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Reviews of Casual Belle Epoque Lisboa

4 out of 5
Casual Belle Epoque Lisboa
Rua da Madalena 125, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 163 out of 295 reviews" "
Rating 8 - Good. 86 out of 295 reviews" "
Rating 6 - Okay. 27 out of 295 reviews" "
Rating 4 - Poor. 11 out of 295 reviews" "
Rating 2 - Terrible. 8 out of 295 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cathy

Stayed 4 nights in Apr 2024
Response from General Manager on May 26, 2024
Dear Cathy,Thanks ever so much for your feedback, it's very much appreciated. We hope that you had a nice stay at the Casual Belle Époque hotel and we also hope to see you very soon back in Lisbon and Portugal. My best wishes.

8/10 Good

Chad

Travelled with partner
Liked: Staff & service
Location is great. The beds are nice, but the carpet has to be 30 years old and everything is a bit dated. The staff is very friendly
Stayed 3 nights in May 2024
Response from General Manager on May 19, 2024
Dear Chad,We'd like to thank you ever so much for taking the time to leave us a comment. You'll be happy to hear that we are already overhauling the rooms and common areas so that next time everything looks the part. Kindest regards.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone working here was really nice, it is the perfect launching point into the Alfama and right across the street for some last minute Bifanas
Stayed 6 nights in Mar 2024
Response from DG on May 7, 2024
Dear Danny,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Manager

10/10 Excellent

BONNIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had the most delightful employees. The room was small but sufficient for our needs! I will definitely stay here again! Bonnie
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Bonnie,Thanks ever so much for your feedback! Every member of our Team is chuffed to bits to hear that you had a great Casual experience in Lisbon with Belle Époque hotel. We hope to see you very soon. My best regards.

10/10 Excellent

YULIA, HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Carlos and Cyril were amazing , always had suggestions for restaurants, transportations, sight seeing. I picked my seif accidentally and Carlos was helping me out at 7 am. Very friendly stuff, management and cleaning crew. The area is amazing, super close to everything. Lived my stay and will back! Thank you!
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Yulia,We would like to thank you sincerely for your kind words! It's always great to hear that you had enjoyed your Lisbon vacation so much. My best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Guests,Thanks ever so much choosing our hotel as your home away from home in Lisbon. Our entire Team is thrilled to bits! We also hope that you had really enjoyed your time spent in Lisbon in Belle Époque's company. My warmest regards.

10/10 Excellent

Milagros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely! excellent customer service, great location
This hotel is a charming old building with lots of character. Location is excellent! In Chiado, near all the amazing restaurants, view points, walkable to all the beautiful sites in Baixa, easy to catch trams, buses, near the Metro, close to shopping. The breakfast is delicious! Service #1 everyone is kind, friendly, they even packed our breakfast when they knew we were checking out before breakfast times! The shower pressure is excellent, bathroom quite big compare to European standards. Its just 20 min away from the airport, we used Uber to travel to the airport, super affordable ride :10 € included tip, and arriving by train is very easy and short ride from Santa Apolonia Station.
Great shopping near
Close to all the amazing viewpoints
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Milagros,We would like to thank you for your review and the general score attributed to our hotel! Every member of our team is thrilled to hear that your had a great stay with Casual in Lisbon. My best regards.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay at Casual Belle Epoque. Staff were friendly and helpful, the room was quiet and clean and we were close to Castello da Jorge, the lifts, the central square for the hop on & off buses. Beautiful hotel!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Deborah,We would to thank you for your review of our hotel, it's very important for us to hear back from our guests. Everybody on the hotel Team is happy to hear that everything was perfect and that you had enjoyed your stay in Lisbon. My best regards.

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were perfect and very helpful helped with getting around the city
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 4, 2024
Dear Moses, our entire Team is chuffed to bits to hear that you had really enjoyed your stay at the Belle Époque, this is definitely the best reward for us! Whenever our guests require information about the city, we'll be always happy and eager to help. My best regards.

6/10 Okay

Martin

Liked: Staff & service, room comfort
Not 4-star
Alright place. Outdated. Definitely not a 4-star hotel, 3 at best. Room were ok, but sewer smell from bathroom early in the mornings. Cleaning staff tries to compensate by adding scents.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Martin,We wish to thank you for your feedback, it's very important to us. We'll make sure to address your concerns, however you'll be happy to know that we rigorously ventilate our pipes. All in all, we hope that you had enjoyed your visit to Lisbon and Portugal. My best regards.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Karen,Thanks ever so much for your feedback, it's very much appreciated! And thank you for choosing our hotel as your home away from home in Lisbon. My best regards.

