Ratings based on 1,509 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Oct-2014
Relaxing place to recover from the joys/stress of travel.
2 out of 5
Recommended
for Everyone
by A verified traveller from london

DISSAPPOINTED WITH THE STAY.

Posted 28-Oct-2014
Pros: the décor, ambiance, facilities were fantastic
Cons: more security especially with their room key access
Location: all great
it was our wedding night and we got to the hotel late. the hotel were fantastic prior to booking as they upgraded us to a king size bed and other facilities thrown in as it was my special wedding night. however at 4am, someone had access to our room and walked in, which disturbed our sleep and scared my wife. as we checked out, we mentioned this to the staff and all they did is apologise and did not even bother wanting to look in to it. no compensation was offered of gesture of kindness and not even a good bye. so we were very very disappointed
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient, luxurious and comfortable

Posted 22-Oct-2014
Pros: Very comfortable bedding!!!
Cons: Longer cord on the blow dryer.
Location: Can't get a better location for an early morning flight at Heathrow.
We had a 16 hour overnight layover at Heathrow and this was the perfect hotel. Had everything we needed for a comfortable night sleep and short indoor walk to our gate.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Great hotel for a layover at LHR!

Posted 21-Oct-2014
Pros: Proximity to Terminal 5
Cons: The hours of the dining services. Need for expansion of palatial choices.
Perfect place for a layover. Comfortable rooms, easy access to Heathrow Terminal 5, great eatery.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 21-Oct-2014
Great hotel and ideally located , like facilities and comfort
5 out of 5
Recommended
for Everyone
by A verified traveller from Shetland

Brilliant being so close to the airport

Posted 20-Oct-2014
I had an early morning flight and couldn't face the London rush hour. The hotel was the perfect answer. A lovely meal and delightful staff made the whole experience excellent. I was given an upgrade to a well designed spacious room. I would certainly use the hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

So handy to Terminal 5 after long flight

Posted 20-Oct-2014
Everything about the Sofitel stay was geared to our total comfort. The bed was like sleeping on a cloud and the breakfast at Vivre, while not cheap, was extensive in its offerings, fresh, inventive and tasty. Well done, Sofitel!
1 out of 5
by A verified traveller

Too expensive for nothing.

Posted 19-Oct-2014
Too expensive for no reason other than being next T-5.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK and Spain

Excellent

Posted 16-Oct-2014
I received an upgrade from Expedia so really enjoyed extra value for money. Even without the upgrade, I think it would have been more than satisfactory. King size, comfortable bed in a large, clean, modern, quiet and well-appointed room. Lovely breakfast with lots of choice for travellers of all origins. Staff were friendly and helpful, including check-in, restaurant and the people who organised my transportation. Will definitely use this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel right at Heathrow

Posted 15-Oct-2014
Missed a connection and had to stay overnight. Hotel is connected to Terminal 5… very convenient. Very nice hotel, excellent service. Had dinner at the less formal restaurant and the food was excellent.