Ratings based on 1,891 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Mar-2015
The staff was very polite and I was treated very well. The room was really clean and quiet.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami, FL

Perfect for an overnight flight connection on BA.

Posted 28-Feb-2015
The location makes this hotel about as perfect for an overnight connection on BA as it could possibly be. Rooms are spacious - king bed, good sized bathroom with separate shower & bath - clean and modern with bonus of free WiFi (all too rare in hotels). Excellent service and good restaurants add to the package. Will definitely stay there again.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

very comfortable with all the facilities you want

Posted 28-Feb-2015
Pros: exceptionally clean.....very attentive staff.
Cons: nothing
Location: see above
excellent if you have an early morning departure from Term 5.......especially if you are arriving from the South with half the M3 being dug up!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

搭早班机旅客首选

Posted 25-Feb-2015
有个连廊直通第5航站,超方便,同时房间的隔音非常棒,完全没有噪音,可安静入睡,对差旅人士是一大享受。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Reurieth

Luxuriöses Hotel direkt am Flughafen

Posted 23-Feb-2015
Pros: Freundlichkeit der Mitarbeiter
Location: direkt am Flughafen Termial 5.
Super Hotel, sehr freundliches und zuvorkommendes Personal, saubere und geräumige Zimmer. einfach Klasse Hotel..
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel.

Posted 22-Feb-2015
Great for travelers flying out of Heathrow Terminal 5.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom YYC

Nice hotel for long or short stays

Posted 19-Feb-2015
Pros: Location, quit, cleanliness.
Location: Five minute walk from terminal 5. 20 to 30 minutes from other terminals.
Perfect location for a business traveler looking for some rest or alone time between flights. Rooms are quit and clean. It is about a five minute walk from terminal five.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa

Pleasantly impressed

Posted 18-Feb-2015
Pros: Design, comfort, options...
Cons: Not much
Location: Take the express or underground and go to the city....
Friendly staff, clean, good facilities, excellent access to transportation, good beds, quiet.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom WA state, USA.

Perfect for T5

Posted 15-Feb-2015
Pros: Location, location, location.
Cons: Wake up calls...see above.
Location: Perfect for T 5. Didn't go anywhere else.
I booked here as it is perfect for LHR, T5. It's just a covered short walkway across from the hotel to the terminal. Reception/check in is professional, welcoming and polite. I was two hours early for check in but they checked me in anyway. No problem. And very much appreciated. I was also given a free drink voucher for the hotel bar...very nice. The Sofitel is beautiful and a perfect location for T5 but almost felt like I was in T6 ...Other words, vast and lots off travelers here, there and everywhere. My room was spacious with a king bed. Nice clean bathroom with seperate shower and tub. Very quiet, no airplane noise at all. A bar of chocolate was delivered to my room by reception. How nice was that. I could also have booked a SixT rental car and returned in same area without all the hassle of returning elsewhere. My only one grievance was that I did not get my 5am wake up call. Could have been a big problem but I was awake anyway. I mentioned it at checkout and staff were very apologetic. But still... They have to make sure that wakeup calls are logged and delivered..As I was too early for a prepaid for breakfast they made me a very nice to go continental breakfast which was handed to me at checkout. A nice selection of fresh pastries, large bowl of fresh fruit, water and a packet of crisps. Thank you Sofitel. I would book here again without hesitation. Especially if leaving from T5.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom florida

Great experience before flight out of heathrow

Posted 14-Feb-2015
Pros: Everything. Have to say I travel a lot and this was a beautiful and comfortable hotel. Breakfast was excellent. Would definitely stay here again
Cons: Check out and bad attitude of staff person while checking out.
Location: Terminal 5 location awesome
Excellent until confronted at checkout about paying for breakfast that was included in the rate. Was asked to prove that it was included had to get all my paperwork out for copying while running late for the flight. Very annoying and not friendly at check out.