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Reviews of Red Lion Hotel Kalispell

2.5 out of 5
Red Lion Hotel Kalispell
20 N Main St, Kalispell, MT

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1004 reviews" "
Rating 8 - Good. 299 out of 1004 reviews" "
Rating 6 - Okay. 185 out of 1004 reviews" "
Rating 4 - Poor. 102 out of 1004 reviews" "
Rating 2 - Terrible. 60 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Explicit
Stayed 2 nights in May 2024

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary
Stayed 1 night in May 2024

8/10 Good

Rohan Rajan

Travelled with family, Travelled with family and small children
Liked: Amenities
Lovely place, property is good. Staff is nice, probably short staffed on our time of visit. Definitely recommend for anyone visiting the town.
Stayed 2 nights in May 2024
Response from Lacey James - General Manager on May 21, 2024
Thank you for sharing your experience Rohan. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Lacey James - General Manager on May 21, 2024
Thank you Stanley, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a Tesla level 2 charger available for no charge. Yay!
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on May 14, 2024
Thank you for taking the time to share your experience Ellen. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleased there was a charging station for our car!
Stayed 2 nights in May 2024
Response from Lacey James - General Manager on May 9, 2024
Thank you for taking the time to share your experience, Janet. We are thrilled you enjoyed your stay and the EV charger!

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Cleanliness
The staff were great, they were friendly and happy to help. The room we stayed it was not super clean though. There was hair on the floor in the bathroom, toothpaste and other unidentified drips on the bathroom wall. The shower walls were not very clean either.
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on May 3, 2024
Thank you Danielle, for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on May 4, 2024
Hi Jeanne, we're so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on May 2, 2024
Thank you for the 5 star review Alan!

4/10 Poor

suzanne

Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on May 21, 2024
Thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you to learn more. If you could, please call the hotel and ask for Lacey so we can address any issue.

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on May 2, 2024
Thank you so much for taking the time to share your experience Patricia. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Good

george

Travelled with partner
Liked: Staff & service, amenities
Over all it’s a good place to stayed
Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on May 2, 2024
Thank you for the review George. We appreciate your feedback and look forward to hosting you again!

8/10 Good

Pearl

Travelled with family
Liked: Cleanliness, amenities
This is a dated hotel . If you are early instead of suggesting to wait for your room, They offer you to check in early charging you USD 40.- same for one hour late departure. Bathroom shower didn’t work properly first day. Your room doesn’t get cleaned daily. Other than that it’s a hotel and they have a good swimming pool, sauna and very hot tub. Kids enjoy swimming.
Stayed 4 nights in Apr 2024
Response from Lacey James - General Manager on Apr 25, 2024
Thank you for sharing your experience Pearl. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

4/10 Poor

Santana

Business traveller
Disliked: Staff & service, amenities
Never had a problem the first two nights I stayed. The third night, food delivery person was told he had to leave the food at the reception area. Not true as it had been delivered the first two nights. I telephoned the front desk 15 times and called the main Red Lion line. The main line could not contact the front desk either. I finally walked down and asked why my food had been sitting there for an hour and he was rude. I indicated that I had repeatedly called and no one picked up. He became even more rude. Bathrooms need updated.
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on Apr 24, 2024
Thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

8/10 Good

Jennifer

Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on May 14, 2024
Thank you for taking the time to share your experience Jennifer. We are thrilled you enjoyed your stay and look forward to hosting you again!

4/10 Poor

Santana

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in staff was not overly friendly. Called downstairs on second night seven times. No answer. Walked downstairs and asked a question. Same man was outright rude.
Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on Apr 24, 2024
Hello Santana, thank you for sharing. We are so sorry this was your experience. Please reach out to us here at the hotel.

10/10 Excellent

Kelly

Travelled with family
Liked: Amenities
Central located was clean and great breakfast
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on Apr 24, 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

6/10 Okay

Shallan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the mall and Starbucks. The staff was friendly and helpful. I also liked the breakfast area. I did not like that there was quite a few homeless people hanging around the doors and parking lot. It made us feel uncomfortable. The side door by the convention centre was not working properly so it was hard to get out of the building. Our room floor was not vacuumed properly as there was a few pieces of snacks on the floor. Our room said it had a safe in it but we never seen it.
Stayed 3 nights in Apr 2024
Response from Lacey James - General Manager on Apr 18, 2024
Hi Shallan, thank you for sharing your experience. We're glad you enjoyed! Due to our location with the mall and its traffic we do secure all side doors to ensure guests safety, making them only accessible by room key. We apologize for the inconvenience.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lacey James - General Manager on Apr 18, 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Good

Brooklyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very dated but otherwise not too bad of a place to stay.
Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on Apr 8, 2024
Thank you for the review!

6/10 Okay

Rosemary

Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on Apr 24, 2024
Thank you for the review Rosemary, we hope to see you again!

10/10 Excellent

SNJEZANA

Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Apr 24, 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Barbara, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had great stay, staff were friendly, breakfast was great, and enjoyed the pool, it was great.
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Apr 1, 2024
Thank you so much for taking the time to share your experience Barbara. We are thrilled you enjoyed your stay and look forward to hosting you again!

6/10 Okay

Harley

Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Apr 18, 2024
Thank you for the review!

6/10 Okay

Frederick

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you for sharing your review, we hope to host you again!

6/10 Okay

Betty

Travelled with group
Liked: Staff & service
Stayed many times over many years. This time was much cleaner than previously .
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you Betty, we are always looking to better ourselves and appreciate your feedback. I hope you'll find continued improvements as you stay!

