We had a family room, 2 adults, one 13 yr old boy. Bedding was a single bunk mounted above the double bed. For £115 per night, for 4 nights, I expected more: bedding was low quality, very thin pillows, thin sheets, and duvet cover.
No bedside lamp, no furniture - nowhere to put clothes away, no drawers, no closet, we had to leave our clothes in their cases on the floor. After 2 days, no room cleaning - I had to ask for new towels and requested they be replaced daily, but nothing was done. no room cleaning for the four nights. I can live without a TV, but for £115, I expected good internet, but WiFi was such a low speed that I had to use my phone's 4G. Download was variable, but up to 3.83 meg, upload speed was 0.95 meg.
Shower was OK, but has a very narrow sliding door to get it. Lamp over sink didn't work (minor grumble about this).
Hotel supplied milk sachets were all off, and had the consistency of yoghurt. My son is in another room upstairs and reported exactly the same. When I mention this to the bar downstairs they did go and buy me a new bottle, but once only. Room supplies are not replenished. No fridge in room.
On the upside, the "secret garden" bar on the roof was excellent, pizzas only, but good quality, and beer is good quality too, good choice and efficient friendly service. If they translate this service to the rooms too, then I'm sure that they can do a lot better. I will not stay there again.