Exterior

Reviews of Hotel The Celestine Kyoto Gion

4 out of 5
Hotel The Celestine Kyoto Gion
572 Komatsucho, Higashiyama-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 555 out of 757 reviews" "
Rating 8 - Good. 154 out of 757 reviews" "
Rating 6 - Okay. 34 out of 757 reviews" "
Rating 4 - Poor. 10 out of 757 reviews" "
Rating 2 - Terrible. 4 out of 757 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tamir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel plus amazing location
Stayed 3 nights in May 2024
Response from Front Office Manager on May 12, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HOTEL THE CELESTINE KYOTO GION on Apr 30, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager

10/10 Excellent

Aleksey, Stamford

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! Room amenities: every drawer, every shelf, every (hidden) cabinet contained a surprise - a very useful item.
Stayed 6 nights in Apr 2024
Response from Reception manager. on Apr 22, 2024
Dear customer,Thank you for staying at HOTEL THE CELESTINE KYOTO GION.Thank you very much for your compliments on our guest rooms.Although our hotel is small, we have made various efforts to make our guest rooms comfortable for our guests.We also have Junior Suites Higashiyama and Yasaka, which are different from other rooms, so please stay in those rooms next time you visit Kyoto.We look forward to seeing you again.Reception manager.

10/10 Excellent

conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and very clean, would stay again!
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 20, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your positive feedback serves as a great motivation for our team, and we are delighted to have contributed to making your visit memorable. Providing a comfortable and convenient for our guests is always our priority.At THE CELESTINE KYOTO GION, we strive to provide a great experience for all our guests, and we are thrilled to know that our guest room left a positive impression on you.We take pride in our attention to detail and ensuring that our facilities are well-maintained, clean, and comfortable for everyone.Also, we appreciate your acknowledgment of our commitment to providing a sanitary and comfortable environment for our guests.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 Excellent

Trung

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel location! I highly recommend staying here if it's your first visit to Kyoto, especially in the Gion District.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 20, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Firstly, we are delighted to know that you were satisfied with the stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 Excellent

Antonio, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. The staff was very accommodating and helpful. Free transportation to and from Kyoto Station. The location was perfect walking distance to Hokan-Jo Temple. Going to the Onsen late at night was a perfect ending to a long walking day.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 28, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.It brings us immense joy to know that your stay was enriched by warmth and professionalism of our staff. Each member of our team takes great pride in ensuring that every guest feel valued and cared for. Your recognition of their efforts serves as a powerful motivation to continue delivering service that exceeds expectations.Also, our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.Once again, thank you very much for your time to review your recent experience at our hotel.Your feedback is invaluable as we strive to provide the best possible experience for our guests.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A hybrid of modern and traditional hotel located in Gion. The Kodaiji temple is visible from the hotel front and within 7 minutes of walk. Most of restaurants, train stations, and main attractions are walkable within 15-20 minutes. The room was clean and well designed to use small spaces. Housekeeping came daily and there were complimentary snacks and drinks. Overall a fantastic stay!
Stayed 3 nights in Apr 2024
Response from Office Manager. on Apr 13, 2024
Thank you very much for staying at HOTEL THE CELESTINE KYOTO GION.Thank you very much for your compliments about our guest rooms and housekeeper.As you said, our hotel is small, but we have tried to make the most of the space so that you can relax and enjoy your stay.We also have a lounge on the first floor with juices and other snacks that are different from those in the rooms, which we hope you will enjoy.We look forward to seeing you again.

