Hi Marguerite, Thank you for taking the time to give us this feedback! We are sorry that the heater was difficult to get going, please let the front desk know next time and we will be happy to help get it going! Thank you for complementing our kitchen staff, their food is amazing. We look forward to your next stay in Malibu!

Hi Derek!Thank you for leaving us with a 5/5 rating. We always strive to make each guest's time with us a special one! We hope to see you back in Malibu soon!

Hi Nathan,Thank you so much for leaving us a great review! We are thrilled to hear you enjoyed your time with us and cannot wait to welcome you back!

Hi Camille, Thank you so much for taking the time to leave us a 10/10! We are happy to see you enjoyed your time and we look forward to your next visit!Cheers,Team Surfrider

Hi Cory,Thank you for leaving us a 5/5 review! We hope to see you back in Malibu soon!Cheers,Team Surfrider

Hi! Thank you so much for taking the time to leave us some amazing feedback. We are so thrilled that you two enjoyed your time at the hotel and happy you got some fun waves in the process! We hope to see you back in Malibu soon!

Hi Elsa, It was a pleasure hosting you and Michael for a couple nights, you two were amazing! I am disappointed to hear that our restaurant did not live up to your expectations as we take great pride in each and every dish that leaves our kitchen. As far as the rooms, they are 250 square feet as advertised on our website. I am happy to hear that you enjoyed your time overall and hope we get the opportunity to welcome you back soon!

Hi Zoran, Thank you so much for leaving us a great review. We are thrilled to hear you enjoyed your stay! We are already looking forward to your next visit.

Hi Nelson, Thank you for taking the time to leave us a fantastic review! We are delighted to hear you loved your experience with us in Malibu. We are always looking to improve our service so thank you for the feedback. We hope to see you back in Malibu soon!

Hi Ronald! It was such a pleasure hosting you and Debra this past weekend. You two are amazing and we would love to have you back soon! Thank you for leaving such an great review with beautiful photos, looking forward to your next stay!

Hi John, We are delighted to hear you enjoyed your time with us. Thank you so much for staying with us and taking the time to leave such a kind review! See you on your next trip to Malibu!

Hi Robert, I want to first thank you for taking the time to leave us a review! As seen on our website all of our rooms (besides our two suites) are 250 square feet and we are located on iconic Pacific Coast Highway. You stayed in our Pacific Room that has beautiful views of Surfrider Beach and the Malibu Pier but am sorry you found the view poor. Our Food and Beverage Staff is also instructed to leave the morning coffee orders outside of the room if the occupants do not answer the door. This was the case for both of your morning orders. We wish this was something that was brought to our attention during your stay as we could have done something to accommodate you. We really hope to get the opportunity to make your next stay a perfect one!

Hi Benjamin, Thank you so much for taking the time to leave a great review. We are thrilled to hear you enjoyed you experience and we're looking forward to your next visit!

Hi JeanMarie,Thank you for leaving us such a great review! We are delighted to hear that you thoroughly enjoyed your time with us, looking forward to your next stay!

Hi Adam! Thank you so much for taking the time to leave us such a great review. We are beyond thrilled that you enjoyed the hotel AND had a great time at the Coldplay concert! We are looking forward to hosting you again on your next visit to Malibu.

Hi Rick, thank you for taking time to leave us a review! We are so stoked that you enjoyed your stay! I am sorry to hear you were disappointed with our onsite parking charge of 25. This is something we find important so our overnight patrol can keep the parking lot secure. We hope we were able to make it up to you with the views and amazing vibes from the roof deck. Looking forward to your next stay with us!

Hi Katie, thank you for leaving us such a great review. We are so thrilled to hear you enjoyed your stay here in Malibu. Looking forward to seeing you soon!

Hi Mauricio!It was a pleasure hosting you and your wife for her birthday trip. We are so happy that you enjoyed your stay and are looking forward to your next trip back to Malibu!

Hi Peter! Thank you for taking the time to leave us a review. We are happy you enjoyed your stay and hope to make your next stay a 5/5!

Hi Marybeth!Thank you so much for taking the time to leave us such an amazing review. We are beyond thrilled that you enjoyed the property and staff alike! We cannot wait for your next visit to Malibu!

Hi Matthew! Thank you so much for taking the time to leave us such an amazing review. We are delighted to hear you enjoyed your time with us here in Malibu and look forward to your next visit!

Hi Stephen! Thank you for taking the time and leaving us a great review. We are thrilled that you enjoyed your time with us in Malibu. We hope to see you back here soon!

Hi Christopher, thank you for taking the time to leave us a review. We wish your time was more enjoyable while you were here! While we are located on the iconic Pacific Coast Highway, we were extremely conscious of this when renovating the property and installed triple paned noise cancelling glass in our sliding glass doors. Each room also contains a complimentary white noise machine for those who might be a bit more sensitive to outside noise. None the less, we are saddened to learn you didn't enjoy the property as much as we anticipated. We hope to host you again soon and will try to make your next stay a perfect one!

Hi Alexa, thank you for taking the time to leave us a review of your stay. We wish we had more specific feedback so we could make your next stay a 5/5! Hope to see you soon.

Hi Cortney, thank you for the 5/5 review after your stay at The Surfrider! We hope to see you again in the near future.

