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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
2400 Buena Vista Rd, Lexington, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 372 out of 914 reviews" "
Rating 8 - Good. 290 out of 914 reviews" "
Rating 6 - Okay. 117 out of 914 reviews" "
Rating 4 - Poor. 87 out of 914 reviews" "
Rating 2 - Terrible. 48 out of 914 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was given the Key to a Room where another customer had been given. This, I feel is a major security breach. I would appreciate a return email. Thanks!
Stayed 2 nights in May 2024

6/10 Okay

Andrea

Disliked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

Immad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
We appreciate the four stars, Immad! We hope to see you again!

8/10 Good

Stephanie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night. Room was very comfortable and clean and the layout worked perfectly for our family of 5. The breakfast provided so much variety and was hot and tasty. The pool was clean and our daughter enjoyed swimming in the warm water. Would definitely recommend and would definitely stay again.
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
We enjoyed reading all the positive feedback, Stephanie! My staff and I welcome you back anytime!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel clean room
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
We appreciate the kind words, Rebecca! We hope to see you again soon!

8/10 Good

Tara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Tub appeared rusty looking so no one showered. Breakfast was hot and staff was friendly. Would stay again
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Tara, we appreciate the feedback. Our management company is planning to refinish all our bathtubs in the near future. We hope to see you then!

10/10 Excellent

Maria

Loved the tulips outside the door
Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
We love the tulips too, Maria! We hope to see you again!

4/10 Poor

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The ADA handrail was loose, the mold behind the new shower is coming through, and the faucet was not properly blocked and attached to the joists. Plus the water damage above the shower head was painted over yet still rippled, but it was on par with the hair left in the shower. It was convenient at least..
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
David, we apologize for the condition of your guest room. Our maintenance team has since corrected these issues! We hope for another chance in the future to better serve you!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We in joy are stay
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Thanks, Jennifer! We enjoyed accommodating your stay!

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Felt clean and safe. Staff very friendly. Close to everything we needed and rupp arena
Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
This is great to hear, Taylor! We look forward to seeing you again!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from General Manager on May 9, 2024
Thanks, Danielle, for the perfect rating! We enjoyed having you!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we wanted to be and clean. No issues!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
This is great to hear, Michelle! We look forward to having you again!

2/10 Terrible

Robert

Stayed 3 nights in Apr 2024
Response from General Manager on May 16, 2024
Robert, we are sorry to hear that you had a negative experience at our property! We hope you give our location another chance in the future!

10/10 Excellent

Elesha

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, clean room
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Sounds like you had an excellent stay, Elesha! We hope to see you soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2nd floor, where we stayed, is still being renovated, but our room was fine. The lady at the front desk in the evenings was super nice. I asked for towels, but they were still in the dryer. I didn’t need them immediately, and said I would come back the next day. 20 minutes later she brought warm towels up to our room 😊. I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from General Manager on May 9, 2024
Tammy, my staff and I thank you for your kind words! We all look forward to you staying with us again!

2/10 Terrible

Blake

Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Blake, we are sorry to hear your stay was unsatisfactory. We hope for another opportunity in the future to better serve you!

10/10 Excellent

charles kernell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 29, 2024
We appreciate the perfect rating, Charles! Don't be a stranger!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You could tell updates had been made since I stayed there over a year ago. Parking lot is small since some trucks have small trailers attached and they take up 3-4 parking spots. I think curtains need to be able to be pulled all the way across the window so the light in the parking lot can be blocked so you can sleep. We would definitely stay there again 😊
Stayed 1 night in Mar 2024
Response from General Manager on Apr 29, 2024
We love the feedback, Patricia! We are slowly renovating much needed parts of the hotel. We hope you enjoy the changes when you return!

2/10 Terrible

Margaret

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls had lights hanging down by wires, and the doors were taped and tarped to be painted, but i didnt see anyone paint at all. Breakfast was okay except you had to wait 30 minutes to sit down since there were so many people with only a few tables. Pool was overcrowded and dirty with no towels. The bed frames of the beds were sketchy, practically had to lay in the middle of the bed or the whole thing would tip over. Stayed two nights and house keeping didnt come, had to go to front desk to ask for more toilet paper.
Stayed 2 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It was under construction, nails on floor in hallway, the girl at the desk was rude and the pool appears to be leaking
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Jennifer, we apologize for the condition of the hotel during your stay with us! You are correct in that we are undergoing a small remodel in the hallways but our guest rooms remain untouched. I apologize if my desk clerk seemed at all rude during the check-in process. I'm not sure what could have contributed to this but I will most definitely look into it. I'm also unsure how our pool seems to be leaking? We just had it professionally cleaned and resurfaced so I will need to look into that as well. Please know that my staff and I appreciate your business. We hope for another opportunity in the future to better serve you!

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great, room was spotless. Fast check in, breakfast was extremely basic but it was fresh so no complaints. Only negative was the noise from the interstate. It would be worth asking for a room not facing i75. I’d stay again, great value on a clean hotel in a good location
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
We appreciate the comments, Josh! My staff and I look forward to seeing you again!

