Outdoor pool, sun loungers
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Reviews of Heritage Inn La Mesa

2 out of 5
Heritage Inn La Mesa
7851 Fletcher Pkwy, La Mesa, CA

Reviews

6.0
Rating 10 - Excellent. 208 out of 1006 reviews" "
Rating 8 - Good. 215 out of 1006 reviews" "
Rating 6 - Okay. 184 out of 1006 reviews" "
Rating 4 - Poor. 141 out of 1006 reviews" "
Rating 2 - Terrible. 258 out of 1006 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

IDO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff very bad
Stayed 1 night in May 2024

2/10 Terrible

sally

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and no parking due to radon people hanging out in parking lot
Stayed 1 night in May 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

2/10 Terrible

michelle d

Stayed 2 nights in May 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

2/10 Terrible

venus

Disliked: Staff & service, property conditions & facilities
The system was down. Had to use cash No discount.had to wait 1 hour.
Stayed 1 night in May 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

6/10 Okay

venus

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

6/10 Okay

venus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the price
Stayed 1 night in May 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

4/10 Poor

lorenz

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heavy traffic causing constant noise. House keeping services fair. Cleanliness fair; saw one cockroach. Front desk staff tough. Summary: would not go there again
Stayed 5 nights in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

2/10 Terrible

Hilda

Stayed 1 night in May 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

2/10 Terrible

Liliannel

Travelled with family
Disliked: Cleanliness
Cleaning staff didn’t clean the room I found drugs on the floor in the corner of the bed. Went to the office and let them know and gave it to them.
Stayed 1 night in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean.
Stayed 2 nights in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

8/10 Good

Jenny

Stayed 4 nights in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A used condom and wrapper found sticking out corner under the bed. Smelled like cat pee. Not sure what i expected for the price but feels like a pay by the hour type of place. Gross
Stayed 1 night in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

6/10 Okay

venus

Stayed 1 night in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

8/10 Good

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except no microwave in room.
Stayed 2 nights in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

6/10 Okay

Brandan

Travelled with partner
Liked: Staff & service
Room was ok. Refrigerator didn’t work and air conditioner didn’t work. But we only needed it for the night and for the price not bad.
Stayed 1 night in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

4/10 Poor

Lydia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was okay we have stayed there twice, because the price is reasonable, however you get what you pay for, in this case, we encountered cockroaches, one in the bathroom and one in the bed. For this reason we will not stay there anymore. We liked the location and did not mind that it is outdated, everything worked okay. Too bad, that they have not kept up the maintenance, there was some garbage outside that was not picked up.It did not bother us however, it can be for other folks.
Stayed 3 nights in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

6/10 Okay

Margot

Business traveller
Saw a roach on day 1&3, & on 2nd da, mouse jumped out of bedspread which was on floor!
Stayed 6 nights in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

2/10 Terrible

Erwin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not suitable to even stay one night, it was very dirty and there are roaches in the room and restroom. My family and I did not stay. Filed a claim to get my money back, will see what happens.
Stayed 1 night in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

4/10 Poor

Olivia

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The staff were very accommodating and very polite but this place is very run down and old. A lot of people seem sketchy here..not the staff but some of the tenants. Also it’s very inconvenient to access, it’s right by the freeway so it’s confusing to get here, especially if you’re not from San Diego. I’m not a very big fan of the location. If you need a really cheap place to stay I would suggest this place though
Stayed 2 nights in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

6/10 Okay

Richard

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Light in the bathroom did not work. Room smells and full of dust and dander, I had horrible allergies after.
Stayed 1 night in Mar 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

2/10 Terrible

Guillermo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room was musty, they had barely washed the carpet and they didnt let it dry before closing the door. all that smell got stuck in the room.
Stayed 1 night in Apr 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. I apologize for not exceeding your expectations, We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Again I apologize for the inconvenience during your stay and hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

