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Reviews of Pullman Lima Miraflores

4.5 out of 5
Pullman Lima Miraflores
Calle Juan Fanning 515 - 525, Lima

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 181 reviews" "
Rating 8 - Good. 16 out of 181 reviews" "
Rating 6 - Okay. 6 out of 181 reviews" "
Rating 4 - Poor. 1 out of 181 reviews" "
Rating 2 - Terrible. 3 out of 181 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, amazing staff! Make sure you add the daily breakfast option. Wonderful buffet, plus cooked to order eggs, waffles, and pancakes in a beautiful dining area.
Stayed 4 nights in May 2024
Response from Michelle on May 17, 2024
Dear Michael, Thank you so much for sharing your experience with us.We hope you can visit us again!Best Regards,Michelle CastañedaFront Desk Manager

8/10 Good

BAHRAM, Fairfa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Michelle on May 9, 2024
Dear Bahram, Thank you so much for sharing your experience with us. Best Regards,Michelle CastañedaFront Desk Manager

8/10 Good

Polina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is good, had an access to the lounge on 13th floor with coffee and snacks. Breakfast is good on weekend, weekdays is ok.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 29, 2024
Dear Polina, Thank you for sharing your experience with us!We hope you can visit us again very soon!Best Regards, Michelle CastañedaFront Desk Supervisor

10/10 Excellent

Robert, Christchurch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best service I have had world 5 star Hotel wonderful overall experience
Stayed 4 nights in Apr 2024
Response from Michelle on Apr 29, 2024
Dear Robert, We highly appreciate your comments about your experience with us and we valuate you as a very important guest.We hope you can visit us again very soon!Best Regards,Michelle CastañedaFront Desk Supervisor

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy place. Spotless and a fun vibe.
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 10, 2024
Dear Anthony, Thank you so much for your rating in your stay with us.Best Regards,Michelle Castañeda Front Desk Supervisor

10/10 Excellent

Lorenzo

Stayed 1 night in Mar 2024
Response from Michelle on Mar 29, 2024
Dear Lorenzo, We would like to thank you for your recent review and we are really glad that you enjoyed your stay with us.Best Regards,Michelle CastañedaFront Desk Supervisor

10/10 Excellent

Joaquin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones, muy limpio y un personal excepcional. Gracias
Stayed 3 nights in Mar 2024
Response from Darwin Moncada on Mar 19, 2024
Estimado Joaquin: Muchas gracias por sus comentarios y puntuación. Nos alegra saber que disfrutó de una buena estadía. Lo esperamos nuevamente en nuestro hotel. Saludos cordiales Darwin Moncada Supervisor de Recepción

10/10 Excellent

James, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Darwin Moncada on Mar 19, 2024
Dear Mr. Obaji, We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards, Darwin Moncada Front office Supervisor

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel .My parents stayed for 10 days and they had no complains.
Stayed 10 nights in Mar 2024
Response from Michelle on Mar 17, 2024
Dear Juan, Thank you so much for your review. We hope that your parents can visit us again very soon.You are always welcome!Best Regards,Michelle CastañedaFront Desk Supervisor

10/10 Excellent

Michelle, Mill Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was exceptional. Nearly every aspect exceeded my expectations. Many hotels claim to be soundproof, this one actually was. The breakfast here was perhaps the best I have ever had in any hotel anywhere in the world. Everything was truly fresh, very high-quality and delicious. The water has been purified and is truly safe to drink. The individual attention I received from housekeeping and room service was very sweet. Frank Perez, who is in charge of my floor, wrote me a little notes to make sure I was comfortable. Uber is efficient from this location and I never waited more than five minutes for a car. I will stay here again and recommend this hotel highly.
Stayed 8 nights in Feb 2024
Response from Darwin Moncada on Mar 19, 2024
Dear Ms. De Roco, We appreciate you comment. We are really happy to know that you enjoyed your stay with us. In special the Franks service and his attention to detail. We are looking forward to see you again. Kind regards, Darwin MoncadaFront Desk Supervisor

