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Reviews of Ness Walk

5 out of 5
Ness Walk
12 Ness Walk, Inverness, Scotland

Reviews

9.8

Exceptional

Rating 10 - Excellent. 370 out of 436 reviews" "
Rating 8 - Good. 51 out of 436 reviews" "
Rating 6 - Okay. 11 out of 436 reviews" "
Rating 4 - Poor. 2 out of 436 reviews" "
Rating 2 - Terrible. 2 out of 436 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was outstanding
Stayed 2 nights in Apr 2024
Response from Kevin-Hotel Manager on May 1, 2024
Hello Phillip, Thanks for your 5 star review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff were absolutely superb, in particular Marcus at the reception and Mark the concierge supervisor were incredibly cheerful, kind and helpful. The world should have more 6-star people like Mark and Marcus.
Stayed 2 nights in Apr 2024
Response from Kevin-Hotel Manager on Apr 27, 2024
Good evening Mark, Thanks for your excellent review and feedback, which I will share with the whole team, including Marcus and Mark-2 of our many stars!Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property make it amazing. Friendly, personable and genuine, i cannot praise them enough
Stayed 2 nights in Mar 2024
Response from Kevin-Hotel Manager on Apr 27, 2024
Hello Michaela, Thanks for your brilliant review. Haste ye back!Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kevin-Hotel Manager on Apr 10, 2024
Good afternoon Krista, Thanks for your super review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Maureen, Braintree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marion checked us in and she was lovely. The hotel is fantasic. Everything you could ask for with a luxurious feel.
Stayed 2 nights in Apr 2024
Response from Kevin-Hotel Manager on Apr 8, 2024
Hello Maureen, Thanks for your brilliant review. Haste ye back!Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin-Hotel Manager on Apr 8, 2024
Hello Enrique, Thanks for your excellent rating!Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin-Hotel Manager on Mar 22, 2024
Hello Eric, Thanks for your 5 star rating, haste ye back!Warm regards, Kevin StainesHotel Manager

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location a bit outside of the busy central area of Inverness, but easily walkable to everything I needed. Breakfast was lovely every morning, and the staff was generally quite friendly.
Stayed 4 nights in Mar 2024
Response from Kevin - Hotel Manager on Mar 18, 2024
Good afternoon Dawn, Thanks for your review and feedback, which I will share with our team. Hopefully we will see you again soon.Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! When I go back I Inverness I may stay there again. It’s not too terribly far to walk and it’s lovely at night by the canal.
Stayed 2 nights in Mar 2024
Response from Kevin-Hotel Manager on Apr 8, 2024
Good afternoon Michelle, Thanks for your super review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff attitudes excellent extremely rare in the current climate
Stayed 1 night in Mar 2024
Response from Kevin - Hotel Manager on Mar 14, 2024
Good morning, Thanks for your excellent review and feedback. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was amazing the food was lovely and the staff cannot do enough for you 100 percent will go back
Stayed 2 nights in Mar 2024
Response from Kevin - Hotel Manager on Mar 5, 2024
Good evening John, Thanks for your brilliant review and feedback, which I will share with all of our team. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Susan

Travelled with partner
Fabulous elegant hotel.
Stayed 1 night in Feb 2024
Response from Kevin - Hotel Manager on Mar 2, 2024
Good evening Susan, Thanks for your lovely review and feedback. Hopefully we will see you again soon. Warm regards,Hotel ManagerKevin Staines

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin - Hotel Manager on Feb 27, 2024
Hello Scott, Thanks for your amazing 5 star rating. Haste ye back! Warm regards, Kevin Staines Hotel Manager

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm welcome we received was exemplary. Grace, Steve and the sweet little local cat (I forget her name!) in particular ensured our (short) stay got off to the perfect start and the service remained exceptional throughout. The accommodation itself was immaculate and the breakfast was fantastic. Could not have wished for a better place to stay.
Stayed 1 night in Feb 2024
Response from Kevin - Hotel Manager on Feb 22, 2024
Good morning Rachel, Thanks for your excellent review, which I will share with all of the team, including Grace, Steve and Sparkles(!!)Haste ye back! Warm regards,Kevin StainesHotel Manager