10/10 Excellent

Thaddaeus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

8/10 Good

Lydia

Travelled with partner
The fan in bathroom was very noisy, not enough coffee packets were provided. No lobby, no breakfast. Homeless camp across the street.
Stayed 2 nights in Mar 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

8/10 Good

Angel

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The AC and movies were good ! lol also went for a little relaxation in the jacuzzi! Not bad !
Stayed 2 nights in Mar 2024

6/10 Okay

Francis

Stayed 1 night in Mar 2024
Response from Sal on May 26, 2024
Let me start by thanking you for completing our survey. , We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving., hope you will give us another opportunity to serve you. Sincerely,Salvador CuevasGeneral Manager

10/10 Excellent

Amanda

Travelled with family
Disliked: Amenities, property conditions & facilities
Just no hassle motel
Stayed 2 nights in Mar 2024

4/10 Poor

Virginia

Disliked: Property conditions & facilities
Very noisy guests! Very loud sirens from freeway, male female fight at 3am near my room door.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Jamiroquai, Spring Valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atmosphere & it's close by to where I live whenever I wanna get away for the day. Thank you for your hospitality & service! ☺️
Stayed 1 night in Feb 2024

6/10 Okay

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities
I called the hotel to let them know I would be arriving late; with that call I was hold for about 2 minutes. When I arrived to the check n window, I was told they were in the middle of "shift change" and had to wait. I stood in the cold for about 5 minutes. The room needed more blankets' phone call made to reception, no answer. Had to walk down to front office again and was provide with one. I would not stay there anymore.
Stayed 1 night in Mar 2024

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 6 nights in Feb 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 9 nights in Feb 2024

2/10 Terrible

george, san bernardino

Business traveller
shower was leaking water and staff would come knocking each time it was used please take care of your units
Stayed 1 night in Feb 2024

2/10 Terrible

Chris

Disliked: Cleanliness
Tricky access to parking.
Stayed 1 night in Feb 2024

2/10 Terrible

GeorgieThaGee

Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn't be there for more then. 30 mins felt itchy
Stayed 2 nights in Feb 2024

6/10 Okay

ROBERT

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EAST COUNTY BUSINESS
All Business in East County ! Jeep needs fresh windshield which requires Glassman
Stayed 3 nights in Feb 2024

2/10 Terrible

Sara

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The most terrible hotel I’ve ever stayed
Stayed 1 night in Feb 2024

2/10 Terrible

Eskinder

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all , the place is very hard to get to and I drive for a living. Secondly , the place is totally unsafe for me , let alone for a battered woman with 2 small children whom I helped check in and paid additional $50 “ deposit “ was promised that I would get it back upon check out but never got it back at all. One of the staff looked like that she had just arrived from a rehab. I will never recommend this “ hotel / Motel “ to any one.
Stayed 2 nights in Feb 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
The area is prone to transits and working girls. Scarry to say the least. Have stayed here in the past and hoped it may have changed for the better. But no and now pay twice what it used to be. Would never stay here again and would never recommend to friends.
Stayed 1 night in Jan 2024

4/10 Poor

Jessica, Las Vegas

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Neighbors were being loud outside the rooms
Stayed 1 night in Jan 2024

2/10 Terrible

Hailey

Disliked: Cleanliness, staff & service, property conditions & facilities
Just rude.
Stayed 1 night in Jan 2024

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.
Stayed 7 nights in Dec 2023

10/10 Excellent

Atalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Fritz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with pets
Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Dwana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst of the worst for a family
It was a horrible horrible place to stay. Not a hotel but a Den for thieves, prostitutes, and other non-desirable individuals. Pool and sauna was not worthy for a stray dog bath. Roach hotel at its finest the roaches had more manners than the long haired pudgy woman with the glasses that refunded my Money. She was rude as if she was a warden running a crack operation. Thumbs so far down it’s a shame. Should not be on any website offering a nights stay.
Stayed 14 nights in Dec 2023

2/10 Terrible

Dwana

Stayed 14 nights in Dec 2023

8/10 Good

Timothy

Liked: Amenities
Great
Stayed 1 night in Dec 2023