Exterior
Check availability

Reviews of Mercure Lyon Charbonnieres

4 out of 5
Mercure Lyon Charbonnieres
78 bis route de Paris Route nationale 7, Charbonnieres-les-Bains, Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 274 reviews" "
Rating 8 - Good. 128 out of 274 reviews" "
Rating 6 - Okay. 24 out of 274 reviews" "
Rating 4 - Poor. 7 out of 274 reviews" "
Rating 2 - Terrible. 5 out of 274 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very Good hotel very clean and modern room
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Mercury stay
Fine
Stayed 1 night in Sep 2021

10/10 Excellent

Nans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reference stay in Charbonnieres
The hotel is very convenient for any stop North of Lyon, close from Charbonnieres and Tassin city centers. The hotel restaurant is very good and has enough choices for a week stay. The room is always clean, with a comfortable bed. The service is also great, I had a minor remark about the room which I communicated to the staff and that was resolved immediately.
Stayed 3 nights in Jun 2021

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dogs allowed.
Great hotel for overnight stop. They allow dogs in the bedroom which is amazing.
Stayed 1 night in Dec 2020

4/10 Poor

Giordano Luca

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The AC was not working and we struggled to find a replacement with them. The staff did not seem commited to resolve the situation and it looked like it was missing ownership and accountability.
Stayed 1 night in Aug 2020

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good price!
This hotel is great if you ate visiting a family in Charbonnières-les-Bains or a business there. There’s also a good restaurant there. The price was also good.
Stayed 1 night in Jul 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Lovely room and great hotel.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Satisfied with service. Restaurant food was very good. Its a pity they are not open on weekends
Stayed 5 nights in Sep 2018

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Business stay
This was just an overnight business trip. Good standard of accommodation and a very nice meal. Bar opens around 6.00pm but closes early, around 9.00pm on this stay. Nice enough for me on a business stop.
Stayed 1 night in Jul 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Two day business trip staying at the Mercure, one of the best hotels I've stayed at... and I travel a lot! Rooms were clean, new decor, very spacious with all the amenities you would need. The restaurant was superb, great quality food and drink. Will definitely stay here again.

8/10 Good

Dominique, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel a bit far from Lyon center
Good experience . Air conditionning a bit weak, hate to think what it would be in summer. Very good restaurant but closed on week ends
Stayed 3 nights in Sep 2017

8/10 Good

Ehab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay
super nice refurbishment of the hotel, I liked all the decoration, felt welcoming and comfortable. Staff always nice, good restaurant and nice breakfast although this last one is slightly expensive.

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mary Patricia, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and Pleasant
Breakfast was fabulous and staff very helpful.

8/10 Good

Ross, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - excellent food
Was there for 4 nights on business. Chose this hotel as it was closest to my client's office, and to avoid long taxi journeys from central Lyon. (the traffic in Lyon is notorious during rush hour) The evening meals in the restaurant is absolutely top-notch (and indeed my taxi driver told me it was one of the best places to eat in Lyon) - although I did find one of the older waiters a bit rude. A smile would have resulted in a generous tip, instead I didn't leave anything. Breakfast is also good, and a good selection of things to choose from. The rooms are small and the bedroom was a little tired - but the bathroom was modern and seemed recently done (room 221). Overall - I would stay here again. Be aware - the taxis from the airport are expensive (90 euros at night, and 70 euros in the day). If you are here a few days and money is tight - it is probably cheaper to hire a rental car.

8/10 Good

Michael, Oxford

Liked: Cleanliness, property conditions & facilities, room comfort
Easy to find, Easy to Park and excelent food
I arrived late after a horrendous drive from Lyon Airport in the worst weather ever! However, I was greeted is a friendly manor and most professionally, I was in my room within 3 minutes. Showered and relaxing in the restaurant within 30. Food was good, price fair. Will I stop there again? Definitely!

