Ratings based on 1,490 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK and Spain

Excellent

Posted 16-Oct-2014
I received an upgrade from Expedia so really enjoyed extra value for money. Even without the upgrade, I think it would have been more than satisfactory. King size, comfortable bed in a large, clean, modern, quiet and well-appointed room. Lovely breakfast with lots of choice for travellers of all origins. Staff were friendly and helpful, including check-in, restaurant and the people who organised my transportation. Will definitely use this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel right at Heathrow

Posted 15-Oct-2014
Missed a connection and had to stay overnight. Hotel is connected to Terminal 5… very convenient. Very nice hotel, excellent service. Had dinner at the less formal restaurant and the food was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sussex. England

Good hotel for access to Terminal 5

Posted 8-Oct-2014
Pros: Nearness to Terminal 5
Cons: More choice of restaurants and bigger bar
Location: Next to Terminal 5, short walk, very good
We stayed in this hotel as had an early start the next day for our flight. Good hotel, pleasant surroundings and good restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nova Scotia.

Comfortable hotel,

Posted 8-Oct-2014
Pros: Everything was done to make it a very pleasant experience.
Cons: Nothing
Location: We just arrived to stay overnight so we did not take in any of the sights.
Comfortable hotel, comfortable bed, ate dinner in the restaurant which was excellent. Staff were extremely helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sylvan Lake, Michigan, USA

Great night's rest before a long flight home

Posted 8-Oct-2014
Pros: Immaculate rooms, with robes, slippers, and charging stations. Friendly and helpful staff. Good spa.
Our stay at Sofitel was after a whirlwind 15 days across England and Europe. We arrived the afternoon before our flight from Heathrow back to the states. Sofitel was the perfect 'unwind' before heading home. Solid dining choices, clean rooms with extra amenities, and a spa that my wife took advantage of (she got a steam, shower, and massage there) was perfect for recharging the batteries and resting sore touring muscles. Five pounds will get you a shuttle to any of the other terminals. It made an airport experience (which I hate) as pleasant as it possibly could be.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Very convenient hotel linked to LHR Terminal 5.

Posted 7-Oct-2014
Perfect location for our bight into Lindon Heathrow's Terminal 5 with our departing flight the next day from Terminal 5.
4 out of 5
Recommended
for Everyone
by A verified traveller from Burnaby, British Columbia

Oasis

Posted 7-Oct-2014
Pros: loved the bed, the long bath tub, the complimentary tea and wifi and the I loved the fact that it was at terminal 5.
Cons: My reservation was to include a free breakfast buffet daily for 4 days but in the end they only let me have 1. Staff seemed confused.
Location: The location is a 5 minute walk from terminal 5 to the hotel. I used the tube to travel into London but there are other transit choices.
Spacious, comfortable, clean room. Complimentary coffee/tea, mini fridge and wifi (with a limit). Quiet room with the most comfortable bed. Air con was excellent. I stayed for 4 nights and used the tube to travel into London each day. Easy access from the tube at Terminal 5 to the hotel, about a 5 minute walk. This was my first visit to London and I was glad is stayed at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent airport hotel

Posted 6-Oct-2014
Pros: Very laid out rooms , lovely restaurants and bars
Location: Heathrow terminal five
We arrived late at night , we were offered a complimentary upgrade and given a voucher for a drink at the bar ! Breakfast was excellent the staff could not have been more helpful , we were even assigned a. Personal lady to serve our coffee and tea plus she made our toast !! The service was excellent definitely will return when travelling to London
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Posted 6-Oct-2014
Nice location, surprisingly quiet for being in the airport. Huge updated gym
2 out of 5
by A verified traveller from Switzerland

Really not a 5 star hotel by far

Posted 5-Oct-2014
Pros: Location next to T5
Cons: Staff training, appearance, room comfort, free wifi is useless
Location: Walking distance from T5
Rated 5 star but staff extremely untrained, slow in all senses and room nothing special for price positioning of the hotel. You really pay for the location and best imagine you are going to a nice top 3 class hotel. Internet is "free" but signal doesn't reach all rooms and is extremely slow.