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Rating 10 - Excellent. 155 out of 254 reviews" "
10 - Excellent
155
Rating 8 - Good. 73 out of 254 reviews" "
8 - Good
73
Rating 6 - Okay. 14 out of 254 reviews" "
6 - Okay
14
Rating 4 - Poor. 6 out of 254 reviews" "
4 - Poor
6
Rating 2 - Terrible. 6 out of 254 reviews" "
2 - Terrible
6
9.2/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Talal
Travelled with family
Dec 9, 2021
Liked: Property conditions & facilities
Talal
Stayed 2 nights in Dec 2021
Response from Nadiya Bovsunovska on Dec 13, 2021
Dear Talal,
Thank you very much for completing survey!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
Convenient, clean hotel in a nice location. Close to restaurants.
Slawomir
Stayed 4 nights in Oct 2021
Response from Nadiya Bovsunovska on Oct 22, 2021
Dear Slawomir,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
Excellent across the board. Metro station is outside the hotel . Close to a major intersection with Bus stops. Restaurants and grocery stores near by. Very busy tourist area and can reach to almost all tourist areas .. highly recommended.. hotel breakfast is not the best and recommend LVIV croissant or Havana coffee shop across the street
Hussain
Stayed 3 nights in Oct 2021
Response from Nadiya Bovsunovska on Oct 19, 2021
Dear Hussain,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
10/10 Excellent
Pussvee
Travelled with family, Travelled with family and small children
Dear Pussvee,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
10/10 Excellent
Pussvee
Sep 19, 2021
Pussvee
Stayed 1 night in Sep 2021
4/10 Poor
Abdulhameed
Travelled with family
Sep 18, 2021
Disliked: Cleanliness
Shower is not good , water spread over the toilet.
The lobby of the hotel is dirty, smell like toilet.
They do not welcome people.
Abdulhameed
Stayed 1 night in Sep 2021
Response from Nadiya Bovsunovska on Sep 22, 2021
Dear Abdulhameed,
Please accept our sincere apologies for any inconveniences during your stay with us!
We will be happy to welcome you back one day, and will make sure you have much more pleasant and comfortable stay with us!
Best Regards,
Nadiya Bovsunovska
Rooms Division Manager
Dear Guest,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
8/10 Good
Nav
Sep 15, 2021
Nav
Stayed 4 nights in Sep 2021
2/10 Terrible
Fadi
Sep 11, 2021
Disliked: Staff & service
Fadi
Stayed 4 nights in Sep 2021
Response from Nadiya Bovsunovska on Sep 22, 2021
Dear Fadi,
Please accept our sincere apologies for any inconveniences during your stay with us!
We will be happy to welcome you back one day, and will make sure you have much more pleasant and comfortable stay with us!
Best Regards,
Nadiya Bovsunovska
Rooms Division Manager
The place is located in very convenient location close to the city center and all public transportation
Verified traveller
Stayed 6 nights in Aug 2021
Response from Nadiya Bovsunovska on Aug 18, 2021
Dear Guest,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
All was good. Staff is very friendly, responsive and cooperative. Thanks to All. I wish lobby cafe & bar area would be bigger.
Erhan
Stayed 4 nights in Jul 2021
Response from Nadiya Bovsunovska on Jul 19, 2021
Dear Erhan,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
Dear Guest,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Rooms Division Manager
Room was large enough and so was the bathroom. The bed was comfortable. WiFi worked well. I will definitely stay there again.
Timothy
Stayed 2 nights in Feb 2021
Response from Nadiya Bovsunovska on Feb 26, 2021
Dear Timothy,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
Very nice/professional hotel and very friendly front office employees. Recommend it both for family and solo trips
Ahmet Alp
Stayed 7 nights in Feb 2021
Response from Nadiya Bovsunovska on Feb 19, 2021
Dear Ahmet Alp,
Thank you very much for such a wonderful review and a high score!
Looking forward to welcoming you back one day!
Best Regards,
Nadiya Bovsunovska
Front Office Manager
Excellent location and plenty of shopping nearby also great staff, esquisit staff and lobby. 5 star quality
Wallace
Stayed 1 night in Dec 2020
Response from Nadiya Bovsunovska on Dec 15, 2020
Dear Wallace,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
10/10 Excellent
Verified traveller
Dec 12, 2020
Verified traveller
Stayed 1 night in Dec 2020
Response from Nadiya Bovsunovska on Dec 14, 2020
Dear Guest,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
Location, price, service and staff are excellent, stay at hotel a few times,
Verified traveller
Stayed 1 night in Nov 2020
Response from Nadiya Bovsunovska on Nov 27, 2020
Dear Guest,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
Location is great, easy to access anywhere, clean and comfortable, staff is friendly, staying this hotel a few times.
Jack
Stayed 2 nights in Nov 2020
Response from Nadiya Bovsunovska on Nov 23, 2020
Dear Jack,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
Dear Kevin J,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
10/10 Excellent
Verified traveller
Oct 19, 2020
Verified traveller
Stayed 2 nights in Oct 2020
Response from Nadiya Bovsunovska on Oct 19, 2020
Dear Anonymous,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
Dear Ann,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
Solid establishment, solid 4 stars. Very good location, (subway about 100 meters), clean and comfortable rooms, attentive and friendly stuff.
No negative feedback.
