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Reviews of Travelodge by Wyndham Fairplex Pomona

2 out of 5
Travelodge by Wyndham Fairplex Pomona
1700 Gillette Rd., Pomona, CA

Reviews

5.2
Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 2 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 6 out of 25 reviews" "
Rating 2 - Terrible. 9 out of 25 reviews" "

5.4/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

5.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Kai

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
For $149.72, this hotel has no WiFi, no breakfast, faulty socket at sink, creaking beds, and even bathing towels not provided... Besides, strange people walking outside after midnight. Dog barked fiercely on second floor. Unfortunately, this is the worst motel I ever booked.
Stayed 1 night in Apr 2024
Response from Glan on Apr 20, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay with us. We're actively renovating our hotel to improve the guest experience, and we understand that some aspects of your stay fell short of expectations.Your comments regarding the lack of WiFi, breakfast, faulty socket, creaking beds, and missing bathing towels have been noted, and we will address these concerns with our team to make necessary improvements. We also apologize for any disturbances you experienced due to other guests or pets.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is valuable to us as we continue to make improvements.If you decide to stay with us again in the future, please reach out to us directly so we can ensure a more pleasant experience. Thank you once again for your review.

4/10 Poor

Haili

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Glan on Apr 20, 2024
Thank you for sharing your feedback. We're sorry to hear that your stay with us did not meet your expectations. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case.We take your feedback seriously and will use it to make necessary improvements. Your experience is important to us, and we appreciate your candid comments as they help us learn and grow.If you have any additional concerns or if there’s anything specific we can do to make things right, please feel free to reach out to us directly. We would welcome the opportunity to better understand your experience.Thank you once again for your review. We hope to have the chance to exceed your expectations in the future.

4/10 Poor

Steven

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty
Stayed 1 night in Apr 2024
Response from Glan on Apr 20, 2024
Thank you for sharing your feedback about your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We value all feedback as it helps us improve and provide a better experience for our guests.If there are specific areas where we can improve, please don't hesitate to let us know. Your feedback is important to us, and we're committed to addressing any issues you encountered.We appreciate your time in sharing your review and hope you'll consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Vidal

Stayed 2 nights in Mar 2024
Response from Glan on Apr 20, 2024
Thank you so much for your amazing 5/5 star rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to provide you with a positive experience.Your kind words mean a lot to our team, and we're delighted that we could make your visit memorable. We strive to provide the best service and comfort to our guests, and your feedback lets us know we're on the right track.We look forward to welcoming you back in the future for another exceptional stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

4/10 Poor

Sonia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this property is being updated , the updates are done sloppy , the room was not clean . Took shoes off and floor turned my feet black , toilet had dirt and hair around bottom. Furniture had food spots and dirt . Had not been clean throughly.
Stayed 2 nights in Mar 2024
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

10/10 Excellent

m

Stayed 1 night in Feb 2024
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend. It is unsafe, dirty, and run down.
Stayed 2 nights in Feb 2024
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

2/10 Terrible

XINYU

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It's the worst experience I ever had. You can hear clearly when people walking and talking. Very limited and poor bathroom supplies. The toliet paper was not flushed from last guest. The price is not cheap. Don't come!
Stayed 1 night in Jan 2024
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

4/10 Poor

Nicole

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While they are doing work on the property, this place feels unsafe as you drive up and when you go into the lobby. My room is newly renovated but there is no mirror, no trash cans, and only a single bath towel with no hand towels or wash clothes. Also, there are only 3 local channels on the tv.
Stayed 1 night in Oct 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

4/10 Poor

Summer

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

8/10 Good

Randy

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Quiet and somewhat hidden but the floor can be swept better. Overall not bad for the price.
Stayed 1 night in Sep 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible - Hotels.com should not promote.
The area felt unsafe, with homeless men on the property. Very unclean outside - dirty sidewalks, parking areas and pool - which was closed "due to COVID-19". No towels in room, which looked as though it had not been cleaned. No dresser, bedside table, chair, closet or other place to hang clothes.
Stayed 1 night in Aug 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

2/10 Terrible

Christine

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Someone stole my bike and they would not allow me to see the video on camera to see who stole my bike
Stayed 1 night in Jul 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like because they let me extend my stay and very friendly and they don't act all disrespectfull like other hotels in Pomona
Stayed 1 night in Jul 2023
Response from Glan on Mar 25, 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled beautifull rooms
Stayed 1 night in Jun 2023
Response from Glan on Mar 25, 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!

2/10 Terrible

douglas

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was a it hole
Stayed 2 nights in May 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, mold on ceilings, huge cracks in mirror, toilet uncleaned when we arrived, stains on sheets, graffiti everywhere, and cherry on top was the blood spatters all over the floor. Idk how they get away with it, honestly. We couldn't sleep there for obvious reasons and we couldn't get our money back.
Stayed 2 nights in May 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

2/10 Terrible

Salvador

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Glan on Mar 25, 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023
Response from Glan on Mar 25, 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!

10/10 Excellent

xu'fei

Stayed 1 night in Feb 2024
Response from Glan on Mar 25, 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!