6/10 Okay
Donna Grace
May 15, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a 12-person room, which shared a communal bathroom with the whole floor. The bathroom trashcans were always overflowing, and there were cobwebs near the sinks. The showers were not individual stalls, and the drains were a little bit clogged, so there was always a growing puddle of water on the shower floors if more than one person was showering at once/consecutively.
- The beds in the 12-person rooms are bunked three beds high. I was in the top bunk; and when you sit up in bed, you can easily see into other people's bunks because the privacy curtains do not reach to the ceilings, just to the top of the bed post. That extra privacy is an amenity all 8 of the lower bunks get to benefit from, which is disappointing since being so close to the ceiling means I was also exposed to the dust and bugs that congregate up there. The bed itself was clean, but the walls and ceilings were not. I was so concerned about it that I slept with a mask on every night.
I understand that staying at a hostel means I am not paying for hotel-level services, but surely the standards can be higher than this. If I return to London, and if I stay at Palmers Lodge, I will not be staying in a communal room again.
I will end my review with a positive impression of the staff. The maintenance person was very helpful and willing to lend me his tools to fix the broken zipper on my bookbag.
Donna Grace
Stayed 4 nights in Apr 2024