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Reviews of Ai Pozzi Village Resort & SPA

4 out of 5
Ai Pozzi Village Resort & SPA
Via Silvio Amico 35/d, Loano, SV

Reviews

8.4

Very good

Rating 10 - Excellent. 137 out of 342 reviews" "
Rating 8 - Good. 140 out of 342 reviews" "
Rating 6 - Okay. 42 out of 342 reviews" "
Rating 4 - Poor. 10 out of 342 reviews" "
Rating 2 - Terrible. 13 out of 342 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe parking in front of Hotel. Checkin staff very friendly and quick. Hotel was pretty empty. Nice , clean rooms with comfortable beds. Good valie for the money
Stayed 1 night in Feb 2024

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Free Parking right in front, very friendly staff, large rooms
Stayed 1 night in Oct 2023
Response from Guest Relation on Oct 22, 2023
Dear Tomas, thank you for your positive comment that is a motivation to work better and better for us. Ai Pozzi Hotel&Resort - Guest Relation

8/10 Good

Terry

Liked: Cleanliness
We found this hotel amazing value for money. They did a special deal for Gold Expedia members and we snapped it up! It was very clean. One thing I didn’t like is that we arrived at 8:00pm. We wanted to get something to eat and the only thing that was available was leftover fish and potato and they wanted to charge us €25 each to eat the leftovers. We went to a pizza place down the road which was fine. Breakfast was great though!!
Stayed 1 night in Oct 2023
Response from Guest Relation on Oct 5, 2023
Dear Terry, we thank you foe your positive review regarding your stay. For meals we do provide for a buffet dinner and 25 charge are for a complete set of dishes from starters to the fruit and sweets. Ai Pozzi Hotel & Resort - Guest Relation

8/10 Good

Rafael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Service were great very welcoming and friendly and if you have kids they will make you feel at home. Only downside was the breakfast and not having our towels changed daily. In the land of fruits and coffee we had a better time to buy some at the local market. Fruits will taste great at the local market, avoid supermarkets for fruits. Otherwise free parking outside the resort was ok depending on which hours you leave and comeback. I recommend walking from the resort to the city as it can be very challenging to park next to the beach and the local police will fine you mercilessly, It didnt happen to us but local police work 24/7 so you better park in local train stations and walk a bit. Again a big thank you for the staff, my pregnant wife forgot her phone in her room and we were about to leave and they were running across the parking to give it back to us, Thank you again ! :)
Stayed 3 nights in Aug 2023

8/10 Good

Vitali

Stayed 4 nights in Jul 2023

6/10 Okay

axenia

Stayed 2 nights in Aug 2022
Response from Tiziana Panizza Front Desk Ai Pozzi Village&Resort on Dec 11, 2022
Gentile Sig.ra Axenia, La ringraziamo per aver soggiornato presso Ai Pozzi Village & Resort e per aver condiviso la Sua esperienza. Siamo lieti di constatare la Sua soddisfazione riguardo al Suo soggiorno, la Sua opinione è molto importante per noi. Nell’attesa di poterLa accogliere ancora come nostro gradito ospite in un futuro porgiamo cordiali saluti Tiziana Panizza Front Desk Ai Pozzi Village & Resort

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Tiziana Panizza Front DeskAiPozziVillage&Resort on Aug 10, 2022
Dear Mr Timothy, Thank you very much for staying here at Ai Pozzi Village & Resort. Your opinion is very important for us in order to improve our products and services. Hope to welcome you again, remain with best regards, Tiziana Panizza Front Desk Ai Pozzi Village & Resort

2/10 Terrible

Andrew

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The AC was broken - hotter inside then outside. They kept on insisting that people were working on it. Defensively, the woman at the front office suggested that is was warm because the door is open to outside. And I said “Yes, I know because it is cooler outside. I am aware that the hotel keycard and doors stop the AC from running. We ran it all night and it does’t work.” It was nearly impossible to sleep in that room. And after 24 hours of no resolution to fix the AC, provide a fan or suggest an alternative, we left early and asked for a refund. They told me to talk to Expedia who wrote up a request for refund. No answer. Very poor customer service. And this is NOT a 4-star resort, it is a run down 2-star timeshare.
Stayed 2 nights in Jul 2022
Response from Tiziana Panizza Front Desk Ai Pozzi Village&Resort on Jul 29, 2022
Dear Mr Andrew, thank you for staying at Ai Pozzi Village & Resort and for sharing your experience. Your opinion is very important for us to improve our products and services. We are really sorry that your stay did not live up to your expectations. We apologize for the technical problem with the air condition that we solved promptly: it’s worth to note that according to the meteo archives, that mentioned day the average temperature was 32 ° and the maximum 34 ° therefore it is not correct to state that outside it was cooler that inside, the opposite was true and the aircon was working at least partially. We hope we will have the chance to host you again in the future, perhaps for a longer stay and to taste the true quality of our services. Best regards Tiziana Frontdesk Ai Pozzi Village & Resort

