Dear Elliot,Wow! Thank you so much for your fantastic review! We're absolutely thrilled to hear that you found our hotel to be excellent, with service that exceeded your expectations. Our team strives to go above and beyond for every guest, and it's incredibly rewarding to hear that our efforts made a difference in your stay.We're delighted that you enjoyed our spectacular location as well. Providing a memorable experience in every aspect of your stay is our top priority, and we're thrilled that we succeeded in doing so for you.Your kind words mean a lot to us, and we truly appreciate your recommendation. We can't wait to welcome you back for another incredible stay in the future!Warm regards,Pedro Perdigão FalcãoGuest Service Manager

Dear Martin,Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay, especially the excellent service provided by our staff and the delicious breakfast.We're thrilled that Nuno made your anniversary special with his exceptional service. We'll be sure to pass along your kind words to him.It's wonderful to know that you also enjoyed the free morning tour provided by our manager. We aim to provide memorable experiences for our guests, and we're glad that the tour enhanced your stay.Thank you once again for choosing to stay with us. We look forward to welcoming you back for future celebrations or simply another enjoyable visit.Warm regards,Pedro Perdigão FalcãoGuest Service Manager

Dear Athena,Thank you for your wonderful review! We are thrilled to hear that you had a great experience with us and that our staff were able to make your stay enjoyable with their friendly and helpful service.We're glad to know that you found our hotel to be great and that the location suited your needs perfectly. Your recommendation means a lot to us, and we would be delighted to welcome you back for another stay in the future.If you need any assistance or have any questions, please feel free to reach out to us.Warm regards,Pedro Perdigão FalcãoGuest Service Manager

Dear Mary,Thank you for sharing your feedback with us!We're delighted to hear that you enjoyed your stay at our hotel. Maintaining cleanliness and providing a comfortable environment for our guests is our top priority, so we're glad that you found our hotel to be lovely and clean.Our restaurant takes pride in offering delicious meals, and we're pleased to hear that you enjoyed dining with us. Being located right in downtown Lisbon, we aim to provide convenient access to the city's attractions while also offering a relaxing retreat for our guests.We appreciate your kind words and hope to have the opportunity to welcome you back to our hotel in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels and warm regards!Pedro Perdigão FalcãoGuest Service Manager

Dear Mr. Roderick John,Firstly, allow me, as the Guest Service Manager, to sincerely apologize for your unfortunate experience at Hotel da Baixa.We always take great care of all our guests, as the DNA of Hotel da Baixa and our team is based on excellence, aiming to provide a fantastic and unique experience to our guests.That being said, let me clarify that the room type assigned to you was exactly the one you chose and booked through Expedia. When you expressed your dissatisfaction at reception, we tried to find a solution. However, as the hotel was almost fully booked, we kindly asked for some time to provide you with an upgrade.After some time, we received a phone call/email from Expedia stating that our client was not satisfied and that we were experiencing overbooking, which is not true. Despite this, and without giving us the opportunity to make a change to the room type, you left the hotel without informing us.Upon noticing your dissatisfaction, our management immediately contacted Expedia and opted to refund you 100% of the amount paid, ensuring you were not unfairly affected.Mr. Roderick John, we deeply regret this entire situation and extend our apologies once again. We would like to invite you back to Hotel da Baixa and inform you that our management is offering you a 20% discount on bed and breakfast rates, as well as complimentary airport transfer.Once again, please accept our sincere apologies, and we hope to see you again soon.Yours sincerely,Pedro Perdigão FalcãoGuest Service Manager

Dear Eyan,Thank you for your kind words! We're thrilled to hear that you enjoyed the live music in the evenings and found our hotel beautiful. Creating memorable experiences for our guests is always our top priority, and it's delightful to know that we succeeded in making your stay special. We hope to welcome you back soon for another wonderful experience!Kind regards,Pedro Perdigão FalcãoGuest Service Manager

