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Reviews of Kokanee Beach Resort Motel

2 out of 5
Kokanee Beach Resort Motel
11610 Rogers Road, Lake Country, BC

Reviews

5.4
Rating 10 - Excellent. 12 out of 102 reviews" "
Rating 8 - Good. 23 out of 102 reviews" "
Rating 6 - Okay. 21 out of 102 reviews" "
Rating 4 - Poor. 15 out of 102 reviews" "
Rating 2 - Terrible. 31 out of 102 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

jordon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible - Do not waste your monney
Absolutely terrible customer service. Do not waste your money and time here.
Stayed 5 nights in Aug 2020

8/10 Good

Janine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
For the soul....not for the comfort
Go for the beach and the community!!!
Private beach
Stayed 4 nights in Aug 2020

6/10 Okay

Debbie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Loved the beach.are door lock did not work,could have been cleaner all the dishes were dirty. Beach chairs not out need up to date picture of what the grounds look like. I would go again bringing my own cleaning supplies and dishes. The beach is what would bring be back.
Stayed 3 nights in Aug 2020

2/10 Terrible

K

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst most disgusting place I have ever stayed. So many bugs my son work up with bugs all over him in bed. The counters were nasty, the bath tub was filthy and floors still had sand all over them. I called Expedia after the first night and asked for a refund and to get out of the rest of my booking and they said no. My family slept outside the second night. I am terrified we brought home bugs with us. Honestly the worst experience of my life. I have travelled a lot and stayed at a lot of good and not so good places but this takes the cake. I’m chocked with Expedia and this hotel. Nasty.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot to relax and spend by the lake. Beach is not crowded and the cabins are in a horseshoe facing the water. Great for kids! The past reviews mention the smell of the cabins. I did not experience this only when you showered the smell of well water was present.
Stayed 4 nights in Aug 2020

8/10 Good

Thuraya, Edmonton, Alberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the Hilton but it is great. Right on the lake, staffed by friendly and helpful people. Two years running and we are sure to come back. Cabins are clean and comfortable, kids had a super time on the beach and in the water. They even have a kayak and paddle boards tor free use.
Stayed 3 nights in Jul 2019

10/10 Excellent

Theresa, Kamloops

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area and the staff was amazing very helpful.
Stayed 2 nights in Jul 2020

2/10 Terrible

Nathan, BC

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DON'T BOOK THIS PLACE EVEN IF IT'S FREE!! WORST POSSIBLE EXPERIENCE WE EVER HAD. STINKY ROOM, WATER FULL OF SULPHUR SMELL, TOILETS OVERFLOWING. PATHETIC CONDITIONS. SLEEP IN YOUR CAR RATHER THAN AT THIS PLACE. EXPEDIA PEOPLE REMOVE IT FROM YOUR SITE SO OTHER'S CAN BE SAVED.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service
Was on the beach, but that’s all you will like about it
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only nice thing is it’s right on the lake If property was properly maintained cleaned and renovated it would be a real gem of a resort
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was not clean. The sofa bed was disgusting. Items for the kitchen were very few. No plates, bowls only. Literally had to clean was all the utensils because they were so dirty. There were spider webs in the bathroom lights. Opened the bathroom window and the biggest spider web was in the window.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
it's family friendly please the owners are so friendly and helpful the most i like is you fill home and welcome you don't fill lonley , the beach bbq and be friends with everyone staying there, get new friends i Love it definitely going back
Stayed 4 nights in Jul 2019

2/10 Terrible

REMZIYE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi was so dirty smell like very bed never go there again
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely scenic and Fun for the entire family;Kids in particular had alot of fun.Fishing ! Trampoline ! Swings! Beach Volley ball.Lots of privacy.Adults enjoyed the BBQ and all the water fun like kayak.The rooms was very decent and the owner Dave put up an extra bed to make all 6 of us extremely comfortable.We asked fro extra sheets and Pillows and we got them.One small suggestion to guest is to take one small table fan for one of the room in Summer. Also take 24 pack bottled water from Walmart.The kitchen is fully equipped.I would highly recommend this resort to large family of more than 4 or even young couples.
Stayed 2 nights in Jul 2019