6/10 Okay

Martyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room for improvement!
Some parts of the resort were excellent, like the pool, the sun beds and peaceful location. Other parts were not like the the unkept gardens, footpaths, let down on the activities particularly the football that our two boys were looking forward to, only to be told to go and speak to the activities team. The only suncream for sale in the on site shop was factor 6!! When asked the receptionist for a taxi, I was given a taxi business card, I had to ask them to call them for me! In the description of the room it says daily housekeeping, this is not correct, we had to pay extra for clean towels and toilet paper. In the hotel description it says near the beach, I would say that a 40 minute walk down hill and a 40 minute walk uphill is not close to the beach. The place is missing good vibes and decent leadership.
Stayed 2 nights in Jul 2022
Response from Tiziana Panizza Front Desk Ai Pozzi Village&Resort on Jul 17, 2022
Dear Mr Martyn, Thank you very much for staying here at Ai Pozzi Village & Resort. Your opinion is very important for us in order to improve our products and services. Hope to welcome you again, remain with best regards, Tiziana Panizza Front Desk Ai Pozzi Village & Resort

2/10 Terrible

Scott

Stayed 1 night in Jun 2022
Response from Fabio, Ai Pozzi Village on Jun 30, 2022
Dear Mr. Raske, we thank you for staying at Ai Pozzi Village Hotel & Resort, we are sorry to notice that you didn't enjoy your one-night stay here. We apologize for the slowliness of operations and the mistake of the extra-bed, promptly solved. We believe however the magnitude of your bad judgement does not reflect the quality of our product and service, referring not our opinion but the average feedbacks of our guests. The pool was in week-days restricted for swimming (not for lying on the sun, which was allowed the entire day) because of temporary lack of staff on week-days, we are sure you've heard of it somewhere in the world. We hope we will have the chance to host you again in the future, perhaps for a longer stay and to taste the true quality of our services. Best regards Fabio Laudadio General Manager Ai Pozzi Village Hotel & Resort

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Mini-Vacation stay
Hotel was perfectly located just a few minutes above old town Loano. Beautiful views. Every single staff person that we met was cheerful, friendly & helpful - from the front desk to the maintenance crew. Beautiful views. room had huge, sunny private patios. Rooms were a bit larger than normal. Fantastic breakfast included with our hotel room. Pool was sparkling clean. Free parking. We were on a ground floor level room - very quiet at night. AC worked perfectly. Room had mini-fridge and small safe for valuables. Excellent stay.
Stayed 2 nights in Jun 2022
Response from Tiziana Panizza Front Desk Ai Pozzi Village Hotel on Jun 13, 2022
Dear Guest, we would like to thank you for sharing your experience at Ai Pozzi Village Hotel & Resort: We are pleased to read your satisfaction regarding your stay, Your opinion is very important for us. Hope to welcome you again, remain with best regards, Tiziana Panizza Front Desk Ai Pozzi Village Hotel & Resort

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. We arrived late and only stay for one night. But the room is clean and the staffs are nice.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Aidin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very clean facilities
Had a great week staying here. Out of season but staff were great. Everywhere was spotless and grounds staff were busy getting grass and flowerbeds sorted. Spacious and clean, modern 2 bed apartments - perfect for families. Loved it.
Stayed 7 nights in Apr 2018

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place 6/10
The hotel is nice and rooms are moden, clean and spacious. The staff were friendly and could speak English. The hotel food was ok but it had verity but the standard was a bit low.
Stayed 3 nights in Jan 2018

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Quick getaway!
The pool and spa extra payments were a little high but the food was good value at €20 for dinner. The staff were lovely.
Stayed 2 nights in Nov 2017

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - very comfortable room service excellent and food a good standard for a resort hotel.
Stayed 5 nights in Sep 2017

8/10 Good

anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pm
It is good hotel value of money
Stayed 2 nights in May 2017

8/10 Good

Paul and family

Liked: Cleanliness, staff & service, room comfort
Overall, a good stay.
Wonderful pool and good housekeeping but the wifi left a lot to be desired. Overall, a pleasant stay.

