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Clean nice place. Fun kids pool. Breakfast was good.
Pool side cocktails was worse and very expensive. Didn’t like sushi.
Ruben
Stayed 4 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Ruben,Mahalo for sharing your feedback. We're glad to hear that you enjoyed the cleanliness of our place, the fun kids' pool, and the breakfast. However, we're sorry that our poolside cocktails and sushi did not meet your expectations. We appreciate your comments as they help us identify areas for improvement. We hope to provide a more satisfying experience on your next visit.
A very nice resort. It was everything we expected, no disappointments. Highly recommended.
Michael
Stayed 7 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Michael,Mahalo for your glowing review! We're thrilled to hear that our resort met all your expectations. Your high recommendation is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit soon!
6/10 Okay
Indrajeet D.
May 19, 2024
Liked: Cleanliness, staff & service
No
Indrajeet D.
Stayed 4 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Indrajeet,Mahalo for your feedback. We're sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to learn more about your visit and how we can improve. Please feel free to reach out to us directly with any further comments or suggestions.
I would not go to any other resort on this strip. I loved that the area was quiet yet shopping and other restaurants were just a walk away. The staff was very professional, friendly, helpful (going above) to make sure we had anything we requested. The food was amazing, especially Japengo. Just a fabulous experience!!! 🌴🌊🌴
Paula
Stayed 7 nights in Apr 2024
Response from Hotel Management on May 23, 2024
Dear Paula,Thank you so much for your review! We're delighted to hear that you enjoyed the quiet yet convenient location of our resort, close to shopping and dining options. It's wonderful to know that our staff's professionalism and friendliness made a significant impact on your stay, and that they went above and beyond to cater to your needs. We're also thrilled that you loved dining at Japengo and found the food amazing. We appreciate your kind words and look forward to providing another fabulous experience on your next visit! Mahalo!
4/10 Poor
christina
Travelled with partner
May 18, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
christina
Stayed 9 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Christina,Mahalo for your review. We value your feedback and are continually seeking ways to improve. If there are particular areas you believe need enhancement, please reach out to us directly. We look forward to the opportunity to host you again and provide a more satisfying experience.
8/10 Good
Guillermo
May 12, 2024
Guillermo
Stayed 4 nights in Apr 2024
Response from Hotel Management on May 23, 2024
Dear Guillermo,Mahalo for your feedback! We're thrilled you enjoyed your stay with us and look forward to welcoming you back in the near future.
6/10 Okay
Cheryl Margaret
May 12, 2024
Liked: Cleanliness, staff & service
Cheryl Margaret
Stayed 7 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Cheryl,Mahalo for your review. We appreciate your feedback and are always looking for ways to improve. If there are specific areas you think we could enhance, please contact us directly. We hope to have the opportunity to welcome you back for a more satisfying experience.
Really neat, clean, and friendly staff would stay here again
Edgar
Stayed 5 nights in Apr 2024
Response from Hotel Management on May 23, 2024
Dear Edgar,Mahalo for your positive review! We're so glad to hear that you found our property neat and clean and that our staff made a great impression. We're thrilled you'd choose to stay with us again and look forward to welcoming you back in the future!
Very very nice place. While the building itself may be old - you don't feel that at all. Amazing ocean views, beautifully kept grounds, very nice staff.
A lot of kids around, so beware of that it's a kid-friendly hotel. Short walk to a mall nearby.
Yigit
Stayed 4 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Yigit,Mahalo for your wonderful review! We're thrilled to hear that you appreciated the well-maintained grounds, stunning ocean views, and the friendliness of our staff. We're also glad you enjoyed our hotel's family-friendly atmosphere and proximity to nearby shopping options. We look forward to welcoming you back for another enjoyable visit soon!
6/10 Okay
Siavash, Seattle
Travelled with family
May 8, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The beach in front of the hotel has erroded and is not as good as other resorts in the same area. There is also a lot of renovations going on around the pool which is very noisy and makes it difficult to relax. Overall I would not recommend.
Siavash
Stayed 5 nights in Apr 2024
Response from Hotel Management on May 23, 2024
Dear Siavash,Mahalo for taking the time to provide feedback on your recent stay. We apologize for the issues you experienced with the beach and the noise from our renovations. We are working diligently to improve these areas and appreciate your patience and understanding. We hope to have the opportunity to better serve you in the future and demonstrate the high standards we strive to meet.
Dear Paulette,Mahalo for your review! We're delighted that you found tranquility during your stay with us. We hope to welcome you back soon for another peaceful and rejuvenating visit.
Amazing stay on a beautiful resort. They even left orchids in my room with a letter for me. My husband passed away in December and they left funeral lei for me to honor him. It was simply beautiful and touching. I’m so glad I came here. Would def stay again.
