Dear Einat,Thank you for your review. We appreciate your business and hope to see you again soon.

Hello Jody, Your feedback has been shared with all the staff as a way of celebrating the great guest experience we delivered. We hope to welcome you back next time you travel to Louisville.

Hello Jose, Thanks for your review, we thank you for choosing our hotel and looking forward to your next visit.

Dear Ryan.Thank you for your review. I am sorry if we didn't meet your expectations. We enjoyed having you here during Derby 150 and thank you for your business..

Samantha, thank you so much for your great review! We really appreciate this and look forward welcoming you back to TownePlace Suites in Downtown Louisville!

Hello Michelle. Thank you for all 5's. We appreciate your feedback and hope to welcome you back to the hotel when travel brings you back to Louisville. Thank you.

Dear Emilie,Thank you for review. I understand that there where complications with the garage and I apologize for that. We already contacted our contact to assure going forward, special event parking will be handled better. I am sorry for any inconvenience this may have caused.

Hello Travis.Thank you so much for your great review and feedback about your stay. We greatly appreciate your business and look forward to your next visit.

Hello Betty,Thank you so much for your great review and feedback. Especially about the breakfast. We greatly appreciate your business and look forward to your next visit.

Hello David, Thank you very much for your great review. We appreciate it and looking forward to your next visit in Louisville.

Hello Susan, Thank you for your review, I really appreciate you taking the time to share your feedback, it has been shared with my breakfast team and the rest of the staff. We look forward to you staying with us in the near future.

Hello Jamie,Thank you for your review. Yes, unfortunately being a downtown property comes with some noise. We do have some rooms that are less noisy than others. I am very sorry for the inconvenience.

Hello Sarah,Thank you so much for your great review! We really appreciate it and look forward to your next visit.

Hello MaryLou, Thanks so much for your great review. It's our pleasure to serve you and assist in any way we can with your stay. I am going to share your feedback with all the staff as a way to celebrate your previous stay with us, and definitely around our hotel we have several options to enjoy the Louisville's Downtown. Thanks again for choosing our hotel and looking forward in your next visit.

Hello Kimberly,I am happy to hear that you took advantage of our grill. It's always great to hear when our guests take advantage of the features we have to offer. Thanks again for that feedback.

Hello Donnalee, thank you so much for your review. We are looking forward to seeing you when traveling to Louisville again.

Hello Thomas.Thank you so much for your great review. I will make sure to share it with the staff. Come see us again when traveling back to Louisville.

Hello Tom,Thank you so much for giving us all 5's. We appreciate it and hope to see you again in the near future.

Hello Travis, Thank you very much for your review and the shout out to our staff. We thank you for choosing our hotel and looking forward to your next visit.

Hello Jean. Thank you very much for your review. We appreciate your feedback and thank you for staying with us.

Hello Tyler. I am sorry you encountered so many issues during your stay. For the inconvenience, I adjusted your parking. Thanks again for letting us know the issues so we can fix them.

Dear Paula, Thank you for your kind words. It's our pleasure to serve you and assist in any way we can with your stay. It's great that you enjoyed your stay and our property as well as our amenities and service, we look forward to you staying with us in the near future.

Dear Wayne,Thank you very much for your review and appreciate the feedback regarding your experience. We hope to welcome you back, next time you travel to Louisville.

Dear Javon, Thank you very much for your review and appreciate the feedback regarding your experience. We hope to welcome you back, next time you travel to Louisville.

Thank you so much for your review. We appreciate it and look forward to your next visit.

Hello WilliamThank you for your review. I was interested what we could have done differently to score higher and would love to talk with you about it. Please contact me at the hotel. We are looking forward to your next visit.

Hello RobertI received your review. I am sorry you felt that you could only score us with a 2. I would love to talk with you about this and to see how we could have made it better. We hope to welcome you back to the hotel in the future to provide a better experience.

Hello Kevin,Thank you for giving us all 5's. We appreciate it and hope to see you again in the near future.

Hello Joel, Thank you for your review. We appreciate the feedback regarding your experience. We hope to welcome you back next time you travel to Louisville.

Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance Team to ensure the necessary guidelines are in place and reviewed to prevent a cold pool from occurring in the future. I know 79 degrees can feel cold at times, therefore we contacted our local Health Department to assure we will have the correct temperature going forward.I hope you choose to stay with us again when your travels bring you back to the area.

Hello Anne, Thank you for your review. We appreciate it and looking forward to your next visit.

Hello Ben,Thank you very much for your review. We are sorry to hear that you walked in a room that was clearly not supposed to be released for rent. We would like to apologize for that. I will have to follow up with our Housekeeping Manager to see how we failed you. I am very sorry.

Hello Eric, Thank you for your review. We appreciate it and looking forward to your next visit.

Hello Scott, Thank you so much for your review. We appreciate your feedback and looking forward to your next visit.

Hello Matthew, Thank you for your great review. Your feedback has been shared with our breakfast team. It is our pleasure to serve you. We thank you for choosing our hotel and looking forward to your next visit.

Dear Peter,On behalf of the entire hotel team, I want to thank you for sharing about your previous stay with us. It's our pleasure to serve you and assist in any way we can with your stay. It's great that you enjoyed your stay and our property as well as our amenities and service, we look forward to you staying with us in the near future.

Dear Cristine, On behalf of the entire hotel team, I want to thank you for sharing about your previous stay with us. It's our pleasure to serve you and assist in any way we can with your stay. It's great that you enjoyed your stay and our property as well as our amenities and service, we look forward to you staying with us in the near future.

On behalf of the entire hotel team, I want to thank you for sharing about your previous stay with us. It's our pleasure to serve you and assist in any way we can with your stay. It's great that you enjoyed your stay and our property as well as our amenities and service, we look forward to you staying with us in the near future.

Hello Christy. Thank you so very much for your great review. We appreciate it and look forward to your next visit while in Louisville.

Hello Edward. Thank you for your detailed review. We appreciate this and your business and looking forward welcoming you back home away from home.

Thank you Rosabel for your review. We appreciate it and look forward to your next visit.

Carah, thank you so much for your review and the shout out on Francisco. We appreciate your business and looking forward to your next visit.

On behalf of the entire hotel team, I want to thank you for sharing about your previous stay with us. It's our pleasure to serve your and assist in any way we can with your stay. It's great that you enjoyed your stay and our property as well as our amenities and service. We look forward to you staying with us in the near future.

Thank you for your response and for staying with us. We are pleased that you liked our property, and our amenities as well as our service, however we have implemented something that may help with the noise from traffic in which we certainly apologize for. Should your travels bring you our way we hope that you would stay with us again thank you.

Hello David,Thanks so much for your review. We appreciate your business and are looking forward to your next visit.

Dear James,Thank you very much for your review and appreciate the feedback regarding your experience. We hope to welcome you back, next time you travel to Louisville.

Hello Michael,I am sorry to hear that you had a hard time with the parking situation. I apologize for that. I do hope that your stay was pleasant and that you will consider staying with us again when you come back to Louisville.Happy Holidays

Thank you so much for the all 5's Chrisie. We appreciate that very much.

Hello Deborah,Thank you for your review. We appreciate you and look forward to your next stay.

Hello Mardel,Thank you for your review. We are looking forward to seeing you again.