Ratings based on 1,847 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, TX

Excellece

Posted 23-Jan-2015
Pros: The staff and convenience, easy access to location.
Location: Access to airport
Excellent and accommodating, including service, staff, and facility.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location which you pay for.

Posted 21-Jan-2015
Pros: Location and friendly staff
Cons: Reduce the beer prices.
Location: Fly from the airport.
Great hotel, excellent rooms and features, clean and bright. Strange to look out of your room and see other rooms facing you but it's a good use of space. Decent sized rooms and spotlessly clean. Friendly staff, reasonable food prices. Very expensive bar but as I booked to be on an early flight I didn't want much to drink anyway! Can't beat this hotel for location. We flew from terminal 3 which is a short hop on the (badly sign posted) Heathrow Express connection. Would be even more handy for T5 check ins.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom UK

airport hotel

Posted 18-Jan-2015
Pros: as above
Location: London by train
efficient check-in, comfortable superior room with all necessary facilities and some useful freebies, bottled water, coffee maker etc. Clean and comfortable with excellent breakfast using fine quality ingredients
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, Australia

Hotel comfortable luxury hotel close in Heathrow

Posted 14-Jan-2015
Pros: Convenient nice luxury hotel in Heathrow Airport and also the free standard wifi available for all guests. Fast internet is available for an extra fee
Cons: Can't think of anything.
Location: At Heathrow airport, near all the terminals ... Connected by underground train system. Also there are small grocery stores in the terminals.
We have stayed here twice so far for a night before our flight the next day. It allows us to travel from countryside England and have a quiet night before the big flight back to Australia. The hotel is nice and comfortable, obviously a bit hotel catering for Business people as well as travelers who prefer a nicer hotel near Heathrow. The room is comfortable, spacious enough for the big luggage while traveling, bed is comfortable and a nice hot shower. Also, the hotel has a nice restaurant calle Vivre. The staff at Vivre are most friendly and helpful, often asking us if the food is to our liking, making sure we are looked after. The hotel is at Terminal 5 and because we had to catch an international Qantas flight back to Australia from Terminal 3, the journey was made possible by using the subway train that comes around every few minutes.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay if flying to/from T5

Posted 14-Jan-2015
Pros: The location is ideal if you are travelling to or from T5. It is clean, very comfortable and surprisingly quiet.
Cons: Car parking signage (drop off area).
Location: It is at T5!
Really enjoyed our one night here just before Christmas. We were en-route to Africa, flying from T5 and staying here meant a hassle free departure. The hotel is luxurious and very quiet considering its location. The room was well-equipped, clean and comfortable. Breakfast was the only meal we ate here, and it was a buffet with everything we wanted. The location is on the edge of T5 and it is only a short walk to the departures and arrivals areas. The only very minor quibble was the signage to drop off parking. We were parking long term elsewhere so stopped at what we assumed was a parking bay for drop off, only to be told (whilst already checking in) that we would need to move the car as it was in a reserved space. Neither of us had seen any sign to say the space was reserved, so it possibly needs improved signage.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom west coast

Posted 13-Jan-2015
Clean convenient & comfortable. What else does this survey want me to say?
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, and friendly staff

Posted 12-Jan-2015
Hotel was very nice and comfortable. The only flaw was that I couldn't figure out how to turn on the tv, other than that I would recommend this hotel to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2015
nice, clean rooms. What can get better is to increase the speed of the free wi-fi, it was slow at some points.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, Canada

Great hotel

Posted 8-Jan-2015
Pros: Décor, cleanliness, professional staff
Location: Very close to T5
Stayed at Sofitel on two occasions in the last month for a stop over. Since my flights were from T5, this was a perfect choice for me since I did not want to spend on taxi and other stuff. The hotel was clean, check in was a breeze and the staff very professional. The breakfast had a huge variety and was perfect for my stay.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom 東京

空港ターミナル5に直結しているホテル

Posted 8-Jan-2015
Pros: 新しくてキレイ。ホテル内にレンタカー会社Sixtがあり、とても便利
Cons: 客室備品の確認
スリッパ、バスローブなどが部屋になかったが、ハウスキーピングに連絡したら届けてくれた。 朝食ビュッフェは、お稲荷と和風のスープ(お味噌汁)があり、味は普通。 ディナーは、イタリアン系創作料理のよう、ステーキが美味しかった。