Dear Mr. Jose Luis,First of all, please accept our sincere apologies for the disappointing experience you encountered during your recent stay at Four Seasons Hotel Ritz Lisbon.Our team strives to provide exceptional service to all our guests, and we are sorry that you did not receive the level of care and attention we aim to deliver.Regarding the issues reported, we apologize for the situation with the cleaning of your car. Upon noticing the issue, we promptly arranged a new car wash to ensure that it was delivered with the expected level of cleanliness, without any additional cost.We are truly sorry to hear that the items you had trusted us to clean were damaged. After further investigation, our housekeeping team confirmed that they proceeded with the laundry according to the specifications of each item. We regret that we weren't informed about this incident prior to your departure, therefore, we thank you for bringing this matter to our attention. Once again, thank you for choosing Ritz Four Seasons Hotel Lisbon and we hope to have the opportunity to provide you with a much more enjoyable experience in the future. Kind regards,Andreia CotrimExecutive Administrative Assistant

Dear Lourdes, Thank you so much for your kind words and for taking the time to share your experience at Four Seasons Hotel Ritz Lisbon. We are pleased to hear that you found our location outstanding and that you enjoyed our services and professionalism. It is truly important for us that every guest's needs are met with kindness and sensitivity.We are thrilled to hear that you love Four Seasons, and we look forward to welcoming you back in the future.Warm regards,Andreia CotrimExecutive Administrative Assistant

Dear Jakub,Thank you very much for your wonderful review about your stay at Four Seasons Hotel Ritz Lisbon.We are glad to hear that you enjoyed your stay with us and truly hope to have the pleasure of welcoming you again soon.Warm regards,Andreia CotrimExecutive Administrative Assistant

Dear Mark, First of all, thank you for choosing to stay at Four Seasons Hotel Ritz Lisbon. We are thrilled to hear that you loved your experience and that Ester made such a positive impression on you. She's indeed amazing and we're delighted that her exceptional service stood out to you.We'll be sure to pass along your kind words to Ester and hope to welcome you back for another amazing stay.Warm regards,Andreia CotrimExecutive Administrative Assistant

Dear Mrs. Elizabeth,Thank you so much for taking the time to share the feedback in regards to your recent stay with us.Your words "staff amazing" really made our teams day! Everyone is extremally thankful.We hope to have the opportunity to welcome you back in the near future.With my best regards,Ana Ferreira

Dear Natalia,We are so thankful to you for taking the time to share the feedback in regards to your recent stay with us.The team was extremely happy to learn you have enjoyed our product, location and specially service.We hope to have the opportunity to welcome you back to the Four Seasons Hotel Ritz Lisbon in a near future.With my best regards,Ana Ferreira

Dear Hengchao,Thank you so much for taking the time to share the feedback in regards to your recent stay with us.We hope to have the opportunity to welcome you back in the near future.With my best regards,Ana Ferreira

Dear Maria,Thank you so much for taking the time to share the feedback in regards to your recent stay with us.The entire team would like to thank you for your kind words, their hearts are completely melted.We hope to have the opportunity to welcome you back in the near future to the Four Seasons Hotel Ritz Lisbon.With my best regards,Ana Ferreira

Dear Pravin, Thank you so much for taking the time to share your feedback in regards to your recent experience with us. We are so glad to learn you have enjoyed our renovated rooms, we are proud of this renovation. We hope to have the opportunity to welcome you back in the near future. With my best regards, Ana Ferreira

Dear Steven, Thank you so much for taking the time to share your feedback in regards to your recent stay with us. We are so happy to learn you have enjoyed our service. But really sad to learn you did not like our product. We have recently renovated most of our rooms and have opened a new pool bar, as a new outdoor pool, so it breaks our hearts to read your comments, although, we might have some classic outlets that perhaps were not according to your taste. The team is still hoping to have the opportunity to welcome you back in a near future. With my best regards, Ana Ferreira

Thank you so much for sharing your feedback with us. We truly hope you had a wonderful stay. I remain at your disposal, should you need any other assistance. Kind regards, Carlos Augusto Assistant Front Office Manager

Dear Mr. Don, Thank you for sharing that precious information! We are looking forward to welcome you again at the Four Seasons Hotel Ritz Lisbon. Kind regards, Margarida Ribeiro Assistant Front Office Manager