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Reviews of Lisbon Serviced Apartments Baixa Castelo

5 out of 5
Lisbon Serviced Apartments Baixa Castelo
Rua dos Fanqueiros, 136, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 334 out of 638 reviews" "
Rating 8 - Good. 219 out of 638 reviews" "
Rating 6 - Okay. 50 out of 638 reviews" "
Rating 4 - Poor. 24 out of 638 reviews" "
Rating 2 - Terrible. 11 out of 638 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jose, Brooklyn

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Communication horrible and don’t reply with time
Stayed 1 night in Jan 2024

2/10 Terrible

SOFIA

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures showed a sunny apartment with pretty windows overlooking the street. What I got was a dark and damp room facing the ventilation in the inner part of the building. The room was not well kept the bed was dirty with old stains in the sheets. You could hear the pipes when people flushed toilets. I was staying 1 night. When I asked to be moved to a different apartment, I was told nothing could be done until the next day, because there is no front desk service of any kind unless the issue is with door entry codes.
Stayed 1 night in Jan 2024

8/10 Good

Christine, Alameda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Yusuke

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Anasofia

Stayed 2 nights in Dec 2023

6/10 Okay

ailien

Liked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anabela

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Lisbon Serviced Apartments Team on Nov 28, 2023
Dear Anabela,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience at Lisbon Serviced Apartments was excellent and that we met your expectations. Your kind words truly motivate us to continue delivering exceptional service to all our guests.We appreciate your support and hope to welcome you back soon for another fantastic stay. Should you need any assistance or have further inquiries, please don't hesitate to reach out.Best Regards,Lisbon Serviced ApartmentsAs for a suggestion during the Christmas season in Lisbon, I'd recommend visiting the beautiful Christmas market at Praça do Comércio. The festive atmosphere, charming stalls with local crafts, and delightful seasonal treats create a magical experience for visitors exploring Lisbon during this time.

10/10 Excellent

Grayson

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Lisbon Serviced Apartments Team on Oct 23, 2023
Dear Grayson,Thank you for your fantastic rating of 10/10! We're thrilled to hear that you had such a wonderful stay with us. If you ever decide to visit Lisbon during the Christmas season, be sure to experience the magical atmosphere at the Rossio Square, beautifully decorated with lights and filled with holiday cheer.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Estelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at this service apartment! Comparable to a hotel while it conveniently comes with a kitchen and washer. Location: Very close to most attractions, walkable to Alfama area, while being just a short block away from all noises. Both front gate and room use passcode keypads, which was very convenient. Self check-in kiosk was easy to use. Room: Our unit is spacious with a balcony (unfortunately did not have a view due to the construction right across). Modern electric stovetop and washer/dryer. Kitchen and living room is on the top floor, then bedroom and bathroom are below. Best part is the huge bathroom with lots of counter space and a nice walk-in shower. Bonus: Body wash, shampoo and laundry detergent are provided, along with a full range of kitchenware that you may need - very thoughtful touch, making it a 5-star stay. PS: Floor can be cleaned more thoroughly and there were stains on the armchair.
Stayed 6 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on Oct 19, 2023
Dear Estelle,Thank you for your glowing review! We're thrilled that you enjoyed your stay at Lisbon Serviced Apartments. Your detailed feedback is greatly appreciated. We're sorry about the construction view, but we're pleased to hear that you found our amenities and self-check-in process convenient. It's lovely to know that you appreciated the well-equipped kitchen and the thoughtful touches in the apartment.We'd also like to recommend visiting Lisbon during the Christmas season to experience the magical holiday atmosphere. Be sure to check out the beautiful Christmas lights in Praca do Comercio. Best Regards,Lisbon Serviced Apartments

10/10 Excellent

joe

Stayed 1 night in Sep 2023
Response from Lisbon Serviced Apartments Team on Oct 19, 2023
Dear Joe,Thank you for your fantastic 10/10 rating! We're thrilled you enjoyed your stay at Lisbon Serviced Apartments. If you ever decide to visit Lisbon during the Christmas season, you'll be enchanted by the city's magical atmosphere. Don't miss the stunning Christmas lights at Praça do Comércio, it's a sight to behold!Best Regards,Lisbon Serviced Apartments

