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Reviews of Fairfield Inn & Suites by Marriott Louisville Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott Louisville Airport
653 Phillips Lane, Louisville, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 260 out of 400 reviews" "
Rating 8 - Good. 83 out of 400 reviews" "
Rating 6 - Okay. 23 out of 400 reviews" "
Rating 4 - Poor. 19 out of 400 reviews" "
Rating 2 - Terrible. 15 out of 400 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Asha

Travelled with family
Liked: Cleanliness, amenities
My 3 days of stay no one changed the linen in my room
Stayed 3 nights in May 2024

10/10 Excellent

Buehrle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was within walking distance of the Expo center and it had all of the amenities we needed. The staff were very friendly and always helpful.
Stayed 1 night in May 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was convenient located close to the airport and was easy to get to.
Stayed 2 nights in Apr 2024

8/10 Good

Nasheed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for one night. No body lotion available in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from the airport was unavoidable.
Stayed 2 nights in Apr 2024

8/10 Good

grady

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice showers!! Rare in a hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

earl

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend this hotel smooth transition in and out also close to SDF INTERNATIONAL.
Stayed 2 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brent

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and facilities. Clan comfortable rooms
Stayed 1 night in Mar 2024

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was lacking…no oatmeal for the toppings, prepackaged foods in the hot trays, low quality
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with comfortable beds.

10/10 Excellent

Israel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fairly new place nice staff plenty of parking
Stayed 1 night in Feb 2024

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Staff & service
The front desk threatened me. I’m traveling with my 3 kids, I’m a professional and travel a lot but this one was a personal trip with my kids. I do not ever come into conflict and hostile situations with people like this. It would have been less scary if my kids weren’t with me, but I feared for their safety. I intend to file charges and get my money back.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

Jonathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed staying at this property. Despite the proximity to the airport, the only time I could hear airplanes overhead was when I was outside. I was intown for work at the Kentucky Convention Center, and it was very easy to go to and from there. The parking lot at this time of the year was completely open and I had limitless options to park where and how I wanted. I'm taking half a point away from my score for the bed. I'm not sure if I've chosen poorly in recent months when choosing hotels, or if it's a growing trend across the industry, but this and several other hotels I've stayed at have had extremely uncomfortable beds. Thin mattress, very little padding or support, and are hard as a rock. I've stayed at a Super 8 with the same bed for half the cost. As someone with chronic back pain and as someone who is on the heavier side, I wish Expedia had a section where hotels could share if the hotel's beds are hard, thin, pillow topped, or give any indication as to what to expect, as this feels like the end-all-be-all most important piece of information one would need when choosing where to stay. I'm taking another half point away for the inconsistent breakfast options. I don't eat meat for health reasons, so I originally thought that the only hot food options for me were the eggs. But, then the next day there were suddenly egg sandwiches available. And each day was something different, meaning I had no idea what I did or didn't have available until I checked.
Stayed 4 nights in Feb 2024

8/10 Good

Ricardo

Business traveller
Liked: Amenities, property conditions & facilities
No thanks
Stayed 2 nights in Feb 2024

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at front desk check-in. Very nice elegant hotel
Stayed 1 night in Feb 2024

4/10 Poor

Lindsy

Travelled with family
Pool was closed
Pool was closed. I was there with 3 children for State wrestling. Was a little disappointed.
Stayed 1 night in Feb 2024

8/10 Good

Jaime

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very spacious, you don’t see that very often. My only complaint is the pool was not open , they said the fire alarm kept being set off. Kind of weird. Kids were very disappointed about that.
Stayed 1 night in Feb 2024

10/10 Excellent

Gayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the employees were helpful and friendly. The shower was nice. The bed was a little hard for me but i don't sleep well when I'm not in my own bed. Breakfast was decent. We would stay there again..
Stayed 1 night in Feb 2024

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant check in and check out. Just stayed overnight as we caught a flight early in the morning
Stayed 1 night in Jan 2024

10/10 Excellent

Jacobus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Jan 2024

10/10 Excellent

walter

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place. Thumbs up.
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca, Crothersville

Stayed 1 night in Jan 2024

8/10 Good

LaMont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tyler Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

gustave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not so good. I booked a regular King Room and I was given a handicap King. When I asked if I could get the room switched I was told they can't since I booked through here. Very frustrating when I know they were not at capacity. Would it have been so hard to switch rooms?
Stayed 1 night in Jan 2024

4/10 Poor

cornelius van

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
No shuttle service provided to exposition centre yet it was listed as it provides the service. Called for a shuttle 2x from the airport and no ride arrived so asked another hotel to drive us instead. Rooms are only made up every 2 nd day. Breakfast was good and the pool was nice.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Alexeis Leyva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and staff, but I wish the breakfast lasted until 10am.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven Lewis, Harker Heights

Stayed 1 night in Oct 2023

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

libby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was Awesome very Professional and the rooms was very Clean and comfort..i eill definitely stay again ...
Stayed 3 nights in Dec 2023

10/10 Excellent

Linda

Stayed 1 night in Dec 2023

10/10 Excellent

Asami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a great stay. Thanks.
Stayed 1 night in Dec 2023

8/10 Good

Robert, Grand Cayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and room was clean
Stayed 1 night in Nov 2023

2/10 Terrible

Jose Julian

Stayed 1 night in Nov 2023

2/10 Terrible

Maria

Disliked: Property conditions & facilities
I was left outside de hotel for 30 minutes at about 1:00 am. There was no one to open the entrance door even though I tried calling numerous times to no avail. Finally a guy shows up, has a lot of problems registering me, gives me all the wrong information about breakfast and check out time and charges twice for the room. The bathroom was stinky and the mattress worn out. The best thing: the ride back to the airport.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Very nice place. Newer and well maintained. I would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023