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel near the Speyside distilleries.
Stayed 2 nights in Feb 2024
Response from Kevin - Hotel Manager on Feb 16, 2024
Good morning Sasha, Thanks for your excellent review! Slainte!Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Louise, LONDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Very conveniently located and easy to find. Beautifully furnished and maintained. Friendly and highly professional staff who were very focused on ensuring our stay was as good as it was. Highly recommended.
Stayed 1 night in Feb 2024
Response from Kevin - Hotel Manager on Feb 13, 2024
Good evening Louise, Thanks for your excellent review and feedback, which I will share with all of our team. Hopefully we'll see you again soon. Warm regards, Kevin StainesHotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Ness Walk is the best hotel in Inverness. If you want luxury, this is the hotel to come to. Everything about this hotel is 5 star.
Stayed 1 night in Feb 2024
Response from Kevin - Hotel Manager on Feb 9, 2024
Good evening David, Thanks for your excellent 10/10 review and feedback, which I will share with all of our team. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Kevin - Hotel Manager on Feb 13, 2024
Hello David, Thanks for your 10/10 review! Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel sitting in a beautiful position in I
Fantastic hotel!! Beautiful and stylish but cosy and welcoming - sitting right on the River Ness it is a lovely short walk away from Inverness centre. The staff are very helpful, the food delicious and the ambience peaceful but with a certain buzz as it is justifiably popular
Stayed 2 nights in Feb 2024
Response from Kevin - Hotel Manager on Feb 5, 2024
Good evening Louise, Thanks for your brilliant review, which I will share with all of the team, hopefully we will see you again soonWarm regards, Kevin StainesHotel Manager

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Kevin - Hotel Manager on Jan 30, 2024
Good morning John, Thanks for your 10/10 rating! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Carrie Ayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kevin - Hotel Manager on Jan 10, 2024
Hello Carrie Ayn, Thanks for your 10/10 review! Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Really nice hotel, staff were very friendly and attentive.
Stayed 1 night in Jan 2024
Response from Kevin - Hotel Manager on Jan 10, 2024
Good morning Thanks for your 10/10 review and feedback. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kevin - Hotel Manager on Jan 6, 2024
thank you

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely amazing hotel & a must if visiting Inverness
Stayed 1 night in Dec 2023
Response from Kevin - Hotel Manager on Jan 6, 2024
thank you

2/10 Terrible

Andrew

Stayed 2 nights in Dec 2023
Response from Kevin - Hotel Manager on Jan 1, 2024
Good evening Andrew, Thanks for your review. Can I ask you to reach out to me directly on kevin.staines@nesswalk.com to discuss further your rating? I look forward to hearing from you. Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Hyunsoo

Stayed 1 night in Dec 2023
Response from Kevin - Hotel Manager on Jan 1, 2024
Good afternoon Hyunsoo, Thanks for your amazing review! Happy New Year! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kevin - Hotel Manager on Dec 25, 2023
Good evening, Merry Christmas! Thanks for your excellent review, haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I am fortunate to have stayed here several times. Lovely hotel with amazing staff that go above and beyond to welcome everyone.
Stayed 4 nights in Dec 2023
Response from Kevin - Hotel Manager on Dec 23, 2023
Good morning Michael, Thanks for your excellent review and feedback. it's always a pleasure to have you with us. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kevin - Hotel Manager on Dec 21, 2023
Good morning Tom, Thanks for your 10/10 review! We are delighted that you enjoyed your stay with us, haste ye back!Warm regards, Kevin StainesHotel Manager

8/10 Good

Barry

Stayed 1 night in Dec 2023
Response from Kevin - Hotel Manager on Dec 20, 2023
Good Morning Barry, Thanks for your review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

mark

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kevin - Hotel Manager on Dec 20, 2023
Good Morning Barry, Thanks for your review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb accommodation. Lovely stay. Highly recommended
Response from Kevin - Hotel Manager on Dec 20, 2023
Good Morning David, Thanks for your review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Claire

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kevin - Hotel Manager on Dec 20, 2023
Good Morning Claire, Thanks for your review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little get away
Delightful stay right on the river, evening meal was tasty, staff where very attentive and breakfast was a delight although missing beans on the breakfast
Stayed 2 nights in Nov 2023
Response from Kevin - Hotel Manager on Dec 1, 2023
Good morning Andy, Thanks for your excellent review. I am delighted that you enjoyed your stay with us, and we look forward to welcoming you back again soon.Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kevin - Hotel Manager on Nov 22, 2023
Good afternoon Juliana, Thanks for your amazing 10/10 review! Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kevin - Hotel Manager on Nov 21, 2023
Good morning Ross, Many thanks for your excellent review. Hopefully we will see you again soon. Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Lovely hotel with an amazing team of staff.
Stayed 1 night in Nov 2023
Response from Kevin - Hotel Manager on Nov 14, 2023
Good evening Michael, Thanks for your super 10/10 review, we love getting these and we cannot wait to see you again soon. Warm regards, Kevin StainesHotel Manager

10/10 Excellent

DiAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kevin - Hotel Manager on Nov 14, 2023
Good afternoon DiAnna, Thanks for your 5/5 review! Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Ralph

Travelled with family
Liked: Amenities
One of the best hotels I’ve ever stayed in. Staff were incredibly kind and helpful.
Stayed 1 night in Nov 2023
Response from Kevin - Hotel Manager on Nov 9, 2023
Good morning Ralph, Thanks for your brilliant 5/5 review and excellent feedback, which I will share with the whole team. Warm regards, Kevin StainesHotel Manager