10/10 Excellent

Huiming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs of the hotel was very nice and helpful. On the way to the hotel, my wife left her phone in the taxi, she was very upset and panic, the person at front desk helped us to get the phone back. I have been Kyoto three times, I would say this hotel is the best, if I come to Kyoto in future, I would stay this hotel again.
Stayed 3 nights in Mar 2024
Response from HOTEL THE CELESTINE KYOTO GION on Mar 29, 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. For us, it is an honor to help our guests. We are also happy to hear that you enjoyed Kyoto.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 25, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Ilona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a real gem. A very Japanese feel to it. The breakfast was out of this world and as it was buffet style it suited me perfectly with my allergies. All ingredients that could have affected me were written beside the dishes. It was a very tasty breakfast. I indulged in the tempura dinner menu and it was scrumptious and worth the price. I would definitely stay in this hotel if I went back to Japan.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 19, 2024
"Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are honored that you enjoyed our breakfast and dinner so much.You might feel a bit different from an ordinary breakfast at hotel, our restaurant specializes in traditional Kyoto cuisine. Our chef tales great pride in selecting the best ingredients and specializes in popular cuisine such as Kyo-yasai (specifically certified vegetable varieties grown in Kyoto), Kyoto beef, seasonal fish, tempura burger, etc., are available for our breakfast. We have many positive feedbacks from local and international guests. The hotel restaurant specializes in tempura, and we are relieved to hear that you were satisfied with the food we served.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager"

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service upon check-in was excellent and the room was spacious and clean. We opted to include the breakfast buffet which had enough variety to easily support 3 or 4 visits.
Stayed 4 nights in Mar 2024
Response from HOTEL THE CELESTINE KYOTO GION on Mar 15, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are pleased to hear about good comments about for our staff and brack fast, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying in this hotel. The breakfast is one of the best in variety and quality. English speaking staff who provides top quality service. Room is spacious and well decorated. Very well located in Gion with many dining options nearby and a shuttle service by the hotel to Kyoto station.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 13, 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Excellent

Ziyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, big rooms, nice location, good price
Response from Front Office Manager on Mar 13, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , very convenient. Breakfast excellent and staff wonderful Would stay here again !
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 12, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience.We appreciate your feedback and are glad to hear that you had a positive experience with us.Our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.Also, we appreciate your compliments on our staff. We aim to provide high-level service to achieve higher customer satisfaction. Therefore, we are proud to read that our team took good care of you and will share valuable comments with our staff. We certainly hope that your time at HOTEL THE CELESTINE KYOTO GION was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff!
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 10, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Office Manager on Mar 12, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

MARY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a gorgeous hotel, and the service is utterly amazing. From arranging a pick-up for us to go to lunch, to holding our luggage while we went out on our last day, everything was accomplished with cheerful dignity. The meals were fabulous, especially the dinners. I cannot recommend this place highly enough.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Mar 9, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very luxurious hotel with friendly, polite and helpful staff. They made you feel so welcome! The staff members welcomed us at the door and a designated person brought us into the lobby to check us in while we were sitting down. Free shuttle to and from Kyoto station is convenient. Walking distance to Kiyomizu-dera and sannenzaka stores. I will definitely return for future trips.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 9, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are proud to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to explore Gion! Hotel was very clean and comfortable. Enjoyed the public onsen. Would return!
Response from Front Office Manager on Feb 28, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Firstly, we are delighted to know that you were satisfied with many aspects of your stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area. Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful, as are the rooms but the walls are paper thin and hearing your neighbours have conversations isn’t ideal Breakfast was nothing short of terrible, five days of the same dishes on repeat. The western options were bland, the coffee undrinkable and fruit juices like a cordial. Somewhere they must lift up their game.
Stayed 5 nights in Feb 2024
Response from Front Office Manager on Feb 28, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment. Your feedback is incredibly important to us, as it help us identify areas for improvement. We are committed to providing our guest with the best possible experience, and your comments will play a crucial role in that process.Please know that we take your comments seriously, and we will be reviewing our breakfast offerings and service to address the issue you encountered. Our goal is to ensure that every guest enjoys a satisfying and delicious meal when they visit us.Also, thank you very much for your valuable inputs regarding the rooms. However, we are deeply sorry to hear that we could not provide you a comfortable stay.If you make a request in advance, we will do our best to accommodate your needs. Therefore, please feel free to let us know the next time you have the opportunity to stay with us. Also, if you encountered any problems during your stay, please let our staff know and we will be happy to help you.Again, thank you so much for having your time to offering valuable comment. We truly hope that you can give us another opportunity at HOTEL THE CELESTINE KYOTO GION.