10/10 Excellent

Farah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is absolutely amazing - especially if this is your first time in Lisbon. The staff are friendly and the breakfast option generous (particularly if you have children!) We throughly enjoyed our time. Thank you.
Stayed 6 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Dear Farah,Thanks ever so much for all your comments and suggestions, it's very important to us. We sincerely hope that you had enjoyed your stay at the Casual Belle Époque hotel and that you also had a great time in Lisbon. My warmest regards.

10/10 Excellent

James, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable hotel with a very gracias, helpful staff. Food was good, rooms were clean, showers larger than expected in Europe, prices reasonable. Could use a better stocked bar is all.
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Dear James,Thanks ever so much for all your comments and suggestions (especially with the bar) it's very important to us. We sincerely hope that you had enjoyed your stay at the Casual Belle Époque hotel and that you also had a great time in Lisbon. My warmest regards.

6/10 Okay

Joyce

Travelled with group
Liked: Cleanliness, property conditions & facilities
The bathroom had little space for toiletries Housekeeping came in very late. Needed to ask for a second bath towel. Older gentleman at desk was helpful but not friendly or smiling
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

6/10 Okay

Gerald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Oct 2023
Response from Facundo Mendoza on Oct 16, 2023
Thank you very much for your review, we hope to see you again in the future.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, easily accesible for Uber rides, next door restaurant fantastic!
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Yolanda,Thanks ever so much for your feedback, it's extremely important to us. It's also true that there are some fantastic restaurants in the neighbourhood, which we'll always be happy to recommend to our guests. My best regards.

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service
Great stay!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Ivica,We would like to thank you for your feedback and for taking the time to write a review! We sincerely hope that everything was perfect and that you had enjoyed your stay in Lisbon with Casual Belle Époque. Kindest regards.

10/10 Excellent

Pascal

Stayed 1 night in Sep 2023
Response from General Manager on Nov 1, 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

4/10 Poor

Matthew, Laguna Hills

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location of this property is good. The staff was lovely and breakfast good. But the carpets in hall and in room were disgusting! The shower was dangerous to get in and out and bathroom sink very small. Would not recommend.
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 7, 2023
Dear Matthew,We wish to thank you for your feedback, it's very important to us. We'll make sure to improve next time based on your suggestions. Kindest regards.

4/10 Poor

William, tacoma

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
first the staff was awesome. the young man that checked us in was over the top helpful. property itself is listed as a five star hotel, not even close. we actually switch rooms, first room was in horrible condition and the second room was not much better. to start the worst of both rooms was the nasty dead carpet. the strict control of the air conditioning is ridiculous. Positive stuff, staff amazing, lobby bar open all day and theFREE breakfast spread was delicious.
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 7, 2023
Dear William,Thanks ever so much for your feedback, it's very important to us. We would like to point out one little detail which is the Casual Belle Époque is listed as a 4-star hotel, not a 5-star. The floors are indeed carpeted, however they're cleaned on a daily basis with special products for obvious reasons. The air conditioning remote control can be easily operated from the room, we always explain at check-in on how to handle these units so as to avoid any misconceptions. Please don't be shy to ask questions and request help from the front desk when it's required. Our staff will go above and beyonf to solve any issues. My best regards.

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay here for 4 days. Carlos the manager check us in. Very professional on how he handles his guest. Very helpful with all the questions we have for him. All of his staff in the hotel are very friendly and helpful. Breakfast was excellent and definitely will stay here again if ever we come back to Lisbon.
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 7, 2023
Dear Elvin,Thanks ever so much for finding the time to leave us a comment. It's very important to us to hear back from our guests and receive new ideas for improving our daily service. My warmest regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the 1 night stay.
Very satisfied with the room we booked. Was within walking distance of a ton of great food/drinks and shops. Only stayed 1 night, but I'd definitely recommend.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 6, 2023
Dear Micheal,Thanks ever so much for your feedback, it's very much appreciated. Indeed, the Casual Belle Époque hotel is conveniently located in the heart of the old town, which makes it a lot more pleasant to explore and discover Lisbon. My best regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 4, 2023
Dear Michael,Thanks ever so much for choosing the Casual Belle Époque hotel as your home away from home in Lisbon. It's been an honour having you with us and we hope to see you back very soon. My best regards.