8/10 Good

George, Athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for business trip only
The restaurant had very limited choices and the staff there was not friendly at all. The rest of the people in the hotel were very professional and nice

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal location for business trip
comfortable and friendly customer service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stop over
The hotel was quite quiet when we stayed, so the car parking was easy. The staff were very helpful getting foam pillows etc. The rooms are on the small side, but the bed is large and comfortable and their was a separate wardrobe area and bath which was great. The breakfast / minbar was very much hotel prices so we skipped this and dinner was not available on the night we stayed, but there is plenty located nearby so was not an issue.

10/10 Excellent

patricia, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter visit to Charbonnieres
We went to visit relatives living in the area and our room had just been refurbished and was spotlessly clean. The staff were very polite and friendly. The only hiccup was that we had to drag our suitcase up 2 flights of stairs as there is no lift.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good alternative to hotels in town
The hotel has a great restaurant, but it is better to order only one dish to avoid having your restaurant tab exceed the room cost. Breakfast, although acceptable, is also extremely overpriced for what is provided. If you control the amount you eat and skip breakfast, it's a worthwhile experience. Ask for a room on the back side of the hotel to avoid the traffic noise. Internet worked well and parking was included, with easy access to the motorway a short distance from the hotel.

8/10 Good

ozme

Liked: Cleanliness, staff & service, room comfort
ok
We are happy staying here though we expect a bit more for a 4 star hotel. Overall is ok

8/10 Good

J, Essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lyon mecure
Stayed in this hotel on way to italy and on the way back to the UK. Found the staff to be helpful & friendly. Also recommend eating at the hotel restaurant... lovely food & great service. Will happily stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
A nice, well presented, modern hotel. In good situation close to Ecully. Would stay again on my next business trip.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sylvie

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable que se soit à l accueil au restaurant personnel très gentil chambre très propre Arrêt sûrement au retour
Stayed 1 night in Jan 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très agreable Bonne literie
Stayed 1 night in Jan 2024

10/10 Excellent

Marie-Cécile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel moderne et confortable
Stayed 1 night in Nov 2023

10/10 Excellent

Éric

Stayed 1 night in Nov 2023

6/10 Okay

Josiane

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

H.A.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Prima hotel met goede faciliteiten vriendelijk personeel. Mooie kamer.
Stayed 1 night in Sep 2023

8/10 Good

Christophe

Stayed 1 night in Sep 2023

10/10 Excellent

JEAN LUC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from la direction on Aug 11, 2023
merci pour votre retour

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from la direction on Aug 11, 2023
Merci pour votre retour d'expérience chez nous

8/10 Good

Bruno

Stayed 1 night in Aug 2023
Response from la direction on Aug 9, 2023
Monsieur,Merci pour votre retour.Cordialement

8/10 Good

azzena

Stayed 1 night in Jul 2023
Response from la direction on Aug 14, 2023
Merci pour votre retour d'expérience

10/10 Excellent

fatia

Stayed 1 night in Jun 2023

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Le cadre est agréablement calme, mais la climatisation ne fonctionne pas et ils n’ont pas de ventilateur à disposition. Je sais que nous sommes au mois de mai. Mais à Lyon au mois de mai, certaines journées sont lourdes et chaudes. Il me semble que pour un hôtel de ce standing, la climatisation est un élément DE BASE. En Asie, aux USA, au Moyen orient, et plus près de nous, en Espagne, ils ne sont pas si pingres avec le confort de leurs hôtes Bref, en hiver je conseille cet hôtel Au printemps je le déconseille fortement En été je ne sais pas, même si leur clim est supposée fonctionner, je ne l’ai pas testée
Stayed 1 night in May 2023

2/10 Terrible

Maverick

Stayed 1 night in May 2023

8/10 Good

David

Stayed 1 night in Apr 2023

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très propre et confortable
Stayed 2 nights in Mar 2023

10/10 Excellent

Southida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bien ! Propre, joli avec un parking gratuit.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour plutôt agréable. Le personnel est accueillant. La chambre plutôt propre et étant à 4 nous avons pu bénéficier de chambres communicantes. Le seul petit bémol c’est qu’on a trouvés que le buffet du petit déj était chère pour pas énormément de choix.
Stayed 2 nights in Dec 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 2 nights in Nov 2022

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022