2/10 Terrible

Hashmat

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a dirty place and bad smell, do not recommend it at all.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied as alot of things were broken and un clean. Noone at the front desk and just wasnt what I expected...
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Great location. Empty beachfront with dock. Lounge chairs for sunbathing. Because of recent renos, things in the room were unfinished. But the owner was very obliging and attentive. We loved the laid back atmosphere and ambiance of the place
Stayed 2 nights in Jul 2019

8/10 Good

Kali

Liked: Staff & service, room comfort
Not a 5 star hotel... not a hotel at all.
We want to go back every year! I read all of the reviews before we went. The rooms were as expected. The bathrooms needed some work and some screens were broken or missing. Our bed wasn’t very comfortable but my husband and I are big people. My 70 year old mom and 16 year old daughter slept fine on their single beds. The kitchen had basics and we brought what we needed. Including a can opener and dish soap and tea towels. (And due to previous reviews, I brought my broom which helps because you are ALWAYS tracking sand through the room) We were provided with clean linens and a huge supply of towels. During our stay, the city had a warning posted about the water as there is construction in the lot next to the property. The motel supplied you with 18L water jugs as you need. This reminded me of cabin camping I did as a child and my husband and I are thinking about coming back every year. This is not the Hilton, if you want the Hilton, keep driving, go to the Hilton. If you want to sit in a hotel room, shame on you. If you don’t care about the room because you are watching your kids play at the beach or watching them learn to paddle board or kayak on the PROVIDED paddle boards or kayaks. Or cooking s’mores or hot dogs on the fire pit. Or if you would prefer to sit under a massive maple tree right outside your door... then this place is the gem you are looking for!! I almost don’t want to tell you because then I can keep it to myself.
Stayed 2 nights in Jul 2019

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Very good service and location. Lots of amenities. Good cost-benefit.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2018

4/10 Poor

Collin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pfft
No running water in shower Sink doesn’t drain but does leak
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
KEEP DRIVING!!
CONS: So gross. Water reeks like sulphur and the owner told us it's no big deal. Kitchen wasn't cleaned upon arrival - crusty goop in fridge, crumbs in cupboards, crumbs and black hair in cutlery drawer. Bathroom tiles were filthy (and I don't mean from the sulphur stains). When we arrived an unmade mattress was just laying in the living room. When we went to check in at 1730 the office was closed due to a family function but luckily they hadn't left yet, otherwise who knows when we could've got keys (in retrospect we should've just left then!) Other little annoyances like: no TV remote, then when we got a remote it only 1/2 worked, no garbage bags for kitchen, no dish soap, no bar soap (these were all things that were supposed to be there), can opener didn't work, had to hunt someone down-yet again-to get wifi password then the wifi had crappy connection. The woman who helped us the most was somebody who lived in a trailer nearby and they ended up partying all night so we woke up to some guy passed out on the lawn. For $220/night, definitely go somewhere else!! They 'allowed' us to check out early but weren't happy about it. PROS: Bedrooms and linens were clean. The beach and dock are nice, and they provide kayaks.
Stayed 3 nights in Aug 2018

8/10 Good

Lynai

Family fun on a budget
Great budget hotel. The private beach and activities and location are what you go for. Close to the kangaroo zoo which is delightful. Kitchenettes are good as well. Keep in mind you may have to supply your own coffee filters, salt and pepper, pancake flipper. Only general plates and cutlery, a few knives and pots are in the rooms. Bring your own shampoo none is supplied. The bedroom arrangement is perfect for a larger family with 2 bedrooms. Also the pull out couch. Wifi connection is better than most hotels. Cleanliness is ok. Some walls were a bit dirty and cupboards. Towels were lovely, smelled clean and fresh. Beds were very clean. We will go back because it is very functional with the kitchen and number of beds. The outside environment was awesome. The beach, bbq pit, covered picnic area, plum tree, the kayaks, paddle boards, basketball hoop and beach volleyball make for the perfect family beach getaway. Owners are very lovely, feels like a family environment and makes up for any lack. If you are looking for an upscale or posh time don’t come here. This is for fun, function and is a good budget holiday.
Stayed 3 nights in Aug 2018

