Hello Heather, Thank you for taking the time to tell us about your stay at the Red Roof Inn Lansing East – MSU. I am glad you found our staff to be mice, despite the issues you had with your rooms. You indicated that you were unsatisfied with the lack of cleanliness in both rooms, the roof outside your door was peeling, the odor you encountered along with the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, upkeep and the lingering foul odor. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day.Sincerely,Dannielle Red Roof Management Rediresponse SpecialistRediresponse Specialist

Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, bathroom and the lingering foul odor. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Christina, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Justin,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANSING EAST - MSU. I was saddened to read that your stay fell short of your expectations due to the broken heater, noise disturbance, the insects you reported, and the other issues mentioned. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and to address your refund concerns. In the future, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure you're comfortable. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Heather. The team at our Red Roof Inn Lansing East – MSU was saddened to see that we failed to provide you with a satisfactory stay. You stated that the guests running through the hallways and the sheets not being to your liking contributed to your 1/5 score. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hi Shan,Thank you for sharing with us. The team at the Red Roof Inn Lansing East – MSU was pleased to see your 5/5 score. It also delighted us to read that the staff was nice and the bed was comfortable. However, you stated that the cleanliness did not meet your expectations. As such, your feedback may be taken into account.Thanks for sharing with us. We would love to have you stay at any of our Red Roof locations again.With thanks,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing with us, Pawanika. The staff at the Red Roof Inn Lansing East – MSU was saddened to see your 1/5 score. You stated that the lack of towels and the stained items in the room hindered your stay. Please accept our deepest apologies for the inconveniences caused.Guest feedback helps us to grow, so we would like to thank you for sharing with us. On behalf of Red Roof, we wish you all the best with your future travels.Sincerely,XaoRed Roof ManagementRediResponse Specialist

Hi Kimberly,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lansing East – MSU. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. Please accept our most sincere apologies for all inconveniences. Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof Management Rediresponse Specialist

Dear Christopher, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing East – MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and the noise disturbances you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Hi Sara,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lansing East – MSU. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our receptionist. However, please accept our apologies for the inconvenience caused by the remote. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Chiyoko,Thank you for sharing your comments with us. Your review of the Red Roof Inn Lansing East – MSU was recently brought to our attention. In order to understand what prompted your 1/5 score, please feel free to share what happened. It is through guest feedback that Red Roof is able to pinpoint and address issues.Once again, we would like to thank you for sharing with us. It would be our pleasure to host you again in the future.With appreciation,XaoRed Roof ManagementRediResponse Specialist

Dear Deb,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANSING EAST - MSU. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Seamus, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING EAST - MSU and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Marvin, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the issue highlighted with the fire alarm. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Fred,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANSING EAST - MSU. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Todd, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Raynell, The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Brion. The staff and I at the Red Roof Inn Lansing East – MSU were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Dear Autumn Marie,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and possible mold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Austin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Clifton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING EAST - MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Lindsay,We are sorry to hear your recent experience at the Red Roof Inn Lansing East – MSU did not meet your expectations. We are utterly disappointed to see that you encountered these distasteful situation throughout your stay. I will certainly bring this to management's attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

Hello Ron,Thank you for sharing with us. Your review of the Red Roof Inn Lansing East – MSU was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. You noted that the lack of hot water when you needed it, along with the poor staff interactions hindered your stay. Please accept our apologies for this.Thanks again for sharing your feedback with us. We would love to provide you with an improved stay on your next trip. Respectfully,Red Roof Management

Hello Blair, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING EAST - MSU and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Ava,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional television, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Danny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING EAST - MSU and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Orlando,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing East – MSU. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding pest and the odor of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay at Redroof again in the future to show you our positive strides taken to enhance your experience with usSincerely, Chirell Rediresponse Specialist

Dear Michael, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am happy to learn that you were pleased with our kind and courteous staff, clean location and comfortable bed. However you mentioned the bathroom was small and the property looked a bit run down. At Red Roof, it is our intention to have your confidence in our abilities to prevent any future occurrences. Please know that we value you as our guest and appreciate your business. Thank you for sharing your comments and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Sara,We are disappointed to hear your recent experience at the RED ROOF INN LANSING EAST - MSU was less than ideal and did not meet your expectations. The mentioned hinderances are not apart of our standard practices and we sincerely apologize. I will certainly bring this to the property’s attention in an effort to address this concern. Please know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. Thank you for sharing your concerns. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Heather,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANSING EAST - MSU. At Red roof it's good to know that you had comfy beds, friendly staff and all positives that you highlighted. However, I was saddened to read that your stay fell short of your expectations due to the insects, cleanliness of coffee maker and all other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Jade,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN LANSING EAST - MSU regarding the convenience. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Dear Valued Guest, We are sorry to hear your recent experience at the RED ROOF INN LANSING EAST - MSU did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your visit. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Juan, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situations highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Amanda,We are happy to see that you were pleased with our locations cleanliness and convenience to your event. I'm saddened to know that you were displeased with the upkeep of your room however, as we strive to provide clean and comfortable stays, we appreciate you binging this to our attention. We will use your feedback to improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

Dear Traci, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry for the less than ideal experience you had with the bathroom. Thank you for highlighting our clean bed and friendly and courteous staff At Red Roof, it is our intention to have your confidence in our abilities to eliminate future happenings. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Christina, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the small amount of toiletries mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING EAST - MSU and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel not being up to your standards. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Akshaya, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING EAST - MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. I am happy to hear that our hotel met your needs, you found the bed to be comfy, your room to be clean, and all the other kind remarks highlighted resulting in a 5/5 score.Thank you again for your review. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Madison,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel not being up to your standards and lack of the toiletry you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Crystal, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING EAST - MSU and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Steven,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations due to the lengthy wait upon checking in.Thank you again for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Jacala, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING EAST - MSU and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations due to the cleanliness of the bedding and light fixtures not being up to your standards, the odor you described, and the other highlighted concerns. As it relates to a refund, please feel free to reach out to your original booking source for further information.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Donald,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and broken amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Katia,We are sorry to hear your recent experience at the RED ROOF INN LANSING EAST - MSU did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist