"This was a beautiful property with 5-star amenities but unfortunately the front desk and general manager need better customer service skills/training. They are striving to be a top tier resort but management needs to be more customer service focussed. They charged me extra for an error which was caused by the hotel. This was very upsetting. We have stayed at numerous 5-star resorts around the world and this type of situation would have never occurred. I will not return or recommend this property...