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Reviews of Courtyard By Marriott Farmington

3 out of 5
Courtyard By Marriott Farmington
1583 Southeast Rd, Newington, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 394 out of 729 reviews" "
Rating 8 - Good. 236 out of 729 reviews" "
Rating 6 - Okay. 53 out of 729 reviews" "
Rating 4 - Poor. 23 out of 729 reviews" "
Rating 2 - Terrible. 23 out of 729 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location near the center of W Hartford, close to shopping and restaurants. Beautiful room, helpful staff.
Stayed 1 night in Apr 2024

8/10 Good

Jose

Stayed 1 night in Apr 2024

8/10 Good

Sharon

Stayed 1 night in Mar 2024
Response from Manager on May 1, 2024
Thank you for taking the time to provide a review. We strive to make everyone's stay a 5 out of 5.During your time at Courtyard Farmington, what would have improved your stay at our property?We appreciate all the feedback as we constantly strive to improve.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was above and beyond
Stayed 1 night in Mar 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Chen-Tien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was friendly, the bar in lobby emits a good vibe!
Stayed 1 night in Mar 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine
Stayed 1 night in Mar 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Netisha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 2 nights in Mar 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joseph

Liked: Property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

ALFREDO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on Mar 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Hector

Stayed 2 nights in Feb 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jennifer, Hanover

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a bit tired, but the room was clean and had a good location.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Thank you for taking the time to provide a review. We strive to make everyone's stay a 10 out of 10. During your time at Courtyard Farmington, what would have improved your stay at our property?We appreciate all the feedback as we constantly strive to improve.

2/10 Terrible

Marvin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't sstay there
Stayed 3 nights in Feb 2024
Response from Manager on Feb 14, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfort and Convience
I stayed here for a climbing competition. It was an easy drive to the venue each day and the location of the hotel was close to a wide variety of food options which was extremely convenient. The room was spacious and comfortable and there was a mini fridge in the room that was really nice to have.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They should not advertise that they have a restaurant. They make sandwiches and have prepackaged breakfast items. Not exactly restaurant foods.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Courtyard. Tons of shopping and restaurants. Perfect location for Hartford attractions.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great the staff, room.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

S.

Liked: Cleanliness, amenities
Clean quiet and comfortable.
Response from Manager on Feb 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

M Cecilia

Stayed 1 night in Jan 2024
Response from Manager on May 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

D

Business traveller
Disliked: Staff & service
CT cold service
Poor service. TV didn’t work and my booked king turned into a queen. Once is enough at this place.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 30, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, amenities
Bathroom sink was clogged. Shower had no hot water. They literally charge you for everything . Awful experience
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Patrick

Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Marriott

8/10 Good

jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Marriott

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Jan 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Marriott

10/10 Excellent

Vanessa

Liked: Amenities
Very friendly and very clean
Stayed 2 nights in Sep 2023
Response from Manager on Dec 6, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ops manager on Nov 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
No breakfast included
I specifically booked this hotel after I narrowed down my search by hotels offering breakfast included and was extremely disappointed to find out that breakfast is NOT INCLUDED. The hotel said they couldn’t do anything. Do better Hotels.com and update your listing.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 17, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Sukhvinder, Garden City Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, friendly staff. Plenty of Food options nearby.
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Marriott

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Ops Manager on Nov 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Ted

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Nov 4, 2023
Thank you for taking the time to provide a review. We strive to make everyone's stay a 10 out of 10. During your time at Courytard Farmington, what would have improved your stay at our property?We appreciate all the feedback as we constantly strive to improve.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Nov 4, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Marriott

10/10 Excellent

cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick, friendly and efficient.
Stayed 1 night in Sep 2023
Response from Ops Manager on Sep 21, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from Ops Manager on Sep 12, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was nothing unique about the property. Combined with a breakfast area that was small and a poor selection of breakfast choices this was not a stay for a better rating.
Stayed 5 nights in Aug 2023
Response from Ops manager on Aug 24, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Amanda

Stayed 2 nights in Aug 2023
Response from Ops Manager on Sep 12, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ops Manager on Aug 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick clean and quite
Stayed 1 night in Aug 2023
Response from Ops Manager on Aug 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Marriott

6/10 Okay

Deborah

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Not much of a menu for the bistro. We are elderly and had a hard time walking to a restaurant. The ice machine on 2nd floor wasn’t working.
Stayed 2 nights in Aug 2023
Response from Ops Manager on Aug 19, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Courtyard Marriott

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well appointed and quiet. The lobby has a Starbucks. The fitness room was clean with multiple machines.
Stayed 1 night in Aug 2023
Response from Ops Manager on Aug 7, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Judith

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff did not know how to accommodate us because we arrived early for check-in. They could have had crew clean a room for us, but did not know how to do that. The breakfast lady was very rude and seemed like we were bothering her for a cup of coffee. No air conditioning in lobby, cafe area! What's up with that! Room was okay but we had ants in the bathroom! Notified front desk, he accually said "that is a maintenance problem". No kidding! Seemed completely uninterested. And, 6 cars were broken into on one of the evenings we were there, our car was thankfully okay. We have a Courtyard hotel in our town that is a place where our family stays when visiting us, and it is much better than this. I believe you have a management issue. We, nor any of our family will never stay at this hotel again. For as expensive a night our room was, very poor accommodations.
Stayed 4 nights in Jul 2023
Response from Ops Manager on Aug 3, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard and not the service our staff is trained to provide.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent services issues from occurring in the future and will review this with the staff members directly.Again, Thank you for taking the time to provide feedback and we apologize sincerely for the experience you had during your stay.I wish you the best on your future travels.

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sink was cracked with sharp edges. Dirt in corners of bathroom. Loud music at. midnight kept me awake. No free breakfast or coffee provided. I do not plan to stay at Marriott again.
Stayed 2 nights in Jul 2023
Response from Ops Manager on Jul 31, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Maureen

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Ops Manager on Jul 30, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and we will take this feedback to ensure your next stay is a 10 out of 10. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

DIANE

Travelled with family
Liked: Staff & service, room comfort
Condition of Bathroom
I was disappointed with the condition of the bathroom. The ceiling had water damage and it looked like the paint was going to fall off at any time. Then we noticed ants on the bathroom floor. We kept our travel bags on the chairs in hopes that none would end up in our bags. I have stayed at this location numerous times in the past and was really caught off guard at what I saw. I did let the teller at the front desk know about the ants as I was leaving.
Stayed 2 nights in Jul 2023
Response from Ops Manager on Jul 30, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and we will take this feedback to ensure your next stay is a 10 out of 10. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning in lobby , or food area. Ice machine not working. Front desk told me to try the other floors for ice.
Stayed 1 night in Jul 2023
Response from Ops Manager on Jul 30, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and we will take this feedback to ensure your next stay is a 10 out of 10. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ops Manager on Jul 22, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Courtyard Hartford Farmington.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Berith

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ops Manager on Jul 22, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and we will take this feedback to ensure your next stay is a 10 out of 10. I hope you choose to stay with us again when your travels bring you back to the area