Lobby sitting area

Reviews of Logis Hôtel Restaurant Chaptal Amboise

3 out of 5
Logis Hôtel Restaurant Chaptal Amboise
13 Rue Chaptal, Amboise, Indre-et-Loire

Reviews

8.2

Very good

Rating 10 - Excellent. 121 out of 373 reviews" "
Rating 8 - Good. 173 out of 373 reviews" "
Rating 6 - Okay. 60 out of 373 reviews" "
Rating 4 - Poor. 14 out of 373 reviews" "
Rating 2 - Terrible. 5 out of 373 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Claudia, Miami

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This is a budget hotel. The rooms are basic with no AC & no closets. They give no hand towels. There is no AC. The staff was rude, especially one of the ladies working the front desk. You'll get the bare minimum here. You get what you pay for. I'd stay elsewhere.
Stayed 2 nights in Apr 2024
Response from Logis Hôtel Chaptal on Apr 16, 2024
Dear Madam, thank you for your feedback. We are sorry that your experience in our hotel was not up to your expectations and we apologize for the incidents that occurred with our team. We strive to provide a better experience for all our guests and take your feedback to improve. We hope you will give us another chance in the future. Best regards,Benoit and his team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel option in Amboise
Comfort double was large enough for two people to spend several nights. Location is great, staff is very attentive and helpful. Parking wasn't an issue as there are few free lots within 5 minute walk.
Stayed 2 nights in Oct 2023
Response from Logis Hôtel Chaptal on Oct 23, 2023
Hello Alexander,Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that the comforts offered met your expectations. Our team is also dedicated to providing a caring and helpful service, and we are pleased that you have noticed this.We look forward to welcoming you back.Benoit and his team

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Amenities
This was a sweet little hotel! The staff were very helpful and friendly! We definitely recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Logis Hôtel Chaptal on Oct 27, 2023
Dear Jeffrey, Thank you for your lovely review! It's great to know that you had a pleasant experience at our hotel. Our staff is always ready to assist and make your stay enjoyable. We would be delighted to have you as our guest again in the future. Warm regards, Benoit and his team

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé
Situé très proche de la rue piétonne, du chateau etc. Le parking est 250m de l hotel et est sécuritaire mais est 10 euros par jour. Le stationnement qui est gratuit est celui dans les rues. Les chambres sont petites mais ceci est bien indiqué dans la description de hotels.com. J y retournerais
Stayed 1 night in Oct 2023
Response from Logis Hôtel Chaptal on Oct 16, 2023
Bonjour Lynn,Merci d'avoir choisi notre hôtel pour votre séjour et d'avoir pris le temps de partager ce retour. Nous sommes heureux de savoir que notre établissement et nos services ont été à la hauteur de vos attentes. Nous serions ravis de vous accueillir à nouveau.Benoit et son équipe

10/10 Excellent

William

Stayed 1 night in Sep 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to shops and restaurants
Stayed 3 nights in Sep 2023
Response from Logis Hôtel Chaptal on Oct 2, 2023
Helle Ronald ! Thank you for your review. We're happy to know that our location is convenient for you! We hope to see you again soon. Best regards,Benoit and his team

8/10 Good

Robert

Travelled with partner
Liked: Staff & service
This is a fairly basic hotel in a great location close to the centre of town. We stayed for one night. The woman at reception when we arrived, Sharon, was simply brilliant - friendly, welcoming and helpful. The hotel has a car park (you need to book it in advance) a short distance away - 10 Euros - which was very convenient as parking in the town is all on meters. In addition we were allowed to leave the car there until 12 noon which meant we could head off and visit the chateau without worrying about the car. There were however a couple of negatives. Our room was really quite small - just about OK for one night but not much more. Also the toilet was a bit malodorous. The latter two items made me consider giving the hotel a less good rating but Sharon's very positive contribution persuaded me not to.
Stayed 1 night in Jun 2023
Response from Logis Hôtel Chaptal on Jun 16, 2023
Hello Robert,Thank you for choosing our establishment and for taking the time to share this feedback. We are delighted to hear that you enjoyed your stay. Thank you for highlighting the quality of the welcome, which will please our team. We are also happy that you liked our location, ideal for discovering the historic centre of Amboise. Unfortunately, it will be difficult to enlarge the room, but the layout has been designed to make it more comfortable. However, we have taken note of your comment about the bathroom and are sorry for the inconvenience you had. The whole team hopes to see you soon and wishes you a pleasant day!Benoit and his team.

