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Reviews of Comfort Suites University Las Cruces

2.5 out of 5
Comfort Suites University Las Cruces
2101 S Triviz Drive, Las Cruces, NM

Reviews

8.0

Very good

Rating 10 - Excellent. 408 out of 999 reviews" "
Rating 8 - Good. 307 out of 999 reviews" "
Rating 6 - Okay. 160 out of 999 reviews" "
Rating 4 - Poor. 74 out of 999 reviews" "
Rating 2 - Terrible. 50 out of 999 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is that I couldn’t get the air conditioner to stay on at night. Other than that, very clean and comfortable. Staff was friendly and helpful.
Stayed 2 nights in May 2024

6/10 Okay

Jasmine

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Hotel rooms were nice but the AC didn’t work and there were large crumbs of crackers in the AC that were visible. Pillows were also small.
Stayed 1 night in May 2024

10/10 Excellent

Fernandina Heyra Tapia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for our swim meet in Las Cruces. Hot breakfast and comfortable room.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family
It needs maintenance. There were weird sounds in the pool and the door and siding on the elevator could use updating, however, staff was great!
Stayed 1 night in Apr 2024
Response from Luisa Martinez-General Manager on May 1, 2024
Laura,Thank you for taking the time to complete our online survey! We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

Raquel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! And fun pool!
Stayed 2 nights in Apr 2024
Response from Luisa Martinez -General Manager on Apr 29, 2024
Raquel,Thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

Karely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 1 night in Apr 2024
Response from Luisa Martinez-General Manager on Apr 25, 2024
Karely,thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast! The front desk representative that checked us in was super nice and informative.
Stayed 1 night in Apr 2024
Response from Luisa Martinez-General Manager on Apr 25, 2024
Eric,thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

lloyd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had hookups for our devices to be charged. Very convenient. Bed was very comfortable. We are disabled and would have liked a non-skid mat in tub.
Stayed 1 night in Apr 2024
Response from Luisa Martinez-General Martinez on Apr 23, 2024
Lloyd,thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

2/10 Terrible

Gene

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Luisa Martinez-General Manager on Apr 25, 2024
Gene,Thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing with our team! We hope you visit us again soon!

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was dated in appearance but otherwise just fine. Great location (for NMSU and freeway access) friendly staff, easy parking lot.
Stayed 2 nights in Jan 2024
Response from Luisa Martínez-General Manager on Apr 8, 2024
Thank you for taking the time to complete our online survey! We hope you visit us again soon!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property needs maintenance the elevator is being with a security tape on the floor for months now..
Stayed 1 night in Mar 2024
Response from Luisa Martinez-General Manager on Apr 1, 2024
Jose,Thank you for taking the time to complete our online survey, we value your feedback and will share it with our team! We apologize for any inconvenience you may have experienced throughout your stay. We hope you can give us another opportunity to properly host you on your next visit to Las Cruces.

4/10 Poor

Maya

Travelled with family
Disliked: Amenities
The property looks nothing like the online photos. It’s run down and filthy. There was “caution” tape on the elevator floor, there was a washer and dryer, but the dryer was out of order, there was an elliptical and a treadmill in the “gym”, but the treadmill was out of order, my bathroom smelled sour and moldy, the towels all had hair on them, the bathtub dripped for three days, none of the ice machines worked and all had old calcium buildup on the outside, the lobby and first floor hall smelled like cigarette smoke, the “pantry” was sold out of bottles of water, never saw anyone cleaning, the indoor swimming pool is just off the lobby area so the floor was always wet and never mopped up, the door to my room looked like it had been kicked in at some point because the door frame/jam was terribly bent. There was a complimentary clear glass container of water for guests to drink upon check in and it remained at the same level for three days which tells me it contained stagnant water that is more than likely never replaced. It is a dirty, filthy, disgusting property with clearly no management. Extremely overpriced given the condition of the property, not a great location, and never had staff available at the front desk and if they were available, there was always someone “in training”.
Stayed 3 nights in Mar 2024
Response from Luisa Martinez -General Manager on Mar 28, 2024
Maya,Thank you for taking the time to complete our online survey. On behalf our entire staff we extend our apologies for all our shortcomings you experienced throughout your stay. We hope you can give us another opportunity to properly host you on you next visit to Las Cruces.