2/10 Terrible

Donna, Edmonton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is filthy. Quite disgusting actually. Rundown. Neglected. The floors were filthy, the oven had spaghetti sauce spattered all over it. Back “balcony” was a piece of plywood covered in spider webs and debris. I’m told to only swim near the dock because the creek has fecal matter in it. And worse of all, the owner doesn’t care! When I addressed my concerns he was belligerent and arrogant. Offered me a $20 discount for having to clean the room ourselves until I mentioned the BC Health Authority and then rescinded rhe offer. He has other multi million dollar properties.
Stayed 3 nights in Aug 2018

6/10 Okay

AL

Disliked: Room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Kayla

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2018

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Nice little resort
Was a wonderful place for the whole family! Only complaint is that it would have been nice to have a broom for all the sand.
Stayed 3 nights in Jul 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Great host Great area Needed a freezer to store some items and allowed us to use their personal freezer
Stayed 3 nights in Jul 2018

2/10 Terrible

Alberta, Alberta, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended at all
It was such a bad experience for our family. Just by looking from outside you would see that it needs a lot or repairs and maintenance. When we stepped in the unit you could smell the cigarette smoke, which most likely sticked to the walls and furniture. The smell was so bad. We told the front desk about it, and just gave us an air spray. We sprayed it with our cologne, but did not work out. The fleece blanket was not even neatly folded in the closet, and looking from afar you would know it wasn’t washed at all. The electric fans were all dusty. When we opened the shower, the water was so stinky, that my 4 year old covered her nose the entire time we were there. We saw bugs and other insects. We went back to front desk to tell them,and m that we were leaving, despite it was close to midnight. The lady admitted that there were bugs, and we just need to spray it with insecticide. You don’t do that to your clients. You have to make sure everything is clean, and not wait for them to complain. The pictures in expedia is totally different from the actual. Resort like this should be checked. It was such a bad experience. It’s not even worth for a $50/night, how much more for @$200/night. Will not even stay there for free. Missed to take photos as we were eager to leave the place.
Stayed 2 nights in Jul 2018

2/10 Terrible

Bahar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t recommend to anyone
I don’t recommend Suit was dirty and smelly (kitchen and bathroom) we were there for 4 days and non of us could talk a shower , staff friendly but very unprofessional and careless......location was nice near the beach but it didn’t worth it at all
Stayed 3 nights in Jul 2018

4/10 Poor

Teofilo

Disliked: Property conditions & facilities
Wifi was terrible, hot water 50% working, no lights in room lampshade, no toiletries, no screen on window as it would be nice to open kitchen window as there was no exhaust above range, cracked storm door this is room 4 i was placed at.
Stayed 2 nights in Jul 2018

2/10 Terrible

Natali, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't recommend this place
This motel is terrible. Tap water had very bad smell. It smelled like a sulphur (H2S). We couldn't use it at all. Our suite was not clean. The doors and floor were dirty. They didn't clean our room during four nights of our staying there. No toilet paper in the washroom. We bought it ourselves. We stood there, because the payment for booking is non-refundable, otherwise, we would leave this place without any hesitations. I don't recommend this place to anybody.
Stayed 4 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach, service and cleanliness poor
Our hotel room had a nasty cat pee smell in the room. Cob webs and dirty sheets was only the beginning. Bathroom was dirty along with the fridge and over all feeling felt neglected.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I would go back. Service is good. Location is awesome. Room was somewhat updated. Bring soap and shampoo.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Close to the beach
Cute place with a small private beach. Can over look the reno's being done but had a hard time with the well water. Could not get over the sulfur smell. They provided bottle water for drinking but was hard to take a shower.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Looks like they are renevating rooms. Could be a nice place with a little more attention to datails. No soap in bathrooms or kitchen,window screens all broken, hair on towels and in bathtub, no broom for floors. If you just want a simple basic galmping it was fine
Stayed 3 nights in Jun 2018