8/10 Good

Dean

Liked: Property conditions & facilities, room comfort
Clean.functional.suited my needs
Stayed 1 night in Jun 2023
Response from Logis Hôtel Chaptal on Jun 14, 2023
Hello Dean,Thank you very much for this review. It's a real pleasure to know that our hotel and our services have met your expectations. We look forward to welcoming you during your next stay in Amboise.Kind regards,Benoit and his team.

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the way the hotel was a combination of several buildings . Made it unique.
Stayed 2 nights in Apr 2023
Response from Logis Hôtel Chaptal on Apr 24, 2023
Dear Phyllis,Thank you very much for your great comment. We are delighted that you enjoyed your stay and liked our setting.We hope to see you again soon and to count you among our most loyal customers.Kind regards,Benoit and his team.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2022

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, efficient little room. Very quiet & private. Good restaurants & bar. Fast elevator. Helpful staff.
Stayed 3 nights in Nov 2022
Response from Logis Hôtel Chaptal on Nov 21, 2022
Dear Sandra,Thank you for taking the time to tell us about your successful experience at Hotel Chaptal. What a nice comment!Your positive review of our rooms makes us very happy. The Chef will also be delighted to read that you have enjoyed his cooking and his subtle combinations of flavours.We really hope to see you again soon.Kind regards,Benoit and his team.

4/10 Poor

Heidie

Disliked: Staff & service
Stayed 2 nights in Sep 2022

10/10 Excellent

Maxime

Stayed 1 night in Aug 2022

6/10 Okay

Christopher, ARLINGTON

Travelled with group
Liked: Cleanliness, staff & service
This hotel is in a really old building. It is quite funky and untraditional. But it was fun. The people who run the hotel were great. And it was right in the historic downtown.
Stayed 1 night in Jun 2022
Response from Logis Hôtel Chaptal on Jun 13, 2022
Dear Christopher, Thank you for this review. We are happy that, overall, you enjoyed your stay in our hotel. We hope to have a chance to welcome you once again soon. Kind regards, Benoit and his team.

8/10 Good

claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in May 2022
Response from Logis Hôtel Chaptal on Jun 10, 2022
Dear Claudia, Thank you very much for this review. It's great to know you enjoyed your stay in our hotel. Indeed, our location is an asset as it allows you to be close to all amenities and the different historic sites of Amboise, and we are happy you liked it. It will be a pleasure to welcome you once again. Kind regards, Benoit and his team.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel, close to everything
Very nice and clean hotel in downtown Amboise, close to the river. They have a closed garage to safely park your bike.
Stayed 1 night in Mar 2022

6/10 Okay

Ashis

Stayed 1 night in Apr 2022

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again!
Staff was exceptionally friendly! Great location! No elevator and bathroom was small but bed was very comfortable.
Stayed 1 night in Nov 2021

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot. Very clean and comfortable. Front desk staff was very accommodating with English as our French is embarrassing bad. Close to all amenities.
Stayed 1 night in Oct 2021

10/10 Excellent

Victor, Chicago

Stayed 1 night in Oct 2021

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little hideaway
Surprisingly quiet inspite of being in the town
Stayed 1 night in Sep 2021

6/10 Okay

robert

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
on average
Stayed 1 night in Jul 2020