4/10 Poor

Cody

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
During our stay, there were a ton of kids there. Not a big deal, however, when we got back to the hotel later that night, the elevator was out. So only option was stairs. Doors slamming and kids running the halls all night made for a rough nights sleep due to very thin walls. In the morning, there was no hot water either. Didn’t try the breakfast, but the staff were friendly, bed was comfortable, and AC worked just fine.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
Cody, our apologies for the inconveniences you encountered! We hope for another opportunity to better serve you!

10/10 Excellent

Janette

Travelled with family
Very convenient. Just off the highway and clean.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
Thank you, Janette, for the perfect rating! Don't be a stranger!

10/10 Excellent

Martha

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
We love the perfect score, Martha! Please come again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
We love the perfect score! Please come again!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and helpful staff.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
We appreciate the compliments, Paul. We look forward to next time!

8/10 Good

Keith

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Thank you, Keith, for the positive rating! We hope to see you next time!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 7, 2024
Thanks for the rating, Patricia! Until next time!

6/10 Okay

willie

Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 7, 2024
Thank you for your rating. We hope to see you again.

10/10 Excellent

Robert

Travelled with family
Great place to stay while travelling!
Stayed 1 night in Jan 2024
Response from General Manager on Mar 7, 2024
We appreciate the kind words! We hope to see you again!

10/10 Excellent

Perry

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 15, 2024
We thank you for the perfect rating, Perry! Please come again!

6/10 Okay

Maria

Stayed 1 night in Dec 2023
Response from General Manager on Jan 15, 2024
Thank you, Maria, for leaving a rating from your recent stay with us. We appreciate your business and hope we can earn a perfect score during your next visit!

10/10 Excellent

Randall

Convenience to where we were going and the price.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 15, 2024
We are glad to hear you had a great stay with us, Randall. My staff and I look forward to seeing you next time!

10/10 Excellent

ANNETTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, the checkin was easy. The beds are very comfortable and the linen is very soft and the towels are thick and soft. The highway is very noisy but after awhile we got used to the noise and during the night it was quiet and we were able to sleep.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 15, 2024
We are glad to hear you had a great stay, Annette. Please know that we do offer ear plugs at the front desk as well as white noise machines to drown out the highway sounds. We all look forward to seeing you next time!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat Customers
We always stay here when we come to town. Convenient to our needs.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 15, 2024
We love earning repeat customers, Leslie! We are excited to see you again!

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and spacious room
We stayed in the king suite and had tons of space. It was very well set up and laid out. The area was quiet and I felt safe. It is near everything that anybody could want to go to restaurants, shopping sites, etc.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 15, 2024
Sounds like you had an excellent stay, Kathleen! Please know that your business is appreciated and we hope to see you again soon!

10/10 Excellent

Tyler

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 15, 2024
We love the perfect rating, Tyler! Please come again!

8/10 Good

Sophia

Liked: Cleanliness
I had a comfortable two-night stay here. The property is outdated but clean.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 15, 2024
We appreciate the rating, Sophia! Our management company is planning to renovate in the near future! We hope to see you again once it gets completed!

2/10 Terrible

Cenquise

Liked: Staff & service
Disliked: Amenities
Nothing worked
Stayed 2 nights in Nov 2023
Response from General Manager on Jan 15, 2024
Oh no, Cenquise! I'm so sorry that your experience was anything less than exceptional. Please know that we appreciate your business and I hope you will give our location another opportunity in the future to better serve you!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice room we had.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
We appreciate the lovely comment, Victor. Please come again!

10/10 Excellent

LESLIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what we needed.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
We appreciate the feedback, Leslie! My staff and I hope to see you again!

10/10 Excellent

Scot S

Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
Scot, we appreciate the perfect 10/10 rating! My staff and I look forward to seeing you again!

8/10 Good

Cory

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 28, 2023
We appreciate the near perfect score, Cory! Please stay again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
We thank you for the perfect score! Please come again!

4/10 Poor

Kendra

Business traveller, Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
Kendra, we apologize if your experience failed to meet your expectations. We hope you will give our location another chance in the future to better serve you!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
We thank you, Arthur, for the perfect rating you gave our hotel! My staff and I look forward to seeing you again!

2/10 Terrible

Jane

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
Unfortunately there were bugs in the room. A large black on the wall and later and small quick one on the bathroom counter. The bar on the shower wall was partially out of the wall on the left end - it did seem sturdy when using it. Check and staff were friendly, helpful and courteous. Breakfast offered a good variety of food and was tasteful.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 28, 2023
Jane, please accept my sincerest apologies for the issues encountered during your stay. This time of year tends to bring in stinkbugs and they are annoying and, at times, difficult to control! Please know my staff and I appreciate your business and we look forward to seeing you again!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly good breakfast
Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
We appreciate the positive feedback, Maria! My staff and I hope to see you again!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
We came early to prepare for a wedding, but a room wasn't clean yet. While we discussed what to do next, Alex at the front desk rushed out to our car as soon as a room became available so we could check in. We made it on time! However, the shower temp was erratic, and it started to burn my daughter. She rushed forward to turn it off and fell in the shower. She's pretty sore now.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
Carrie, our apologies for your experience with us! My staff and I hope that your daughter is feeling much better! Please let me know when you are back in the area as I would love to help you out with a discounted rate for the inconvenience!

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Although the facility is older, we found it to be very clean and the staff was helpful and friendly. Would stop there again.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you so much, Doris, for the lovely comments! My staff and I look forward to seeing you again!