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Reviews of Hospitality Inn

2.5 out of 5
Hospitality Inn
500 West Columbia Street, Kamloops, BC

Reviews

6.0
Rating 10 - Excellent. 80 out of 454 reviews" "
Rating 8 - Good. 97 out of 454 reviews" "
Rating 6 - Okay. 93 out of 454 reviews" "
Rating 4 - Poor. 82 out of 454 reviews" "
Rating 2 - Terrible. 102 out of 454 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

George

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised condemned buildings on site graffiti on bed wood post used as a security bar across sliding door. Dirty stained tub and toilet. Floors sloping by 2" overall dirty unit not cleaned properly. Grass area was dirt and weeds not as in pictures posted on your website.I asked why the site was so dirty,she said because it an old building. That's a poor excuse as a little elbow grease is all that is needed to a clean room.
Stayed 2 nights in May 2024

4/10 Poor

Hsi-Hsiao

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I like the view from back of my room.
Stayed 2 nights in May 2024

4/10 Poor

Brenda-Jayne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a place to sleep for cheap. Owner saw open garbage out the back patio door and left it there for the night when I was shown my room. The guests next door were fighting in the night One big disadvantage was no window, only a patio door without a screen and the AC was loud if you wanted to sleep.
Stayed 1 night in May 2024

2/10 Terrible

azmayen

Disliked: Cleanliness, staff & service, property conditions & facilities
Scariest hotel I ever been. The whole hotel needs renovation. The floor is messed up and dirty. The door hardly locks. The bathroom is nasty.
Stayed 2 nights in May 2024

10/10 Excellent

Emmanuel

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from SK on May 1, 2024
thanks

2/10 Terrible

Cory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible disgusting should be torn down. Beautiful Spot for a new hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Curtiss

Stayed 1 night in Mar 2024
Response from SK on May 1, 2024
thanks

6/10 Okay

robert

Stayed 1 night in Mar 2024

10/10 Excellent

Blaire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from SK on May 1, 2024
thanks

8/10 Good

Blaire

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have noticed that the propert and hotel staff are very enthusiastic about guests bringing their pets! The family unit is kept together.
Stayed 8 nights in Mar 2024

8/10 Good

Blaire

Travelled with group
Liked: Staff & service, amenities
This place serves it purpose as a low cost provider! No bells and whistles expected or provided
Stayed 6 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Blaire

Travelled with partner
Disliked: Amenities, property conditions & facilities
When you book to stay here, you do so without expectation of services above and beyond basic room provisions! This place is great for the rates they charge, privacy is expected here where guests go about their business without too much interference. Hospitality is afforded here at the hospitality inn
Stayed 7 nights in Feb 2024
Response from SK on Apr 25, 2024
thanks for review

2/10 Terrible

Sharr

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t say it was dirty per-say. It was old, it had a smell, there was someone trying to walk into our room. Good thing I locked the door, and a lady yelling around, can’t do much complaining to the front desk tho, they were barely there, they aren’t there at night time, no phone to the front desk. Just overalll felt dirty because of the old smell, how old things were in the entire room. I had to use a bottle of febreeze to get thru the night. Just pay the extra money for a good room lmao. I’ll never try save $ again
Stayed 1 night in Feb 2024

2/10 Terrible

Isamu

Disliked: Staff & service, amenities
DO NOT STAY HERE! The staff are extremely rude and don’t care for being hospitable which is ironic. Called to say I would be late for check in and they said they were closed and I couldn’t check in and hung up on me. I called back in the morning to get a refund and asked the lady for her name for my records and she insulted me and hung up saying I was harassing her. Drove by the hotel and it is completely run down. Not as advertised
Stayed 1 night in Feb 2024

2/10 Terrible

Marianne

Disliked: Amenities, property conditions & facilities
Reserved a double queen room, checked in and opened my room and there was only one bed, it was not made and the room smelled like smoke, obviously that was the wrong room. Went back and got a new room, door key was hard to use and room was so dirty but I was tired from a long drive, so I wiped what I could with sanitizing wipes and slept. I itched all night thinking of what could be in the room. I packed up and left immediately in the morning and rented at the days inn.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seamlessly easy. The staff are always helpful
Stayed 5 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from SK on Feb 17, 2024
thanks

4/10 Poor

bruce

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worn out falling apart.electric outlets wont hold plugged in cords
Stayed 1 night in Feb 2024

4/10 Poor

Samuel

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dirty and run down
Stayed 2 nights in Feb 2024

