Ratings based on 1,207 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by K from Cambridge

Perfect

Posted 15-Apr-2014
Great hotel and because it's part of the Expedia VIP Access programme they treated me like a Queen. The hotel is very conveniently located for Terminal 5 making it the ideal place before or after a long flight.
Comment from
15-Jan-2014
Dear Guest, Thank you for taking the time to write a review following your most recent stay with us. I am delighted to read you enjoyed the benefits Expedia Elite members receive and that you felt you were treated like Royality during your stay! I was pleased you found our location to be convenient especially for terminal 5 and overall you had a perfect stay. I hope you had a safe and pleasant onwards jouney and we look forward to welcoming you back in the near future. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
Comment from
15-Jan-2014
Dear Guest, Thank you for taking the time to write a review following your most recent stay with us. I am delighted to read you enjoyed the benefits Expedia Elite members receive and that you felt you were treated like Royalty during your stay. I was pleased you found our location to be convenient especially for terminal 5 and overall you had a perfect stay. I hope you had a safe and pleasant onwards journey and we look forward to welcoming you back in the near future. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
5 out of 5
Recommended
for Families
by Terry from Dominica WI

First time at Sofitel LHR

Posted 14-Apr-2014
Pros: Attitude of staff. Smart, polite and keen to please
Cons: My only comment on improvement is that the cost of meals is excessive for what is produces
Location: Attached to terminal five which means overnight stay is good for early flights out of London. Sorry no photos available at this time, still on vacatio
When making reservation thought the cost was excessive. On registering and staying we found that the reception, meet and greet was excellent. Our refreshments were good and dinner was excellent if a little costly. The waiter service was OUTSTANDING. Overall the cost was acceptable for a one night stay.
Comment from
15-Jan-2014
Dear Guest, Thank you for your rating and taking the time to write a review following your recent stay with us. I was pleased you had an enjoyable first stay with us and you found your dinner to be excellent and the service you received outstanding. I hope you had a pleasant onwards journey and we look forward to welcoming you back soon. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
5 out of 5
Recommended
for Everyone
by james from Glasgow, Scotland

Brilliant hotel right at the airport

Posted 13-Apr-2014
Had a long stopover so decided to book a hotel for the night. Really glad I chose the Sofitel. Staff were great, rooms were really comfortable too
Comment from
15-Jan-2014
Dear Guest, Thank you for rating us to be a brilliant hotel and taking the time to write a review following you recent stay with us. I am pleased you had an enjoyable stay during your long stopover and you enjoyed our service. I hope you had a pleasant onwards journey and we look forward to welcoming you back soon. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
5 out of 5
Recommended
for Everyone
by TK from Singapore

Excellent business stay.

Posted 11-Apr-2014
Pros: The BIG soft and firm bed which was how it has been described by other travellers.
Cons: Cheaper breakfast. Alternative access to cut short the distance to travel to reach the room.
Location: Nothing much around T5 - 2 restaurant per floor at T5 and a M&S. Easy access to London from the underground with about 40 - 45 minutes travelling time
We booked 2 single rooms for a 4 nights stay while on a short study trip to UK coming from Rome via expedia. The large queen/king size bed was fantastic - extremely soft yet firm - definitely a good rest for travellers. The room facilities were good and kept quite clean. Noticed that they actually cleaned the shower facilities as my stuff hanging on the tap in the shower has been moved.The separate bath tube was sometime to get used as it was hard to attempt to have a shower in the bath tube. The leather reclining chair was fantastic as well. The wi-fi connection which was my main concern for my work was strong and good. We did not get the view of the airport runaway but the room was quite enough. On some days, the room was a bit stuffy even though it was set at 19 deg C and automatic fan mode - had to turn on high. The only issue was the access pathway to the hotel even though it was pleasantly scented. We had to travel from the hotel to around heathrow and london and having to take a flight down coming from the terminal 5 and then around to access the hotel lift and walk back a long way back to our rooms i.e. west wing was a bit tiring but the state of the welcoming room made up for this. We did not take the breakfast which was very expensive at GBP 19.95 which we assumed to be for a typical british breakfast or eggs, ham, cereals and bread. The M&S selection at T5 was sufficient for our breakfast. Will definitely come back to this hotel if there is a future opportunity.
5 out of 5
Recommended
for Everyone
by Amanda from Arizona, USA

Cannot beat the location

Posted 7-Apr-2014
Pros: Location
For anyone traveling from Terminal 5 at Heathrow, this location cannot be beaten - it's right there. You just take a less than 5 minute, covered walk from the hotel to the terminal. It is pricey, but worth it for the convenience, especially if you have a morning flight and a long journey ahead you. The rooms are extremely comfortable, staff are very friendly and the quality of the room service meal I had was very good. This place is worth the splurge.
Comment from
15-Jan-2014
Dear Guest, Thank you for taking the time to write a review following your recent stay with us. I am delighted to read you found our rooms to be extremely comfortable and you found our service to be helpful and attentive. I was pleased you found our location to be convenient especially for early morning flight. We look forward to welcoming you back in the near future. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
5 out of 5
Recommended
for Everyone
by tony from cambridge

straightforward and excellent

Posted 2-Apr-2014
Pros: Outstanding room and generally well-equipped
Cons: n/A
Arrived late at night. Easy check in. Very good room. Transport arranged for morning easily.
Comment from
15-Jan-2014
Dear Guest, Thank you for your rating and taking the time to write a review following your recent stay with us, I am pleased to read that you had an enjoyable stay with us and overall you found us to be excellent. We look forward to welcoming you back in the near future. Yours Sincerely, Anna-Marie Dowling – General Manager Sofitel London Heathrow
5 out of 5
Recommended
for Business Travellers
by Sheky Suheil from Seoul

Very good for business trip,

Posted 29-Mar-2014
Pros: location, staffs manner, cleanness.
Cons: it would be better if there is a announcement
Location: For the business trip, it is the best hotel because of the location. the hotel is located at the air port.
all the staff are very kind and the room is very clean but I could not find any complement water. When the staff open door to check the room without knock, I surprised. there was no guidance how to connect the internet. Except that, everything was good. my next trip on April, i will stay this hotel again.
5 out of 5
Recommended
for Business Travellers
by Sheky Suheil from Seoul

Very good for business trip,

Posted 29-Mar-2014
Pros: location, staffs manner, cleanness.
Cons: it would be better if there is a announcement
Location: For the business trip, it is the best hotel because of the location. the hotel is located at the air port.
all the staff are very kind and the room is very clean but I could not find any complement water. When the staff open door to check the room without knock, I surprised. there was no guidance how to connect the internet. Except that, everything was good. my next trip on April, i will stay this hotel again.
4 out of 5
Recommended
for Business Travellers
by gknightmom

Superior airport hotel

Posted 27-Mar-2014
Clean, updated , connected to Terminal 5. The best choice when an airport hotel is required for an early connection.
3 out of 5
Recommended
for Everyone
by ancientaviator

Convenient but pricey.

Posted 24-Mar-2014
Further from the terminal than publicity suggests.