Ratings based on 1,769 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bristol, UK

So convenient

Posted 20-Dec-2014
Stayed here prior to a morning flight out of Terminal 5. We were booked in for a Thames cruise so had to get into, and out of Central London. We couldn't believe how good the tube service was, and how convenient the hotel was. The staff at the hotel were welcoming and efficient, and the room suited us perfectly. Next time we'll probably park the car in an airport car park overnight and just walk to the terminal for that extra convenience. Overall, though, a great way to prepare for a trip.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Nice hotel connected to terminal 5

Posted 15-Dec-2014
Great clean hotel. Just very expensive. If you got cash to burn, great location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel.

Posted 14-Dec-2014
The hotel ranks as a 5 star hotel extremely convenient from a location point of view. Right at terminal 5 with easy train access to other terminals and central London. Room facilities are great staff are very helpful, breakfast Buffet has a very wide range of foods and is reasonable in price. Great spa facilities and a very nice coffee and pastries shop. I have stayed here every time I come to London.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Most convenient high quality stay for T5 traveller

Posted 14-Dec-2014
Very pleasant stay. Great service. Food is however very expensive.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2014
Ok. Clean, convenient. Nothing fancy. Do check if you have an early flight, since transport to airport terminals starts at around 5:15am, and might have to catch a taxi.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edinburgh

Location!

Posted 11-Dec-2014
Pros: Location and food from room service.
Cons: No mini bar
Location: Perfect for flight connections
Very nice hotel, great room service!! Best curry ever from room service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable

Posted 10-Dec-2014
Arrived very tired but felt very comfortable upon arrival at this beautiful Hotrl!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Dec-2014
good hotel; well located for early flights from Heathrow.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kelwona

very good hotel .

Posted 9-Dec-2014
Pros: The great service . The bars and the resturant food were great .
Location: Right at the Hearthrow airport . 2 min walk to the underground.
From the moment i arrived to the moment i left i was treated to a Very charming experience extremly comfortable Hotel. loved the deco the ambluance.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cathy59

Best hotel for Terminal 5

Posted 8-Dec-2014
All the comforts of a 5 star hotel right in walking distance to terminal 5. Very friendly staff and good service with bags to room. Beds are very comfortable and high quality linen and comfy pillows. Spa in hotel is very good and I had a good massage on a previous visit. Breakfast buffet is excellent.