Interior

Reviews of The Brown Hotel

4.5 out of 5
The Brown Hotel
335 W Broadway, Louisville, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 677 out of 1005 reviews" "
Rating 8 - Good. 201 out of 1005 reviews" "
Rating 6 - Okay. 89 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paisley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Place was real nice and historic, but the checkout staff apparently was having a bad day. We stayed in luxury room but wasn’t that impressed for the price. Massive leaks in the 3rd floor have caused the ceiling to crumble and collapse in some places. Dinner was great; had the hot brown and salmon- both on point. Breakfast at the cafe was good too. Left unimpressed other than it was good but nothing special.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite property with dining, bars, shop and very friendly employees!
Stayed 2 nights in Mar 2024

10/10 Excellent

l

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the friendliest I’ve ever experienced. The restaurant and the bar were amazing. The architecture of the hotel is a must see.
Stayed 1 night in Mar 2024

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and in a great area!!
Stayed 1 night in Mar 2024

6/10 Okay

ROBERT

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place is really nice. I enjoyed the Historical features about this place stafff is friendly. Everything was great on that end.The one thing that I hated was the beds!!! We had 4 people 2 rooms, deluxe, and we all slept Awful. the beds are hard as a rock. And the mattresses are just plain old and hard.. I thought they had pillow top mattresses. Turns out there was just a pillow on top of the mattress. If they would just get better, mattresses and a coffee bar in the morning Downstairs VS the miniature coffee machine in my room. This would have been one of 5he best hotels!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brown Hotel is absolutely beautiful - a great job of historic and modern convenience. The staff is amazing - everyone went out of their way to be helpful - especially Josh - from the moment we pulled up to the front door to the moment he brought our car with our bags already loaded in - could not have been more caring and helpful. We had dinner in the hotel restaurant and it was amazing. The service there was spectacular as well. I walked around the downtown area surrounding the hotel on Sunday morning. The hotel is amazing. The neighborhood is not. I turned around several times when things got sketchy, and I was appreciative of the Louisville Police on foot patrol. While we'll stay at the Brown Hotel again (over and over - it's delightful), I'll get my exercise some other way. I HIGHLY recommend the Brown Hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable room. Great sized room and bathroom/shower area.
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
So glad that you enjoyed your visit with us. We hope to see you again soon!

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As good service as I’ve ever had. In a hotel,
Stayed 3 nights in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Love to read your kind words, Michael! Thank you for sharing.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brown is an elegant 100 year old hotel with a great parking situation. We spent only one night there but are likely to return for our next trip through Louisville. The plaster work and woodwork are high class and the room spacious. Dinner and the bar service were top notch. We were very comfortable with the staff and atmosphere.
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
We are so pleased that you enjoyed your stay with us, Stephen! We would love to have you back the next time your travels bring you to Louisville. Thank you for the great review!

10/10 Excellent

Tama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 3 nights in Mar 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you so much, Tama!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel. I love the history.
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you so much, Robert. We're honored to have you as a part of our long history. Hope to see you again soon!

10/10 Excellent

Thomas, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
always a great place to stay. fav in louisville
Stayed 2 nights in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
So pleased to read your kind words, Thomas! Hope to see you again soon.

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always will keep coming back
Stayed 4 nights in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
We appreciate your lovely review, James! We look forward to your next visit.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no place quite like the Brown. A trip back to the past ! The service from Valet to Bartender is top notch !old
Stayed 2 nights in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you so much for the kind words, Karen! We are so thrilled you enjoyed your visit with us. Hope to host you again soon.

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a top tier hotel that we’ve stayed at many times and always received stellar service. This time the person that checked us in was less than welcoming and made us feel like we were inconveniencing them, which is not the type of service we’ve come to expect from The Brown. Later that night our group of 8 and another smaller group were seated in the lobby to talk and a staff person told us we had to leave the lobby because the bar was closing. We weren’t in the bar and weren’t being particularly loud. There are no other public gathering places and none of our rooms could seat 8 people comfortably. None of our party had ever been asked to leave a hotel lobby and both groups were very surprised that this happened at a hotel that is normally so accommodating. Hopefully the hotel will address the issues and our next stay will be back to the usual standards.
Stayed 1 night in Feb 2024

10/10 Excellent

Paula, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you for taking the time to leave us a great review!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Appreciate the great review, Erica!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you, Christine!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff. Bar is really cool with a ton of bourbon options
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
We appreciate the kind words, Jason! We look forward to sharing some of our bourbon selection with you again in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Appreciate the great review, Jennifer!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor and great food and drink
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you for the great review, Kimberly!

