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Reviews of DoubleTree by Hilton LAX - El Segundo

4 out of 5
DoubleTree by Hilton LAX - El Segundo
1985 E Grand Ave, El Segundo, CA

Reviews

6.8
Rating 10 - Excellent. 309 out of 1002 reviews" "
Rating 8 - Good. 208 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 137 out of 1002 reviews" "
Rating 2 - Terrible. 175 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melody

Business traveller
Liked: Cleanliness, staff & service, amenities
Check in was a breeze and the staff was helpful
Stayed 1 night in May 2024

2/10 Terrible

Angel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon walking in, the room smells old, musty and like mildew. We stayed for three nights and were questioned constantly about if we were guests, having to verify our name and room number. Was charged an extra day for parking by one staff and told by another they could not issue a refund claiming they aren’t even supposed to charge. Snack bar is minimally stocked. Unable to connect any streaming service to TV. No bathtub and the shower does not drain properly so the entire bathroom floor became soaked each time it was used. Sink was clogged with hair and did not drain. Side tables in room were sticky. Stains all over comforter and sheets. Elevator floors were constantly sticky. Staff was overall rude. Opening bedroom window- large amounts of lint came in. looking down outside the window, lint was covering the balcony below and had to be some sort of fire hazard.
Stayed 2 nights in May 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Room service was unable to provide an extra pillow & I have back problems. Also parking was very inconvenient & unsafe . I had to park on the 6th floor walk all the way down and in the alley in the dark from the elevator.
Stayed 1 night in May 2024

2/10 Terrible

Angel

Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Benjamin

Travelled with partner
Disliked: Cleanliness
Bathroom literally flooded every time you used the shower. I understand this is a handicap room but the water has no where to drain when it floods to the toilet. There was about 4 in of water flooded all over the bathroom floor and out into the carpet area. I notified the front desk and all they did was give me towels. Very hard to use the restroom when the whole bathroom is flooded during our stay.
Stayed 2 nights in May 2024

6/10 Okay

Estella

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Racing in parking lot where my car was after being charged I would expect better oversight. Shower door was broken. Milk and Salsa from last guests were still in the refrigerator. Hall by elevator smells like burnt wires. Front desk was very nice but I will not be staying here again.
Stayed 2 nights in May 2024

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet wouldn't flush. Had to ask many times for new towels.
Stayed 3 nights in May 2024

10/10 Excellent

Jay

Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean and lovely staff
Stayed 1 night in Apr 2024

8/10 Good

Scott, Danville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A decent choice for a business stay in El Segundo near LAX. The room furnishings weren't quite as upgraded as other Doubletree properties that I've stayed in recently. The nightly parking fee is annoying and I probably wouldn't stay here again because of it. Same with the $20 breakfast buffet. They offer the same mediocre food that most mid-range hotels offer for free.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024

8/10 Good

Alejandro Diaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, my stay at the hotel was pleasant, the staff was extremely helpful and friendly however, I must mention that the mattress was quite uncomfortable. While the room was very clean and well-appointed, the mattress seemed old and lacked support, which made it difficult for me to get a restful night's sleep. I believe updating the mattresses would greatly enhance the comfort of guests staying at the hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Travelled with family
Liked: Staff & service
I really did not like the fact that the airport shuttle has been eliminated. It's quite an ordeal to get from the airport to the hotel - have to take a shuttle from the airport to the Uber/Lyft location, then pay $25 to get to the hotel. Really appreciated the shuttle when they had it. Also had to pay $27 for parking - I know that's kind of the going rate, but it's a lot for outdoor park-yourself.
Stayed 1 night in Mar 2024

10/10 Excellent

Saprina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good place….. comfy beds
Stayed 1 night in Mar 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay near LAX. Safe, clean and comfortable
Stayed 3 nights in Mar 2024

6/10 Okay

Damon

Liked: Cleanliness, staff & service
I did not like the pillows
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandro

Liked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Diane

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Clogged drain in bathroom, broken blinds,
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The lower floors have windows that open a little bit. The higher floors don't - re: post shower humidity, bathroom in general.
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Maral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and close to many restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

Earnest Christopher Shinault,

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024

6/10 Okay

DeVonia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My first issue is that I called to see if there was early check in and was advised that there was and that I can come and check in at 3. However when I arrived I was told I had to wait until the original check in time. That was inconvenient. The front desk staff was amazing and patient with me, and very welcoming when I returned. My second issue, I left my room to get food and returned to my room, upon returning to my room house keeping was cleaning out the room I still had 45min to checkout I felt like I was being kicked out. I wasn’t allowed to go back in even though I still had my key.
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my trip from @#$@
came down for a short business trip. Staying in a home Trip turned into the trip from h%$#. My stay at the Double Tree in El Segundo was like a stay in a quite heaven. They where very helpful with me understand what I needed to do to extend my stay several times, never had to move my room, was all ways quite and restful.
Stayed 12 nights in Jan 2024

10/10 Excellent

Cierra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy stay if you have a car. Not close to the typical LA sites but worked for going to a concert at Sofi for the night. Very clean and nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Tijerra

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Lorelei

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple! Just how I like my stays.
Stayed 2 nights in Feb 2024

10/10 Excellent

adly

Liked: Property conditions & facilities, room comfort
We really enjoyed staying at this double tree location , housecleaning arrived every morning did bed, clean towels took out garbage . Staff super friendly and helpful definitely will stay here again when visiting LA
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check your card for extra charges!!!!
Room was amazing but what ruined my stay was the service. They have charged me extra on so many things, it didn’t seem like an accident. I’ve called twice to complain they keep saying they will refund me and then my refund disappears from my account. I’m still trying to get my refund…
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to Stay. Very clean hotel and convenient location to everything we wanted to do. Alicia ay the front desk was extremely helpful and very pleasant. Enjoyed the fresh baked cookies everyday too.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean and inside room noisy.
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 2 nights in Feb 2024

10/10 Excellent

PHUONG Q.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 👌
Stayed 4 nights in Jan 2024

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel from haven trip from hell
I have had to extend my stay 3 times never a problem never had to move rooms, front desk very helpful even when the room key fell out of my pocket in the car and I thought it was lost. has been very nice stay here trip has been a very bad one and the Double Tree in El Segundo has been a wonderful place to unwind
Stayed 15 nights in Jan 2024

10/10 Excellent

Heidi, Tumwater

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for business
Stayed 1 night in Jan 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 3 nights in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean
When entering the hotel it didn’t smell clean or fresh in the lobby or the elevator. There was a strange smell. Every time I washed my hands in the room the water smelled bad like sewage water. The bottom of the bath tub had a permanent slip material that looked dirty. Over all it didn’t feel clean in the hotel to myself or my family
Stayed 1 night in Jan 2024

8/10 Good

Usman

Travelled with family, Business traveller
Liked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Kevin Wayne

Stayed 4 nights in Jan 2024

8/10 Good

Sallie

Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024