Front of property

Reviews of Hotel Carignano

4 out of 5
Hotel Carignano
Via di Sant'Alessio, 3680, Lucca, LU

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 112 reviews" "
Rating 8 - Good. 48 out of 112 reviews" "
Rating 6 - Okay. 22 out of 112 reviews" "
Rating 4 - Poor. 7 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Coline

Stayed 1 night in Sep 2023

10/10 Excellent

Massimo

Stayed 1 night in Apr 2023

10/10 Excellent

Berith

Stayed 1 night in Sep 2022
Response from Hotel Carignano Lucca**** on Oct 2, 2022
Molte grazie per la Sua recensione Cordiali saluti

8/10 Good

Francesco

Stayed 1 night in Feb 2022
Response from Team Carignano on Feb 12, 2022
La ringraziamo per la recensione , Speriamo di poterLa accogliere presto nuovamente nel nostro Hotel Cordiali saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk receptionists Flora and especially Laura who went far and beyond to help us to have our stay memorable!
Stayed 1 night in Sep 2018
Response from Laura on Nov 15, 2018
Molte grazie per la Sua recensione Cordiali saluti

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was an issue because bus tourist ate everything in site and nothing was left. Tub was difficult for shower but room and bed were fine
Stayed 2 nights in Oct 2018
Response from Valentina on Oct 9, 2018
Dear Guest thank you for your stay Your opinion can help us to improve our service Best regards

6/10 Okay

bigkahuna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The reception wanted to keep our passports overnight, I said no and she copied them and gave them to me. The wifi didn't work in the room. She said that since I was on vacation it was of little importance. The coffee maker at breakfast didn't work so we went to the bar for coffee. She said the bar coffee was better so I should be silent.
Stayed 1 night in Sep 2018
Response from Valentina on Oct 9, 2018
Dear Guest, thank you for your stay Your opinion can help us to improve our service We hope to welcome you again in our Hotel in order to value our improvement Best regards

10/10 Excellent

Gerald

Repeat customer
Only one night. Clean room nice breakfast
Stayed 1 night in Aug 2018
Response from Valentina on Oct 9, 2018
Dear Guest, thank you for your stay We hope to welcome you again here in our Hotel! Best regards

8/10 Good

Carl, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and great pool.
We sadly only stayed 1 night here as we were on route to Umbria. Such friendly staff and a great pool for the boys! I would definitely recommend this hotel. Despite being on the periphery of Lucca it was perfect for a quick breather. The staff made the hotel even better as they were really friendly and welcoming. There is a good, well priced restaurant attached to the hotel where we are well and without spending vast sums. Well worth a visit!
Stayed 1 night in Jul 2018

4/10 Poor

Marie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Off season
The website does not make clear that neither the swimming pool nor the air conditioning are available until June at the earliest making for a very uncomfortable stay in May when the rooms are too hot to sleep.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. Room was hot even with the A/C on and the bead was really hard. Restaurant next to hotel was amazing and where we took a cooking class. Staff was friendly.
Stayed 1 night in May 2018

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, food in the hotel was good, service of the staff was good, friendly.

8/10 Good

Gayle

Liked: Cleanliness, staff & service, room comfort
Reasonable and Good Value for the Money.
If you like staying in a countryside atmosphere, this is a very nice choice. It's fairly close to Lucca and it's very reasonable. The rooms are a bit dated, but have everything you need. It's not a luxury place, but good value for the money.
Stayed 1 night in Sep 2017

8/10 Good

Andrea, Washington D.C.

Liked: Cleanliness, staff & service, property conditions & facilities
Overall fine. Rooms are ok, staff is friendly, and location is convenient. Swimming pool is a plus.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, with a gorgeous pool and the staff were lovely and friendly. Excellent location to explore Tuscany, would definitely stay here again!
Response from General Manager on Aug 11, 2016
Tnank you very much !!!!!

8/10 Good

ally, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quiet area
We cl is it's Toscana and wanted to be in a place that had easy access to main highways to travel around. This hotel was great because it can è central point to many cities nearby besides Lucca; either for driving or cycling. Restaurants are located mainly in Lucca (5' drive) and parking could be time consuming so plan accordingly. Pool was nice and spacious. Beds clean. We enjoyed our family stay !!

10/10 Excellent

Antonio, Brooklyn Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great place loved it, staff helpful

10/10 Excellent

luis, las vegas

Liked: Cleanliness, staff & service, room comfort
great place
Loved lo ation, great hotels staff from housekeeper, to fronts desk cute girls and Marco who was very nice and welcoming

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel, staff was very friendly and location good. It is however, several miles outside of Lucca, which the description of the location does not state. You definitely need a car - biking seems a bit dangerous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant rural hotel
Generally OK and in a quiet rural location. Perhaps not the most convenient location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great plsce to stay
We came as a family of 4 with young kids. The fact that the hotel has a restaurant is a great advantage if you come back from a long day and want a close place to have dinner. The room looks and feel like a higher class hotel room. The hotel area is beautiful. Just to the left of the hotel there is a great mountain road. Breakfast was also of a higher class hotels. Pitty the pool was out of order. Stuff is very friendly and know English well.

8/10 Good

Fabio, Sao Paulo

Liked: Cleanliness, staff & service, room comfort
Good restaurant
Good breakfast, easy to reach the city center, very good price. There's a excellent restaurant there, one of the best you can find there. Very convenient and not expensive. Staff very friendly and speaks good english. Must have a car. Free parking lot at the hotel.

