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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
9704 97 St, High Level, AB

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 186 reviews" "
Rating 8 - Good. 67 out of 186 reviews" "
Rating 6 - Okay. 31 out of 186 reviews" "
Rating 4 - Poor. 15 out of 186 reviews" "
Rating 2 - Terrible. 10 out of 186 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking limited
Stayed 1 night in May 2024

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the Quality Inn - it is class and our favourite place to stay. Their rooms are attractive and well laid out. The service is very good and the food is excellent and well portioned.
Stayed 1 night in May 2024
Response from Roslyn on May 13, 2024
Dear Dale,Thank you for taking the time to complete our online survey regarding your recent stay at the Quality Inn & Suites. We sincerely appreciate and value your feedback .Your compliments will be shared with our team and serve as encouragement to the quality of our services. Its always a pleasure to receive positive feedbackSincerely,Roslyn PachesQuality Inn and Suites

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Roslyn on May 2, 2024
Dear NolanThank you for taking the time to complete our online survey regarding your recent stay at the Quality Inn.We sincerely appreciate and value your feedbackyour loyalty is important to us. Please visit us again soonSincerely.Roslyn PachesQuality Inn & Suites

8/10 Good

Salvador

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a couch in the room microwave and small fridge, this was perfect especially the couch to watch tv in. The staff were fast in checking me in as well.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The check in was fast and courteous. The room is very quiet and parking is very convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2024

8/10 Good

Norman

Business traveller
Liked: Amenities
Room was cool and fireplace wouldn’t start- Took some time to get it going and then you were unable to adjust it so the room become very hot and has to get up at 1 a.m. to turn it off.Otherwise,the room was fine just like my previous visits. Just a one night visit like usual and provided what I needed.
Stayed 1 night in Feb 2024

8/10 Good

Thomas, Yellowknife

Travelled with pets
Liked: Cleanliness, staff & service
Staff were friendly and courteous and very professional and helpful when I locked myself out of my room (with deadbolt and safety lock engaged!). The facilities look a little tired, however.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn is a good place to stay. The rooms are very clean and comfortable. The staff are very helpful and friendly too.
Stayed 1 night in Jan 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Entry into lobby was extremely icy and not maintained. Room and microwave were not clean. Breakfast was generally good.
Stayed 1 night in Jan 2024

8/10 Good

David

Travelled with group
It was good
Stayed 1 night in Jan 2024

8/10 Good

Lorretta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 1 night in Jan 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Adam

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a double room. Was given a single room and all double rooms were booked, doesn't help if you have kids.
Stayed 1 night in Dec 2023

4/10 Poor

Stephanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a nice property but unfortunately my room smelled like smoke even though it was a non-smoking room.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, just the breakfast staff, seem unfriendly, no greetings and no smile 😕
Stayed 2 nights in Dec 2023

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Freddy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I got a king size bed and consequently the room was large. It was comfortable and clean. There’s a fireplace, table, two chairs, a dresser, desk, two nightstands and still there was a lot of room.
Stayed 1 night in Oct 2023

10/10 Excellent

Clare

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darren was lovely on check in
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2023

2/10 Terrible

Brian

Stayed 1 night in Apr 2023

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, no complaints
Stayed 1 night in Mar 2023

4/10 Poor

Angela

Disliked: Cleanliness
I will not be staying here again!
Stayed 1 night in Apr 2023
Response from R Paches on Apr 13, 2023
Dear Angela,I am sorry to know that you did not enjoy your stay with us and hope you will give us another opportunity in the future to offer you a more exceptional experience.Kind Regards,Roslyn PachesFront Office Manager

6/10 Okay

Bhushan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but we expected a sit down free continental breakfast but received it in a bag to bring back to our room. Plenty to eat, but not the variety we expected. We were told that it was due to a staff shortage.
Stayed 1 night in Mar 2023

8/10 Good

Thangavelu

Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Stayed 1 night in Mar 2023

10/10 Excellent

Katrin, Edmonton

Stayed 1 night in Feb 2023

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service
It’s my go to place in High Level. It is everything I require for a quick overnight stay!
Stayed 1 night in Jan 2023
Response from R Paches on Feb 1, 2023
Dear Norman,Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. We will continue to do everything it takes to make us deserving of your loyalty.All the Best,Roslyn PachesFront Office Manager

8/10 Good

Norman

Stayed 1 night in Jan 2023

10/10 Excellent

clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect fit for what I needed
Response from R Paches on Feb 1, 2023
Dear Clinton,Thank you for taking the time to review your stay with us. I am happy to know that you found good value in staying with our property and we look forward to your next stay.Kindly,Roslyn PachesFront Office Manager