2/10 Terrible

Kent

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room surfaces all dirty. Floor dirty. Too bad. Its a cheap place to stay but the dirtiness will stop me from staying here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Blair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people and an excellent place to stay
Stayed 3 nights in Feb 2024
Response from SK on Feb 7, 2024
THANKS

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Its definitely not family friendly place
Stayed 1 night in Feb 2024

2/10 Terrible

Anna, Surrey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awful, lets start with the horrid customer service! They were rude and unhelpful. I had the desk clerk who said she was the manager hangup on me twice when i called because i had forgotten my watch. She said no they wouldnt even look for and that i could come back to look or she would keep it. Then everytime i went to the desk ( for check in or ask for more towels becasue there was only one in the room ) no one was there and i had to call them in the phonr and they were just in the back. To top it off the rooms were dirty. The bathtub had black stuff on it and the floors had grim all over them. At one point i had dropped something and when i looked under the bed to grab it thwre was garbage under the bed. Like alot of garabge and looked like it had not been vaccumed ever.
Stayed 2 nights in Feb 2024

2/10 Terrible

Tyra

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude and did not let me check in
Stayed 1 night in Jan 2024

8/10 Good

Alexdner

Travelled with family
Liked: Staff & service
The view was lovely
Stayed 1 night in Jan 2024

2/10 Terrible

Savanaha

Stayed 1 night in Jan 2024

2/10 Terrible

Mike, Tappen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People yelling all night kicking doors and then someone threw a fire bomb against the building and we called the office and we told them and they hung up and they didnt even come outside or even look out their windows. I grabbed a fire sprayer and put it out. This place shouldn't be open and they wouldn't even refund me anything so don't stay here its worse then hastings in Vancouver
Stayed 2 nights in Jan 2024

8/10 Good

Mike, Tappen

Liked: Staff & service
Every night someone was yelling or try to kick a door open or pounding and kicking someones door open everynight since weve been here. And someones always fighting so its hard to sleep.
Stayed 1 night in Jan 2024

8/10 Good

Brody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get away for one who needs quiet and quality time out!!!
Stayed 1 night in Jan 2024

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Acknowledge

Liked: Staff & service
Disliked: Property conditions & facilities
Very kind staff
Stayed 1 night in Jan 2024

6/10 Okay

nana adom

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Adriel

Stayed 1 night in Dec 2023

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never ended up staying there as the two rooms I looked at were extremely dirty.food in the bed carpet was not vacuumed.nothing was plugged in and the fridge was full of water.i have never seen such a bad hotel and I could not stay I had to move to another hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Crystal

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Douglas

Stayed 1 night in Nov 2023
Response from SK on Nov 6, 2023
THANKS FOR FEEDBACK

10/10 Excellent

JOhn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great name, great owners
Stayed 1 night in Oct 2023
Response from SK on Oct 27, 2023
thanks

10/10 Excellent

william

Stayed 1 night in Oct 2023
Response from SK on Nov 6, 2023
THANKS FOR FEEDBACK

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from SK on Oct 9, 2023
thanks

2/10 Terrible

Breandan

Disliked: Staff & service, property conditions & facilities
Absolutely disgusting not fit for humans
Stayed 2 nights in Sep 2023

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, bugs and hair in the showers and sink mold in the bathroom birds nest in the air-conditioning very dirty windows wifi didnt work microwave barely worked
Stayed 3 nights in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from SK on Nov 6, 2023
THANKS FOR FEEDBACK

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very surpised
Stayed 1 night in Sep 2023
Response from SK on Sep 28, 2023
thanks for feedback

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not clean, the room needed extensive restoration, bathroom was dirty, laundry is limited to 1 washer which sits out in the open

6/10 Okay

gordon

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for here
Stayed 3 nights in Sep 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Sep 2023
Response from SK on Sep 26, 2023
thanks

6/10 Okay

Sean

Stayed 1 night in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Building is old and in need of some basic repairs. However the location and view were great. OK for an overnight stay.
Stayed 1 night in Sep 2023
Response from SK on Sep 13, 2023
thanks for feedback

4/10 Poor

FLORENTA VICTORITA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go, it’s dirty
Dirty, cheap but even for the price was not what you supposed to get, is in a decadent state of dirtiness, they don’t give any maintainance just use it to make money and the place it’s falling apart. Don’t recommend to go. Better avoid it. I would not call this a hotel.
Stayed 1 night in Sep 2023