Michael
Stayed 3 nights in Sep 2020
Response from Nadiya Bovsunovska on Sep 28, 2020
Dear Michael,
Thank you very much for completing survey!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
10/10 Excellent
Tafara
Aug 16, 2020
Liked: Staff & service
Tafara
Stayed 1 night in Aug 2020
Response from Nadiya Bovsunovska on Aug 27, 2020
Dear Tafara,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Nadiya Bovsunovska
Front Office Manager
Dear Joel,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs
General Manager
Staff were friendly and helpful.
Heated bathroom floors.
Friendly bar.
Great housekeeping.
JaYO
Stayed 4 nights in Jan 2020
Response from Juris Zudovs on Feb 5, 2020
Dear JaYO,
Thank you for completing the survey!
Thank you for such a nice score!
We look forward to welcoming you again soon!
Kind Regards,
Juris Zudovs
General Manager
If a guest lost a key-card, the prior key must be DISABLED. I’ve seen thugs following me almost to my room with the card I lost - it’s not safe.
Norman
Stayed 3 nights in Jan 2020
Response from Juris Zudovs on Jan 27, 2020
Dear Norman,
As soon as guest requests to provide a new key-card the previous one stops working automatically.
We would appreciate if your could clarify the room number and your accommodation dates, so we would be able to look in to the issues more detailed.
Best Regards,
Juris Zudovs
General Manager
8/10 Good
Verified traveller
Jan 20, 2020
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Jan 2020
Response from Juris Zudovs on Jan 21, 2020
Dear Anonymous ,
Thank you for completing the survey!
We look forward to welcoming you again soon!
Regards,
Juris Zudovs
General manager
Dear Anonymous,
Thank you for completing the survey!
Thank you for such a nice score!
We look forward to welcoming you again soon!
Regards,
Juris Zudovs
General Manager
Very close to Metro, the cities fastest public transportation and convenient yo bery good restaurants
Bill
Stayed 3 nights in Nov 2019
Response from Juris Zudovs on Nov 15, 2019
Dear Bill,
Thank you for completing the survey!
Thank you for such a nice score!
We look forward to welcoming you again soon!
Regards,
Juris Zudovs
General manager
I would like to think staff, very friendly and helpful. Stayed 2 weeks all experience were positive, had breakfast in hotel good variety, was a little pricey, but good. Had room services a couple times very good .
JohnPayne
Stayed 13 nights in Oct 2019
Response from Juris Zudovs on Nov 11, 2019
Dear JohnPayne,
Thank you for completing the survey!
Thank you for such a nice score!
We look forward to welcoming you again soon!
Regards,
Juris Zudovs
Director General
Dear Anonymous,
Thank you for completing the survey!
Thank you for such a nice score!
We look forward to welcoming you again soon!
Regards,
Juris Zudov
Director General
No property parking. Must use pay garage.
Do not park on street. Car will be towed; I know from experience.
Verified traveller
Stayed 7 nights in Oct 2019
Response from Juris Zudovs on Nov 11, 2019
Dear Anonymous,
Thank you for your feedback!
Unfortunately there is really no parking in the hotel itself, however, there is an underground one just across the main entrance, for a very appropriate price :)
We do hope that you have still enjoyed the hotel and the city, and will have a pleasure to host you back one day!
Regards,
Juris Zudovs
General Manager
Location was main reason for choosing this property as was the price. The property was on a very good internet offer.
Breakfast and bar prices were expensive especially at Ukrainian prices.
Verified traveller
Stayed 4 nights in Oct 2019
Response from Juris Zudovs on Oct 21, 2019
Dear Anonymous,
Thank you very much for completing survey!
Our prices in the restaurant and bar are average comparing to other hotels of the same category located in the center of the city. Luckily, there are plenty of alternative options for dining around with the variety of prices.
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs,
General Manager
Dear Richard,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs,
General Manager
I will definitely stay here again if I return to Kiev. It was in a great location right near the metro and walking distance to downtown sights. I loved the view and the cleanliness and wifi was outstanding.
Glenn
Stayed 2 nights in Aug 2019
Response from Juris Zudovs on Oct 18, 2019
Dear Glenn,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs
General Manager
The hotel has excellent service, except one day during my stay housekeeping missed my room. The location is great.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Juris Zudovs on Oct 15, 2019
Dear Marcela,
Thank you very much for your feedback!
Please accept our apologies for missing your room once during your stay - we will make sure it will not happened again In future!
Looking forward to welcoming you back one day!
Best Regards,
Juris Zudovs
General Manager
8/10 Good
Verified traveller
Oct 8, 2019
Liked: Staff & service
Nothing to say. I’m satisfied with everything. Location is okay.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Juris Zudovs on Oct 9, 2019
Dear Anonymous,
Thank you very much for completing survey!
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs,
General Manager
Dear Anonymous ,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs,
General Manager
Dear Anonymous,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs,
General Manager
Staff was very friendly
In the last day they forget to clean room
Verified traveller
Stayed 4 nights in Sep 2019
Response from Juris Zudovs on Sep 23, 2019
Dear Anonymous,
Thank you very much for completing survey!
Thank you for such a nice score!
Please accept our apologies for missing the cleaning on your last day - our Executive housekeeper has already been informed and will proceed with the further investigation.
Looking forward to welcoming you back soon! Regards,
Juris Zudovs,
General Manager
Dear Vova,
Thank you very much for completing survey!
Thank you for such a nice score!
Looking forward to welcoming you back soon!
Regards,
Juris Zudovs,
General Manager