10/10 Excellent

Christie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect from check in to check out. Breakfast was amazing. Staff - superb. Spacious rooms. Amazing towels.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Christie,Thanks ever so much for your feedback! We sincerely hope that you had enjoyed your stay in Lisbon with Casual and that every single detail was perfect. Hoping to see you back soon in our wonderful city. My warmest regards.

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very small room but excellent location and friendly stuff
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Ilya,Many thanks for your feedback, it's very important to us. It's true that the Belle Époque's location is perfect for exploring Lisbon from its centre. Our dedicated staff will do their best to make your stay very special indeed. My warmest regards.

6/10 Okay

MARIE

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location. Brilliant and attentive staff, couldn't do enough for you. Hotel in some need of refurbishment. Only did breakfast, which wasn't great, cooked food cold and not a lot of choice. All self service even coffee machine.
Stayed 7 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Guests,We would like to thank you for taking your personal time to leave us a comment. Your feedback will help us create a better offer. Wishing you all the best. General Manager

10/10 Excellent

aurelian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 24, 2023
Dear Aurelian,Thanks ever so much for your review of the Casual Belle Époque! It's very much appreciated. The entire hotel team is absolutely delighted that you had enjoyed Lisbon in our company. My warmest regards.

6/10 Okay

Renee, San Diego

Liked: Staff & service
Response from General Manager on Sep 25, 2023
Dear Guests,We would like to thank you for taking your personal time to leave us a comment. Your feedback will help us create a better offer. Wishing you all the best.

10/10 Excellent

Najiah

Liked: Cleanliness
Close to rvything
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Dear Najiah,We wish to thank you for your comments and suggestions. Indeed, the Belle Époque's location is perfect for exploring Lisbon's city centre. My best regards.

8/10 Good

Lewis

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

10/10 Excellent

Wendy

Stayed 1 night in Sep 2023
Response from General Manager on Oct 10, 2023
Dear Guests,Thanks ever so much for your feedback and the score attributed to the Casual Belle Époque hotel, every member of our Team is thrilled to bits. We do hope that you had properly enjoyed your Portuguese vacation and Lisbon as well. My best regards.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very QUIET place to sleep. Very much appreciated when you have been traveling all day and after you have been walking all day visiting all of the fun places in Lisbon.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Alyson,Thanks ever so much for your review! Your feedback is very much appreciated and we're happy to hear that we had been able to deliver a seamless experience for you. Indeed, Lisbon has a lot of fun places and they are conveniently located nearby. Kind regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Best hotel I have stayed at in a long while. Spacious and comfortable room, friendly staff, good breakfast, and fast, reliable, wifi. Hotel is in a great location to explore all the main sites of Lisbon. Highly recommend, I really can't praise this hotel enough.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 16, 2023
Dear Mark,Thanks ever so much for taking the time to write a review of your experience in the Casual Belle Époque hotel. We hope that you had really enjoyed your trip to Lisbon and we hope to see you back very soon. My best regards.

8/10 Good

brenda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms are small but nice, great location
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Brenda,We would like to thank you for dedicating your personal time to writing a review of your stay at the Belle Époque, your feedback is very much appreciated. While some of the rooms are on the cosier side, there are also bigger family rooms and suites. The location is indeed second to none for exploring the city and its charm. My best regards.

8/10 Good

manuel, new york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel , had good breakfast and nice rooms , it is close to everything would come again. Love the service from Cyril, Facu and Carlos however the night front person never really help us had always a negative answer to us . We asked if we could leave our luggage since we were coming back 3 days later and he said no . Thanks God Carlos was walking in and he said yes then on the last day we asked if we could do late check out and he said no. We the asked Fácil and he allowed us to stay until 1 pm that is all we need it . Over all everyone else was fantastic even the general manager .
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 9, 2023
Dear Manuel,It's been a real pleasure having you with us; we very much hope that your Portuguese vacation was great and that we had contributed to it in more ways than one. My warmest regards.

10/10 Excellent

Irina

Liked: Cleanliness, property conditions & facilities, room comfort
The staff was amazing: Daniellie, Cyril, Facu, Carlos - all amazing! Excellent location - walk everywhere. Rooms are comfortable and beautifully decorated. Everything was perfect!
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 9, 2023
Dear Irina,Thanks ever so much for your kind words! A happy customer is the best reward for the entire Belle Époque Team. Hoping to see you again soon in Lisbon. My best regards.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. We were able to walk everywhere we wanted to go. Lots of close shopping and restaurants. Good breakfast.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Karen,We would like to thank you ever so much for your feedback and for finding the time to write a review. Indeed, the Belle Époque breakfast is delivered in homemade style so that our guests are charged with positive energy in the morning. Warmest regards.

2/10 Terrible

KEJUN

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so much smaller than the photo, the bed is definitely not for 2 people. We left right away, and they don’t want to give us the refund for 2. I guys(we still haven’t gotten the money). Please do yourselves a favor, DO NOT book this place!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Kejun,Thank you very much for your comments; we always recommend studying descriptions and looking at the correct photos of the exact room type you're booking, an economy double in your case. Our customer support is available 24/7 for further enquiries. My best regards.

8/10 Good

Martha-Jean, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice rooms - would recommend this hotel!
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Dear Guests,Thanks ever so much for your feedback! It's very much appreciated; we do hope that you had enjoyed your stay in Lisbon with the Belle Époque and we also hope to see you back soon. Kind regards.

10/10 Excellent

manuel, new york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service and the facilities, Ciril and Carlos were always very helpful . It is close to everything and easy access
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 1, 2023
Dear Manuel,It's been a pleasure for us having you at the Belle Époque and thanks ever so much for all your comments. It's very much appreciated. See you next time in Lisboa. My best regards.

8/10 Good

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except the small spaces..
Stayed 5 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Dear Clients,Thank you very much indeed for all your comments and suggestions, your opinion is very important to us. We also hope that you had enjoyed your experience in Lisbon and Portugal. Kind regards.

10/10 Excellent

Gautam

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay with a family. It is very close to the attractions and to a hypermart.
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 18, 2023
Dear Guests,Many thanks for your feedback! It's very much appreciated. We sincerely hope that you had a nice time in Portugal and Lisbon with Casual Belle Époque. Kind regards.

10/10 Excellent

Kritzia

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Very central to everything
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Clients,Thank you ever so much for choosing our hotel as your home away from home in Lisbon. Your comments are very important to us. We hope that you had enjoyed your vacation in Portugal and we hope to see you again soon. Kindest regards.

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Clients,Thank you ever so much for choosing our hotel as your home away from home in Lisbon. Your comments are very important to us. We hope that you had enjoyed your vacation in Portugal and we hope to see you again soon. Kindest regards.

8/10 Good

Morella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place and very well located
Stayed 1 night in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Lisbon
I loved the room. The staff was ultra friendly. Great location. We woukd definitely stay there again.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 8, 2023
Dear Clients,We would like to take this opportunity and thank you for all your comments and suggestions. Every opinion is very important to us because it will help improve the quality of our service. We also hope that you had a nice holiday and Portugal and Lisbon. My best regards.

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Decent Hotel in a great location.
Good location. A very short walk to a stop for the famous TRAM. A little misunderstanding at check in in regards to transfer from airport. I understood it was paid to the hotel but nope, paid to the driver. Overpaid by 20$ for the transfer. Room was ok. Fold out bed was ok for the kids. Shower had no conditioner and the towels were a little wonky. Terrible blowdryer so bring your own. Sink was not clean but it was easier to clean it myself than to bother the front desk. They held our bags when we checked out so we do appreciate that.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Clients,Thank you very much for finding the time to write a review of your stay at our hotel. It's very much appreciated and we take note of all your suggestions and comments. We sincerely hope that you had enjoyed your vacation in Lisbon and Portugal.My best regards.

8/10 Good

Elizabeth

Travelled with family
Customer service was great! Always available and ready to assist. Some extra comforts were missing such as shower soap and bars but I’m not sure if this is an American practice and I wouldn’t knock them for it, the hotel is beautiful and the decor is lovely. Breakfast was very good and served for a good length of time which made it all the more convenient. Honestly can’t say enough about the customer service, Best service we received in all of Lisbon. Thank you!!!
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 25, 2023
Dear Elizabeth,Thanks ever so much for your feedback, we'll make sure to improve in the areas that you had mentioned and we'll keep up the good work otherwise.My kindest regards.