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Reviews of Best Western Plus John Jay Inn & Suites

2.5 out of 5
Best Western Plus John Jay Inn & Suites
600 W Palmdale Blvd, Palmdale, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 996 reviews" "
Rating 8 - Good. 342 out of 996 reviews" "
Rating 6 - Okay. 105 out of 996 reviews" "
Rating 4 - Poor. 37 out of 996 reviews" "
Rating 2 - Terrible. 33 out of 996 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to park. Close to Antelope Express.
Stayed 1 night in May 2024
Response from Best Western Palmdale on May 18, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

2/10 Terrible

Jordan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone tried to forceably enter my room at this property, they were not staff
Stayed 1 night in May 2024
Response from Best Western Palmdale on May 12, 2024
Thank you for staying with us. We appreciate your business and apologies for the issues you had during the stay, we will work with our staff member to resolve it.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room for myself and then I booked another room for a family member. They said I cannot book 2 rooms. They are keeping my money and Expedia will not give me a refund. How does that make any sense? You robbed me for my money and you won’t give me what I paid for that is completely unacceptable disrespectful and wrong and I probably should contact the Better Business Bureau and report Expedia and the property that I stayed at.
Stayed 1 night in Apr 2024
Response from Best Western Palmdale on Apr 28, 2024
Thank you for staying with us. We appreciate your business and apologies for the issues you had, we charged only one night amount for your stay and we found many things missing from the room.

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exelent so far
Stayed 1 night in Mar 2024
Response from Best Western Palmdale on Mar 25, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love to come here every time we come to Palmdale it’s affordable and the staff is amazing I sleep comfortable and the coffee is sooo good I will definitely be coming back there’s no doubt about that !!
Stayed 1 night in Mar 2024
Response from Best Western Palmdale on Mar 19, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Bannie Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up. Having great. Worker
Stayed 3 nights in Mar 2024
Response from Best Western Palmdale on Mar 14, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Candace

Stayed 1 night in Mar 2024
Response from Best Western Palmdale on Mar 12, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Best Western Plus Palmdale on Mar 7, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Gregory, Box Elder

Travelled with family
Liked: Property conditions & facilities
People outside the door smoking marijuana and it flows inside when you come in the main doors. Parking looked to be full so we parked on the grass where other parking was being is used. I think there was additional parking behind the building from our room window but no one was using it. Not for sure if it was hotel parking lot or not.
Stayed 1 night in Feb 2024
Response from Best Western Palmdale on Mar 5, 2024
Thank you for staying with us. We appreciate your business and apologies for the issues you had during the stay, we will work with our staff member to resolve it.

10/10 Excellent

Nany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la atencio
Stayed 1 night in Feb 2024
Response from Best Western Palmdale on Feb 29, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Very quiet and clean love it
Stayed 1 night in Jan 2024
Response from Best Western Plus Palmdale on Jan 31, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Elvis

Stayed 1 night in Jan 2024
Response from Best Western Plus Palmdale on Feb 1, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Liane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was comfortable and in a convenient location. There were some minor problems that i thought would be an easy fix, and didn't understand why they weren't fixed. The standing lamp in the corner had a faulty wire, so had to inplug it. The TV remote had dead batteries and the right curtain was missing the rod to open it, so we couldn't open the curtain.
Stayed 1 night in Jan 2024
Response from Best Western Plus Palmdale on Jan 29, 2024
Thank you for staying with us. We appreciate your business and apologies for the issues you had during your stay, we will work with our staff member to resolve it.

6/10 Okay

Jake

I had a medical emergency the day I was supposed to check in but was told I could not cancel or rebook with short notice. Would have been nice to offer a credit or refund for a medical emergency. I paid $150.
Stayed 1 night in Jan 2024
Response from Best Western Plus Palmdale on Jan 31, 2024
Thank you for choosing Best Western Plus. We appreciate your business and apologize for the inconvenience.

8/10 Good

Lorne

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed one night. Good place to stay when passing through. Breakfast was okay, nothing special.
Stayed 1 night in Jan 2024
Response from Best Western Plus Palmdale on Jan 18, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

2/10 Terrible

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 15, 2024
Thank you for staying with us. We appreciate your business and apologies for the issues you had during the stay, we will work with our staff member to resolve it.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Best Western Palmdale on Jan 11, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Evelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Palmdale on Jan 11, 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

MIRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Stayed 1 night in Dec 2023
Response from Best Western Palmdale on Dec 19, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Best Western Palmdale on Dec 19, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME STAY
Stayed 2 nights in Nov 2023
Response from Best Western Palmdale on Nov 28, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Claudia

Stayed 1 night in Nov 2023
Response from Best Western Palmdale on Nov 21, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Kitty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean great hospitality my place to go for now on
Stayed 1 night in Nov 2023
Response from Best Western Palmdale on Nov 11, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Paula L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer services i love it
Stayed 1 night in Nov 2023
Response from Best Western Palmdale on Nov 11, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Jaquesha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western Palmdale on Nov 11, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Alan