Anissa R
Stayed 7 nights in Apr 2024
Response from Hotel Management on May 23, 2024
Dear Anissa,Mahalo for sharing such a heartfelt experience from your stay at our resort. We are deeply touched to know that our gesture of leaving orchids and a funeral lei in honor of your husband provided you with some comfort during this difficult time. It's truly important to us that our guests feel cared for in personal and meaningful ways. We're glad you found solace in your visit and we would be honored to welcome you back in the future.
The Hyatt Regency was awesome. From the staff to the property and the beach. 10/10 recommend. We didn’t want to leave. Loved that you could hang a notice on the door and receive a $10 credit for not using room service! Larry at Umalu was the best! Mahalo!!! ❤️
Breanna Cathlene
Stayed 9 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Dear Breanna Cathlene,Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience from our staff to the property amenities and the beautiful beach nearby. We'll make sure to pass your kind words to Larry at Umalu – he'll be delighted to hear he made such a positive impact on your visit. Mahalo for your recommendation, and we hope to welcome you back again soon for another unforgettable stay!
Dear Olga,Thank you for your feedback! We are happy to hear you enjoyed the animals on the property, they are such an important part of the experience here in Maui. We hope you can come back and visit soon!
My family and I had a wonderful stay. The whole staff was so nice and informative. We felt very welcomed. 2 names stood out to us Marisa from house keeping and Gary from the swan court. They made our experience so much nicer. Our boys will forever have their own hand shake because of Gary. Thank you To the beautiful people, even the animals from Maui. It was truly Paradise.
Abriana Eilene
Stayed 4 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Dear Abriana Eilene,Thank you so much for your kind review! We are delighted to hear that you and your family had a wonderful stay with us. It's heartwarming to know that Marisa and Gary made such memorable impressions; their commitment to our guests truly embodies the spirit of our team. How special that Gary helped create a lasting memory for your boys with their own handshake! We appreciate your thanks to our staff and even the local wildlife, and we are thrilled to have been a part of your paradise experience. We look forward to welcoming you back.
This place is our yearly family vacation destination!! We have been here twice and love it. Great food options and great customer service always. Highly recommended for any family with toddler or teenagers.
Elias
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Maui on Apr 29, 2024
Aloha! Mahalo for making us your yearly family vacation spot! We're thrilled to hear that you’ve consistently enjoyed our food and service. We look forward to many more visits from your 'ohana. Until next time!
Property was on the beach and well manicured. Friendly staff.
KARL
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Maui on Apr 29, 2024
Aloha! We're delighted you enjoyed our beachfront location and well-maintained property. Mahalo for your kind words about our friendly staff. We hope to see you again soon!
Dear Masoud,Mahalo for sharing your thoughts with us! We're overjoyed to hear you enjoyed your stay. Looking forward to welcoming you back in the near future.
Dear Jazzmin,Mahalo for your feedback. We're delighted to hear that you found our property both beautiful and breathtaking. It's our goal to provide a setting that truly captivates our guests, and we're thrilled we could offer you such an experience. We look forward to the opportunity to welcome you back for another enchanting visit.
6/10 Okay
Bernard John, Costa Mesa
Travelled with family
Feb 28, 2024
The property currently houses approximately 400 displaced Lahaina fire victims. You don’t find out about it until after you check in and they don’t tell you anything unless you ask. There is no break in rates and they actually charge you top dollar and say it is because they are fully booked. Only true because half of the hotel is housing fire victims probably paying nothing. Steer clear of this hotel until the fire relief issue is resolved or until paying customers receive something for this inconvenience. Does not have the feel of a 5 star resort while this is going on.
Bernard John
Stayed 7 nights in Feb 2024
6/10 Okay
Abdolreza
Feb 27, 2024
Abdolreza
Stayed 6 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Abdolreza,Mahalo for your feedback. Please reach out to us directly so we can get a better understanding of where we fell short during your stay.
Beautiful property with great restaurants, gym, and activities.
Joanne
Stayed 12 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Joanne,Mahalo for your kind words. We're delighted to hear you enjoyed our beautiful property, along with the variety of dining options, our well-equipped gym, and the range of activities available. We strive to create an exceptional experience for all our guests, and it's wonderful to know we succeeded during your stay. We look forward to welcoming you back for another enjoyable visit.
Fabulous Hyatt. The grounds, rooms and interior areas were spotlessly clean. ALL of the staff were friendly and helpful. We especially liked the penguins and all the parrots and other birds that were so well taken care of at this Hyatt. Rob at the bar down by the pool made the best drinks and was very personable to everyone, he is the perfect bartender. We just had such a fabulous stay and it made us proud to say we are Hyatt members. Thank you so very much for such a memorable stay. The grounds and landscaping surrounded resort is just so beautiful.
Alys Ann
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Alys Ann,Mahalo for your glowing review of your stay at our property. We're thrilled to hear that you found the grounds, rooms, and interior areas impeccably clean, and that our staff across the board were friendly and helpful. It's wonderful to know that the penguins, parrots, and other birds added a special touch to your visit, and we're glad you appreciated our efforts in their care. We'll be sure to pass along your compliments to Rob at the pool bar for his exceptional service and delightful drinks. As Hyatt members, your satisfaction and pride in your membership mean the world to us. We're honored to have provided you with a memorable stay and look forward to welcoming you back to enjoy the beautiful grounds and landscaping once again.