10/10 Excellent

Timmie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so nice.
Stayed 1 night in Mar 2024
Response from Luisa Martinez on Mar 29, 2024
Timmie,Thank you for taking your time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you are going to anything at the college. Easy to walk.
Stayed 1 night in Mar 2024
Response from Luisa Martinez-General Manager on Mar 23, 2024
Melissa,Thank you for taking the time to complete our online survey. We value your feedback and look forward to your next visit!

10/10 Excellent

Karen, Albuquerque

Liked: Amenities
o a concert or other event at the Pan Am Center. Easy walk and no parking hassle.
Stayed 1 night in Mar 2024
Response from Luisa Martinez-General Manager on Mar 22, 2024
Karen,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 Excellent

roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just right
Stayed 3 nights in Mar 2024
Response from Luisa Martinez-General Manager on Mar 21, 2024
Roberto,Thank you for the positive review! Hope you visit us again soon!

6/10 Okay

LISA

Travelled with family
Liked: Cleanliness, staff & service
Our door wouldn't lock and it was like that the whole time we were there even though we reported it. We also didn't receive housekeeping. Cups were always out in the places they offered drinks. They seem a little understaffed. That said, it was decent in all the other ways. Kids enjoyed the pool. The room smelled nice when we checked in. Beds/pillows were comfortable.
Stayed 2 nights in Mar 2024
Response from Luisa Martinez-General Manager on Mar 21, 2024
Lisa,Thank you for taking the time to complete our online survey. On behalf our entire team we extend our apologies for any shortcomings in exceptional service you may have experienced! I hope you can give us an opportunity to properly host you when you return to Las Cruces.

10/10 Excellent

Jeannet

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were good but the bat tube was leaching. Service was good too. Breakfast was on point.
Stayed 1 night in Mar 2024
Response from Luisa Martinez-General Manager on Mar 10, 2024
Jeannet, thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

6/10 Okay

RHONDA

It was ok
Stayed 1 night in Feb 2024
Response from Luisa Martinez-General Manager on Mar 6, 2024
Rhonda, Thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Staff was great. Treadmill is broken. Multiple outlets in my room did not work
Stayed 5 nights in Feb 2024
Response from Luisa Martínez- General Manager on Mar 3, 2024
Thank you for taking your time to complete our online survey. On behalf of our team we would like to apologize for your experience with our fitness center. We value your feedback and will share it with our team! We hope you visit us again soon!

2/10 Terrible

Derek, Bozeman

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luisa Martinez-General Manager on Feb 29, 2024
Derek,Thank you for taking the time to complete our online survey. On behalf of our entire team, we apologize for not delivering exceptional service upon your stay here with us. I hope you can give us another opportunity to properly host you on your next visit with us.

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was clean
Stayed 1 night in Feb 2024
Response from Luisa Martinez- General Manager on Feb 29, 2024
Maritza,Thank you for your feedback! It's always great to receive positive feedback. We hope you visit us again soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Luisa Martinez- General Manager on Feb 27, 2024
José,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! We hope you visit us again soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall nice property but our room had malfunction with air conditioner. Would not cool. One outlet connected to refridgerator was dead.
Stayed 1 night in Feb 2024
Response from Luisa Martinez- General e on Feb 20, 2024
John, Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! Hope you visit us again soon!

4/10 Poor

Edie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luisa Martinez- General Manager on Feb 21, 2024
Edie,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team to make the proper improvements and hope that you give us another opportunity to properly host you in the future. We hope you visit us again soon!