4/10 Poor

Ivana

Travelled with partner
The elevator didn't work during our whole stay. There was a construction noise during 5 days that started at 8.30am sharp and lasted for hours. We had to ask for the dishwasher to be fixed, the freezer to be cleaned, and soap and toilet paper to be refilled. The city fee was taken twice from our bank account and after 20 days we are still waiting for the refund. The location of the building is excellent and the apartment is very well secured.
Stayed 13 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on Oct 19, 2023
Dear Ivana,Thank you for your feedback, and we're sorry to hear about the inconveniences you faced during your stay. We truly appreciate your patience and understanding.Rest assured, we're working diligently to address the elevator issue and minimize construction noise for our guests. We've taken your feedback on board, and we've already fixed the dishwasher and ensured the apartment is fully stocked.Regarding the city fee, we apologize for any billing errors, and we'll expedite the refund process. Your satisfaction is our priority.On a brighter note, we'd like to invite you to experience the magical atmosphere of Lisbon during the Christmas season. Don't miss the stunning Christmas lights at Terreiro do Paço – it's a sight to behold!Best Regards,Lisbon Serviced Apartments

8/10 Good

Marijana, Sandy

Travelled with family and small children
Liked: Amenities
Really great location, minutes from all key areas. Right next to a small grocery store. We were there with a baby and toddler and having a store next door and kitchen in unit was perfect. Everything was really great except communication with hotel prior to arriving. Upon booking it says you will get an email 24 hours before with checkin details. We didn’t get it so I assumed it would come and we landed with no email so I had to reach out Expedia to make sure I actually had a reservation. Make sure that if you take an uber you get taken to the correct address, the uber recommended address is wrong. We got dropped off at the wringer building and almost picked up at the wrong until we noticed. The unit was clean, the floor boards were dirty but everything else was fine. It was really quite. Very hard beds. Pack n play was provided. You cannot check in before the checkin time and the lockers provided are very small, you could not store a checked bag (24”) and it cost 2 euro. Only change accepted. I would stay again now that I know how it works.
Stayed 3 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on Oct 20, 2023
Dear Marijana,Thank you for your feedback on your recent stay with us at Lisbon Serviced Apartments. We're thrilled to hear you enjoyed our great location and the convenience of having a grocery store nearby. We apologize for the communication hiccup prior to your arrival, and we'll make sure to improve this aspect of our service.For a cozy Christmas experience in Lisbon, we recommend visiting the enchanting Christmas market at Rossio Square. It's a festive and magical place to soak in the holiday atmosphere.We look forward to welcoming you back, and we're working to enhance your experience even more.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Eun Sang, Thornhill

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really good location. Just minutes away from many attractions & bus stops/metro. Grocery right next door and few more supermarkets/fruit shops few doors down. Apartment is spacious. Enough for a family of 4. Washing machine (laundry) was in the apartment which was a life saver. Warning - after finishing a dry cycle, the laundry machine door stays mechanically LOCKED for 2 hrs. Time the wash carefully if you need the clothes. Overall really good apartment with a lot of convenience.
Stayed 3 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on Oct 20, 2023
Dear Eun Sang,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed your stay at Lisbon Serviced Apartments. Your feedback is greatly appreciated. In the Christmas season, we recommend visiting the enchanting "Rua Augusta Arch" to experience the magical holiday atmosphere. It's beautifully lit up and surrounded by local markets and joyful festivities. We're delighted that you found our location convenient and our apartment spacious. We've taken note of your feedback regarding the laundry machine and will certainly address it. Your comfort is our priority.Best Regards,Lisbon Serviced Apartments

6/10 Okay

Rui

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Great location let down by bad management company
Great location if you want to stay in the thick of the action in Chiado. That said, check-in process was awful, their automated check-in machine was broken which meant we had to wait 20 mins for a human to come let us into our place after a long day of traveling with small kids. Additionally, the elevator was broken which meant having to carry 3 large suitcases, 2 children and a stroller up 5 flights of stairs. Lastly, the apartment was not cleaned properly with vestiges of the previous tenants food left on tables and fridge. Ants were crawling all over one of the bathroom which was also suffering from mould issues
Stayed 1 night in Aug 2023
Response from Lisbon Serviced Apartments Team on Aug 24, 2023
Dear Rui,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our fantastic location in the heart of Chiado, providing you with the perfect backdrop for immersing yourself in the vibrant atmosphere of Lisbon.We sincerely apologize for the inconveniences you encountered during your stay. Our automated check-in machine and elevator issues certainly fell short of the seamless experience we strive to provide. Your patience is truly appreciated, especially after a long day of travel with your little ones. Please accept our apologies for any hassles this may have caused.We're also sorry to hear about the cleanliness issues you faced in the apartment. This is certainly not the standard we hold ourselves to, and we will address this with our housekeeping team to ensure that such oversights are eliminated moving forward.In brighter news, we would love to recommend a serene escape for your next visit to Lisbon. The enchanting Belem Tower, a UNESCO World Heritage site, offers a glimpse into the city's rich maritime history. Its stunning architecture and scenic surroundings make it a must-visit destination that's sure to captivate both you and your family.Thank you for bringing these matters to our attention. We truly value your feedback as it helps us improve and provide a better experience for our guests. We hope to have the pleasure of welcoming you back, so you can enjoy a more seamless and enjoyable stay with us.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place with a beautiful location!
Stayed 1 night in Jul 2023