8/10 Good

Dillon

Stayed 4 nights in Mar 2024
Response from Lacey James - General Manager on Apr 10, 2024
Thank you for the review Dillon!

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love this location, and I’ve stayed here many times. Carpet is showing age, bed was showing age as well, but comfortable. Biggest disappointment was the exterior where I stumbled across homeless person sleeping in the bushes, and needless on the ground next to them.
Stayed 3 nights in Mar 2024
Response from Lacey James - General Manager on Mar 18, 2024
Thank you for sharing your experience. We strive to make sure each stay is exceptional and will share this information with our security to ensure this is remedied. Thank you for your valuable feedback!

4/10 Poor

William

Travelled with family
Phone didn’t work. Really noisy from the street No blackout blinds Breakfast was good Would stay on other side of building next time Not on 300 side
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 18, 2024
Thank you for sharing your experience, William. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, great breakfast!
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 15, 2024
Thank you for sharing Allison! We are so happy you and puppers enjoyed your stay with us!

8/10 Good

Shawna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 11, 2024
Hi Shawna, we're so happy to hear you enjoyed your stay with us, please visit again!

8/10 Good

Janine Pearl

Travelled with family and small children
Staff are friendly.
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 11, 2024
Thank you so much for taking the time to share your experience Janine. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Good

Sidney

Liked: Amenities
Great stay comfy bed great service
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 6, 2024
Hi Sidney, thank you for taking the time to share your experience. We are so thrilled you enjoyed your stay and we hope to host you again!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still haven’t received my incident charges refunded to my credit card, but my stay was amazing! Staff were great, room was nice, close to everything. Thanks RL!
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 5, 2024
Thank you so much for taking the time to share your experience Natasha. The incidental hold could take 3-5 business days to drop off, give us a call if this has passed. We are thrilled you enjoyed your stay and look forward to hosting you again!

4/10 Poor

Patrick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was filthy with hair on shower walls, but toilet and sink. Check in was more complicated than it needed to be. Too much reliance on computers and when they went down, the staff was crippled. Expected much better than this, most likely will not stay here again.
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you for sharing your experience Patrick. We are sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Excellent

Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 5, 2024
Hi Charles, we are so glad you enjoyed your stay with us. Thank you for taking the time to share your feedback!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly and welcoming. Property in good condition but starting to need some updates. You have to remember tons of people coming and going it’s gonna have a little wear and tear. Cleanliness of room was fair few minor things missed. But I know if I was cleaning a hundred or more rooms a day, I’d miss some stuff.
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you, Scott, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Good

Russ

Travelled with family
Liked: Cleanliness, staff & service, amenities
Attached to the mall was nice. Room was nice. Breakfast was excellent. Only complaint was the pool wasn’t working we booked the hotel because it had a pool.
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and apologize for the inconvenience with the pool maintenance.

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lacey James - General Manager on Apr 24, 2024
Thank you for the review!

6/10 Okay

Terry

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We stayed for 3 nights and nobody cleaned our room nor did they ask us if we needed anything. I had to ask for clean towels and shampoo, toilet paper. I will never stay there again.
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you for sharing your feedback. At this time stayover service is by provided by request, I apologize this was not better communicated. Please know we are more than happy to provide stayover cleaning and are very sorry this stay fell short of expectations.

6/10 Okay

Jory

Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you for sharing your feedback Jory. Please let us know if there is anything we can do to make your stay more comfortable.

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities
hot tub
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Bring back the omelette man!
Please bring back the omelette man. The pool was out ot service the first night. The walls are very thin on the south side, so are the floors. Can hear neighbors clearly.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
We came 4 hours to come swim with our children and they shut down the pool and didn’t tell us half way through our stay. Didn’t care when we expressed it.
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Feb 22, 2024
Hi Kelsey, thank you for sharing your experience. I'm very sorry this stay fell short of expectations. While unavoidable situations arise, you should always feel heard and valued as our guest. I would love the opportunity to speak with you directly about your stay. If you would, please call the hotel and ask for Lacey.

2/10 Terrible

Wade

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible customer service
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Feb 22, 2024
Hi Wade, thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed
My bed had a sizable dent in it that was not so comfortable to sleep in.
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Feb 22, 2024
Hi Richard, thank you for sharing your experience. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

10/10 Excellent

Brian

The front office desk was great!! Loved my service animal and I was so happy with the staff and the breakfast was amazing
Stayed 2 nights in Feb 2024
Response from Lacey James - General Manager on Feb 22, 2024
Thank you so much Brian for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you both again!

6/10 Okay

Aundrea

Liked: Cleanliness, room comfort
It's a little older but it's a great location!
I went in ahead of my husband to check in and I was met with two front desk clerks who were in a conversation when I got there I obviously interrupted a conversation the were having. So, the service I received was quick and business like, I guess I just felt uncomfortable for having interrupted them, (I REALLY didn't mean to do that). This hotel is older and it looks like they are trying to give it a last gasp, which would be tough when the mall attached to it is a ghost town.
Stayed 2 nights in Feb 2024

8/10 Good

Stephanie

Travelled with family
Liked: Property conditions & facilities, room comfort
Check in was rough. Computers down and lost a reservation of our 3. Otherwise the place was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 25, 2024
We're so happy you enjoyed your stay and thank you for the positive feedback!