10/10 Excellent

Cassidy

Stayed 1 night in Dec 2022

10/10 Excellent

Terese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was clean and well appointed. Front desk were efficient and friendly. The dining options are 5-star.
Stayed 1 night in Dec 2022
Response from R Paches on Feb 1, 2023
Dear Terese,Thank you for taking the time to give us your feedback. I am thrilled to hear that you enjoyed your accommodations and our friendly staff. We hope to welciome you back again in the near future.Kindly,Roslyn PachesFront Office Manager

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here lots! Always satisfied with room and staff!
Stayed 1 night in Dec 2022
Response from R Paches on Dec 14, 2022
Dear Norman,Thank you for your continued trust and loyalty in our staff and our hotel. I am happy to know that we are the hotel of choice when travelling through High Level and we look forward to welcoming you back again soon.All the Best,Roslyn PachesFront Office Manager

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Response from R Paches on Dec 6, 2022
Dear Angie,Thank you for the perfect rating! I am happy to know that we were able to meet and exceed your needs and expectations and we look forward to welcoming you back again in the near future.All the Best,Roslyn PachesFront Office Manager

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My regular staying place. Everything I need for a quick overnight stop.
Stayed 1 night in Nov 2022
Response from R Paches on Nov 30, 2022
Dear Norman,Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. We look forward to welcoming you back again for a quick overnight stop.All the Best,Roslyn PachesFront Office Manager

10/10 Excellent

Liane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, quiet. Staff in motel & restaurant were very friendly & helpful. Evening front desk clerk said she was unable to extend our stay for another night, deferred to the day shift clerk who easily accommodated our request.
Response from R Paches on Nov 17, 2022
Dear Liane,Thank you for your review and for choosing our hotel. I am very pleased to hear that our staff made your stay pleasant and we look forward to welcoming you back as a guest to our hotel again soon.All the Best,Roslyn PachesFront Office Manager

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My regular stop in High Level. Everything I need.
Stayed 1 night in Nov 2022
Response from R Paches on Nov 4, 2022
Dear Norman,Thank you for staying with us again. We appreciate your loyalty and continued trust in our hotel and our staff and will continue to do everything it takes to make us deserving of your loyalty. All the Best,Roslyn PachesFront Office Manager

8/10 Good

Rhonda, Edmonton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very comfortable and clean, the room was comfortable as well. The staff is really friendly too.
Response from R Paches on Nov 4, 2022
Dear Rhonda,Thank you for choosing to stay with us and for taking the time to give us such positive feedback. I am very glad to hear that you had a comfortable stay and we look forward to welcoming you back the next time you are in High Level.Best Regards,Roslyn PachesFront Office Manager

10/10 Excellent

Norman

Stayed 1 night in Oct 2022

4/10 Poor

Tim

Stayed 1 night in Oct 2022
Response from R Paches on Nov 4, 2022
Dear Tim,Thank you for taking the time to rate your recent stay with us. I am sorry to know that we were unable to meet your needs and expectations and hope you will consider staying with us again in the future to provide you with an exceptional stay.All the Best,Roslyn PachesFront Office Manager

10/10 Excellent

Mike

Stayed 3 nights in Oct 2022
Response from R Paches on Nov 4, 2022
Dear Mike,Thank you for giving us a perfect rating! I am delighted to know that you had a an exceptional experience and we look forward to welcoming you back as a guest to our hotel again soon.Best Regards,Roslyn PachesFront Office Manager

6/10 Okay

Linsey

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Reasonably clean and meet needs for a short stay. Staff were helpful and nice.
Stayed 1 night in Oct 2022
Response from R Paches on Nov 4, 2022
Dear Linsey,Thank you for taking the time to review your stay with us. I am happy to know that we were able to meet your needs and we hope to welcome you back in the future.Kind Regards,Roslyn PachesFront Office Manager

10/10 Excellent

Norman

Stayed 1 night in Oct 2022

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good with a fireplace in the room for added ambiance! Staying here regularly.
Stayed 1 night in Oct 2022
Response from R Paches on Oct 12, 2022
Dear Norman,Thank you for the perfect rating! I am happy to know that you enjoyed your room and stay with us and we look forward to welcoming you back as a guest to our hotel again soon.All the Best,Roslyn PachesFront Office Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

David

Stayed 1 night in Sep 2022
Response from R Paches on Oct 12, 2022
Dear David,Thank you for taking the time to rate your recent stay with us. I am glad to know that you enjoyed your stay and we hope to welcome you back again in the future.Kindly,Roslyn PachesFront Office Manager

4/10 Poor

Ricky

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front staff not friendly, breakfast is a bag in a fridge, TV did not work, wifi didn't work so I had to use data.
Stayed 1 night in Sep 2022
Response from R Paches on Sep 25, 2022
Dear Ricky,Thank you for taking the time to review your recent stay with us. On behalf of our entire team I would like to apologize for failing to meet your needs and expectations and hope you will consider staying with us again in the future to offer you a more satisfactory stay.Kindly,Roslyn PachesFront Office Manager