Hi Todd, thank you for the great review and the kind words! We are thrilled to hear you thoroughly enjoyed your stay with us and can't wait for your next trip!

Hi Juliet, I want to start off by thanking you for taking the time to leave us a review. The rooms are advertised online as 250 square feet. I do apologize that you were unhappy with the size of your room. We aimed to recreate The Surfrider's roots, a classic 1950's Californian motel into the boutique hotel that it is today. Although the rooms are smaller, this allows us to capitalize on the guest experience and personal touch that you can't find at larger hotels. We understand that it is not for everyone and are disappointed you were not satisfied! We did see the negative in-house feedback you left while staying with us but when we reached out, we did not receive a response. Next time we hope to get the opportunity to fix an issue before your stay ends. We hope the opportunity to host you again!

Hi Beth! Thank you for leaving us such an excellent review. We put in a lot of time to ensure everything is taken care of, so happy to hear you noticed and appreciated the room scent! We are looking forward to having you back soon.

Hi Kelly! Thank you so much for taking the time to give us some feedback after your stay. It was great having you and we are so stoked that you found the hotel and the roof deck to your liking. We are sorry to hear you encountered slow service on the roof deck as we strive to surpass the expectations of our guests to the best of our abilities. We hope to host you again here in Malibu soon!

Hi Tracie! Thank you so much for the kind words. We put in a lot of time to ensure that every guest has a top notch experience and feels right at home. We look forward to your next stay with us in Malibu!

Hi Scott! Thank you so much for the review, we are delighted to hear you enjoyed your stay with us. We hope to see you back in Malibu soon!

Hi Laura! Thank you for the great review, we hope to see you soon in Malibu!

Hi Nicole,We apologize that you feel our hotel cancellation policy was not up to your standards. It is unfortunate that you requested a cancellation of your reservation that did not fall within the hotel’s cancellation policy. It was within our nonrefundable cancellation window and therefore we are not able to refund or move the booking. Our policy is explicitly stated on our website and again upon booking. Seeing that you did not make it to the property to accurately assess our space or staff, we hope that if you decide to come out to the hotel in the future, you will be able to have a great experience.

Hi Kathryn! Thank you so much for the kind words! We take pride in our staff being warm and hospitable. Delighted to hear you enjoyed the rooftop as well, hope to see you back here soon!

Hi William! We here at The Surfrider are so pleased to hear you enjoyed your stay. We are looking forward to hosting you again in the future!

Hi Roger! We are thrilled to hear that you had a very pleasant experience here at The Surfrider! Thank you so much for the kind words as we take pride in our excellent staff. We hope to see you again in Malibu soon!

Hi Craig, Thank you so much for the positive review and are thrilled to hear you enjoyed your time here at The Surfrider. We cannot wait to have you back here soon!

Hi Eduardo, Thank you for taking the time to write us such a kind review. We are delighted to hear that you throughly enjoyed the roof deck and found the staff hospitable! Thank you again and we hope to host you again soon.

Hi Cheryl, Thank you for the positive review! We are pleased to hear you enjoyed your stay with us here at The Surfrider. Looking forward to having you back here soon!

Hi Ariane, thank you for your review and happy you enjoyed your stay with us at The Surfrider. Our team's procedure is to send an email out to all of our guests prior to their arrival about our limited menu offerings. After investigation, I see that our team did inform you of the limited menu 6 weeks prior to your arrival via the booking engine that you used. We are happy to personally send you an email once our kitchen renovations are complete in order for us to show you the full Surfrider experience during your next stay. Thank you so much for the review as we are always improving our guest experience.

Hi Todd,We are so happy that you enjoyed your stay with us! We are excited to see you again! - The Surfrider Team

Hi Brittany,I apologize that you felt our service was not up to your expectations during your stay with us. I am disappointed that your concerns were not directly addressed to any member of our team while you were here. We could have helped turn your experience around and make it special, if we were made aware.We were very accommodating when you were late to your dinner reservation and added more guests than was originally approved; we still waived the table fee. Our team also assisted your friends in placing personalized gifts in your room upon arrival. The only thing I can think of was that we were not able to extend our breakfast service for you because you missed your 10 am reservation. We are an intimate staff and space and we plan our menu times accordingly in order to help us prepare for the next service, and unfortunately extending service was not something we could accommodate. Again I would like to stress that there were no feedback or dissatisfactory remarks communicated to any member of our team throughout your stay, which without, we can not actively mend any situations. We at the Surfrider are always looking for ways to evolve and improve, so please feel free to reach out directly with any more questions or concerns. Warmly,Arielle

Hi Melissa,Thank you so much for taking the time to provide us with feedback on your experience. We enjoyed having you here with us, and we are so sorry to see that you were not pleased with your stay. We are committed to providing the best guest experience in the business and are disappointed that we did not exceed these expectations for you. With that said, we welcome specific feedback in the areas in which you felt we could improve as it's challenging to grow without any context. We would love to learn how we can host you better in the future so please do not hesitate to reach out to us so that we can further talk about your experience.

Hi Kirk,We are so sorry to see this review come through. We are passionate in our guest experience and will do what it takes to meet their needs. That said, it is difficult for us to improve without further context to this rating. We understand there had been confusion regarding our complimentary coffee service and we were happy to immediately issue you a refund for your order. Please do not hesitate to contact us directly as we would love the opportunity to talk further about your experience.