10/10 Excellent

Viktoras

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Michelle on Mar 13, 2024
Dear Viktoras,Thank you for your review and comments about our staff.We hope you can visit us again!Best Regards, Michelle CastañedaFront Desk Supervisor

10/10 Excellent

Dale McDonald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lima Hotel
The housekeeping team was exceptional!!
Stayed 6 nights in Feb 2024
Response from Michelle on Feb 26, 2024
Dear Mr. McDonald, We would like to thank you for your review about our housekeeping team. We are really happy that you enjoyed your stay with us and hope that you can visit us very soon.Best Regards,Michelle CastañedaFront Desk Supervisor

2/10 Terrible

Marcus

Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Michelle on Mar 13, 2024
Dear Marcus,Thank you for your review and feedback.We hope you can give us another opportunity to make it right.You are always welcome!Best Regards, Michelle CastañedaFront Desk Supervisor

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, room was clean and modern, roof top pool was nice spot.
Stayed 3 nights in Jan 2024
Response from Jose Herazo Front office Manager on Jan 22, 2024
Dear Guest, We appreciate you comment. We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards,

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply beautiful
Stayed 1 night in Jan 2024
Response from Jose Herazo Front office Manager on Jan 22, 2024
Dear Monica, We appreciate you comment and punctuation. We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards,

10/10 Excellent

laura

Stayed 12 nights in Dec 2023
Response from Jose Herazo Front office Manager on Jan 22, 2024
Dear Laura, We appreciate your punctuation. We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards,

10/10 Excellent

caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jose Herazo Front Office Manager on Jan 13, 2024
Dear CarenThank you for your punctuation!.Warm regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jose Herazo - Front Office Manager on Jan 8, 2024
Dear MariaThank you for your punctuation!.Warm regards,

10/10 Excellent

Zhiyao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jose Herazo - Front Office Manager on Jan 8, 2024
Dear ZhiyaoThank you for share your experiencie!Hope to see you againWarm regards,

10/10 Excellent

Karina

Stayed 1 night in Dec 2023
Response from Michelle on Mar 13, 2024
Dear Karina, Thank you for your review. We hope you can visit us again!Best Regards, Michelle Castañeda

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Lima
Great hotel in a very nice location. Great rooftop bar.
Stayed 3 nights in Dec 2023
Response from Jose Herazo - Front Office Manager on Jan 8, 2024
Dear Bryan. Thank you for qualifying us, we highly appreciate it, for us it is a pleasure to make your experience unique. We look forward to your return soon.Warm regards,

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but don't expect any luxuries... not a 5-star
Lovely Hotel but I don't think it's a 5-star hotel. The bathroom had just the basic toiletries, an empty mini-bar, and the linens/pillows and towels were not high-end (everything synthetic and just cheap)
Stayed 1 night in Dec 2023
Response from Jose Herazo - Front Office Manager on Jan 8, 2024
Thank you for your comments, Isabel. We hope to see you soon again.Warm regards,

10/10 Excellent

YUANCHONG, Hockessin

Stayed 2 nights in Dec 2023
Response from Jose Herazo Front Office Manager on Jan 15, 2024
Dear Mr. Yuanchong, Its pleasure to greet you. We appreciate you fill up our satisfaction survie and share you experience with us. Kind regards

10/10 Excellent

Wanda

Stayed 3 nights in Dec 2023
Response from Jose Herazo - Front Office Manager on Dec 24, 2023
Muchas gracias Wanda por tu calificaciónEsperamos tu pronto regresoSaludos cordiales,

10/10 Excellent

Wendy

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Jose Herazo - Front Office Manager on Dec 24, 2023
Dear WendyThank you for your visit!Warm regards,