8/10 Good

Giulia

Stayed 1 night in Apr 2024

6/10 Okay

Francesco

Disliked: Cleanliness
Che dire ….. qualche formica in bagno per il resto nulla di che
Stayed 2 nights in Apr 2024

8/10 Good

Nicola

Stayed 1 night in Mar 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo posto per passare un weekend
Stayed 1 night in Feb 2024
Response from Guest Relation on Feb 28, 2024
Gentile Marco, la ringraziamo per aver apprezzato il suo soggiorno. A disposizione per le prossime vacanze. Ai Pozzi Resort & SPA -Guest Relation

2/10 Terrible

Davide

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
più di quaranta minuti per poter fare il check in come benvenuto, 12€ al giorno a persona per la colazione mi sembrano esagerati per poi non vedere nulla di così eclatante, 10€ la notte per il parcheggio..
Stayed 1 night in Feb 2024
Response from Guest Relation on Feb 28, 2024
Gentile Davide, priorità alle scuse da parte nostra per l'eccessiva attesa, dovuta ad una mole di prenotazioni inaspettate e last minute, oltre ad un problema telematico per la registrazione documenti. Lo staff è stato immediatamente rinforzato. Ci spiace altresì che non abbia trovato nulla di eclatante. Il parcheggio privato e coperto ad 10 ci sembra consono ed ordinario. Ai Pozzi Resort & SPA - Guest Relation

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera moderna e spaziosa con un bel terrazzo, struttura dotata di diversi servizi.
Stayed 1 night in Oct 2023

10/10 Excellent

Jérome

Stayed 2 nights in Oct 2023

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Jelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top
Très bon séjour, très jolie et personnel adorable.
Stayed 1 night in Oct 2023
Response from Guest Relation on Oct 22, 2023
Cher Jelle, Un grand merci au nom de tout le personnel et pour votre vote positif. Ai Pozzi Hotel&Resort - Guest Relation

10/10 Excellent

Emilio

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Super Anlage
Stayed 3 nights in Oct 2023

8/10 Good

Rosa

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Gabriele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non capisco perché alla reception mi hanno chiesto il numero della carta di credito, quando avevo già pagato.
Stayed 1 night in Oct 2023
Response from Guest Relation on Oct 5, 2023
Gentile Gabriele, come da prassi, ormai standard, all'arrivo in struttura si richiede una carta di credito a titolo di garanzia, a maggior ragione se si affitta un appartamento. L'alternativa che diamo ai nostri graditi ospiti e lasciare un deposito in contanti. Ai Pozzi Hotel & Resort - Guest Relation

8/10 Good

Daniele

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Struttura non da 4 stelle ma buona nel complesso. Ricca colazione.
Stayed 1 night in Sep 2023

10/10 Excellent

claudio

Stayed 1 night in Sep 2023

6/10 Okay

Daisy

Travelled with group
Liked: Cleanliness
Abbiamo dormito nel monolocale e il letto era comodissimo. La struttura è carina e pulita ma molto diversa da come descritta! La piscina interna non esiste, c'è solo il centro benessere che si paga a parte (25€ per 2 ore). L'aria condizionata non è regolabile dalla stanza, bisogna andare in reception a farla regolare ogni volta. Abbiamo scelto questa struttura perché anche con il brutto tempo pensavamo di avete diverse opzioni per passare il tempo, invece tutte quelle che avevamo pensato guardando sul loro sito non erano realizzabili una volta arrivate. La piscina esterna è molto carina e il bagnino è molto professionale e gentile! La reception ha risolto un nostro disagio per la mancanza di tavoletta del wc nelle stanze ma con molto fastidio e non proprio con la massima gentilezza. Capiamo che a fine stagione ci sia tanta stanchezza ma la gentilezza in questi posti è una priorità e non può mancare! Non è nemmeno carino rispondere infastiditi e arroganti a chi semplicemente chiede chiarimenti su un cambio camera. Non siamo state male ma se dovessimo tornare in zona proveremmo altre strutture.
Stayed 1 night in Sep 2023
Response from Guest Relation on Sep 27, 2023
Gentile Daisy, ci spiace il vostro soggiorno non abbia soddisfatto a pieno le vostre aspettative. Ci preme puntualizzare che i nostri servizi come la SPA (non è una piscina interna), la sala fitness, il ristorante, il bar e anche il mini club (sia interno che esterno) sono tutti attivi, per cui non comprendiamo a quale opzioni non realizzabili si riferisce. Ci spiace altresì se l'atteggiamento in reception non è stato gentile e premuroso. Speriamo di potervi ricevere nostri ospiti ancora per dimostrare la nostra efficienza. Ai Pozzi Hotel&Resort - Guest Relation

10/10 Excellent

Alex

Stayed 1 night in Sep 2023

10/10 Excellent

Simona

Stayed 1 night in Sep 2023

8/10 Good

Franco

Stayed 1 night in Sep 2023

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott og delikat
Rent og delikat. Romslig og flott. Egner seg for både familier med barn og par og enslige i alle aldre. Flott basseng for store og små. Egen gym. Egne områder for kjæledyr. Beskrives best med ett ord: Supert
Stayed 1 night in Sep 2023
Response from Guest Relation on Sep 19, 2023
Dear Lillian, we really thank you for your positive feedback regarding your stay. It pushes us to deliever a better service. Ai Pozzi Hotel&Resort - Guest Relation

6/10 Okay

Jean-Louis

Stayed 1 night in Sep 2023

10/10 Excellent

Maria pina

Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023