Ratings based on 1,037 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Business Travellersby SB from Austin, TX
Perfect location for flying in or out of HeathrowPosted 23-Apr-2014
Pros: Proximity to Heathrow, value, amenities, decor, new
We had an overnight layover, so we found the Sofitel was the only hotel in Terminal 5 at Heathrow. It's gorgeous! We were pleasantly surprised and made the layover much easier. Everything is high tech and new. The value is really there. The next morning, we walked out of the hotel, right into the terminal! I highly recommend this hotel if you need to be near the airport. The restaurant was very good as well. We didn't have to leave at all (no taxi fare)
for Business Travellersby Barb from Washington DC
Excellent location!Posted 23-Apr-2014
Pros: how close to the airport
Cons: instructions for working out the room lighting.
Location: right off the train lines, and next to the airport.
Good breakfast choices. Most staff were very polite and helpful.
for Everyoneby Dimitar from Sofia, Bulgaria
Everything is great at the Sofitel HeathrowPosted 22-Apr-2014
Pros: Service, rooms and quality of interior are superb.
Cons: The TV channel selection was very limited/poor. The hotel needs to get the local Sky and BT Sports full package to begin with.
I had an excellent stay as always. The staff and rooms are great, and one can enjoy great breakfast at the restaurant. If you fly from or through terminal 5 at Heathrow, don't hesitate to book at the Sofitel.
for Everyoneby Venezia from Calgary,AB.
Oasis of CalmPosted 21-Apr-2014
Pros: This is the perfect airport hotel,right at Terminal I can easily walk to this hotel,and it is a perfect spot to relax for the next leg of the journey
Cons: Cannot think of. Thing!
I love this hotel when I need to overnight at Heathrow. It is so convenient,and very relaxing. The staff are very charming and helpful. I have nothing bad to say about the Sofitel Heathrow. I will certainly be back!
for Business Travellersby luis from caracas
One of the best airport hoteles I have beenPosted 21-Apr-2014
They gave us an upgrade to a Junior suite. Breakfast buffet was complete and with excelente quality.
for Everyoneby A verified traveller
Best hotel at London Heathrow AirportPosted 21-Apr-2014
Pros: Great service and friendly staff. Rooms very comfortable.
Great hotel, exceeded our expectations and the service could not fault. Rooms very comfortable. Service in the bar and restaurants excellent. We were upgraded when we checked, which was great surprise. Would recommend this hotel and will stay at this hotel when in London again. Easy access to Central London using the underground. You could use Heathrow express if in a hurry but this is expensive.
for Everyoneby V from Glasgow
East access to T5Posted 18-Apr-2014
Pros: Proximity to T5
Cons: More Tea/coffee supplies and biscuits.
We chose this hotel as it has easy access to T5. Staff were very courteous and room was comfortable. One minor complaint, although it was a welcome gesture to have our luggage taken to our room we had to wait 15 minutes before it arrived (after calling reception). After a 13 hour flight we just wanted to shower and change so the wait was irritating. We only had two tea bags and enough milk for one cup of tea each so had to wait until breakfast for our morning cup and for the price we paid for the room we would have expected a biscuit. It was strange to open the curtain and look out on to the lobby with people walking by so dressed with the curtains shut.
for Everyoneby K from Cambridge
Great hotel and because it's part of the Expedia VIP Access programme they treated me like a Queen. The hotel is very conveniently located for Terminal 5 making it the ideal place before or after a long flight.
Dear Guest, Thank you for taking the time to write a review following your most recent stay with us. I am delighted to read you enjoyed the benefits Expedia Elite members receive and that you felt you were treated like Royality during your stay! I was pleased you found our location to be convenient especially for terminal 5 and overall you had a perfect stay. I hope you had a safe and pleasant onwards jouney and we look forward to welcoming you back in the near future. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
Dear Guest, Thank you for taking the time to write a review following your most recent stay with us. I am delighted to read you enjoyed the benefits Expedia Elite members receive and that you felt you were treated like Royalty during your stay. I was pleased you found our location to be convenient especially for terminal 5 and overall you had a perfect stay. I hope you had a safe and pleasant onwards journey and we look forward to welcoming you back in the near future. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
for Familiesby Terry from Dominica WI
First time at Sofitel LHRPosted 14-Apr-2014
Pros: Attitude of staff. Smart, polite and keen to please
Cons: My only comment on improvement is that the cost of meals is excessive for what is produces
Location: Attached to terminal five which means overnight stay is good for early flights out of London. Sorry no photos available at this time, still on vacatio
When making reservation thought the cost was excessive. On registering and staying we found that the reception, meet and greet was excellent. Our refreshments were good and dinner was excellent if a little costly. The waiter service was OUTSTANDING. Overall the cost was acceptable for a one night stay.
Dear Guest, Thank you for your rating and taking the time to write a review following your recent stay with us. I was pleased you had an enjoyable first stay with us and you found your dinner to be excellent and the service you received outstanding. I hope you had a pleasant onwards journey and we look forward to welcoming you back soon. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
for Everyoneby james from Glasgow, Scotland
Brilliant hotel right at the airportPosted 13-Apr-2014
Had a long stopover so decided to book a hotel for the night. Really glad I chose the Sofitel. Staff were great, rooms were really comfortable too
Dear Guest, Thank you for rating us to be a brilliant hotel and taking the time to write a review following you recent stay with us. I am pleased you had an enjoyable stay during your long stopover and you enjoyed our service. I hope you had a pleasant onwards journey and we look forward to welcoming you back soon. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow