4/10 Poor
Sally
Feb 10, 2024
Liked: Room comfort
Disliked: Cleanliness, staff & service
Poor customer service, could be cleaner.
Stayed here as we were visiting Oradour sur Glane. Was feeling hopeful before arrival as we received an email saying our room was ready and we were invited to enjoy food and drink at the hotel.
On arrival the front desk agent was on the phone. Two other staff by embers could be heard laughing and chatting in back office. One came out and said hello but went back to office again. The girl that checked us in seemed quite timid. Conversation was minimal.
Room was ok, very hot. I was delighted to see we had a bath so after walking miles around France and Spain for the last month, thought I would treat myself to a bath. No plug however. My husband went down and spoke to all three staff members who discussed our request for a plug. One said she would bring one up in 10 mins. I sat half naked for forty minutes. Nobody came with a plug, or to say they couldn’t find one. Whilst sat waiting I found two fingernails on the floor down the side of the bed.
Anyway had a shower instead. Needed some water so my husband went down to see if any vending machines. Two of the staff members were sat having a drink together in bar. No mention of the plug and didn’t ask if he needed any help either.
Bedroom doors slam so if you get a neighbour like ours who likes to go in and out every five minutes after midnight you won’t get any sleep.
On check out I was faced with a young man, yawning and stretching who looked like he had just woken up.
Staff have no interest here. Definitely would not return
Sally
Stayed 1 night in Feb 2024