Ratings based on 1,397 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Berlin

Excellent airport hotel

Posted 19-Aug-2014
Pros: If you're taking an early flight from Heathrow's terminal 5, stay here. Lovely big room & bathroom & comfortable bed
Had to be at the airport at 5 a.m. for an 8 a.m. flight, and stayed just the one night. Staff friendly and very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from NC

Airport Hotel

Posted 19-Aug-2014
Pros: Staff and rooms
The Staff were incredibly kind and efficient. Luxurious accommodations.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Bye Bye England!

Posted 19-Aug-2014
Pros: Great hotel, friendly & helpful staff. Truly.
Location: Great location for all Heathrow terminals and Heathrow Express to Paddington.
This is a wonderful hotel and location. We picked up & returned our car rental from Heathrow at this location then walked to the hotel from car rental, so easy. Next day from hotel hopped on the Heathrow Express to Terminal 2 (free) for our flight home, voila.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Sydney

Wonderfully relaxing after a long flight

Posted 18-Aug-2014
For me the Sofitel is the perfect hotel for short stay business trips in London. After a long flight the last thing I want to do is spend hours getting to a hotel, and perhaps even then having to leave my bags with the concierge (as I often arrive in the morning). The Sofitel is directly connected to T5 making the journey painless. The hotel achieves a wonderful fusion of clean, modern ascetics with comfort and style. The staff are extremely well trained and attentive to your needs. Even arriving off an early morning flight my room was available, allowing me to freshen up and relax. Two thumbs up!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2014
We stayed at Sofitel the night before our flight home to the US after two weeks in Europe. It was the perfect place to stay after our exhausting trip. Clean, luxurious, surprisingly quiet so close to Heathrow and good room service. You might need a primer on the electrical system and the shower, but very very nice.
4 out of 5
Recommended
for Everyone
by A verified traveller

Easy Airport

Posted 17-Aug-2014
Pros: Location, facilities.
Cons: Include breakfast.
I love the ease of staying at the Sofitel. It makes an overnight layover so much more pleasant. However, the breakfast really should be included in the rate as this is not an inexpensive hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Posted 16-Aug-2014
very enjoyable, clean, confortable, handy for terminals spa treatment good
5 out of 5
Recommended
for Everyone
by A verified traveller from Southern California

Great hotel at the airport.

Posted 15-Aug-2014
Pros: Great room, location, restaurant, and bar.
Cons: The hotel should supply a shuttle from each terminal.
Terminal five, Heathrow airport, great retreat. Excellent restaurant very professional staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Airport convenient.

Posted 14-Aug-2014
Very comfortable room and great experience. Not as many amenities as other Sofitel locations. The hair dryer was chained to the dressing table not even in the bathroom...
5 out of 5
Recommended
for Everyone
by A verified traveller from Cardiff, Wales

Everything you expect -and more

Posted 14-Aug-2014
Pros: Its overall quality and the helpfulness of the staff.
Cons: Checking in is always a bit of a marathon and getting suitcases to rooms can take some time if you use the porters.
Location: It's an airport hotel so the thing to do is fly!
The hotel is perfect for Heathrow, especially T5. We have stayed there several times. On this occasion we were with 4 friends, celebrating one of the party's Big birthdays. The staff went beyond the call of duty to make our stay special, with a 'happy birthday' dessert selection in Vivre restaurant and room upgrades. The reception staff were brilliant, especially in helping with car parking and a car breakdown. The rooms are clean and excellently furnished. The bathrooms have White Company products and lots of towels. Highly recommended.