Ratings based on 2,198 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great stay! Staff were excellent.

Posted 3-Aug-2015
Stayed there for the first time and it was a fantastic experience. Staff were extremely friendly and attentive and the room was very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Convenient if connecting through Heathrow

Posted 2-Aug-2015
Pros: The convenience if connecting through Heathrow and have to spend the night. The fact the hotel is connected to the airport, is so valuable.
Cons: Customer service at the check-in time/the interpretation of reservation rules Windows of rooms overlooking courtyard could be reflective for privacy
Location: Excellent location for connecting through Heathrow.
-Overall positive experience. However, the experience at the time of check-in was on the negative side. - The room was excellent, very comfortable and very clean.
2 out of 5
by A verified traveller

Very Disappointing

Posted 1-Aug-2015
Pros: nothing
Cons: The bed was uncomfortable and room smell.
The beds were not comfortable and the room smelled of chemicals. We also ask for a wheel chair to be ready in the morning for my mother and of course the wheel chair was available. I wished I had stayed at another hotel in the area, but I looked at the reviews and decided to give this hotel a try.
2 out of 5
Recommended
for Families
by A verified traveller

清潔なホテルです。

Posted 28-Jul-2015
Cons: オンライン決算のお客さん用の受付が必要です。
清潔で素敵なホテルです。チェックインするのに30分も待たされました。事前にオンライン決算しているお客さんは別の受付をしてほしいです。空港に接しているので、ホテル探しのお客さんがたくさんいて、そのために時間を取られていました。
5 out of 5
Recommended
for Everyone
by A verified traveller

T5 is connected

Posted 25-Jul-2015
Good location next to T5. Clean and good room service
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel near airport

Posted 25-Jul-2015
Needed a hotel the night before early morning international flight. Sofitel was perfect. Has great service including restaurant etc. They only thing they could improve on would be a free shutte to your terminal. You need to take a taxi or train. Staff is very helpful about making the arrangements for you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2015
清潔で空港へのアクセスが良かった。フロントから部屋までの距離は遠かった。備品は清潔で快適だった。コメントをもう少し長く書いてくださいとあるが、どのくらい長く書けばいいのか指摘してもらわないと困る。
5 out of 5
Recommended
for Everyone
by A verified traveller from dfw

Great clean friendly hotel!!

Posted 24-Jul-2015
Very comfortable Perfect access to heathrow Lovely champagne bar Great service!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

practico hotel dentro del aeropuerto heathrow

Posted 23-Jul-2015
pasamos solo una noche , pero muy practico para cdo el vuelo sale muy remprano...
5 out of 5
Recommended
for Families
by A verified traveller from banaglore

Very convenient hotel at Terminal 5

Posted 22-Jul-2015
Pros: The location is very convenient for transit passengers. The service mind set of the staff was really great.
Cons: We were extremely satisfied with our stay.
Location: Didn't go out any where, since we wanted to rest in between two long haul flights.
Our short stay in Sofitel was near perfect. Close to Teeminal 5, it was an easy walk to the hotel, no waiting for a transport. From the front desk onwards, every one of the staff was eager to assist and ensure our stay was comfortable. The rooms were well laid out and inspite of the close proximity to the airport, there was no noise disturbance. Food at the restaurant was great with very pleasing staff. The ambience in the lounge was excellent too. After a long flight, it was a welcome break and we really enjoyed it.