10/10 Excellent

lu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very quiet. It was clean. Bed was a litrle too firm for my body but it was ok. I wish they would serve more veegetables or fruits for the breakfast buffet.
Stayed 1 night in Feb 2024
Response from Luisa Martinez- General Manager on Feb 15, 2024
Lu, Thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

10/10 Excellent

Kristie, Clive

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
A little run down, but otherwise good.
Stayed 1 night in Feb 2024
Response from Luisa Martínez-GM on Feb 15, 2024
Kristie, thank you for taking the time to complete our online survey! We value you’re feedback and will share it with our team! Hope you visit us again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Luisa Martinez- GM on Feb 19, 2024
Steve, Thank you for taking the time to complete our online survey. We value your feedback and we will share it with our team. Hope you visit us again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Staff was very accommodating and made us feel welcome and appreciated our stay.
Stayed 4 nights in Feb 2024
Response from Luisa Martínez on Feb 15, 2024
Michael, thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

4/10 Poor

Joan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here two weeks ago & loved the hotel…this visit was very different. Room had tattered carpet, the door lock had been broken & didn’t work well, the pool was closed for maintenance. Front desk hostess is very nice but we don’t plan to return.
Response from Luisa Martinez- General Manager on Jan 26, 2024
Joan,Thank you for taking the time to complete our online survey. On behalf of our entire team I'd like to apologize for not delivering exceptional service on your recent visit with us. I hope that you can give us another opportunity to properly host you on your next visit.

8/10 Good

Hillary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Luisa Martinez-General Manager on Jan 22, 2024
Hillary, Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. Hope you visit us again soon!

10/10 Excellent

Hulycses

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Luisa Martinez- General Manager on Jan 19, 2024
Hulycses,Thank you so much for taking the time to complete our online survey. We appreciate your kind words and will be sharing them with our team! We hope you visit us again soon!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignore Bad Reviews
Ignore the bad reviews. It is an older hotel, but very clean and a great place to stay.
Stayed 1 night in Jan 2024
Response from Luisa Martinez- General Manager on Jan 19, 2024
Ken,Thank you so very much for taking the time to complete our online survey. It's always great to receive feedback but the positive is great! Thank you for your kind words, I'll be sure to share them with our team! Hope you visit us again soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with tamales for breakfast!
The room, lobby, breakfast nook, and hallways were immaculate. The bed was soft and comfortable. There was a great sound barrier between rooms and floors since we barely heard our neighbors. The shower worked great! The staff was extremely pleasant, especially the night clerk, Marcus. But the creme de la creme was breakfast!!! Blueberry or regular waffles, freshly scrambled eggs, browned sausage (not microwaved!), seasoned potatoes and.....get this... TAMALES they order fresh daily!!! They also have cookies by the all-day coffee pot with dough they make from scratch! Our stay was sadly short, but we enjoyed every minute of it and left the property feeling rested, refreshed, and happily full.
Stayed 1 night in Jan 2024
Response from Luisa Martinez- General Manager on Jan 10, 2024
Amanda,Thank you for taking the time to complete our online survey. It's always great to receive positive feedback. We thank you for all your kind words. We will share this review with our entire team to motivate them and continue to deliver exceptional customer service! We hope you visit us again soon!

8/10 Good

ChaoHsin, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luisa Martinez- General Manager on Jan 8, 2024
Thank you for taking the time to complete our online survey. We appreciate your feedback and hope you visit us again soon!

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told me one thing when I got there and the check out they change your mind. I was supposed to get a discount because they did not have the room that I booked.
Stayed 1 night in Dec 2023
Response from Luisa Martinez-General Manager on Jan 8, 2024
Jesus,on behalf of our entire team, we apologize for our shortcomings you experienced with your recent stay with us. We will fix the issues you encountered to ensure our guests receive exceptional customer service. I hope that you can give us an opportunity to properly host you on your next visit to Las Cruces.

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Sad stay!!
We went to LC for our granddaughter's basketball tournament. Unfortunately, my husband got ill as we arrived to town (stomach virus). He stayed in room and I went to the game. We had to check out a day early because of my husband not doing well. I inquired if we could get 1-day refunded since we were leaving early. I was told I'd get a phone call from Luisa, the manager. Five days later and I still haven't heard from her. Of course, they were quick to charge our account. Also, when we checked in, I went to the front desk for hangers as the room only had 1 hanger. I waited and waited for someone to come to the desk. I waited a good 15 minutes and still no one appeared!
Stayed 2 nights in Dec 2023
Response from Luisa Martinez-General Manager on Jan 5, 2024
Juan, On behalf of our entire team we extend our sincere apologies. We fell short on delivering exceptional service and will be making changes to improve issues that were present during your stay. I hope that you can give us another opportunity to properly host you the next time travels bring you back to Las Cruces.