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central place to stay in the lovely city of Amboise. Fiendly staff and near everything. Max was great.
Stayed 2 nights in Sep 2019
Response from Benoit and his team on Nov 20, 2019
Dear guest, Thank you for your comment. We are glad to know that you loved your stay. We hope to see you soon,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 5mins to shopping area and restaurants. Friendly staff.
Stayed 2 nights in Sep 2019
Response from Hôtel le Chaptal on Sep 20, 2019
Dear guest, Thank you for submitting your review. Satisfying customers is our priority. We are delighted to read that you enjoyed our friendly and efficent staff. Our location in Amboise puts us next to many things to see and do. Thank you for pointing it out. We certainly look forward to welcoming you again the next time your travels bring you to Amboise. Benoit and his team.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Very comfortable hotel. Great customer service.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very central. Very noisy, had two different lots of guests in next room each night very noisy. Telephone did not work. Reception not open. Till 8am
Stayed 2 nights in Aug 2019
Response from Hôtel le Chaptal on Aug 20, 2019
Dear guest, We thank you for contacting us and for taking the time to write this comment. Our guests’ opinion is essential to us and we take into account each of your remarks. We are sorry that your holidays did not fulfill all your expectations. Unfortunately we can not control the actions of all our customers during the night, but you can count on our commitment to intervene 24 hours a day. We have carefully read your testimony. It will help us improve and make a few changes. We will share these points with our team. Best regards Benoit and his team

6/10 Okay

GUIDO

Liked: Cleanliness, staff & service
Chambre petite et mansardée avec vue sur les toits voisins malgré un prix assez important, certainement après qu' Hotel.com ajoute 10 % de taxes malgré son offre mentionne "taxes comprises" !
Stayed 1 night in Jun 2019

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Tight quarters
This hotel has been newly renovated and was very clean with a location close to the the center of the town. However the room was so tiny as was the shower that it was uncomfortable. Two could hardly get around the bed. There was no elevator and the room was two flights up plus additional steps into the room. Traveling for one month we had luggage that was both heavy and took up space. Fortunately, the staff was very considerate and helped with the baggage.
Stayed 2 nights in Apr 2019

8/10 Good

Cyrille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and very well located. WiFi was a bit spotty.
Stayed 3 nights in Mar 2019

8/10 Good

gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location, staff was very helpful and friendly.
Stayed 2 nights in Mar 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely country place
We stayed for 2 nights and had a lovely time. Our hosts were very welcoming and the place was amazing. Clean, spacious, and all the amenities that we needed for our brief stay. It was cool the night we arrived and our host had a lovely fire started in the wood burning stove for us. Would really recommend this place. It is surrounded by farms, a very quiet place just what we needed after long days of seeing the sites.
Stayed 2 nights in Feb 2019
Response from Benoit and his team on Feb 26, 2019
Dear Susan, Thank you so much for this excellent review on our hotel and our staff. We always strive to welcome you with a big smile to make you feel at home. We are pleased to hear that you found the location of our hotel ideal for the purpose of your visit. Our hotel is located in a small and quiet place, which contributes to the calm atmosphere that our customer enjoys. We really hope to see you again,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, cleanliness, great breakfast, excellent staff
Stayed 2 nights in Sep 2018
Response from Benoit and his team on Oct 2, 2018
Dear guest, Thank you for this kind feedback. I'm so glad to know that you enjoyed our breakfast : it's a great way to start a good day. Please come back again

8/10 Good

Richard

Clean and tidy
All was good, shower, air con, location and clean, staff was excellent
Stayed 2 nights in Sep 2018
Response from Benoit on Sep 18, 2018
Dear Richard, Thank you very much for taking the time to leave such a lovely review about your experience at the Hotel Chaptal. We are delighted to know that you made good use of our very central and convenient location to discover the city. We all hope to have the pleasure of welcoming you again very soon. Best regards, Benoit and his Team

8/10 Good

Paul Caroline

Cycle stay
Good breakfaat
Stayed 1 night in Sep 2018
Response from Benoit on Sep 11, 2018
Dear Paul and Caroline, Thank you so much for choosing us and for taking the time to share this wonderful mark on Expedia. We are all truly delighted to read your enthusiasm towards each aspect of your stay and particularly the Beakfast We hope to see you again! Best regards, Benoit and his team