8/10 Good

Bin Liang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 25, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 14, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 Good

Mr D C, Hexham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Our room was lovely and well appointed. Staff were helpful and welcoming. The shuttle bus was really handy. The dining room is a little small which made breakfast a little crowded. Close to the temples and the heart of Gion. Would definitely recommend.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 15, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment. We are pleased to hear about good comments for our staff, and access. As you mention, there are many traditional houses and temples around our hotel, and they would surely make you feel the nostalgic atmosphere in Kyoto. However, we are sorry for the restaurant space that made you unconfortable. We certainly hope that your time at HOTEL THE CELESTINE KYOTO GION was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Barbey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 9, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 1, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Yuki, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
It’s my best kept secret that I don’t want to share.
Stayed 2 nights in Jan 2024
Response from Front Office Manager" on Jan 29, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and staff very attentive. The location is also perfect as is close to shrine and temple and Gion. Wholly walkable. The only miss was that the hotel did not communicate the fact that they provided a shuttle bus to the property from Kyoto station before we arrived so we spent 2600 yen for a taxi to get to the hotel for check in, big miss!
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 29, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.

10/10 Excellent

Juan, Panama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 29, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

linden

Travelled with partner
Liked: Amenities, property conditions & facilities
Really lovely stay. Great facilities, helpful staff, calming design. Good location. Would definitely stay again here or at another Celestine property!
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 14, 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. We will continue to make every effort to improve our services for the comfort of our customers.We are glad to hear that you were satisfied with design. It is designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff
The hotel is perfect for family we stay on junior higashiyama suite it’s one of the most comfortable and modern decorating in japanese style. Service and staff on a high stand of professional and kindness with great helpful i am always stay on this hotel when i come to kyoto, also the location with walk distance from Gion shopping street on of the most wonderful area also the same with nishiki market where is also can you you find lot of restaurants and shops.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 17, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and sharing wonderful comments with us.We are honored to learn from your comments you had a pleasant time with us and our staff took such good care of you. We will share your comments among our staff so that we can improve our service even futher. As you mentioned, our hotel is located in a convenient area where you can walk to sightseeing spots. In addition we are surrounded by famous high-end restaurants. We are always happy to help our guest to find restaurnts or sightseeing plans.Again, thank you very much for staying with us and sharing great comments with us. We truly hope we can get another opportunity to welcome your family back here at HOTEL THE CELESTINE KYOTO GION.

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 17, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Iie
Stayed 9 nights in Dec 2023
Response from Front Office Manager on Dec 13, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We read your rating with a concern that you might not have fully enjoyed your stay with us. We trust that we can only further improve hotel services through guests feedback.Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on Feb 13, 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Yong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location!
Response from Front Office Manager on Feb 13, 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean, great location, amazing staff, everything was great. Breakfast could be better.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Dec 7, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.We are offering buffet style breakfast with the theme of “Morning in Kyoto”.Traditional Kyo-kaiseki, Obanzai, and Shojin-ryori techniques. Enjoy the live dishes and cuisine prepared in front of your eyes from the two counters.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

6/10 Okay

Nila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful, but a bit off the beaten track. Hotel offers 1 restaurant with a set menu, and if you have any dietary restrictions- they are not able to accommodate. They have a limited bar in a small room that opens at 7pm, until then they do offer from 1pm-6pm dry snacks, juice, coffee & teas complimentary. Rooms are tight but very efficient- lighting in the bathroom if low. For 1st timers my recommendation would be to situate yourself near downtown- near restaurants and shops. Kyoto is a very walkable city, and taxi’s and Ubers are readily available.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on Nov 19, 2023
Thank you very much for staying at Hotel The Celestine Kyoto Gion and for your constructive feedback.We are very sorry to hear that you had difficulty finding your way to the hotel. Our hotel is a 10-12 minute walk from the nearest train station. However, we hope you enjoyed the unique and quiet atmosphere around the hotel. We are located in the heart of the Gion district, but away from the hustle and bustle of the main shopping and restaurant areas.We are sorry that the dinner course did not meet your expectations. We will share your feedback with our staff.In the guest lounge, which is exclusively for our guests, you can freely experience traditional Japanese culture such as origami. Beverages and books are also available.We apologize that the size of your room did not meet your expectations this time.If we have a chance to accommodate you next time, we will suggest a different room type.Thank you very much for taking the time to give us your valuable feedback. We hope to have the opportunity to welcome you again at Hotel The Celestine Kyoto Gion.