Outdated hotel. For $800 a night average experience. Cheep scratchy loud uncomfortable bed sheets. Eggs at breakfast are synthetic and terrible. Must be powered eggs. Just horrible. Staff was nice overall. Jepengo the restaurant was great. Steakhouse decent.
Maciej
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Maciej,Mahalo for sharing your feedback. We're sorry to hear that your experience did not meet expectations, especially considering the rate. We apologize for the discomfort caused by the bedding and the quality of breakfast eggs. We're glad, however, that you found our staff to be pleasant and enjoyed dining at Japengo and found our steakhouse to be decent. We value your input as it helps us identify areas for improvement to enhance our guest experience. We hope to have the opportunity to provide you with a more satisfying stay in the future.
8/10 Good
Emily
Travelled with partner
Feb 10, 2024
This hotel had a lot of displaced residents in it still which is fine but you definitely don’t receive the same 4-star experience. Our room was dirty
We loved everything about the Hyatt. Swans, Parrots, Birds and Penguins. Saw a whale Breach fromour balcony. All the staff were very helpful.
Highly recommend
Robert
Stayed 5 nights in Jan 2024
Response from Hyatt Regency Maui on Feb 5, 2024
Thank you so much for sharing your wonderful experience at the Hyatt! We're thrilled to hear that the swans, parrots, birds, and penguins added a unique touch to your stay, and witnessing a whale breach from your balcony must have been a truly spectacular sight. It's heartwarming to know that our staff contributed positively to your visit, making it more enjoyable and memorable. We're grateful for your high recommendation and look forward to welcoming you back for another delightful stay in the future. Thank you for choosing the Hyatt!
Great location, great staff, great accomodations not much more to say!
Antoine
Stayed 7 nights in Jan 2024
Response from Hyatt Regecny Maui on Feb 5, 2024
Mahalo for the amazing review!
10/10 Excellent
Christina
Jan 16, 2024
Liked: Cleanliness
Christina
Stayed 1 night in Jan 2024
6/10 Okay
Cindy
Travelled with family
Jan 9, 2024
All charges are pretty high
Cindy
Stayed 3 nights in Jan 2024
Response from Hyatt Regency Maui on Feb 5, 2024
Thank you for your feedback. We understand your concerns regarding the pricing. We strive to provide a high-quality experience and ensure that every aspect of our service justifies the value. However, we take your input seriously and will review our pricing structure to ensure that it reflects the quality and the services we offer. If there are specific areas where you felt the value did not meet the cost, please let us know so we can address these concerns directly. Your satisfaction is important to us, and we appreciate the opportunity to improve.
We had a great stay. The staff was still recovering from the wildfire but was incredibly friendly and welcoming. The grounds are beautiful. The penguins and birds in the lobby are super fun and my kid loved it. The only thing pool grotto was under construction, which was a little disappointing as we were looking forward to that but everything else was amazing.
Michael
Stayed 5 nights in Dec 2023
Response from Hyatt Regency Maui on Feb 5, 2024
Thank you for your kind words and for taking the time to share your positive experience with us. It's heartening to hear that despite the challenges following the wildfire, our staff was able to provide a friendly and welcoming atmosphere during your stay. We're delighted that you found the grounds beautiful and that the penguins and birds in the lobby added an element of fun and enjoyment for your child.We understand your disappointment regarding the pool grotto being under construction, and we apologize for any inconvenience this may have caused. Your anticipation of enjoying that particular feature is completely understandable, and we're sorry that it wasn't available during your visit.We're thrilled to know that, overall, you had an amazing stay with us. Your feedback is greatly appreciated as it helps us to continue providing a great experience for our guests. We hope to have the pleasure of welcoming you back again soon, hopefully with all amenities, including the pool grotto, fully accessible for you and your family to enjoy.
Our stay was great! Nice hotel with lots of amenities. Pool area was great, option to upgrade our room at check in was awesome!
Gregory
Stayed 2 nights in Nov 2023
Response from Hyatt Regency Maui on Dec 1, 2023
We're thrilled to hear you enjoyed your stay at Hyatt Regency Maui! It's wonderful to know that our pool and room upgrade contributed to making your visit memorable. We look forward to welcoming you back soon for another fantastic experience! Aloha!
Restaurant food is no good. We got influenza eating from there. More Over no medical help at all on site. Asked if there was a doctor near by they said “no there used to be a doctor but not there anymore “
We had a great stay. Can't wait to return. I highly recommend this Hyatt.
Clark
Stayed 3 nights in Nov 2023
Response from Hyatt Regency Maui on Nov 27, 2023
It's wonderful to hear that your stay with us was enjoyable and that you're looking forward to returning. Thank you for recommending our resort, and we eagerly anticipate your next visit!