Stayed 1 night in Oct 2023
Response from Best Western Palmdale on Nov 6, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Lorie

Travelled with family
Liked: Staff & service
Family vacation
I chose to stay in this hotel thinking it was better then the ones in the area I’d be visiting. Our first night we found bed bugs, the guy at the counter immediately changed our room. Which was a bit crazy considering they didn’t have many people staying there. Overall the stay was ok. Having to move rooms is not much of a big deal but when you’re on vacation, that’s not something you’re wanting g yo do.
Stayed 3 nights in Oct 2023
Response from Best Western Palmdale on Oct 19, 2023
Thank you for staying with us. We appreciate your business and apologies for the issues you had during the stay, we will work with our staff member to resolve it.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel. It was everything that I expect in a hotel and it was priced right.
Stayed 3 nights in Sep 2023
Response from Best Western Plus Palmdale on Sep 22, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Robert

Disliked: Cleanliness
The interiors were very dirty, and my surrounding guests were exceptionally loud at most hours of the day. Not a terrible experience, but I wouldn’t stay there again.
Stayed 5 nights in Sep 2023
Response from Best Western Plus Palmdale on Sep 19, 2023
Thank you for staying with us. We appreciate your business and apologies for the issues you had during the stay, we will work with our staff member to resolve it.

10/10 Excellent

Mason

Stayed 4 nights in Sep 2023
Response from Best Western Plus Palmdale on Sep 20, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Easy check in yet surprised to be informed my last night stay will be changed to another room (non-accessible). I asked how that can be, the explanation "your reservation was done online, while the next guess called direct". I was willing to conform even though I had to pack to move. On the second day of my stay, I went to desk late at night to ask if I needed to be out of room by 11 am, the gentleman working that night kindly offered to call guess coming on Friday if he really needed an accessible room. His quick thinking and Customer orientation worked as I didn't need to move, What a relief! I wish I remember his name but gave him many thanks. I hope you take into consideration what a valuable employee he is.
Stayed 4 nights in Sep 2023
Response from Best Western Plus Palmdale on Sep 19, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Best Western Plus Palmdale on Sep 12, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Mason

Stayed 3 nights in Sep 2023
Response from Best Western Plus Palmdale on Sep 12, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Austen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Best Western Plus Palmdale on Aug 9, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Not convenient parking close to the main entrance.
Stayed 1 night in Jul 2023
Response from Best Western Plus Palmdale on Aug 1, 2023
Thank you for staying with us. We appreciate your business. We apologies for the issues you had during the stay and will work with our staff member to resolve it.

8/10 Good

Mel

Stayed 1 night in Jul 2023
Response from Best Western Plus Palmdale on Aug 12, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Stacey, Winnemucca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First of all Henry was so friendly and helpful we loved the way he greeted us like he’s known us for years .The pool was wonderful the housekeepers were very friendly,the breakfast in the morning was a nice variety of choices ,it was quiet and just felt like sleeping at home ,Thank you
Stayed 4 nights in Jul 2023
Response from Best Western Plus Palmdale on Jul 19, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Best Western Plus Palmdale on Jul 16, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Best Western Plus Palmdale on Jul 5, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Lucia

Travelled with family and small children
Liked: Staff & service
I didn’t like that it smelled like marijuana, in the elevator and then I saw people outside the hotel smoking it. The beds were very uncomfortable and a little old. It was quiet at night which I liked and staff was friendly checking in.
Stayed 3 nights in Jun 2023
Response from Best Western Plus Palmdale on Jul 5, 2023
Thank you for staying with us. We apologies the issues you had during the stay, we will work with our staff member to resolve it.

10/10 Excellent

Hilda

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Best Western Plus Palmdale on Jul 5, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Wanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very accommodating, friendly, and rooms excellent!
Stayed 2 nights in Jun 2023
Response from Best Western Plus Palmdale on Jun 22, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Eleazar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Best Western Plus Palmdale on Jun 2, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Becky

Stayed 1 night in May 2023
Response from Best Western Plus Palmdale on Jun 16, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

DORMIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Best Western Plus Palmdale on May 2, 2023
Thank you for staying with us. We appreciate your business and hope to see you soon!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Best Western Plus Palmdale on May 15, 2023
Thank you for staying with us. We appreciate your business and hope to see you soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Best Western Plus Palmdale on Apr 17, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Best Western Plus Palmdale on Apr 10, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

ZOILO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the rooms has wood floors and not rugs. Feels cleaner. Tje staff are really nice and accomodating.
Stayed 3 nights in Mar 2023
Response from Best Western Plus Palmdale on Apr 7, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

6/10 Okay

Ronald

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Best Western Plus Palmdale on Mar 20, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!