Property amenity

Reviews of Holiday Inn Indianapolis Carmel, an IHG Hotel

3.5 out of 5
Holiday Inn Indianapolis Carmel, an IHG Hotel
251 East Pennsylvania Pkwy, Indianapolis, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1009 reviews" "
Rating 8 - Good. 330 out of 1009 reviews" "
Rating 6 - Okay. 110 out of 1009 reviews" "
Rating 4 - Poor. 38 out of 1009 reviews" "
Rating 2 - Terrible. 38 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Evan

Liked: Cleanliness, property conditions & facilities
The maze like parking lot and roads in front of the hotel were annoyingly inconvenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and roomy. The staff was super friendly and went above and beyond!!! We had a great time here!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kantina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly as well the kitchen cooks were amazing and the breakfast was great
Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 1 night in Mar 2024

10/10 Excellent

DEBRA

Travelled with partner
Liked: Property conditions & facilities
Beds are too tall, closets too short
Stayed 1 night in Mar 2024

10/10 Excellent

Raegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carl

Stayed 1 night in Feb 2024

6/10 Okay

Aileen

Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They really pay attention to the details. Love the pillows and the options listed in each pillowcase (soft, firm, etc.). The service was friendly and we had a great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night for a tournament. It was a safe and quiet hotel to stay at.
Stayed 1 night in Jan 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and good breakfast
Stayed 1 night in Dec 2023

8/10 Good

derrick

Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay for business
The hotel and room was very clean, the staff was very friendly and accommodating.
Stayed 1 night in Dec 2023

10/10 Excellent

Janel

Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very accommodating.
Stayed 2 nights in Dec 2023

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, amenities
The gal who checked us in did not listen well. She talked over me as I asked questions. She gave bad information on near by stores and just wanted to here herself talk. Richard in the morning for breakfast was outstanding but his counterpart wasn’t very friendly. The bartender at night wasn’t helpful at all and really didn’t want to talk to us. The facility was very nice.
Stayed 4 nights in Nov 2023
Response from Jason B on Nov 30, 2023
Firstly, thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they contribute to our ongoing efforts to enhance our services.We're delighted to hear that Richard provided outstanding service during breakfast. We will make sure to pass on your compliments to him; such recognition is truly motivating for our team.We appreciate your positive remarks about the facility, and we hope that despite the challenges you encountered, you were able to enjoy your overall stay with us. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a more enjoyable experience for our guests.If you have any further details or specific incidents you'd like to share, please feel free to reach out to us directly. We value your input and would welcome the opportunity to make amends.Once again, thank you for choosing our establishment, and we hope to have the chance to welcome you back for a much-improved experience in the future.Warm regards,

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Holday Inn’s in general, however, the one in Carmel is amazing. It’s so safe and it was extremely quiet. The check in and out staff was amazing, so friendly and helpful! I would recommend this to anyone looking for a nice place to stay. It’s really not far from amazing restaurants and shopping!
Stayed 1 night in Nov 2023
Response from Jason B on Nov 30, 2023
We are genuinely thrilled to hear about your positive experience at our Holiday Inn in Carmel.Your kind words about the safety, tranquility, and the exceptional service provided by our staff during check-in and check-out warm our hearts. We take great pride in creating a welcoming and comfortable environment for our guests, and it's truly rewarding to know that our efforts have contributed to making your stay enjoyable.Thank you for recommending our hotel to others. Knowing that you would suggest our establishment to friends and family is the highest compliment we could receive. We are pleased to be located near fantastic restaurants and shopping, providing our guests with a convenient and enjoyable experience.We appreciate your loyalty to the Holiday Inn brand and are grateful for the opportunity to be a part of your positive travel memories. If there's anything specific that stood out to you during your stay or any suggestions you have for us, please don't hesitate to share.Looking forward to welcoming you back for many more exceptional stays in the future!

8/10 Good

Lori

Liked: Cleanliness, staff & service
The staff was great, and it was very convenient for getting to and from our activities in the Broadripple area. The water pressure in the shower was not great, and our heater was unreliable.
Stayed 1 night in Nov 2023

10/10 Excellent

Allyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Kate was excellent at checkin and super helpful! Daniel was equally helpful at checkout!
Stayed 1 night in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Good for overnight.
Dated hotel but clean and comfortable beds. Hot water in sink didn’t work but shower was fine.
Stayed 1 night in Nov 2023

8/10 Good

todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jerimy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Katia

Stayed 1 night in Nov 2023

2/10 Terrible

Phelgar

Stayed 1 night in Oct 2023

10/10 Excellent

Anansa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how there is always someone at the front desk and how they had a fresh breakfast buffet every morning with a chef who brought out hot food. The staff was very nice and the hotel was very clean.
Stayed 2 nights in Oct 2023

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Very comfortable hotel. The breakfast and bar area were immaculately clean.
Stayed 2 nights in Oct 2023

2/10 Terrible

Edward

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 1 night stay. It was quiet and peaceful. Bed was very comfortable.
Stayed 1 night in Oct 2023

8/10 Good

Deanna

Stayed 1 night in Oct 2023

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Busy hotel, but the clerk was attentive and prompt! Just what we needed.
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dohyun

Business traveller
Liked: Amenities, property conditions & facilities
Noise : serious
Stayed 3 nights in Oct 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Sarah K

Liked: Staff & service, room comfort
Decent stay
Hotel is fine for a night or two. Staff was friendly and it has a nice interior courtyard. Breakfast was the usual. The room shows some wear but was clean. We stayed on the highway side and it was very loud all night there are white noise machines in the room.
Stayed 2 nights in Oct 2023

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and great staff
Stayed 1 night in Oct 2023

8/10 Good

Ozan

Stayed 3 nights in Sep 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with super helpful, friendly staff.
Stayed 1 night in Sep 2023

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For what we needed , a couple of nights and visits with relatives, it was perfect.
Stayed 2 nights in Sep 2023

4/10 Poor

Nathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a terrible place but not up to other holiday inn standards and double the price.
Stayed 1 night in Sep 2023

8/10 Good

raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was great.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rather stay at a Motel6
It was nice, but way overblown. Parking so far away, slow elevators, having to go through the courtyard with luggage, no free breakfast honestly made me wish we’d just gone to a Motel6.
Stayed 1 night in Sep 2023

2/10 Terrible

Theresa

Stayed 1 night in Sep 2023

6/10 Okay

Debra

Stayed 2 nights in Sep 2023

10/10 Excellent

Brad

Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location. Only complaint is all the young kids running wild in the evenings.
Stayed 2 nights in Sep 2023

6/10 Okay

Ron

Stayed 1 night in Aug 2023