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Miraflores
Pullman is our second home, we always come back, the food is excellent, the rooms are great and the people is amazing. My son love the room service hehehe and my daughter is so spoiled by Arian, Tito, Ricardo, Jonathan, Carolyn, Luis, Elizabeth. Thank you Pullman you have a great team!!!
Stayed 7 nights in Nov 2023
Response from Jose Herazo - Front Office Manager on Dec 11, 2023
Dear ElizabethThank you for qualifying us, we highly appreciate it, for us it is a pleasure to make your experience unique. We look forward to your return soon.Kind regards,

8/10 Good

Kinga

Stayed 1 night in Nov 2023
Response from Jose Herazo - Front Office Manager on Dec 24, 2023
Dear KingaHope to see you again in the hotel!Warm regards,

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was except for two things: 1: I found that the tissues in the bathroom were very cheap and poor quality. 2: The booth room door and shower door hit each other when getting out of the shower making it difficult to get out. Other than that the place was great!
Stayed 1 night in Sep 2023
Response from Jose Herazo - Front Office Manager on Nov 23, 2023
Dear PhilipThank you for your valuable comments regarding your recent stay at our hotel. Please accept my sincere apologies as clearly, we fell short of your expectations this time, and we hope that you will give us another chance to provide you with the service we are known for.Kind regards,

10/10 Excellent

Riaaz, Couva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely property. Excellent staff and accommodations.
Stayed 2 nights in Nov 2023
Response from Jose Herazo - Front Office Manager on Nov 21, 2023
Dear RiaazThank you for your comments!We hope to see you again.Warm regards,Jose HerazoFront Office Manager

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023
Response from Jose Herazo - Front Office Manager on Nov 27, 2023
Dear Nancy. Thank you for qualifying us, we highly appreciate it, for us it is a pleasure to make your experience unique. We look forward to your return soon.Kind regards,

10/10 Excellent

Amelia

Stayed 1 night in Oct 2023
Response from Jose Herazo - Front Office Manager on Nov 17, 2023
Dear AmeliaThank you for your kind recommendation!

10/10 Excellent

Manuel Alejandro Arias

Business traveller
Liked: Cleanliness, staff & service, amenities
This hotel is conveniently located. I was positively surprise by this hotel
Stayed 6 nights in Oct 2023
Response from Jose Herazo - Front Office Manager on Oct 19, 2023
Dear ManuelThank you for your comments.We hope you visit us again very soon.Kind regards,

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jose Herazo - Front Office Manager on Oct 16, 2023
Estimado HectorQuisiera agradecerle por tomarse el tiempo de puntuar su experiencia en nuestro hotel y que esta haya sido de su agrado.Saludos Cordiales,

10/10 Excellent

Rita Gail

Stayed 5 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Nov 2, 2023
Dear RitaThank you very much for your score of 5!It is very important for us to know your opinion, and we are also very proud to have met your expectations.¡Thank you very much for your recommendation!Greetings,

10/10 Excellent

Natasha, los angeles

Liked: Property conditions & facilities
Very clean, everything is new. Great breakfast. Great location
Stayed 1 night in Oct 2023
Response from Jose Herazo - Front Office Manager on Oct 16, 2023
Dear NatashaWe would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference!Best regards,

10/10 Excellent

Aldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Jose Herazo - Front Office Manager on Oct 27, 2023
Dear AldoThank you for your rating and comments.Warm regards,

10/10 Excellent

massimo

Travelled with group
Liked: Amenities
World class hotel. Everything was perfect. Rooms are absolute perfection, whoever built it knows what he is doing. Service was also perfect. Can’t wait to go back.
Stayed 5 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Oct 9, 2023
Dear MassimoThank you very much for sharing your comment with us! It is a pleasure to know that you our facilities and the good treatment of our staff. We will be happy to have you again very soon by the Hotel.