8/10 Good

Ruth

Travelled with family
Liked: Staff & service
Great stay
I want to thank Theresa for accommodating us she was so helpful and courteous i will come back for another stay
Stayed 1 night in Dec 2023
Response from Luisa Martínez- General Manager on Jan 5, 2024
Ruth,Thank you for taking the time to complete our online survey! It’s always great to receive positive feedback. Hope you visit us again soon!

6/10 Okay

Lee, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Harry P. on Jan 3, 2024
Thank you for your valuable feedback, Lee. Please accept our sincerest apologies for failing to exceed your expectations. We hope that you will give us another chance when travels bring you back to Las Cruces, NM.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safety issues
The breakfast was rather poor in our taste. Due to no protein such as sausage or bacon, and the elevator was very unsafe, with all the tile broken and missing. Other than that, the beds were comfy and it was a great day.
Stayed 1 night in Dec 2023
Response from Harry P. on Jan 3, 2024
Hello Kathy, Thank you very much for your valuable feedback and please accept our sincerest apologies for failing to exceed your expectations. Our maintenance team is currently working on addressing the issues outlined in your feedback to avoid future guest dissatisfaction. We genuinely hope that you will give us another chance when travels bring you back to Las Cruces, NM.

10/10 Excellent

Lucina

Liked: Cleanliness, staff & service, property conditions & facilities
The attendant was super nice and polite
Stayed 2 nights in Dec 2023
Response from Luisa Martinez- General Manager on Jan 3, 2024
Lucina,Thank you for completing our online survey. We always welcome positive feedback. Hope you visit us again soon!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, quiet, good breakfast.
Stayed 2 nights in Dec 2023
Response from Luisa Martínez-GM on Dec 25, 2023
Carol, Thank you for completing our online survey! It’s always great to receive positive feedback! Hope you visit us again soon!

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 3 nights in Dec 2023
Response from Luisa Martínez-GM on Dec 25, 2023
Megan, Thank you for completing our online survey! We appreciate your positive feedback! Hope you visit us again soon!

10/10 Excellent

Joanna

Stayed 1 night in Dec 2023
Response from Luisa Martínez-GM on Dec 21, 2023
Joanna, Thank you for completing our online survey. It’s always great to get positive feedback. Hope you visit us again soon!

10/10 Excellent

Maximino

Stayed 1 night in Dec 2023
Response from Luisa Martínez-GM on Dec 21, 2023
Maximino,Thank you for taking the time to complete our survey. It’s great when we get a positive review! Hope you visit us again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. And when I forgot some items promptly returned them.
Stayed 2 nights in Dec 2023
Response from Luisa Martínez- General Manager on Dec 16, 2023
Chris,Thank you for completing our online survey! It’s great to receive positive feedback! We hope you visit us again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely accommodating and friendly.
Stayed 1 night in Dec 2023
Response from Harry P. on Dec 15, 2023
Hello Lisa, thank you for your valuable feedback regarding your recent stay experience. We are thrilled to learn that you enjoyed your stay. Please do visit us again when travels bring you back to Las Cruces, NM.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luisa Martínez-GM on Dec 14, 2023
Thank you for taking the time to complete our on line survey. We appreciate your feedback! We hope you visit us again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location and felt safe!
Stayed 2 nights in Dec 2023
Response from Luisa Martinez- GM on Dec 13, 2023
Michael,Thank you for taking the time to respond to our survey! We appreciate your feedback and hope you visit us again soon!

6/10 Okay

Jacob

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The stay was good until I went into my bathroom and turned the light on and saw roaches every were it was so gross !! I talked to the representative at the front desk she went in and sprayed something to kill them and was very nice The next day I got a call from the general manager that did everything she could to make it right I appreciate that But definitely super very disgusting to se roaches every were I hope they get that taken care of !
Stayed 2 nights in Dec 2023
Response from Luisa Martínez- GM on Dec 11, 2023
Jacob,Thank you for taking the time to complete our online survey. On behalf of our entire team we apologize for not delivering on the best experience on your recent stay. We will make sure to take all measures possible so as not have this happen again. We hope you give us another chance in the future so we can properly host you and deliver exceptional hospitality on your next visit with us.