8/10 Good

Hyun Sook

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Mixed feelings
Pro- location and fully stocked apartment. Con- lack of cleanliness and poor communication. Location is excellent. Apartment is spacious and live in ready ( kitchen is fully stocked- even had a colander, pitcher, funnel, wine opener, etc). Washer is a one unit that can dry as well. Our family air dried using clothes line we brought. There is a small folding drying rack in the apartment. Apartment didn’t feel clean- floor, walls, all surfaces. There was a one particularly dirty wall with makeup stuffs in one of the two apartments we rented. Wall cleaned up very easily when I wiped it with a Clorox wipe. Apartment is clutter free and mostly surfaces - it would be easy to make it squeaky clean. When they do ‘maid service’, it means trash removal, restocking ( toilet paper, towels, etc), and changing out bedsheets. They don’t vacuum, dust, wipe anything. Communication is bad. There was a power outage 5am to 10:30am one of the 10days we were there- my husband looked up and learned it was a scheduled maintenance outage by the city. I feel like the management should have given guests heads up. Guests met outside the rooms and asked each other what was going on. Apartment doors worked but the main door didn’t work during the power outage. Jao, one of the agent who answers calls and emails is terrible to work with. Bad attitude and very unwilling to help. Location and apartment itself makes me want to book again. Lack of cleanliness and bad communication skill makes me say no.
Stayed 10 nights in Jun 2023

8/10 Good

Reza, Aubin Grove

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The apartment has everything and most importantly washing machine. The bathroom looked newly renovated but the ceiling was leaking , the floor was sinking and one of the 2 lights was not working. Thevsafe was very hard to work with and we werer locked out twicw which once we were given a code and tge second time they sent someone to open it
Stayed 2 nights in Jun 2023

2/10 Terrible

mahdis

Travelled with partner
Disliked: Amenities, property conditions & facilities
The place smelled so horrible. I tried to contact the management and the communication was so bad. Would not recommend this place at all
Stayed 3 nights in Jun 2023

8/10 Good

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean!
Stayed 4 nights in Jun 2023

2/10 Terrible

Anifa K. L.

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty washing machine, uneven bathroom tiles, poor maintenance in the whole bathroom, no facial tissue provided, very noisy as we could hear people walking in other rooms!
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great apartment style place right in the thick of Lisbon. Great neighborhood and many places to eat right out your front door. Would definitely stay here again!
Stayed 3 nights in May 2023

8/10 Good

Chaim

Travelled with family
Liked: Cleanliness, room comfort
We will be back
Great location, well equiped, grate for a family
Stayed 4 nights in May 2023

8/10 Good

Ngawang

Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great for a small family
Amazing stay overall, very close to a number of attractions and restaurants
Stayed 5 nights in Mar 2023

10/10 Excellent

Virginia, Hercules

Stayed 3 nights in Mar 2023

10/10 Excellent

Amy

Stayed 7 nights in Mar 2023

4/10 Poor

N

Stayed 3 nights in Dec 2022
Response from Lisbon Serviced Apartments Team on Dec 21, 2022
Thank you very much for your Review !

10/10 Excellent

Katia

Stayed 3 nights in Nov 2022

8/10 Good

Lily

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Ewa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed there 5 days with my kids. We liked the apartment very much! Great location!
Stayed 5 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on Nov 28, 2022
Thank you for your review !

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
I stayed in a studio. It was very clean and the perfect size for me. It was located on a quiet street in Baixa Lisbon, just a minute or two from countless restaurants and stores.I highly recommend it!
Response from Lisbon Serviced Apartments Team on Nov 11, 2022
Thank you for your review !

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and accommodation
Stayed 4 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on Oct 31, 2022
Thank you for your Review !

