Ratings based on 1,987 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Washington DC

Great airport hotel

Posted 25-Apr-2015
Pros: Some of the most comfortable beds I've slept in. Good breakfast if the flight is not too early. Always happy to print boarding passes too.
Cons: New toiletries are not provided if you stay more than one night. A small point but unnecessarily stingy in a 5 star - especially if you run out.
Location: Terminal 5 is on the doorstep...
A perfect business hotel located at Terminal 5. It is stylish, clean, and I've always had extremely considerate service there.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston

Best place to stay for Terminal 5 at Heathrow

Posted 24-Apr-2015
This hotel is always first class in every way. Besides the location and gorgeous, quiet rooms they have an excellent small bar with good selection of drinks and tasty food. Great place to stay at Heathrow.
1 out of 5
by A verified traveller

terrible hotel

Posted 22-Apr-2015
complete lack of customer service. unresponsive to our requests and indifferent.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Vancouver, Canada

I stay at Sofitel Heathrow when I travel in Europe

Posted 20-Apr-2015
Pros: See above
Cons: This is an excellent hotel.
Location: see above
This is an excellent 5 star Hotel. Always clean, always comfortable, staff friendly and excellent amenities. With easy access to various terminals via underground and Heathrow express ideal for using as a hub. Easy and quick access to central London via underground and Heathrow express. Reasonably priced hotel. Breakfast and dinners are excellent and a comfortable bar. The Cafe has excellent coffee and pastries. Spa facilities are excellent with Hydro pool, sauna and steam room. There is also a well equipped gym/fitness room. I have stayed there every time I have travelled to London in the past two years and it has never disappointed.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nova Scotia

Posted 20-Apr-2015
Quiet room. Great location for access to terminals at London Heathrow.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2015
Perfect hotel for the night before a big flight from Terminal 5.
5 out of 5
Recommended
for Everyone
by A verified traveller

No better place than this to stop over in between

Posted 19-Apr-2015
It's elegant, convenient to airport as well to go shopping or for business trips into Central London. Service is outstanding.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles

the best hotel to stay in Heathrow

Posted 18-Apr-2015
Pros: Modern and well run.
Cons: nothing i noticed
Location: As above
This is by far the most comfortable hotel to stay in if your flight is going to be early. It was very convenient for me as I was traveling from Terminal 5 early the next morning.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Yorkshire

Okay, but not quite fantastic.

Posted 18-Apr-2015
Pros: The location.
Cons: The array of buttons to turn on the lights, a/c etc could be explained better (or at all).
Location: Good for T5 as you can walk there and don't need to get the hopper.
The hotel is in a good location for pre or post journey stopovers and the staff are friendly and helpful. The room I was in was a disabled one (and I am not), so it's hard to comment on the rooms as I found mine to be highly inconvenient, due to the height of hooks etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2015
Travelling with family of 2 kids with loads of suitcases staff made everything much much easier - plenty of help and porters from the airport meant managing 12 suitcases was actually possible thanks