our guests to explore the wonderful Madeiran cuisine.We apologize for any inconvenience you experienced during your stay. While we do not have our own parking facility on spot, we understand the importance of convenient parking for our guests. We will take your feedback into consideration for future improvements. We are also sorry to hear that you were not satisfied with the breakfast buffet and the air conditioning system in the room. We continuously strive to improve our services and will use your feedback to make necessary adjustments. Regarding the assistance with your luggage, our team is always ready to help, and we apologize if this was not offered to you upon arrival.We look forward to welcoming you back. Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a pool it it is a wading pool, not a swimming pool. The rooftop is wonderful and has very good night time views. Our room was quite comfortable and within walking distance of old town. The lobby staff was both friendly and helpful,
Stayed 5 nights in Aug 2023
Response from Cristina Pérez, Directora General on Sep 4, 2023
Dear John, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed the wonderful nighttime views from our rooftop and found our rooms to be comfortable and conveniently located within walking distance of the old town. Our team takes pride in providing friendly and helpful service, so it's great to know that our lobby staff met your expectations.Regarding the pool, we apologize if it did not meet your expectations for a swimming pool. Our outdoor pool is designed for relaxation and leisure, offering a refreshing space for our guests to unwind. We appreciate your feedback and will take it into consideration for future improvements. We hope that the overall experience at our hotel, including the rooftop bar, comfortable rooms, and prime location, made your stay enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Pawel

Stayed 7 nights in Jul 2023

10/10 Excellent

Hayley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, modern, clean hotel. Friendly staff. Great location!
Stayed 2 nights in May 2023
Response from Cristina Pérez, Directora General Barceló Funchal on May 28, 2023
Dear Hayley, Thank you for your positive feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

kannika

Travelled with partner
Liked: Staff & service, property conditions & facilities
10/10; love this place, nice and clean Staffs: kind and well train Location; walkable to everything Love the rooftop: enjoy the pool with the view Will come back for sure.
Stayed 3 nights in May 2023
Response from Cristina Pérez, Directora General Barceló Funchal on May 21, 2023
Dear Annika, Thank you for your positive feedback.We are glad you enjoyed your stay with us and found our location ideal for your stay in Funchal.We look forward to welcoming you back on a future occasion. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has it all!
Receptionists were incredibly helpful - guiding me on prices for cabs, where to go and they even booked an excursion for me when I couldn’t find availability online. Wonderful stay, and a perfect location in the heart of the Funchal marina. Lots of restaurants, bars and things to do!! And their roof deck infinity pool overlooks the ocean; oh so calming! priceless!
Stayed 4 nights in May 2023
Response from Cristina Pérez, Directora General Barceló Funchal on May 11, 2023
Dear Anita, Thank you for your positive feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations. We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back on a future occasion. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Cristina Pérez . General Manager on Apr 23, 2023
Estimada Sra. Daniela,Estamos muito satisfeitos por ter tido um momento agradável connosco! Agradecemos a sua opinião e continuaremos a nos empenhar de modo a proporcionar uma excelente estadia aos nossos hóspedes.Esperamos recebê-los de novo como hóspedes no nosso hotel em breve. Com os melhores cumprimentos,

10/10 Excellent

Alejandro Marcelino

Stayed 4 nights in Mar 2024

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cristina Pérez . General Manager on Mar 17, 2024
Boa tarde caro Sr. André,Antes de mais agradeço a sua avaliação.É com satisfação que recebemos o seu feedback, e que gostou da sua estadia connosco.Esperamos recebê-lo novamente no nosso hotel.Obrigada e cumprimentos,