Ratings based on 2,087 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wirral

Wonderful start to our celebrations!

Posted 22-May-2015
We chose to stay at the Sofitel prior to flying from Heathrow for a holiday for our 25th Wedding Anniversary. The staff were wonderful, the hotel was beautiful, clean and so quiet bearing in mind it's location. We could not have asked for a better start.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cyprus

Convenient

Posted 22-May-2015
Pros: It is connected to T5. La Belle Epoque restaurant excellent.
Cons: Locate 'lounge entitled' rooms nearer the lounge !
Location: Very convenient as connected to T5.
Unfortunately our room was located at the far end of the hotel some distance from the club lounge. In addition the nearest elevator to us was out of order.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Bristol

Stylish hotel perfect for travelling early from T5

Posted 19-May-2015
Pros: Convenience for T5, luxurious feel to rooms
Location: Terminal 5 is 5 minutes walk from front entrance
Stayed at this hotel for the first night of our honeymoon, before flying early to Central America. Hotel was perfect for our purposes: stylish, comfortable and clean rooms; excellent shower and bathroom; 5 minute walk to check-in at Terminal 5.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pennsylvania

Amazing Airport Hotel

Posted 18-May-2015
Pros: Luxurious comfort, friendly staff and convenient location.
I booked one night in this hotel at the end of my trip from Philadelphia to London. I would be arriving too early to check in to my hotel in London so I thought it would be nice to catch a nap and a shower in comfort. And comfort is what this hotel provides in every aspect from the bed to the bathroom facilities. Also, it is walking distance from Terminal 5 at Heathrow (which was what initially sold me on the Sofitel) via an indoor walkway. If you're considering a stay at or near Heathrow airport, the Sofitel is worth it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Jacksonville, FL

Sofitel London Heathrow

Posted 18-May-2015
Pros: Very convenient.....
Cons: Would have liked a shorter walk, but that's just me......
Location: We just slept, we did not use any facilities nor go anyplace other than to bed......
We needed an overnight staff in London at Heathrow. We were getting in late and had a morning flight out. So our need was convenience, close proximity to our departure terminal, and ease/quickness of registration & check out process.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Pasadena, CA

Overnight stay to catch a connection to Los Angele

Posted 17-May-2015
We enjoyed the experience. It was very convenient to stay at the airport between flights. The room was very well appointed and comfortable, but we needed to call for instructions to operate the tv and there was only one robe for two people.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel at Terminal 5

Posted 17-May-2015
Generally a good stay. Room clean and comfortable. Staff friendly and helpful, Massage at spa was good but had to ask for a robe, sauna area needs clicks. The scone with cream/jam ordered in tea lounge was tiny. Otherwise recommended
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, Tx

Convenient location but not so easy to get there

Posted 17-May-2015
Sofitel Hotel is located near Terminal 5, so if you're coming from Terminals 1,2 & 3 or Terminal 4 it will require you to take the Heathrow Express train to get to hotel, which is free, or take a taxi, which defeats the purpose of staying at airport. Be prepared to walk a long ways through airport terminals to get here, but beats having to travel from London city center to airport on your way out of Heathrow.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Posted 17-May-2015
Excellent break in our long journey from Africa to Canada. Hotel provided a tranquil and restful night.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient for Terminal 5

Posted 17-May-2015
On arrival we were given a complimentary upgrade, which is always nice. I stayed one night with my wife and 8 yr old daughter as we usually do when traveling with BA since the hotel is so conveniently located to Terminal 5. We did not done in the hotel this time as we were invited to friends 20 mins drive away. The restaurants and bar are of a good standard but nothing special and somewhat pricey but that's what one pays for the convenience.