10/10 Excellent

Gary

Stayed 3 nights in Oct 2023
Response from Jose Herazo - Front Office Manager on Oct 27, 2023
Dear GaryThank you for your rating!Warm regards,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in a safe neighborhood
Stayed 4 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Oct 5, 2023
Dear GregoryThank you for your comments!Kind regard,

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Sep 27, 2023
Dear JoseWe would like to thank you for sharing your experience with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference.Kind regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Sep 20, 2023
Dear JoseThank you for your recommendation!Warm regards,

10/10 Excellent

Wynne, Aurora

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Room had all the amenities and super soft bedsheets. Staff was friendly. No issues.
Stayed 1 night in Sep 2023
Response from Jose Herazo - Front Office Manager on Sep 19, 2023
Dear WynneThank you for your kindly recommendation.We hope you visit us again soon.Kind Regards,

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel has it all! Comfort, service, great location. Just a few blocks from the Plaza de Armas, the Cathedral and many other sites. Free breakfast is awesome and they accommodated our request for a late checkout. Well worth the money. Will stay here again
Stayed 3 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Sep 14, 2023
Dear CatherineThank you for your comments.We felt so proud to know that we fullfield your expectations.Kind regards,

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service! Definitely will be back next year
Stayed 6 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Sep 14, 2023
Dear RicardoWe look forward to your next return!!Thank you for your comments!!Warm regards

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, nuevo, limpio, buena ubicación
Stayed 3 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Sep 12, 2023
Estimado EdgarMuchas gracias por tu valoración!Un cordial saludo

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on Sep 12, 2023
Estimado JoseMuchas gracias por tu valoración!Un cordial saludo

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Such comfortable beds.
Stayed 3 nights in Aug 2023
Response from Jose Herazo - Front Office Manager on Sep 5, 2023
Dear HollyWe would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference!Best regards,

10/10 Excellent

alfredo

Stayed 7 nights in Aug 2023
Response from Jose Herazo - Front Office Manager on Sep 5, 2023
Estimado Alfredo¡Muchas gracias por compartir su calificación con nosotros! Es un gusto saber que disfrutó de su estadía con nosotros. Estaremos encantados de tenerlo nuevamente muy pronto por el Hotel.Saludos Cordiales,

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pullman is above and beyond what I expected. Arrived to nothing but smiles and polite staff. All friendly and well versed in English. King Deluxe was my choice and I couldn’t be happier. For those w/2 it may be a bit smaller than you want but for me it was great solo. Bed is pretty amazing! Few english channels so bring Netflix or Jailbroken fire stick f/HDMI If you are debating another hotel because you want water view I would consider this one. It my not be right on the area for viewing but I do not exaggerate when I say it’s 2-5 mins from your hotel if that. I considered JW Marriot because it has an ocean view but didn’t and am pleased. Saving a couple hundred and being able to see the water in such a short walk ends up being a better deal. If you are a couple make it a daily walk. Download the app Rappi for delivery. The choices are ample and it also accepts American cards. Birthday was the 28th of August (didn’t tell hotel) but upon arriving to my room after a day I found a small note and a shot from housekeeping and a slice of cake/dessert from the hotel itself. Beyond outstanding… Roof bar is great but arrive early due it filling fast. Shoot for 7/8…drink slowly if you plan to stay out late. Food is very near but if you walk out the door there are plenty other places. Doing the 5 minute walk to the sea view will get you other options to include a Chilis, TGIF, a great buffet breakfast place, KFC others. Use Quick camel from Airport
Stayed 7 nights in Aug 2023
Response from Jose Herazo - Front Office Manager on Sep 14, 2023
Dear DesmondOn behalf of Pullman Lima Miraflores team, we would like to thank you for sharing your comment with us. For us is important create memorable experiences with our guests and I see we did it!Just I would like to tell that we have Google Chromecast in all our rooms.We hope you visit again soon.Warm regards,

10/10 Excellent

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for walking.
Great location for walking around Miraflores and lovely breakfast. A cheese board at breakfast is always a wonderful thing. The waitressing staff there were so kind and friendly.
Stayed 3 nights in Aug 2023
Response from Jose Herazo - Front Office Manager on Aug 29, 2023
Dear RhianWe would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference!Kind regards,