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Forced entries to my room, knocking on my door from 2am - 7am, police called, four hours for a room switch, contruction issues. Not the stay I expected
Jordan
Response from Legnica Hauffen on May 16, 2024
we do apologize for the inconvenience I will touch bases on this situation we do hope you give us another opportunity to make it better
10/10 Excellent
Petrona, Long Beach
May 13, 2024
Love that is close to the mall and restaurants
Petrona
Stayed 4 nights in May 2024
Response from Legnica Hauffen on May 16, 2024
Thank you for staying with us
4/10 Poor
IRMA
Travelled with partner
May 6, 2024
Outdated furniture coffee machine not working not pleased at all with room
IRMA
Stayed 2 nights in May 2024
Response from Legnica Hauffen on May 6, 2024
We do apologize for the inconvenience we are in the process of renovations hope you give us a other opportunity
8/10 Good
Nakela
May 2, 2024
Nakela
Stayed 2 nights in Mar 2024
Response from Legnica Hauffen on May 6, 2024
Thank you for staying with us we hope you enjoyed your stay
4/10 Poor
Racquel
Business traveller, Travelled with partner
May 2, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room wasn’t the best normally all Hampton inn our beautiful they were doing room renovation so I guess we did not get the new rooms
Racquel
Stayed 2 nights in Apr 2024
Response from Legnica Hauffen on May 2, 2024
Thank you for your stay with us we do apologize for the inconvenience. We are going through renovation. We hope next time you stay with us we can make it up.
Had an absolutely awesome breakfast, hotel was extremely clean and staff friendly. Unfortunately the maid forgot to clean out the fridge from the previous occupants so it was full of garbage but room was clean other than that, bed was fine for the quality of hotel. We were there for only about 12 hours so didn’t really see what was around but appeared to be in an area with plenty of restaurants and shopping. We’ll stay here again if we ever travel to Palmdale again
Christopher
Stayed 1 night in Mar 2024
Response from Legnica Hauffen on Mar 25, 2024
I'm glad you stayed with us we are sorry for the inconvenience we will make sure to address. Our housekeeping Thank you.
thank you for taking the time to let us know how your stay was hope to see you again.
10/10 Excellent
susan
Feb 20, 2024
susan
Stayed 1 night in Feb 2024
Response from Legnica Hauffen on Feb 20, 2024
Thank you for your stay we are happy you enjoyed your stay!
6/10 Okay
Ruby
Feb 19, 2024
you all should think about changing toilet paper because it feels like sandpaper on it uncomfortable. We had an issue with the toilet, not flushing and the front desk. No one came to service the toilet as of the day we left we had to put our own hand in the toilet, and use it as a pump out the toilet it was disgusting maintenance service sucks
Ruby
Stayed 2 nights in Feb 2024
Response from Legnica Hauffen on Feb 20, 2024
We want to apologize for the inconvenience caused you I will look into this. Hope on your next stay we can make it up thank you.
10/10 Excellent
Byung
Feb 18, 2024
Byung
Stayed 1 night in Feb 2024
Response from Legnica Hauffen on Feb 19, 2024
Thank you for staying with us hope to see you soon
The staff was possibly the friendliest I have ever encountered and I stay in quite a few hotels! The bed was incredibly comfortable and the breakfast area was very inviting. Good job!
Catherine
Stayed 3 nights in Jan 2024
Response from Legnica Hauffen on Feb 19, 2024
Thank you we are very happy to hear that you had a great stay our team works very hard to make our guest feel at home.
4/10 Poor
Marisa
Feb 3, 2024
Disliked: Staff & service, amenities
Undisclosed fees. Drinks and snacks were a joke. Paid twelve dollars a day for a bottle of water and a small package of craisins. Right near freeway and numerous businesses. Numerous homeless individuals in area. Little to no airflow in hotel on warm day. Halls dimly lite. Little water pressure. Breakfast area seating limited.
Marisa
Stayed 5 nights in Jan 2024
Response from Legnica Hauffen on Feb 19, 2024
Sorry your stay was not at par we apricate your input so we can improve and make it a better stay for our guest!
Everything was great! The only bad thing was traffic noise from the highway. And the room we got had a weird noise that was loud and annoying so it was never trully quiet.
Bunthai
Stayed 1 night in Dec 2023
Response from Legnica Hauffen on Jan 11, 2024
Hampton inn Palmdale is happy you had. a good stay sorry about the noise we are in a busy area close to freeway
10/10 Excellent
Erika
Travelled with family, Travelled with family and small children
The staff was GREAT! The full breakfast was SUPERB!
The mattress was very lumpy and felt a spring in my back all night. Also would be nice to just pay a flat rate for parking. 2 nights cost me an additional 30.00 for non-secure or covered parking.
If I could give 100 stars, I would! My kids and I had a really rough drive home and the staff was so helpful and compensating. This morning the kitchen staff helped my kids get their breakfasts and hot cocoa. I have never been to such an amazing hotel. Will be definitely pledging our loyalty to the Hampton hotels from now on!