Ratings based on 1,925 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
all good. nice touch the 2 free drinks for being expedia customer. good room service
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Posted 23-Mar-2015
Very nice and clean facility. The staff is very courteous and helpful. I would highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mexico

Excellent hotel attached to Heathrow Terminal 5.

Posted 23-Mar-2015
Pros: Location as part of a Terminal 5 and comfortable place to relax.
Cons: Services can be expensive
Location: Great place for the night before a flight from Terminal5
Warm welcome by reception staff, comfortable room and delicious food, if rather pricey.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom malibu

Best Airport hotel

Posted 20-Mar-2015
We have stayed many times at The Sofitel at terminal 5 and it never disappoints. Staff are friendly, room service is good and the hotel always feels fresh, airy and clean yet homely. It is so convenient just 10 minutes walk to terminal 5 and the Heathrow express which only takes 15 minutes to the centre of London.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom houston, TX

Luxe in Heathrow

Posted 16-Mar-2015
This hotel is nothing like a typical airport hotel. It's beautiful, quiet and well appointed. We stayed 1 night since our plane arrived late at night and next plane departed early next morning, so staying within the airport was perfect.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Good business hotel at LHR terminal 5

Posted 14-Mar-2015
This is an excellent business hotel, situated a short walk from Heathrow terminal 5. Check in was smooth; room was a large, high quality, room, as expected from a top-end business hotel. Food in the bar was excellent, if a little pricy.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Overnight Stay

Posted 12-Mar-2015
Pros: Lovely staff, comfortable beds
Cons: Nothing I can think of
Location: Very convenient for all Heathrow Terminals
Stayed for one night as I had an early flight from Terminal 3. Check in was smooth. Had a lovely dinner, we had the taster menu which was very mouthwatering and delicious in the French Restaurant at the hotel. The waiting staff remembered us from previous visits and the service was excellent. The wake up call was bang on time. My fiancé wasn't travelling with me so he drove me to Terminal 3 which took about 15 minutes and was able to return to the hotel to have breakfast (it was too early for me to eat) which I think was a lovely gesture.
2 out of 5
by A verified traveller

poor service

Posted 10-Mar-2015
Having previously booking a king size deluxe room when we got there this room had been reallocated and we were given a standard queen which was also a disabled access room so all the facilities where at a difficult height to use. We were told that the customer services would be in touch still not heard anything. Only good point of this hotel is it's location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom los angeles

nice hotel iside heatrow terminal 5

Posted 9-Mar-2015
simplemente excelente atencion todo en el hotel esta muy bien se encuentra dentro de la terminal 5 y bueno facil acceso a las demas terminales un hotel de lujo muy bueno
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Very convenient to Terminal 5 and Sixt car rental.

Posted 8-Mar-2015
Pros: Quiet, convenient, and efficient.
Cons: Trouser press in room.
Location: Very convenient to Terminal 5 and Sixt car rental.
You pay a premium price and receive premium service.