Dear Nijole,Thank you for choosing to stay with us again and for taking the time to share your experience. We're thrilled to hear that you had another wonderful stay with us and that our staff's helpfulness, attentiveness, and kindness contributed to your enjoyment.We strive to provide exceptional service to all our guests, and it's rewarding to know that we succeeded in meeting your expectations once again. We truly appreciate your continued support and look forward to welcoming you back for your third stay in the future.Warm regards,Pedro Perdigão FalcãoGuest Service Manger

Dear Li,Thank you for your review! We're delighted to hear that you enjoyed the excellent service and convenient location of our hotel. It's wonderful to know that you found our hotel suitable for travelers and that you appreciated the ease of transportation to attractions like the Belém area. We hope to welcome you back soon, as this is always your home in Lisbon, and we look forward to having you with us again!Kind RegardsThe Guest Service Tea

Dear Nijole Valentina,Thank you so much for your kind words! We're thrilled to hear that Hotel da Baixa is your favorite hotel in Lisbon. We're glad you appreciate our central location, amenities, and the wonderful staff. Your feedback means a lot to us. We can't wait to welcome you back soon, as this is always your home in Lisbon, and we look forward to having you with us again!Kind regardsThe Guest Service Team

Dear Hardeep,Thank you for your avuation, it meens a lot for all the team.Kind regardsPedro Perdigão FalcãoGuest Service Mamager

Dear Roni Thank you so much for such a positive feedback and review! We really do appreciate your words and we will share it with the Team ! We hope to see you next time!

Dear Rebecca,Thank you so much for your evaluation about your stay.Hope to see you soon.Kind RegardsThe Guest Service Team

Dear Mr. Bengt, Thank you so much for giving us such a positive review, we really do appreciated! Happy to hear that you found our staff friendly! Hope to see you in a near future.

Dear DiegoThank you so much for giving us such a high score, we hope to see you again!

Dear OlegThank you so much for giving us such a high score, we hope to see you again!

Dear JunweiThank you so much for giving us such a positive review and feedback that we will share with our team .It really does matter to us!We hope to see you soon!

Dear Bobby,I'm terribly sorry to hear about the negative experience you had during your stay. Please accept our sincerest apologies for the inconvenience caused by the noise, smell, and other issues in your room. It's truly disappointing to hear that you were unable to sleep well during your four-night stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Regarding the unauthorized entry into your room, I apologize for the lapse in our standard procedures. Rest assured, we take your privacy very seriously, and we will investigate this matter thoroughly to ensure it doesn't happen again.As discussed, when you return, we'll make sure to provide you with a surprise to make up for the inconvenience you experienced. We value your feedback and the opportunity to make things right. Please don't hesitate to reach out to us directly if there's anything else we can do to improve your experience.Pedro FalcaoGuest Service Manager

Dear IngridThank you so much for such a positive feedback and review! We really do appreciate your words and we will share it with the Team !We hope to see you next time!

Dear VeronicaThank you so much for giving us such a positive review and feedback that we will share with our team .It really does matter to us!We hope to see you soon!

Dear ImrunThank you so much for giving us such a positive review and feedback that we will share with our team .It really does matter to us!We hope to see you soon!

Dear Catherine, Thank you so much for giving us such a positive review and feedback. It really does matter to us!We hope to see you soon!

Dear Paul,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at Hotel da Baixa and that everything met your expectations. It's wonderful to know that you found your room spotlessly clean and lovely, and that our staff went above and beyond to assist you with tours and transportation arrangements. We're delighted that you enjoyed our delicious buffet breakfast and that our wait staff were friendly and attentive. Your feedback means the world to us, and we truly appreciate your recommendation. We look forward to welcoming you back to our special spot in the future!Kind regardsThe Guest Service Team

Dear PaoloThank you so much for giving us such a positive review and feedback that we will share with our team .It really does matter to us!We hope to see you soon!

Dear Susan Thank you so much for rating us such a high score and giving us such a positive review! We truly aprecciate the feedback and we will share it with our Team! It was a pleasure to host you!See you next time!

Thank you so much for your kind review of Hotel da Baixa! We look forward to seeing you in the future! Kind regards, Marta Cruz.

Dear NancyThank you so much for rating us such a high score and giving us such a positive review! We truly aprecciate the feedback and we will share it with our Team! It was a pleasure to host you!See you next time!