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Final night of 5 in the Highlands. Wanted a bit of luxury to end on. The hotel is lovely and situated in a picturesque spot within the town. The food was top notch. However the service both at dinner and for breakfast was chaotic and out of sync. Beware. This hotel charges £20 a night to use their car park even for residents. Also beware of the non disclosed gratuity charges on the bills, and the mini bar charges. All in all this is a good 4 star hotel but has a bit to go before I would qualify it as a 5 star.
Stayed 1 night in Nov 2023
Response from Kevin - Hotel Manager on Nov 7, 2023
Good afternoon Kevin, Thanks for your review and feedback, which we are sorry to read. I apologise on behalf of the team for our display during breakfast, and we will revisit our room show-round to ensure we advise guests of minibar charges. We do advertise our discretionary gratuity, but I will ensure our team are fully aware and briefed to inform our guests moving forward. Hopefully we will see you again soon, and get the chance to reassure you of our high standards. Warm regards, Kevin StainesHotel Manager

8/10 Good

Charles, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice property. Walking friendly to nearby restaurants along the River.
Stayed 1 night in Oct 2023
Response from Kevin - Hotel Manager on Oct 30, 2023
Good afternoon Charles,Thanks for your kind review and feedback. Haste ye back! Warm regards,Kevin StainesHotel Manager

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was welcoming and the service impeccable.
Stayed 2 nights in Oct 2023
Response from Kevin - Hotel Manager on Oct 29, 2023
Good evening Jean, Thanks so much for your 5/5 review-we love getting these and cannot wait to see you again soon.Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a 5 Star Hotel - Service Amazing
From the minute we arrived, we were treated with exceptional service. Welcome glass of champagne, checked our bags which were brought to our room when ready and friendly staff the entire 3 night stay. The location is perfect for walking Ness Walk - a bit longer to town but we didn't mind as hotel is just beautiful. They had the best breakfast offerings of any place we've been - especially the fresh fruit. The restaurant did not disappoint either. Worth every penny spent!
Stayed 3 nights in Oct 2023
Response from Kevin - Hotel Manager on Oct 20, 2023
Good morning Susan, Thanks for your amazing review and feedback, which I will share with all of the team. Hopefully we will get to see you soon. Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kevin - Hotel Manager on Oct 16, 2023
Good Evening Laura, Many thanks for your excellent rating. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true 5 star experience, the best staff and service available. Highly recommend for anyone staying in Inverness.
Stayed 2 nights in Oct 2023
Response from Kevin - Hotel Manager on Oct 12, 2023
Good morning Brad, Many thanks for your excellent review and feedback. I am delighted that you enjoyed your stay with us, and we hope to see you again soon. Warm regards, Kevin StainesHotel Manager

10/10 Excellent

gaurav

Stayed 3 nights in Sep 2023
Response from Kevin - Hotel Manager on Oct 12, 2023
Hello Gaurav, Thanks for your 5/5 review- we love getting these!Warm regards, Kevin StainesHotel Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this as a birthday present for my friend and his partner. Beautiful place, great food and super attentive staff. What really upset me though is the fact that after spending over £750 there for 1 night for 2 and dinner for 4, they have charged my friend a £20 for parking. Yes, I know it clearly states that on the website, still, one would think that it isn't quite fair. Not to mention, that £20 for a night of parking is a little excessive, never paid this much in London, never mind the Highlands. After a fab night and a great meal, such a disappointment.
Stayed 1 night in Sep 2023
Response from Kevin - Hotel Manager on Sep 13, 2023
Good morning Thomas, Thanks for your review and feedback. I am pleased that you enjoyed your stay with us, and as a gesture of goodwill, please contact me directly at the hotel the next time you wish to visit, and I will arrange complimentary car parking for you.Warm regards, Kevin StainesHotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
We’ve stayed in many hotels throughout the UK and the rest of the world, Ness Walk is the best we’ve stayed in yet. Fabulous staff, setting and location
Stayed 2 nights in Aug 2023
Response from Kevin - Hotel Manager on Aug 29, 2023
Good afternoon James, Thanks for your incredible 10/10 review-we love getting these, and I will share your feedback with the whole team. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

Vanessa

Stayed 2 nights in Jul 2023
Response from Kevin - Hotel Manager on Aug 2, 2023
Good evening Vanessa, Thanks so much for your excellent 10/10 review. Haste ye back! Warm regards, Kevin StainesHotel Manager

10/10 Excellent

nirad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel to stay in Inverness
Stayed 3 nights in Jul 2023
Response from Kevin - Hotel Manager on Jul 17, 2023
Good morning Nirad, Thanks for your amazing review and feedback. Hopefully we will see you again soon. Warm regards, Kevin StainesHotel Manager