2/10 Terrible

Viviana

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very disappointed/ disgusted by cockroaches in the apartment. I had read the positive reviews and was looking forward to my stay. The flat upon arrival looked nice. But when I came back in the evening home from dinner there were cockroaches. Upon inspection, the floor was very dirty with hairs belonging to someone else. All dishes were dirty inside the dishwasher. There was another cockroach there. Property management did little to nothing to help out. They sent a cleaning lady the next day at 10 am instead of moving me to another room or spraying the apartment. I stayed only two nights and couldnt sleep either night in the fear of another cockroach appearing. Thus, while the apartment does look as advertised, I cannot recommend staying here. Cockroaches as tilth are a hard no for me.
Stayed 2 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on Oct 11, 2022
Thank you very much for your review.All the guest feedback are very important to help us to improve our service,We already take the right measures in others to solve this situation.

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location of this property is great! You can walk all over Lisbon very easily. Also, it is really nice that it is right next door to a small grocery store. Another nice touch was that the property had luggage lockers inside, so when we arrived early we were able to store our luggage and explore prior to our check-in time. All-in-all, we thoroughly enjoyed our stay here and wouldn't hesitate to book it again!
Stayed 3 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on Oct 6, 2022
Thank you very much for your review !

10/10 Excellent

Steve

Stayed 1 night in Sep 2022
Response from Lisbon Serviced Apartments Team on Sep 27, 2022
Thank you for your review !

8/10 Good

Yelena, Sunnyvale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, close to many attractions, good restaurants, and 2 metro stations without going up the hills. There is an elevator in the house. The next door is a grocery store open until 10 pm. Of the shortcomings, only minor flaws. For example, we were unable to use the safe. Also in the microwave, there was no rotary circle. I recommend this apartment and would stay again
Stayed 3 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on Sep 19, 2022
Thank you very much for your review!

8/10 Good

Alexander

Stayed 5 nights in Sep 2022

10/10 Excellent

keren

Stayed 1 night in Aug 2022
Response from Lisbon Serviced Apartments Team on Aug 24, 2022
Thank you very much for your review !

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Smooth checkin on site via keosk. Apartment had everything you need to cook basic meals or keep tappas in your fridge. Mini supermarket right next door. Cleaning service came every day to empty trash, refill toiletries and light cleanup. Location was excellent. We would stay here again for sure!!
Stayed 7 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on Aug 11, 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

10/10 Excellent

Brandon, Toronto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy to check-in, super comfy place. Definitely recommend.
Stayed 1 night in Jul 2022
Response from Lisbon Serviced Apartments Team on Aug 11, 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

8/10 Good

Terezinha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

JEAN NICOLAS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice apartment. our family of five really appreciated its size and location.
Stayed 4 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on Jul 13, 2022
Thank you very much for your comment ! We hope to see you next time.

8/10 Good

James

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on Jul 13, 2022
Thank you very much for your comment ! We hope to see you next time.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, property conditions & facilities
The apartment was convenient and comfortable. Enjoyed our stay.
Stayed 7 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on Aug 11, 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

10/10 Excellent

Ching Sum

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location . was convenient. We can walk to the sightseeing place. The management team was responsive and answered all the questions I raised. We were a group of 6 adults. The apartment was spacous and good for our group. I highly recommended this apartment !
Stayed 5 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on Jul 13, 2022
Thank you very much for your comment ! We hope to see you next time.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, room comfort
Stunning!
Beautiful stay! Gorgeous apartment and really clean
Stayed 2 nights in May 2022

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is close to almost everything…the metro, train, tram, bus. Santa Justa Lift is just around the corner…the Rossio and Commercio Square…there’s loads of restaurant that you could choose from within the area and there’s a mini supermarket beside the property which is very handy.
Stayed 6 nights in May 2022
Response from Lisbon Serviced Apartments Team on Jun 3, 2022
Thank you very much for you review! We hope to welcome you in again in one of our properties.

2/10 Terrible

Sandro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad attention
Stayed 2 nights in May 2022

10/10 Excellent

Tolga Tonguc

Travelled with family
Liked: Cleanliness, room comfort
It is a good place to stay for families.
Stayed 5 nights in May 2022
Response from Lisbon Serviced Apartments Team on Jun 3, 2022
Thank you very much for you review! We hope to welcome you in again in one of our properties.

10/10 Excellent

Joseph, Auburn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment, great building in a perfect location. Waking distance to most things, close to the water. Grocery store next door.
Stayed 5 nights in Apr 2022
Response from Lisbon Serviced Apartments Team on Jun 3, 2022
Thank you very much for you review! We hope to welcome you in again in one of our properties.