Thank you for your excellent rating! Hoping to receive you again soon, Marta Cruz.

Thank you so much for leaving such a lovely review of our hotel here on Expedia!It was great to have you here and we certainly hope to have you back with us for your next trip to Lisbon!Have a great day!

Thank you so much for the review Mr. Simon!We really hope it was a Birthday well spent in here in Lisbon!We certainly hope to be able to welcome you to our hotel once again in the future.Have a great day Mr. Simon!

Thank you so much Leslie for leaving this awesome review of Hotel da Baixa!It was a pleasure to have you here with us and we hope we are able to host you for your next trip to Lisbon.Have a great day!

Thank you so much Mr. Victor for leaving such a great review of our Hotel on Hiotels.com!It was a pleasure having you with us.Our doors will remain open for you should you come back to Lisbon!Have a great day!

Thank you for much Mr. Christian for your amazing review of our hotel! It is the little things that help us exceed the expectations of our guests and we certainly hope you have the opportunity to stay with us again for. your next trip to Lisbon!Have a great day!

Thank you so much for leaving such a kind review about our hotel!It's always amazing to see the impact we have on our guest's visit to Lisbon and nothing makes us happier than knowing what good of a job we're doing!We certainly hope to see you once again, Mrs. Ann for your next trip to LisbonHave a great day!

Thank you, Kay for the great review of Hotel da Baixa!It is wonderful to know you enjoyed staying with us.We will be waiting to see you again for your next trip to Lisbon!Have a great day!

Thank you, Mrs. Jacqueline for leaving such a heartwarming review of the hotel and the hotel's staff!We will definitely be showing this review to our friends at the bar and we are sure they will enjoy knowing what good of a job they're doing!These reviews are always important in order to better our services and it's overall quality and we hope to see you back sometime soon!

Thank you so much for your kind review!These reviews are very important in order to identify where we can better our service as much as we can.Hope to see you sometime soon for your next trip to Lisbon!Have a great day!

Dear Yun,Thank you so much for the time you have taken in writing about your stay with us. We are looking forward to receive you again in Hotel da Baixa.

Thank you so much for your kind review Yun Sung! Hope to see you again sometime soon for your next trip to Lisbon.Have a great day!

Thank you for such a good review Mr. Luke!These reviews are very important to us and it is heartwarming to know you enjoyed staying with us.We hope to see you again sometime soon and that you have a great day!

Thank you so much for your kind honest review Mrs. Catherine!Nothing makes us happier than knowing we had a positive impact on your visit to Lisbon!We certainly hope to have you here with us sometime soon in case you're thinking of coming back to Portugal.Have a great day!

Thank you so much Mr. Michael for your kind review of our hotel!It was a joy to have you here with us and we hope to see you back here for your next trip to Lisbon!Have a great day!

Thank you so much for your kind review!We hope to have you here with us for a future visit in Lisbon!Have a great day!

Thank you for your nice review!We are glad you enjoyed your stay at Hotel da Baixa and hope to see you once again for a future visit to Lisbon!Have a great day!

Thank you so much for giving us a kind and honest review about the hotel.Everyday we use these reviews in order to better the overall quality of our services.We appreciate the time you took to write us a review and hope to see you again sometime soon.Have a great day!

Thank you Mrs. Maya for taking your time to leave a nice review of our hotel!We hope to see you again for a future visit to Lisbon!Have a great day!

Thank you so much Mr. Anibal for considering us to be the best place to have a stay in Lisbon!It is always amazing to read the feedback from our guests through these reviews and nothing satisfies us more than knowing we're doing a good job!We're going to expect to see you sometime soon for your next stay in Lisbon!Once again, thank you so much Mr. Anibal, we hope you have a great day!

Thank you Mr. Fernando for leaving a nice review of our hotel!We will keep taking advantage of the reviews available here on Expedia in order to better the overall quality of our services.We hope you had a nice stay with us and wish you a great day.

Dear Anne,Thank you so much for the time you have taken in writing about your stay with us. We are sure that you could seized the opportunity in having such a unique location in the heart of Lisbon.