10/10 Excellent

Simran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, staff excellent, room great, breakfast could be improved.
Stayed 5 nights in Nov 2023
Response from Front Offfice Manager on Nov 12, 2023
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION and sharing your feedback with us.We are honored to learn from your rating your experience was satisfing. We are always encouraged by comments from our guest. We will share your review with our staff and try to improve our service skill.However, regarding breakfast, we read your comment with a great concern. We would appreciate it if you could share your experience with a littl more detail but we are working on to reconsider the variety of the menu so that our guests who are staying more than 2 nights can enjoy the breakfast as if it is the first time to have the breakfast in our hotel.Again we highly appreciate your feedback as it gives us opportunities to improve ourself for a better hotel. We are looking forward to having another opportunity to welcome you back here at HOTEL THE CELESTINE KYOTO GION.

10/10 Excellent

Yee hung, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Nov 9, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

khaled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical Japanese experience from the decor to the food to the public bath. Extremely well located in the old part of town but at a 10 minutes walk to the trendy neighbourhoods of bars, restaurants, traditional small shops, new malls, temples, shrines, etc…. I highly recommend it especially if it’s your first time in Kyoto.
Stayed 3 nights in Nov 2023
Response from The Celestine Kyoto Gion on Nov 5, 2023
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment. In order to maintain the traditional concept of Kyoto, our hotel has Kyoto decorations installed in the rooms and in the lobby, and we also have Huroshiki as a souvenir. There is also a restaurant in the Hotel where you can eat Tenpura made with fresh ingredients. Also, our hotel has a Public Bath. It is available from 3 p.m. to 10 a.m. the next day, and you can take a rest on a day when you are tired from sightseeing.Our hotel is located a 15-minute walk from Kyoto's representative temple and Shrine, Kiyomizudera Temple, a 10-minute walk from Yasaka Shrine, and a 1-minute walk from Keninji temple, while trendy bars and restaurants are also generally located a 15-minute walk from here. For those who are new to Kyoto, They can enjoy the traditional atmosphere of Kyoto as well as the trendy atmosphere of Kyoto. Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.Front Office Manager

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
We loved the Celestine, and would not hesitate to recommend it. Starting with the shuttle service, all staff we encountered were lovely especially the young lady at the front of the hotel (porter ?), location was perfect. We did not eat at the hotel
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Nov 3, 2023
Thank you very much for staying at Hotel The Celestine Kyoto Gion and for your valuable feedback.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple. We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Once again, thank you very much for taking the time to review your recent experience at our hotel. We look forward to seeing you again in Kyoto.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Nov 1, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Nov 1, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Shuttle is a big plus. Breakfast superb!! Nice spa. Nice walkable neighbourhood. We were happy Canadian guests for 4 nights'.
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 31, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.Firstly, we were happy to help you with your sightseeing on the shuttle bus. Many people use it when going to a place that is a little far away or using Shinkansen from Kyoto station. And thank you for the good comment about breakfast. We are offering buffet style breakfast with the theme of “Morning in Kyoto”. We will share this comment with restaurant staff and continue to serve food that many people find delicious.About spa, the public bath has a modern, Japanese atmosphere and can be used free of charge by all hotel guests. Basic cosmetics and top quality amenities improve relaxation even after exiting the baths. We would be happy if you could relax after your trip.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Zen Inspired Hotel
Fabulous Zen inspired hotel. The staff is very welcoming and accommodating. The Japanese breakfast has many interesting varieties of food.
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 28, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience.We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.It brings us immense joy to know that your stay was enriched by warmth and professionalism of our staff. Each member of our team takes great pride in ensuring that every guest feel valued and cared for. Your recognition of their efforts serves as a powerful motivation to continue delivering service that exceeds expectations.Also, one of the attractive points of our breakfast is the traditional Kyoto cuisine, which is made with fresh local vegetables and ingredients, which you will not find anywhere else.Once again, your feedback is highly appreciated, and we hope you will give us the opportunity of welcoming you back in future.