10/10 Excellent

Gary

Nice hotel, great location.
Nice little hotel in a convenient location and friendly staff.
Stayed 3 nights in Sep 2018
Response from Benoit on Sep 11, 2018
Dear Gary, Thank you very much for taking the time to share these lovely words and beautiful mark. It is a great pleasure for all the team to read how much you enjoyed your time with us. Your satisfaction is our best reward and a wonderful source of motivation for every member of our team. We all hope to have the pleasure of welcoming you again soon. Best regards, Benoit and his team

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money good two star hotel
Great location a good two star hotel Not fancy but everything worked and it was clean
Stayed 2 nights in Aug 2018
Response from Benoit on Sep 6, 2018
Dear Arthut, The whole team would like to thank you for taking the time to share this wonderful evaluation about our establishment. It is a real pleasure for all of us to read that you particularly appreciated the convenient location and the cleanliness. We all hope to have the pleasure of welcoming you again very soon. Best regards, Benoit and his team

8/10 Good

anne, west sussex

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location
Great location in centre of town but on a quiet street. Very clean, staff very helpful and friendly. We had a sofa bed for two children in our room so understandably a bit cramped but we had all we needed. Bed not the most comfortable and shower was a bit of a squeeze!
Stayed 1 night in Aug 2018
Response from Benoit and his team on Aug 20, 2018
Dear guest, Your feedbacks are a great source of motivation and an asset for us as it helps us improving the quality of our services. Thanks for your positive comment on our central location as well as our friendly staff. I will let them know. We hope to see you soon.

10/10 Excellent

Phil, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to visit all amazing sites.
Friendly, helpful staff, air conditioning that really works, very good breakfast.
Stayed 2 nights in Jul 2018
Response from Benoit and his team on Aug 2, 2018
Dear Phil, Your feedbacks are a great source of motivation and an asset for us as it helps us improving the quality of our services. Thanks for your positive comment on our central location as well as our friendly staff. I will let them know. We hope to see you soon.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto por el precio!!
Stayed 1 night in Jul 2018
Response from Benoit on Jul 9, 2018
Dear Carolina, thank you very much for choosing our establishment and for taking the time to share such a lovely mark. Best regards, Benoit and his team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean, very helpful staff.
Room was a good size, the staff were very helpful, location was great and everything was very clean. I hate to mention a negative about this lovely place but the showers are very small and the bed wasnt terribly comfortable. The air con was a welcome relief after a hot day's cycling. There was a large space for bike storage too. I would definitely recommend this place.
Stayed 2 nights in May 2018
Response from Benoit and his team on Jun 1, 2018
Dear guest, We're thankful to you for sharing your positive experience. I'm happy that you enjoyed the professionalism of the hotel staff. We hope to see you again,

10/10 Excellent

Shari Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice hotel with friendly staff. The rooms are clean, within walking distance to all the sights and good breakfast buffet.
Response from Benoit and his team on May 14, 2018
Dear guest, Thank you for your great comment. I'm gla to know that you enjoyed your stay with us ,and our staff. Please come back soon.

10/10 Excellent

Peter and Emily, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise. Unassuming from the outside.
We were delighted to find this hotel, which looked unassuming from the outside but was a delight once through the door. Warm and helpful welcome. Excellent breakfast, beds very comfortable, and there is a pleasant sitting room downstairs for hotel guests to spend time. Everywhere, very clean with thoughtful touches for the guests. A couple of minutes from the Chateau. Ideal!
Stayed 1 night in Feb 2018
Response from Benoit on Mar 7, 2018
Dear Peter and Emily, All the team was very touched by your kind words and is delighted to read that you had such an amazing time with us. Your compliments towards our location, cleanliness and staff are truly appreciated We hope to see you back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for the money
Staff were very nice & helpful. Only a 5 min walk to the heart of town. Nicely decorated & clean rooms.
Stayed 2 nights in Sep 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel right near the center of town and the Chateau. On street parking but the hotel can give you a pass for this. Room quality was good and the staff very helpful.
Stayed 1 night in Sep 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good 2 star hotel
A very good 2 star hotel. Great staff, very good petit dejeuner, good location (parking on streets can be tricky but it's free).

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Excellent staff, friendly and helpful. Great location with free parking on the street from 6pm to 9am.