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful historic hotel, that makes you feel like you've stepped back in time. Charming lobby, restaurants and bar area. Had one of my favorite breakfasts at the J Grahams' Cafe. Covered parking is available. Overall the hotel was very nice and clean. A few areas in our room needed dusting, but with so many moldings, and baseboards etc I can see how some could get missed.
Stayed 2 nights in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Dear Sharon,We're so delighted that you enjoyed your stay with us, and we appreciate you alerting us to the concerns listed in your review. We will be certain that your next visit is flawless. We hope to host you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you, John!

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
historic hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Travelled with group
Beautiful historic hotel.
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you so much for the great review, Julie!

8/10 Good

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was 101 years old, nice but a bit musty.... A room air freshener would have gone a long way. Nice tho, private and pleasant. Staff very polite, will stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and classic
Stayed 1 night in Dec 2023
Response from Amy Clay, Guest Services on Feb 16, 2024
Thank you so much for the lovely review, Diane! We look forward to welcoming you back in the future.

10/10 Excellent

Moshe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff , large rooms, historical landmark
Stayed 3 nights in Feb 2024
Response from Amy Clay, Guest Services on Feb 13, 2024
Thank you for your great review, Moshe! We hope to welcome you back again soon.

10/10 Excellent

Libby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for a weekend getaway and within walking distance to The Palace Theater for an event! We loved the ambiance and elegances of old Louisville.
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Feb 13, 2024
Dear Libby,We are so delighted that you enjoyed your time with us! We would love to welcome you back next time you're in the area.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Mar 27, 2024
Thank you for taking the time to leave us a great review!

10/10 Excellent

Christopher, Winter Park

Business traveller
It is a nice vintage hotel.
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Feb 13, 2024
Thank you, Christopher! We hope to see you back soon.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy Clay, Guest Services on Feb 13, 2024
Thank you, Candace!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A grand old hotel!
Stayed 1 night in Jan 2024
Response from Amy Clay, Guest Services on Feb 13, 2024
Thank you, Angela! We look forward to your next stay with us.

10/10 Excellent

hoyt

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful
Stayed 3 nights in Jan 2024
Response from Amy Clay, Guest Services on Feb 13, 2024
Dear Hoyt,We appreciate your great review! Hope to see you back soon.

10/10 Excellent

Casey, Jenkins

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and every member of the staff was nice and accommodating. We received a phone call to our room minutes after arriving to ensure there were no problems. The food is excellent. The room was comfortable and had everything we needed. The parking was easy as they have an attached garage with a pedway.
Stayed 1 night in Jan 2024
Response from Amy Clay, Guest Services on Jan 29, 2024
Dear Casey,We are so thrilled to know that every aspect of your stay was enjoyable. It means the world that you took the time to leave such a wonderful review, and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Denver

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Classic
Stayed 1 night in Jan 2024
Response from Amy Clay, Guest Services on Jan 29, 2024
Thank you so much, Denver! We would love to welcome you back any time.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Amy Clay, Guest Services on Feb 13, 2024
Thank you, David!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not able to stay as long as I had hope. However, hotel was decor was charming and we will stay again when we have more time.
Stayed 1 night in Jan 2024
Response from Amy Clay, Guest Services on Jan 29, 2024
We are so delighted you enjoyed your time with us! We are already looking forward to your next (hopefully longer) stay.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Amy Clay, Guest Services on Jan 29, 2024
Thank you, Jason!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel were excellent. Downtown Louisville didn’t feel safe.
Stayed 1 night in Dec 2023
Response from Amy Clay, Guest Services on Jan 29, 2024
Thank you for your feedback, Rick. We are glad that your stay was enjoyable, aside from the sentiments felt when outside the building. While we understand if you choose not to visit Louisville in the future, we certainly hope that you will give our city center another chance.

10/10 Excellent

Gladys

Stayed 1 night in Dec 2023
Response from Amy Clay, Guest Services on Jan 29, 2024
Thank you, Gladys!

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful! The air conditioning in our room wasn’t working and the manager immediately placed us in a larger corner room faster than we could even gather our belongings! The detail to customer service is exceptional. We stayed Christmas night and dined at the lobby bar. The food was excellent as well! I have wanted to stay here for awhile and it did not disappoint!
Stayed 1 night in Dec 2023
Response from Amy Clay, Guest Services on Jan 4, 2024
Dear Alicia,Thank you so much for taking the time to leave such a great review! We are honored to have been on your list for a while and so glad that you enjoyed your stay to the fullest. We would love to host you again in the future for another fabulous visit.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Amy Clay, Guest Services on Jan 29, 2024
Thank you, Jennifer!

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy Clay, Guest Services on Jan 29, 2024
Thank you for your great review, Lee.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around
Entire staff when out of their way to make us feel at home in this amazing historic hotel.
Stayed 1 night in Dec 2023
Response from Amy Clay, Guest Services on Jan 4, 2024
Dear William,We are so pleased that you enjoyed your visit with us. We would love to have you back any time.

10/10 Excellent

David, Philadelphia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amy Clay, Guest Services on Jan 29, 2024
We appreciate your review, David!