2/10 Terrible
Tiffany
May 28, 2024
Disliked: Staff & service
This hotel was very unreasonable. Our original flight was delayed and eventually cancel. I kept in contact with the hotel the entire ordeal. When I contacted the hotel and stated they canceled our flight and I needed to cancel our reservation I was told it would not be a problem all I had to do is contact the company I went through and they will be able to cancel. The company reached out to them and let them know how our flights were canceled and we wanted a refund since we couldn’t make it because of the airline. ( still no reimbursement) to top it all off it was our one year anniversary and we were recommended by friends how awesome this hotel was and their hospitality. From my phone conversation and the company conversation they are not nice. The flight situation was out of our hands and because it was a holiday weekend we couldn’t get a reasonable flight to fly out. I do not recommend this hotel!!!
Tiffany
Stayed 3 nights in May 2024