6/10 Okay

Valerie

Liked: Staff & service, property conditions & facilities
Beautifully renovated suite, nice location, bugs
Pros · Beautifully renovated suite · Friendly staff · Complementary use of kayak and life jackets · Nice private beach Cons · bugs, quite a number of them despite renovations ·
Stayed 3 nights in Sep 2017
Thank you for taking the time to review Kokanee Beach Resort. We work hard to make our guests vacations memorable. We will review the measures taken to rid the bugs. We hope to see you next time your in the Okanagan. Thank you

10/10 Excellent

Mr. Efrini, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't search further!
I think it is beautiful place to stay with a gorgeous view. Clean, newly renovated suites! Therefore, I think you don't need to look more, here is the place you were looking for. My recommendation that you consume your time!
Stayed 3 nights in Aug 2017
Response from Samantha on Sep 18, 2017
Thank you for your great review! We take pride in our property and love to hear the great reviews. We are looking into updated signage for next season. Thank you

10/10 Excellent

Haroon , Calgary , Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for stay , but beach not so appealing
Very good , hotel staff was very cooperative and friendly
Stayed 3 nights in Aug 2017
Response from Samantha on Sep 18, 2017
Thank you for taking the time to review Kokanee Beach Resort. We are happy to hear you had a nice stay. We will look into the measures used to care for the beach. We hope to see you next time your in the Okanagan.

4/10 Poor

harp, vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean at all , needs to clean and needs new furniture
Stayed 2 nights in Aug 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly. Great value.
Stayed 3 nights in Aug 2017
Hi James, We are happy to see you enjoyed your stay at Kokanee Beach Resort. We hope to see you again next summer!

8/10 Good

Kathy, Kootenays

Liked: Cleanliness, staff & service
Basic but it works
On arrival another guest described the place as camping with a roof over our heads, meaning it is basic but works. No glamour here but the place exceeded our expectations. Beds were comfortable, cottage was clean, great gazebo with tables for eating at or lounging on the couches with your book and the lake is right there. If you are looking for a place to hideaway in your room, don't recommend but if you are looking for a wonderfully friendly (guests and staff were fantastic) and laid back place, this was it. Many guests were repeat visitors (one for 20 years), and I think we will be too.
Stayed 3 nights in Aug 2017
Response from Samantha on Aug 14, 2017
Hi Kathy, Thank you for taking time to review Kokanee Beach Resort. We are thrilled that you enjoyed your stay with us. We hope to accommodate your Okanagan Vacation for years to come.

4/10 Poor

Sandi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good ...
the place is under renovation, it's completely run down. it has not been looked after, even the reno's are poorly done, they appear to be operating on a shoestring budget ! .. we could not shower or drink the water because of the smell ( sulpher or rotten eggs ). Wifi did not work ....

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown junkyard
Place is absolutely creepy, abandoned and run down. The beach is non-existent
Stayed 1 night in May 2017

2/10 Terrible

Bastien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service
Rooms were ok. There was no staff to be found anywhere other then one groundskeeper. No housekeepers witch is a huge inconvenience when staying there for 5 days as the floors get filthy and there are no brooms or cleaning supplies to even clean up for yourself. The view was beautiful, the kids loved the lighthouse and the trampoline. The beach was flooded while I was there, zero maintenance done to the accessible beach that was not flooded; weeds everywhere. This could be a beautiful place to stay if there was any staff. I would not stay here again.