10/10 Excellent

Roberta

Stayed 5 nights in Oct 2023
Response from Front Office Manager on Oct 27, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Celestine Kyoto is a beautiful property however some service areas need improvement. 1. while waiting for the shuttle bus the staff pressured us that we must wait inside in the waiting room, this is not a decision that can be made from the staff, the customer can wait wherever he/she wishes. 2. the bar next to the entrance of the hotel is ridiculous, who would want to sit in such a suffocating ambiance, we tried it one night but never returned. 3. a quaint and small bar in the lobby would be a much better solution. 4. when waiting in the lobby for our tour guide, several employees would approach us to ask if we were waiting to check in, it seems that there is no communication between the staff, when one staff approaches the customer then the message should be relayed to the rest of the reception staff. 5. poor english language TV 6. sometimes communicating in English was difficult, however the staff tries to please.
Stayed 5 nights in Oct 2023
Response from Front Desk Manager on Oct 26, 2023
Thank you very much for staying at Hotel The Celestine Kyoto Gion and for your valuable feedback.Thank you very much for your valuable feedback.We appreciate your kind attention to our guests waiting for the shuttle bus in the lounge. We will consider adding activities for guests to enjoy while waiting for the shuttle bus.Also, we apologize for our staff repeatedly asking you to check in.We will keep in touch with the reception staff.Thank you very much for your valuable feedback. We sincerely look forward to welcoming you again.

8/10 Good

Sonia

Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 10, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this location 10 stars, I would do so immediately. Their concierge team was amazing with answering our questions pre arrival. They have a shuttle Service from Kyoto Station directly to the hotel if you are arriving via Shinkansen. Only a 15 minute trip. Check-in was quick and done while seated in the lobby. Nothing at the desk to allow for a more personalized check-in experience. Our host was amazing at answering all of our questions and providing us a listing of local restaurants to dine. (They will also assist in securing reservations for dining which I highly recommend.) BOOK THE BREAKFAST for your stay. The buffet was amazing and so tasty. They have a Japanese and Western section of the buffet but we didn’t touch the wester side at all. The staff was so attentive and gracious that words cannot go into detail how we were treated. The chef who created all of the tempura and other items was top tier. I recommend the berry tea with black vinegar for a drink. We booked a deluxe twin non-smoking room. Plenty of room for the two of us. The in-room amenities were also great and extremely useful. There is an on-site public bath that you will have access to during your stay. Robes/appropriate clothing is provided in the room to use. If you have tattoos, the front desk can provide coverings prior to usage on the bath. You are in the heart of Gion, so everything is within walking distance. No need for car/taxi etc. Cannot wait to go back.
Response from Front Office Manager on Oct 20, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience.We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.Our shuttle bus service has been received a very positive response among our guests. We hope that you will take it depending on your schedule when you stay with us in the future.Also, we are very honored to know that you were satisfied with our breakfast. we serve various kinds of Kyoto traditional dishes, which ingredients are carefully selected by our chef.We will continue to prepare each dish with care and we hope you will enjoy our breakfast when you stay with us in the future.Above all, your kind words about our staff mean a lot to us, and we will definitely share your feedback with our team members. They work hard to create a welcoming environment and deliver excellent service, so they will be pleased to hear that their efforts are recognized and appreciated. Once again, your feedback is highly appreciated, and we hope you will give us the opportunity of welcoming you back in future.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HOTEL THE CELESTINE KYOTO GION on Oct 15, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Your kind words about our staff mean a lot to us, and we will definitely share your feedback with our team members. They work hard to create a welcoming environment and deliver excellent service, so they will be pleased to hear that their efforts are recognized and appreciated. Once again, your feedback is highly appreciated, and we hope you will give us the opportunity of welcoming you back in future.Front Office Manag

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very clean hotel
Stayed 4 nights in Oct 2023
Response from HOTEL THE CELESTINE KYOTOGION on Oct 13, 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We are very happy about our cleaning service could get praise from guest.As guest felt, our cleaning service get many word of praise from our guest. And we will always put all of our guest could feel 「security, safety, comfortably stay」to be our first priority.Also,your kind words about our staff mean a lot to us, and we will definitely share your feedback with our team members. They work hard to create a welcoming environment and deliver excellent service, so they will be pleased to hear that their efforts are recognized and appreciated. Once again, your feedback is highly appreciated, and we hope you will give us the opportunity of welcoming you back in future. Front Office Manager