10/10 Excellent

Thiago, Sao paulo - Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
All the staff were very polite and spoke english, which was very useful since I do not speak Italian. I'm very satisfied and would definitely recomend this hotel.

8/10 Good

E, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic - inexpensive, clean and safe
You will need a car to go to Lucca. Breakfast was OK with good coffee and some fresh fruit. The restaurant (located in the same building) was also quite good.

8/10 Good

Anastasia, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Lucca gem
This was a lovely hotel with an excellent restaurant. We enjoyed our stay very much. Had no issues, beds were pretty standard for the area, it's not a luxury hotel, but that's ok. The area was beautiful and the restaurant was delicious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jill, from San Diego-now Naples Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little get away
We are an American family of 4 that just moved to Naples. We drove to this hotel for 3 nights. Very courteous staff and willing to help with directions. We knew from other reviews that the pool was small, it is an above ground pool that should be in someone's backyard, not a hotel pool.That said, my kids,ages 9 & 5 loved it anyway. At least we could cool off. The room still had space to walk around even though there was a queen bed, roll away and sofa bed. Housekeeping replaced a burned out light immediately. The breakfast buffet was ample and you woke up to the smell of fresh pastries. We ate dinner at the restaurant once and it was very good with good prices, locals go there. The wild boar stew is a favorite, as is the mushroom risotto. Only 10 minutes to the walled city of Lucca, I would definitely go back.

6/10 Okay

a, rome

Decent Hotel
This hotel was just ok. I was only in Lucca for 1 night to see a concert. I had to be back by 12-12:15am so i missed the last song of the concert which i wasn't too happy about!

8/10 Good

A, Cheshire

Liked: Cleanliness, staff & service
Family friendly
We are a family of 4 and stayed in one room for two nights. Room was quite big enough for the four of us and a balcony was a nice addition. Breakfast was disappointing, but then breakfast is not a big thing in Italy - I gather!. The pool is one of those above ground types so not really for lounging by all day, but fine to cool off after a days sightseeing or to keep the kids happy for an hour. It is accessed via the car park which is a bit "odd" . The hotel is a short drive from Lucca so not walkable but we liked the location and the ambience. Decent enough hotel for the price!

10/10 Excellent

ALESSANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consiglio. Inoltre accessibile con i prezzi nel periodo di Lucca Comics 2023
Stayed 1 night in Nov 2023

10/10 Excellent

Massimo

Liked: Cleanliness
Ottima struttura, pulizia e cordialità eccellenti
Stayed 1 night in Oct 2023

6/10 Okay

Alessandro

Stayed 1 night in Sep 2023

6/10 Okay

massimiliano

Travelled with family
Liked: Cleanliness, staff & service
Disponibilità del personale ok, ma camera fredda, con frigorifero rotto ed abat-jour rotta.
Stayed 1 night in Apr 2023

8/10 Good

LAURENT

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2020
Response from Manuele on Oct 12, 2020
Grazie della vostra recensione. Team Carignano

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A third-class hotel
A third-class hotel. The room we had no window to the outside, the pool area is photoshopped. No wi-fi in the room. The entire interior was made back in the 90´s or even 80´s.....Breakfast - not to mention. Overall a bad experience.
Stayed 1 night in Aug 2019

6/10 Okay

Fabienne

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel, schöner Pool, im Zimmer ist allerdings die Wand etwas abgebröckelt.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
"Træt hotel " med fin beliggenhed
Ok hoteĺ men uden nogen form for charme. Meget kedelige fællesarealer. Alt trænger til en kærlig hånd. Trist morgenmad. Venligt og hjælpsomt personale.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle chambre familiale. Peu de nuisances. Petit déjeuner continental classique, il manque cependant de variété. Accueil très agréable et personnel à l'écoute. Environnement amélioré avec le coin piscine, un plus!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Luigi, Ceprano ,(FR)

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cortesia, pulizia, tranquillità, posizione , parcheggio.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortável e simpático
O hotel está a cerca de 10 minutos de carro do centro de Lucca, e conta com estacionamento gratuito. O quarto é confortável, com varanda, o chuveiro é fantástico e o café da manhã, simples. Jantamos na noite anterior no hotel (menu com primeiro e segundo pratos, sobremesa e bebida) por 20 euros por pessoa e a comida estava deliciosa, especialmente o ravioli e o linguini. Destaque para o excelente atendimento dos funcionários. O único ponto negativo ficou para o preço: reservei com mais de três meses de antecedência, mas simulando no dia da chegada o preço estava 20% inferior ao que paguei inicialmente, mesmo com o hotel quase lotado devido a uma excursão.
Stayed 1 night in Dec 2018

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Promosso
Ho trovato una struttura dal rapporto qualità prezzo egregio. Ho anche cenato al ristorante, pietanze abbondanti e saporite.
Stayed 1 night in Oct 2018
Response from Valentina on Nov 8, 2018
La ringraziamo per la recensione Speriamo di poterLa accogliere presto nuovamente nel nostro Hotel Cordiali saluti

6/10 Okay

Morten

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Lars Gjermund

Liked: Cleanliness, staff & service
OK hotell
OK hotell litt ut på landet. Bør kjøre bil. Lett parkering. Kort vei til Lucca.
Stayed 1 night in Jul 2018