Ratings based on 1,400 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Australia

Hotel right at the airport

Posted 27-Aug-2014
Pros: The spacious rooms and separate shower.
Cons: Fresh milk for tea. If an alternative room is available that does not have people looking into it via the windows, this should be given to the client.
Location: Right at the airport, Terminal 5. Also easy access to the Express train into London and the underground.
Very comfortable modern rooms, large and spacious. A separate shower was very welcome. Fresh milk for a cup of tea should have been provided in a hotel of this calibre. I had a room on level 1, which faced the walkway to the hotel. I could not leave the curtains open as people arriving could look straight into my room. This was a definite negative for me.
4 out of 5
Recommended
for Everyone
by A verified traveller from NY, NY

Convenient to LHR

Posted 27-Aug-2014
Cons: They need to try to speed up check-in or increase the staff in the late evening when planes arrive late at LHR.
Just a short walk from terminal 5 at LHR. Clean, well equipped rooms
4 out of 5
Recommended
for Other
by A verified traveller from uk

Great hotel, so convenient for the airport.

Posted 26-Aug-2014
Pros: The lovely gentleman who booked me in at reception, he even escorted me to the lift, knowing that I had stayed there previously.
Cons: As above.
Location: Perfect for travelling from the airport
My only criticism being the experience I had whilst using the bar. As a lone female having a drink in the bar, I felt quite vulnerable and invisible. Whilst there was table service, I actually had to go to the bar to purchase 2 out of three of my drinks as the staff were busy serving other customers,ie 3 very chatty ladies at a nearby table. I also had to request some nibbles which were readily supplied to all other tables. I would like to think that the staff could be more attentive to lone females as it's not easy at the best of times to be in a bar on your own. I actually wanted to have a meal, but thought better of it. Having said that, I will be staying again as it's the only hotel at terminal 5.
5 out of 5
Recommended
for Everyone
by A verified traveller from Berlin

Excellent airport hotel

Posted 19-Aug-2014
Pros: If you're taking an early flight from Heathrow's terminal 5, stay here. Lovely big room & bathroom & comfortable bed
Had to be at the airport at 5 a.m. for an 8 a.m. flight, and stayed just the one night. Staff friendly and very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from NC

Airport Hotel

Posted 19-Aug-2014
Pros: Staff and rooms
The Staff were incredibly kind and efficient. Luxurious accommodations.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Bye Bye England!

Posted 19-Aug-2014
Pros: Great hotel, friendly & helpful staff. Truly.
Location: Great location for all Heathrow terminals and Heathrow Express to Paddington.
This is a wonderful hotel and location. We picked up & returned our car rental from Heathrow at this location then walked to the hotel from car rental, so easy. Next day from hotel hopped on the Heathrow Express to Terminal 2 (free) for our flight home, voila.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Sydney

Wonderfully relaxing after a long flight

Posted 18-Aug-2014
For me the Sofitel is the perfect hotel for short stay business trips in London. After a long flight the last thing I want to do is spend hours getting to a hotel, and perhaps even then having to leave my bags with the concierge (as I often arrive in the morning). The Sofitel is directly connected to T5 making the journey painless. The hotel achieves a wonderful fusion of clean, modern ascetics with comfort and style. The staff are extremely well trained and attentive to your needs. Even arriving off an early morning flight my room was available, allowing me to freshen up and relax. Two thumbs up!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2014
We stayed at Sofitel the night before our flight home to the US after two weeks in Europe. It was the perfect place to stay after our exhausting trip. Clean, luxurious, surprisingly quiet so close to Heathrow and good room service. You might need a primer on the electrical system and the shower, but very very nice.
4 out of 5
Recommended
for Everyone
by A verified traveller

Easy Airport

Posted 17-Aug-2014
Pros: Location, facilities.
Cons: Include breakfast.
I love the ease of staying at the Sofitel. It makes an overnight layover so much more pleasant. However, the breakfast really should be included in the rate as this is not an inexpensive hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Posted 16-Aug-2014
very enjoyable, clean, confortable, handy for terminals spa treatment good